Left late but made up time in the air. New plane.
Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it.
Cons: "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
Pros: "Crew were very nice."
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "Crew was good"
Cons: "Less gate changes"
Pros: "The flight was on time and deboarfing went quickly."
Pros: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Cons: "More communication with the passengers would have been a bit better !!"
Pros: "Absolutely nothing. At least I made it to DC but what the f. They made us board late and then told us to inboard and blamed the weather when other planes where just leaving they couldn't tell us they didn't want to work anymore and then 6 hours after we were able to board. Really bad."
Cons: "They should have offered food vouchers instead of the bad junk food they offered which wasn't enough to feed all the passengers plus the supposedly delay because of the weather was low when you could see planes leaving every half an hour."
Pros: "The flight actually arrived ahead of schedule!"
Pros: "Quick turnaround from incoming flight. Crew was friendly and efficient"
Cons: "Flight was delayed over 3 hours."
Cons: "Board planes from the back to front to avoid aisle congestion while boarding."
Pros: "We got to our destination safely and sooner than expected!"
Pros: "So frendly"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Average but what we’ve come to expect from american airline companies"
Pros: "Excellent passenger service. PSA consistency performs as best of regionals."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Good flight overall"
Cons: "The experience at DFW was terrible- long lines to get out of baggage claim because of too few agents to process 1000 people waiting. Also long lines for TSA screening to get to gate."
Cons: "The cramped space"
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Cons: "No wifi Display units very old"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "The new Dreamliner was amazing. However my great experience was also directly a result of the unfilled nature of the plane. This gave so much room to the passengers, food service was fast and plentiful, and crew was in a good mood."
Pros: "Nice, comfortable aircraft Nice Crew"
Cons: "Boarding process was slow and delayed. Flight late but that was due to late departure and some weather issues I'm a frequent flyer and my number is registered but still I end up in last boarding class?"
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Pros: "Fast, friendly service."
Pros: "Im still waiting to get on a plane..."
Cons: "Since TSA took so long I missed my flight by 5 minutes. Then I was put on standby. Ive been at the denver airport for 10 hours and the plane i was going to get on has mechanical problems so the flight is pushed back until 7am tomorrow. Ill have been at the denver airport for 26 hours and then i have to wait on standby again in Dallas. Who knows when I'll actually get home. American airlines is not even offeri6mg any vouchers or anything. Worst flight ever."
Cons: "I did not like the head rest, very uncomfortable"
Cons: "Paid $80 for more leg room seat and I didn't have any more room for my legs at all. Rip off."
Pros: "The flight attendants were very pleasant"
Cons: "There is very little space in the seats, I had a big guy sitting next to me and I had trouble sitting with my back straight, he was taking some of my seat! Also they charge for luggage 25$ like the domestic flights"
Cons: "No food or drinks on this flight"
Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"
Cons: "Our pilot was the choppiest pilot I have ever flown with. Don't know if this was his first time flying or what. I was so happy this was only a 30 minute flight. He/she was terrible. More schooling should be a requirement until u can fly and turn smoothly."
Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "Overall good experience"
Cons: "Delayed almost an hour."
Pros: "The flight was a normal flight."
Cons: "Even though I know it happens, but the plane was delayed 45 minutes, which made me miss my connecting flight."