The snack variety
My headphone jack was broken :(
WiFi doesn’t work.
The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.
The flight was practically empty!
Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit.
The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating.
Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year.
Great crew as always.
Crappy Christmas remixes playing the entire time while waiting for takeoff was insufferable. You know, many people in this county do not celebrate Christmas so not sure why everyone has to listen to it. Or at least play the original and not the easy listening covers.
Arrived about a half hour early
Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life.
Customer service. Customer service. Custoner service.
Nice comfortable ride. Flight attendants were all nice too.
Gogoinflight app does not let you watch a second movie easily. I finished watching a movie and tried to select another movie to watch but the app does not let me go back to the main menu. I had to restart my device couple of times. "Go back to main menu" button will be nice.
I checked in to the flight 24 hours ahead to ensure I got an aisle seat, because I knew I’d probably be going back and forth from the bathroom because I had been feeling ill. When I got to the ticket check to board the flight, my name wasn’t found in the system, and I was turned away to go back to the front desk. So I did, and the person there was seemingly able to get me an aisle seat in the same row, just across from where I originally was. But, when I got to the row, another man was in that spot and showed me his ticket which was the same seat I’d seemingly been re-assigned! The middle seat was empty, and so I sat there for the time being, while we enquired about it. One of the flight attendants said they’d look into it, but just seemed to brush it off and never gave us a response. I was mainly annoyed about being shuffled around, getting reassigned a spot and was clear about wanting an aisle seat, and it never happened even though I chose that seat 24 hours ahead in the first place. I felt there were a few chances to make it right, but it never happened.
Crew were very nice.
Poor food for vegetarians. Also the overhead space was not locked properly. Suddenly, it opened and my carry on fell out. Luckily, it didn’t hit my husband who had the aisle seat or anyone else. However, I am upset because my laptop was inside this and may be damaged now.
The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service.
6hours delay and no reimbursement. It sucked! Thank you.
very nice seats.
I like how quick and efficient the boarding and check in process was.
I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright.
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