Pros: "Great crew. Entertainment options were good."
Cons: "Should add weather/radar to the flight tracker"
Pros: "Social distanced seating"
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."
Cons: "They could improve the boarding process."
Pros: "Seats were comfy movie was great"
Pros: "Lots of in flightentertainment options"
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "The plane had more leg room and felt less confined because of higher ceilings."
Cons: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Pros: "Excellent support from all the Delta associaties"
Pros: "Good flight attendants.."
Pros: "Inflight Service is great"
Pros: "Good service. And good features. Enough space in seats in first class."
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "My upgrade was fabulous!"
Pros: "Flying first class and the attendants were wonderful"
Pros: "Food was good and so was the movie selection"
Cons: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Pros: "Nice equipment for the ride and pleasant staff"
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Cons: "Delayed so I was not home until middle of the night."
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Smooth, quick and comfortable flight."
Pros: "got to change my seat and have a spacious exit row"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Cons: "I would have liked more of a music and movie selection."
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Cons: "Missed connection"
Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "What they offer is OK."
My flight got canceled without any notification!
All good. Boarding was on time and everything was well organized. The flight was on time so overall I had a good experience.
Flight attendants were very rude.
Fast boarding, great entertainment on board, lots of updates from the capitan during the trip, no lost luggage issues
It was easy to board and store out baggage. The plain seemed old and was not comfortable. There was a couple of unhappy staff who worked on the plane. They also didn’t have our stroller as we exited the plane. They said they didn’t have one. We stood for 1 hour and 1/2 at baggage for it to appear. We checked zero bags to avoid this process.
Next time I will pay more to have a bigger seat! But very happy with this airline!
Too cold, food could be better
Pros: "Nice crew"
Cons: "More comfortable seats"
Pros: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Cons: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Pros: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Cons: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Cons: "flight delays altered all my further plans"
Cons: "The in-flight snack - choice of two disappointing sandwiches."
Pros: "Nice smooth and organized flight"
Cons: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Cons: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."
Pros: "It was very smooth, the connection was great, boarding went easy, service was nice."
Cons: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Pros: "Flight crew and food was wonderful."
Cons: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Cons: "Everything, lost luggage and missed flights because of flights not making their time."
Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"
Pros: "Fantastic staff excellent aircraft"
Cons: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Pros: "Stuttgart to Frankfurt was good.. ."
Cons: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Cons: "See previous comment. Airline service needs to be vastly improved."
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pros: "All was good."
Cons: "All was good."
Pros: "Service, food, and entertainment was great!"
Pros: "Many bathrooms, crew constantly came around offering juice and water."
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Pros: "Great service and food."
Cons: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Pros: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Pros: "Very good service.."
Cons: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Pros: "The staff was helpful and courteous"
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pros: "the crew was courteous, attentive, accommodating."
Pros: "flight was on time and the crew was wonderful"
Cons: "Plane was"
Pros: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Pros: "The energetic crew who served with a smile"
Cons: "The tea was not strong and was served lukewarm and movies not up to standard.how about new blankets...and food only a choice between 2...chicken or pasta..why not beef or mutton?"
Pros: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Cons: "Seating is cramped up. Entertainment options are mediocre."
Pros: "Flight was cancelled due to pilot strike."
Pros: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Cons: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"
Pros: "I love the service they provide. .the air hostels were great"
Pros: "it wasn't much but I did like it...the snack."
Cons: "I didnt like the narrow seats with no legroom."
Cons: "I will never fly Lufthansa again anywhere"
Cons: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Cons: "coach seating sold as biz class"
Flight was missed and now we have to catch one the next day
Pros: "Everything was nice."
Cons: "Nothing to complain about."
Cons: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Cons: "Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear."
Pros: "I got an extra blanket."
Cons: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Pros: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Cons: "Missing luggage. WiFi spotty."
Pros: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Cons: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"
Pros: "Friendly crew. Food was nice."
Pros: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Cons: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."
Cons: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Cons: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Pros: "Good smooth flight, on time. No complaints"
Pros: "Lounge is nice, if busy. Finnair staff offered me a better seat at check in. Seats flatten out and have many features. Tons of convenient items all marimekko - nice pillows, blankets and slippers. Helpful and attentive staff, always check on you but also give you plenty of time to snooze. Nice skin products and omg, clean bathroom. Easy to relax."
Cons: "The Asian vegetarian meal is rice and chickpeas! Was not too bad but also my breakfast was more chickpeas and grilled zucchini. I never requested a "vegetarian breakfast" - feel bad wasting food like this. I sent the veg salad back opted for fruit salad croissant."
