The entire staff were professional. I was surprised at their commitment in every aspect. My first time flying the airline.
Flight is clean and staff is polite. Despite the delay due to unexpected weather. It was a great experience and I am lucky enough to be upgraded. Appreciated!
Overall its fine, but I've been lowering my bar for what to expect over the years. What I look forward to most is the crew. Alaska's flight crews are the best. I compare every other airline I fly to yours. Ok, so now lets discuss the plane and amenities: One of the bathroom sinks was inoperable. The crew did the right thing by putting hand sanitizer there. On food - there really isn't any food on these flights unless you pre-buy it and I missed the window, so I ate some garbage in DFW's Terminal E. Let's face it - terminal food in most airports is just junk, so not your fault. The only snack we got on our flight was a bag of salty, cinnamon flavored pretzels. I ate mine, because I was hungry, but really felt like it was a waste of calories. Entertainment options aren't as good as they used to be. I guess Hollywood, Netflix and HBO just aren't creating content like they used to, or we watched everything during COVID and can't be satisfied anymore. I partially finished a number of different shows, ranging from stand up comedians, movies, tv series and foreign films trying to find something. In the end, I could see why nearly everyone around me was brain rotting on Instagram, so I zoned out listening to my favorite playlist and plinked away at email. I see you next month!
Flight attendants made this flight wonderful. They made sure everyone had what they needed and anticipated future needs. They made adjustments as needed. It was clear this was an experienced crew.
Not a fan of a 5 hour delay. I received a text from Alaska Airlines advising I would get a $100 travel voucher via email. Several days later I still haven’t received it.
There was no entertainment - perhaps they need to upgrade the planes that service a route that is more that 2 hours long? Otherwise, everything was perfect.
I can honestly say in the 54 years of my life this was the worst flying experience I have ever had. I was delayed on the tarmac going into Dallas for an hour and 2 hours on the tarmac leaving Dallas. a 4 hour flight turned into a 6 hour flight due to Alaska incompetence. To be honest I will never take another Alaska flight.
Everything was good. However, the selections of movies and TV shows were boring and unexciting. It was disappointing.
Flight was delayed by more than 5 hours and I had to miss all my business meetings for the day and ultimately had to cancel the whole trip.
Overall great experience. I love flying Alaska. The gate attendant was a little rude about me not showing up early enough for a seat assignment on the way out. However there was a medical emergency on the way home and the crew handled it seamlessly.
Flight was delayed out of BWI unexpectedly / without a reason given but otherwise ok.
I got a bit sick on the flight, and was so grateful when the male flight attendant explained to me they keep the back row open for cases like mine. He took such great care of me! I was incredibly grateful.
I understand the delays caused by the storm, but that doesn’t mean the systems had to be chaotic. The app showed one thing, the screens showed something else, and the gates kept changing every 10 minutes. It was a nightmare trying to figure out where to go.
Unfortunately, I left my headphone's case in the bag of the front seat. I was seating on 9C. Hopefully the found it and I can get it back. I have not been able to get in contact with Southwest. Other than that, everything went fine.
Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.
I don't know why flying out of Sarasota requires two plane changes.
Plane was late. Zero service for 2+ hour flight and it was not that bumpy.
Great flight. Good snacks and drinks. Grateful it was free. The flight from Nashville to louisville, i think her name was Tracy (not sure that's right) super awesome, nice and cheerful. She really enjoyed being at work today! She was the person who scanned the boarding pass on flight wn941. She should be recommended for a raise !
I elected to pay for the upgrades and found very little difference
Flight was hours late, unable to sit next to spouse, I have had so much better experiences. Substantially better, only saving grace was that it was a short flight.
Everything was great except the fact that catering did not restock the flight from ATL to GRB and we were only offered water.
The WiFi on the plane was out. I also thought movie options were lacking.
My seat was changed without my consent. It wasn’t a major deal but annoying.
It was delayed over an hour and a lot of announcements disrupting movie.
Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!
I had an extensive delay on my previous flight and we had another delay due to the crew not being there. We were scheduled to have a late arrival but due to the delay it was even longer.
The WiFi was not working. That made for a long flight.
Flight was delayed due to crew being not on time
Flight was delayed. No information on why it was delayed. After we boarded the flight, , the crew made announcement that the captain hs not arrived and he will take 15 mins more to arrive. Passengers were just sitting patiently for the captain to arrive and start, Terrible experience.
Timing, quality of service, promptness and courtesy of the staff
I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight
Flight was so congested it was disgusting. Hals of the hostesses clearly seemed to be racist. no sanitation maintained in the restrooms.
The WiFi went out an hour before the flight was due to land so I did not get my money's worth.
Bag got checked but I thought one personal item was guaranteed.
It was terribly delayed with zero support from united airlines. I reached at 1 am in the night. They did not provide any option to change the flights.
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
Sucks ! All three flights I was on this trip were delayed.
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
Crew is way too many times on the intercom re explaining the same thing
Flight was good- arrived early ! But ticketing with Underpricer and Kayak was poor at best- unnessacarily difficult due to how the ticket were issued
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
awful delay, awful communication, zero updates throughout the experience of a giant delay
On Time. AA is late due to maintenance all the time.
Flight attendants were pleasant and helpful. Pilot gave fair warning about turbulence.
Unfortunately the flight was delayed. On a positive note the status updates in the app/text message were good
Everything went as planned. The only issue I had was with the gate C31 attendant. The person could barely speak English and was very difficult to understand.
Seats were much more cramped then on the 737. Narrower and rows closer together. Flight was absolutely packed and the plugs under the seats didn't work. Was forced to check my bag even though previous flight had no issue with it.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
Packed commercial flight was as comfortable as can be expected
