Flight was delayed out of BWI unexpectedly / without a reason given but otherwise ok.
I got a bit sick on the flight, and was so grateful when the male flight attendant explained to me they keep the back row open for cases like mine. He took such great care of me! I was incredibly grateful.
I understand the delays caused by the storm, but that doesn’t mean the systems had to be chaotic. The app showed one thing, the screens showed something else, and the gates kept changing every 10 minutes. It was a nightmare trying to figure out where to go.
Unfortunately, I left my headphone's case in the bag of the front seat. I was seating on 9C. Hopefully the found it and I can get it back. I have not been able to get in contact with Southwest. Other than that, everything went fine.
Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.
I don't know why flying out of Sarasota requires two plane changes.
Plane was late. Zero service for 2+ hour flight and it was not that bumpy.
Great flight. Good snacks and drinks. Grateful it was free. The flight from Nashville to louisville, i think her name was Tracy (not sure that's right) super awesome, nice and cheerful. She really enjoyed being at work today! She was the person who scanned the boarding pass on flight wn941. She should be recommended for a raise !
I elected to pay for the upgrades and found very little difference
Flight was hours late, unable to sit next to spouse, I have had so much better experiences. Substantially better, only saving grace was that it was a short flight.
The entire staff were professional. I was surprised at their commitment in every aspect. My first time flying the airline.
Flight is clean and staff is polite. Despite the delay due to unexpected weather. It was a great experience and I am lucky enough to be upgraded. Appreciated!
Overall its fine, but I've been lowering my bar for what to expect over the years. What I look forward to most is the crew. Alaska's flight crews are the best. I compare every other airline I fly to yours. Ok, so now lets discuss the plane and amenities: One of the bathroom sinks was inoperable. The crew did the right thing by putting hand sanitizer there. On food - there really isn't any food on these flights unless you pre-buy it and I missed the window, so I ate some garbage in DFW's Terminal E. Let's face it - terminal food in most airports is just junk, so not your fault. The only snack we got on our flight was a bag of salty, cinnamon flavored pretzels. I ate mine, because I was hungry, but really felt like it was a waste of calories. Entertainment options aren't as good as they used to be. I guess Hollywood, Netflix and HBO just aren't creating content like they used to, or we watched everything during COVID and can't be satisfied anymore. I partially finished a number of different shows, ranging from stand up comedians, movies, tv series and foreign films trying to find something. In the end, I could see why nearly everyone around me was brain rotting on Instagram, so I zoned out listening to my favorite playlist and plinked away at email. I see you next month!
Boarded us on a plane that had ongoing maintenance and it was 105 degrees out. Sat in the cooking heat for an hour before taking off. WiFi didn’t work over half the flight so I couldn’t get any work done
The flight was on time, seats were comfortable, crew is friendly and professional. Nice flight overall. Thanks!
Flight was delayed and we were left in the plane with planed turned off, took so long to get to destination and luggages were lost. Such a hectic travel
I've been loyal to Alaska Airlines for nearly 25 years and before the merger I had much better benefits. However, since the merger with Hawaiian Air, you've bumped me from group A to B or C and I now get poor selection of seats in the back of the plane.
Would not let us check in our luggage. Flight was 40 minutes late, so we really did have time to check in our luggage. Could not get on another flight even for the next day, calling the Alaska service numbers provided, it stated the average wait time to speak to anyone on the phone was 8 HOURS! Alaska would not refund our tix. Never again!!!!!
Morbidly obese dude took half my seat. Sore shoulders back from being squeezed. Shame on the airline for not making this guy purchase two seats
The flight was on time and got in early which allowed us to get to our next flight.
Everything was great except the fact that catering did not restock the flight from ATL to GRB and we were only offered water.
The WiFi on the plane was out. I also thought movie options were lacking.
My seat was changed without my consent. It wasn’t a major deal but annoying.
It was delayed over an hour and a lot of announcements disrupting movie.
Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!
I had an extensive delay on my previous flight and we had another delay due to the crew not being there. We were scheduled to have a late arrival but due to the delay it was even longer.
The WiFi was not working. That made for a long flight.
Flight was delayed due to crew being not on time
Flight was delayed. No information on why it was delayed. After we boarded the flight, , the crew made announcement that the captain hs not arrived and he will take 15 mins more to arrive. Passengers were just sitting patiently for the captain to arrive and start, Terrible experience.
Timing, quality of service, promptness and courtesy of the staff
There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.
I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight
Flight was so congested it was disgusting. Hals of the hostesses clearly seemed to be racist. no sanitation maintained in the restrooms.
The WiFi went out an hour before the flight was due to land so I did not get my money's worth.
Bag got checked but I thought one personal item was guaranteed.
It was terribly delayed with zero support from united airlines. I reached at 1 am in the night. They did not provide any option to change the flights.
Sucks ! All three flights I was on this trip were delayed.
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
Crew is way too many times on the intercom re explaining the same thing
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
Three aircraft in succession experienced maintenance issues, resulting in a six-hour delay. The original aircraft required replacement, and the substitute aircraft arrived more than two hours late. Passengers boarded that aircraft, only to be told later to deplane due to maintenance concerns. We then boarded a different aircraft that had arrived at the gate, only to be instructed to deplane once again because it, too, experienced maintenance issues. After hours of delays and two separate boarding and deplaning events, passengers were directed to a third aircraft departing from a different terminal and had to rush across the airport to make that flight. That was the only aircraft that ultimately departed without incident. Of course, passenger safety must come first, and I am grateful these issues were identified before takeoff. However, when three aircraft in succession require maintenance attention and passengers are repeatedly boarded before those issues are discovered, it raises legitimate concerns about American Airlines' preventive maintenance procedures and aircraft readiness checks. One aircraft with an unexpected issue can happen. Three aircraft in a row, combined with multiple boarding and deplaning events, suggests a pattern that warrants review. American Airlines needs to take a hard look at both its maintenance practices and its decision-making process for boarding passengers before determining that an aircraft is ready for service.
There was a 4 hour delay, some of which was attributed to ATC weather but started with maintenance and then later also log books. Though the flight went far beyond the scheduled time, there were no accommodations such as additional meal options or anything else.
Delay for 1 hour due to maintenance issue and late boarding
Had issues (application error) selecting my seat before checking in. Return Flight was delayed over 2 hours. Sat on the tarmac for 20 mins after landing Overall, not good of an experience compared to the times I have flown AA. Not sure I’m coming back.
Got to gate late and they made me check my bag but when I got on flight there was lots of overheard bin space .
The flight was delayed and gate changed so that was not fun and the flight to Dallas from LAX was very delayed on Sunday. It was just not a great experience due to the delays both ways.
Nothing available at the assigned hotel as far as brush, toothbrush, etc after forced layover with bags that departed
Flight pulled out on time but sat on runway for 30 mins. It was extremely cold in the aircraft despite wearing a winter coat. Surprisingly they had a vegetarian meal but could have some better snack choices for a 8 hour flight.
Angela was the best fa ever. She made that 8 hour flight a breeze