Pros: "Crew were great / free wine !"
Cons: "Crowded and chaotic boarding"
Pros: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Pros: "the food was decent, the people were nice"
Cons: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Pros: "Was great on the way to Helsinki and extremely poor on the return trip."
Cons: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"
Pros: "The flight was on time and everything ran smoothly."
Cons: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."
Pros: "Crew was pleasant and accommodating, Food was decent (for airline food). Delay in take off not fault of Finnair"
Cons: "General airplane room issues"
Pros: "Professional staff. Easy boarding."
Cons: "entertainment seemed more oriented towards Asian passengers"
Pros: "leg room, service, movie selection"
Cons: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Pros: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Pros: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Pros: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Cons: "They left my baggage behind!!"
Pros: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Cons: "Nothing to complain about for the short leg."
Pros: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Cons: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Cons: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Cons: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Pros: "The accommodations made me feel like I was in first class!"
Cons: "The screaming child behind me ):"
Cons: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"
Pros: "Staff as always is polite"
Cons: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Pros: "Wonderful service from the crew, especially given that we were traveling with a toddler and an infant on such a long flight. Everything went smoothly."
Cons: "Experienced very rude cabin crew"
Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Pros: "Kind staff"
Cons: "Entertainment outdated"
Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Pros: "The boarding process was expedient and the food was ok and standard for these flights."
Cons: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Cons: "Was not able to check in online on either leg."
Pros: "Courtesy of attendants, smooth flight, good service"
Cons: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Pros: "Very friendly staff, smooth ride and information provided"
Pros: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."
Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Pros: "Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable."
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "Great newer plane, great service!"
Pros: "Excellent service"
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Everything very good"
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "The airplane"
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Over all pretty good for price."
Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "Food, service, comfort"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Cons: "They lost my luggage"
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Cons: "The crew/attendants were very efficient and listens to the passengers. They went the extra mile to accommodate."
Pros: "plane empty, speedy boarding."
Cons: "At least soft drinks should be free of charge."
Cons: "Group boarding was chaotic"
Pros: "The crew was super nice."
Cons: "There was some problem getting the bags on which meant we didn't leave the gate until almost an hour late. Then because of the delay we sat on the runway for over half an hour more. Meaning we missed our flight to Austin. Two flights over an hour late in one day. Oh, and we are missing one of our bags."
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Pros: "I liked that it was a short flight."
Cons: "I didn’t dislike anything about the flight."
Pros: "The crew generally is kind and patient. This older aircraft had new seats installed."
Cons: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."
Pros: "Nothing This is not what i wanted on an international flight ."
Cons: "i Had arrived early and was seated properly... however they held the plane over one hour delay to help late passengers ... this made problems with the connection flight .. they sent us to the wrong terrmknall and lost our luggage.. I feel like this was planned so they could sell out seats at a higher price last minute Fix all the above Call me to make this right"
Pros: "Direct flight to Austin"
Cons: "Food needs improvement"
Pros: "They Charged Exec Platinum for water"
Cons: "That they Charged Exec Platinum for water"
Pros: "Entertainment selections were good."
Cons: "Screen was not working properly and very hazy, grainy and full of grids."
Pros: "Thanks for many up to date movie choices to watch. Crew worked hard to keep the toddlers in front of me happy. (and they were really good with them!)"
Cons: "Dislike posting of gate assignments in Edinburgh and London so late. Means I have to hightail it across the terminals, every time. Dislike the gate change posting late. Had to hear about it from a passenger, no announcement was made. My chicken and potatoes lunch had potatoes as the side dish. Looked like the caterer had leftover potatoes to use! No real vegetables. 2 bites of spinach. Red wine was offered they had no white wine. No choice of sodas..."
Cons: "I felt that I was treated differently because I am American."
Pros: "Food was good, constant attention to hydration from cabin crew. A nice touch with the ice cream."
Cons: "Seat size"
Pros: "Modern plane"
Cons: "Tiny sized seats, very narrow and no legroom. Horrible experience"
Pros: "How efficient, professional and pleasant the captain As well as cabin crew were."
Pros: "Nothing it was a nightmare"
Cons: "The rude security staff, my previous British air flight from Dublin was 30’minutes late. Heathrow is terrible for connecting flights even with 2 hour leg room. What a joke. English people suck."
Pros: "The movie and television options were fairly good."
Cons: "I usually enjoy the BA flight from London to Austin, but this flight was extremely uncomfortable. The seats were cramped, and when the woman in front of me leaned her seat back, I didn't have enough space on my tray table to even keep a laptop fully open. The food (chicken casserole) was also terrible, and the airline ran out of other lunch options by the time they got to the back row where I was seated."
