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I had no idea they charge 55$ for carry-on bags. I got charged for water too. If I had known earlier, I would have definitely gone for another carrier.

The flight crew was very friendly and the flight itself was very open. They have some pretty great package deals on food and beverages which I browsed but did not take advantage of due to already purchasing some snack items at the airport prior to boarding. All in all with my first flight using Spirit airlines, it was an overall good experience!

I paid for upgraded seats upon purchasing my tickets yet due to how open the flight was, individuals that paid much less than me were able to upgrade free of cost. Another downside was that upon arriving at our destination,we deplaned outside and entered the airport essentially from the Tarmac which can confuse many travelers as where to go upon arriving back inside the airport.

seats excellent service

Excellent service.

New seating setup and service

Attendant over selling alcohol to a customer.This resulted him and his G friend causing lot of noise for over 40 minutes. It's true that Airline staff has to sell, but there needs to be a limit on selling drinks. Overall I would say way to go Spirit Airlines.

The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Going with Spirit Airlines was no problem. Great pricing, long lines to check in bag but it was organized with helpful staff and moved quickly. Boarding was smooth, take off was on time, efficient & pleasant flight attendants. No problems getting my checked bag from the carousel. Overall excellent experience with Spirit. This was my second time flying with Spirit & 1st experience was similar. My return trip will be with Spirit again. I recommend Spirit!

Nothing

The way stewardess interacted with guests. Her name was Tika

Flight was on time and convenient well priced for my one way late notice just me and my book flight.

They tried to upsell me to the bigger seats 2 times when getting my boarding pass. Then since the plane was oversold they gave me the premium seat in the random assignment anyway.

I came in with low expectations as I've flown Spirit before, BUT it wasn't so bad! The crew was pleasant and the flight was on time. What more do you need?!

The paying for carry on bags thing is crazy! Boarding was a hot mess, and at least five people free water!

Air Berlin has very nice jets

The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just

An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment

Delay in receipt of baggage at Chicago

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.