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Nice crew

No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service.

The seating were a little tight but it was a short duration. Made it on time to destination.

Small plane, comfy seats, no hassle

Nothing

Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

I haven't had a chance to enjoy any of it. Currently the flight is delayed 5 hours and 41 minutes. Still waiting.

Just about everything has been awful. Zero communication. The staff is not equipped to solve customer concerns or answer questions.

The crew did a great job of keeping the passengers taken care of.

Flight delays and almost missed the checkout of our rental car

Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available.

The only bad thing I can say was the delay. Beyond their control but very frustrating.

Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home

Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again.

This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful.

Not many people, even though boutique is more expensive I will use yall every time.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Service and friendliness

Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons.

I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines.

There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️

From Albuquerque to Los Alamos you have a choice between driving for two hours or flying for 25 minutes. It's an easy choice when the flight is relaxed and professional and the scenery is incredible. And did I mention inexpensive?

The flight was delayed a little bit for a GPS update.

Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.