Cons: "queing; crampped seats"
Pros: "updated plane, clean and nice"
Pros: "Great staff, ultra professional"
Cons: "Small food portions!"
Pros: "excellent service. Food was good. Flight was packed the the gills."
Pros: "As always very police cabin personal and the flight was on time."
Pros: "Everything; crew was accommodating and friendly; food was good; crew offered liquid refreshments throughout the flight; crew demonstrated concern for our comfort."
Cons: "Nothing; everything was excellent"
Pros: "No frills 2 hour flight. Comfortable and I slept the entire way."
Cons: "Boarding could have been a bit more seamless. Was very disorganized."
Pros: "2 meals and beverages incl wine with great service. Great legroom on the 787."
Pros: "the staff tried to reason with the scary passenger"
Cons: "There was a scary passenger that caused me to have a panic attack because he kept yelling at the flight crew throughout the flight."
Pros: "Nice clean new plane. Courteous cabin personnel"
Cons: "Gluten Free meals that I ordered were not available, which is a major problem! Boarding took extra long as Crew wasn't ready yet, flight was an hour late in arriving, making it an exhausting 11.5 hr ordeal. Main issue: raging male passenger who screamed at Crew and other passengers for several hours and in effect held us in fear as very young and entirely female crew had trouble diffusing his anger. Seriously thought we were going to have to make a stop to get this guy removed from the plane. What was he so aggressive about? Not having a cradle for his baby. There were many other passengers w infants and he accosted the crew and the couple that did have the bassinet aggressively over and over again. Horrible."
Cons: "I missed my flight from Barcelona and when talking with BA customer support they were extremely unhelpful in helping me find a return flight to get home to America. In the end I was offered almost no help and had to buy a brand new flight via American. I loved my flight TO London on BA, it was fantastic but the return experience was a nightmare. Can I look into a partial refund on my ticket since I never caught the return flight?"
Pros: "The crew was the very best."
Cons: "No complaints"
Pros: "Good seats, good attention to the kids prior boarding."
Cons: "Language with the personnel was a minus. An experienced flight attendant uttered "Jesus F..... Christ" - as a reaction to people getting up before seatbelt signs have been switched off seems fair, the wordage is unacceptable from an airline that ought to be a pillar of decency."
Pros: "Crew was polite, helpful."
Pros: "Comfortable cabin pleasant crew. On time."
Cons: "BA charges for everything even water."
Pros: "Crew was very helpful with an issue I had with my second flight"
Cons: "No complementary snacks"
Pros: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Pros: "They try there best"
Cons: "The union bull......"
Pros: "The crew."
Cons: "No leg room"
Cons: "the fact I had to 464 pounds robbing b"
Cons: "like all the other airlines you get nickelled and dimed to death"
Pros: "This crew on this flight was so courteous and helpful. Loved them!"
Cons: "The boarding process is a bit of a cluster. No lines, just everybody crowding around until their group is called. Seems like it could be better organized."
Cons: "Bags took forever to arrive. After a long flight and jet lag the last thing you need is to stand around waiting for your bags. This seems to be a problem with this particular airport (ABIA)"
Pros: "Just great service, always! Could use a bit more leg room as always but otherwise I've never had any issues with BA!"
Pros: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."
Pros: "The crew was friendly and professional."
Pros: "BA always has the most pleasant and accommodating flight crew. They go out of their way to make me feel special on any flights I've taken with them. Other airlines should take note. Thanks for a great flight."
Pros: "The agents and crew were exceptionally friendly and helpful. The boarding was timely, the crew was very friendly. The service was exceptional. The only issue was seating, too cramped. I am 5'11"and weigh 135. I was uncomfortable in my seat. My husband was uncomfortable in his seat. This made a 9 hour flight rough. The crew, food and entertainment were great, but the seating made me think twice about flying to Europe on British Airlines in the future."
Pros: "The premium economy seating is worth the extra money. The seats were incredibly comfortable."
Cons: "The food was not very good, but it rarely is on long flights."
Cons: "We purchased tickets months in advance. We were unable to check in online ahead of time so they put us on standby. We were informed by the airline that they overbook 20% - always. I purchased a seat on that flight, I should have been guaranteed that I got it. Being unable to check in early should not be a cause to bump us."
Pros: "I enjoyed how courteous the team was, there was great customer service provided. They were prompt and the flight was on time."
Cons: "I wish there was a way to make sleeping/resting more comfortable for coach and business class."