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Air Berlin has very nice jets

The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just

An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment

Delay in receipt of baggage at Chicago

seats excellent service

Excellent service.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Almost half empty cabin made this a very pleasant flight!

Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar...

I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel.

Everything was fine. The flight was on time and I made it home safely.

Efficient, pleasant but stoic !

Efficient, pleasant but stoic !

Very friendly crew & fairly easy boarding.

Slow wifi & power outlets hard to find & didn't work.

Gage changed from A13 to A17. Got to know this from Kayak. Great servicr.

Didn't get real time updates from American airlines.

We had no crew for an hour, causing a delay. We finally boarded and then sat on runway for over an hour. Pilot then said he was out of his time and we were low on fuel, so we had to go back to the gate and get off the plane. This delay caused me to miss my next connection in Chicago.

Was nice

Everyone was very friendly

Entertainment could have been better.

At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving.

A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.