Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "Everything was smooth. There were movies. Thw attendants were nice, we were offered food and drink but I declined, but it looked like my neighbors had a yummy looking burrito. The flight was not packed at all and there was a joyful baby and two joyful folks in the seats next to me."
Pros: "Everithing perfect"
Cons: "The space between the seats"
Pros: "Entertainment on board was good"
Cons: "One member of the crew wasn’t polite, his tone sounded rude/mad"
Pros: "The crew was kind and helpful."
Cons: "The food."
Cons: "Non entertainment system onto 737 ?"
Pros: "The crew was very polite"
Cons: "At the time of checking in i couldnt get my mileage to my account"
Cons: "Very small gate to do security"
Cons: "My flights could have been on time so I count catch my connection and didnt have to buy another ticket!"
Pros: "Free alcoholic beverage."
Cons: "Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time."
Pros: "The meal was very good."
Cons: "My chair cushion seemed damaged because I could feel the bar underneath."
Pros: "Pricing is very reasonable."
Pros: "everthing was great service was great"
Pros: "On time departure from DAV."
Cons: "Crew attitudes were poor from start to end. Indifferent, dismissive."
Pros: "Crew is attentive. Service is good. Food was decent."
Pros: "The size of the aircraft.period."
Cons: "A crewman took up space when we were loading the plane to discuss something with a customer that could have waited until everyone, including me got a chance to sit down. Then, they almost forgot to ask us for beverages during the meal which was horrible according to several neighbors- I was not hungry."
Pros: "Courteous staff m, on time arrival and departure, good meals"
Cons: "The on-board movie was a kid movie, but there were lots of kids on board, so that didn’t really matter to me"
Pros: "They go the extra mile with the customers. Great staff at the mco counter."
Cons: "We sat at the gate waiting for 30 minutes to deplane from a 60 minute flight - no announcement as to why"
Pros: "It was a smooth ride"
Cons: "No entertainment on the plane"
Pros: "Nice plane; good entertainment system; on time departure and arrival."
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "Perfect flight, on time, great crew, all good. Couldn’t be better I think."
Cons: "Too hot.our air nozzles weren't working. Not enough water. Thought I would faint. The breakfast was small and pitiful. No screens to watch movie on. Also...made us pay more to get seats together."
Pros: "On time departure. On time arrival."
Cons: "You have to go through security in Panama twice. Check in line at Tocumen Airport in Panama took longer than necessary."
Pros: "Reminded me of what a pleasure flying was 15 + years ago. Copa had a great inflight movie (personal preference) included with the cost of the flight. Dinner was okay, but they served wine with it which made it better, also included with price of the flight. They did offer headphones for those that wanted/needed then for the inflight movie, once again included with the price of the flight."
Cons: "The flight attendants were not overly nice. Typical flight to Orlando with A LOT of young children, but the one constantly kicking the back of my seat was one of the worst experiences of my flight history (not the airlines fault)."
Pros: "They eventually gave me the seat I had long before paid for."
Cons: "They told me at check in that I was "STAND BY" even though I had purchased my seat 4 months prior."
Cons: "Check in in panama is always the perfect definition of incompetence"
Cons: "Despite booking this trip months in advance, Copa overbooked the flight by 10 people and randomly decided that I would have to fly standby. I was traveling with 2 other people who had to give up their seats as well and we missed an entire day in Panama City. We had already paid for the flight and booked plans around being at our destination at the suggested time that we had to cancel. I will never fly Copa again"
Pros: "Flight arrived early"
Cons: "The seats were uncomfortable and the AC didn’t work very well. I was hot the whole flight."
Pros: "Great flight attendants!"
Cons: "Often flying to Orlando is a headache because there are always a lot of clueless foreign families and noisy children going to Walt Disney World. This flight was the exception--everything was smooth!"
Pros: "same..flight was great...times worked for me"
Pros: "Timing and service"
Cons: "Wait on reclaiming luggage"
Cons: "A/c was kept low and hot air was coming out. Told the attendant to turn air on never got fixed. Seat infront on me was I guess broken so basically i carried in my lap the passenger I front of me. Super uncomfortable on seat since the plane was muggy and "HOT", really "HOT"."
Cons: "Flight was delayed for more than 45 minutes until pilot decided to say that it was for high density traffic in the airport not believable same traffic as every day there was an employee that boarded about half hour after everyone had boarded . No entertainment system only overhead for commercials"
Cons: "Frecuentes retrasos"
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Cons: "It didnt have enough entertainment it needs more options pf movies I didn't like I couldn't seat with my grandchild we were separated"
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it"
Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."
Cons: "A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid."
Cons: "Very rude"
Cons: "Boarding facilities are inadequate for waiting time. Entertainment system did not work, very disappointing. Paid extra for Business Class seat and this was the most important reason. Flight attendant in charge eas Elogia Ruiz."
Pros: "Convenience (Same Airline Same Day)"
Cons: "Several delays. Leaving David and exiting the plane, not enough time to make your connection (Bus and Customs in Panama City)"
Pros: "I've been using Copa for a few years and my experience with it has been great. They try to go beyond to make it right for you."
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Pros: "Pretty comfortable"
Cons: "No monitors for inflight entertainment"
Cons: "No screaming babies but that’s out of their hands ;)"
Cons: "If you choose basic economy and have only a personal item (packing lite), they will not let you check in online ahead of time."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Cons: "More outlets / usb charge ports"
Pros: "Nice flight"
Cons: "There was no WiFi or TVs"
Pros: "It got me where I needed to go"
Cons: "So crowded, seats uncomfortable, wifi not working completely, screaming children."
Pros: "Pilot was nice with his opening annoucement."
Cons: "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
Cons: "Delayed for like 12 hours.... I ended up just going home! This flight was important to me and it's sad the service I got. Crew didn't even offer water when we were in plane for 3+ hours. We we're in the plane with no ac. Huge dissapointment"
Pros: "More leg room than the International flight. Reported may luggage missing...the rep. was excellent. Too bad I din`t get her name. According to united I will get my luggage tomorrow before noon on June 2nd 2018"
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Cons: "Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe"
Pros: "Great flight experience thank you United."
Pros: "Having a direct flight across the country was a good thing. That was about the only positive, well that & we did land safely."
Cons: "Ticket agent said I could take my bag on the plane. Gate agent told me my bag not I were going on the plane unless I paid $50 to put the bag below if I wanted to get in the plane. Very matter of fact & rude. I was just about the last person they let board so there really wasn't a chance to discuss with them. No WiFi on a cross country plane, lame. No access to the headrest video screen w/o paying for it, lame. Snotty unconcerned flight attendants as well. Overall one of the worst flights I've had in memory. I would pay more next time to fly another airline."
Pros: "love united"
Cons: "everything else"
Pros: "Not much, the staff was ok."
Cons: "Boarding passes were a nightmare. Airline claimed we bought the basic ticket which doesn't allow you a seat choice, or boarding passes without a checked bag and there was no mention of this basic ticket upon the purchase. Then after you take off they explain you need the United app to watch their entertainment, but you can't download it without purchasing a $24. WiFi. They charge higher prices but act like a discount airline. My last trip with them."
Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"
Pros: "Free Entertainment options"
Pros: "I slept through whole way. So it was fabulous. Clean and fast trip."
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Pros: "Staff members were courteous."
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Pros: "Loved the movies"
Cons: "The flight was delayed two hours because of the arrival of the plane"
Pros: "Although the flight was cancelled due to the hurricane i got my money back."
Pros: "I liked 2 of the 10 people I asked for help getting my 78 year old mother to our gate and making the flight"
Cons: "I felt it Ridiculous that I had to get checked luggage, go out of secure zone and come back through. There was NO interest in helping us make our connection; had one person actually say, "I am sorry, it is United, they could care less". No one was helpful, no one cared, and the experience was horrible"
Pros: "Very cramped seats."
Pros: "See above"
Cons: "See above"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Cons: "I was thoroughly disappointed when I realized that I had to pay to get any type of entertainment on the in-flight screen. That feels like zero effort on the part of the airline to make my flight enjoyable."
Cons: "After United made me miss my connecting flight, I got an alternate flight to a different airport, but not apology, no offer to upgrade, nothing. Already frustrated, and with my knees hitting the seat in front of me because the seats are too close together, a flight attendant scolded me when I dared put my leg in the aisle (which I often do on other airlines without incident). Once on the ground, I went straight to United's baggage office to see if my bag had followed me, and encountered two of the rudest people, cutting me off whenever I said anything more than they needed to enter into their computer. If your job is in customer service, be friendly, apologize when things go wrong, understand that your customers are your reason for being in business, and be helpful."
Pros: "It was a short ride"
Cons: "I was forced to change seats"
Pros: "Everything thing from checking in to landing was great. Had to change flight due to bad weather conditions and Lynn was extremely helpful."
Cons: "The carry-on luggage has gotten out of control. More and more people and bringing carrying to avoid the baggage fee.. just incrude in price of ticket.. it slows down the process at TSA, boarding amd getting off the plane.."
Pros: "Flight time was good."
Cons: "No snacks. TV was PPV only. Not enough room in seat."
Pros: "After being so delayed, movies were free."
Cons: "We were delayed over 3 hours. I don't think I've ever flown with United and not been delayed. Plus they never offered us food on the flight, only whatever was complimentary. Just not a great experience."
Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."
Pros: "Crew members were very nice despite the delay they were able to bounce back with warm smiles"
Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Cons: "Flight was late Unacceptable"
Pros: "Snacks on board - but not always available. Liked that the flight was direct."
Cons: "Didn't like middle seat, but had no option. Didn't like having to pay for movies so I didn't. Didn't like restrictions on luggage and having to pay to check in a bag. Didn't think the staff were friendly or helpful at all. Wouldn't recommend this airline to my friends because of those reasons. Need more improvements."