Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air.
I was charged $50 dollars for the check-in luggage that I was not happy. I booked the airticket very early so I was not sure the weight of my luggage would be. I get used to have the free check- in luggage
so I forgot about it until I did it at the airport.
I prefer the airline to have the charge including the luggage into the airfare than check how many Kg of luggage the customers take at the airport. This makes the procedure of check-in take more time.
I had 12 kg of excess baggage so was charged $400 cdn for a flight that cost $350 cdn for my seat and 20 kg . The reservation agent refused to give me my ticket back until h the excess baggage charge was paid. I boarded the 1/2 empty plane along with many, many chinese passengers carrying 2 or 3 bags, but as a foreigner, the company rules were enforced on me only.
We had to pay bag fees that cost more than our flights! Was also an international flight where bags are free on all other airlines. Finally, there was no leg room so the guy in seat behind me had his knees digging into my back the entire flight.
Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport.
The boarding process went well and was organized. The cabin staff was welcoming and very presentable. The seats were fine, even in economy. The uniforms on the cabin staff were attractive andnthey looked well on the girls. The staff, both male and female, were friendly and pleasant. The flight was fine, a little late, but not the fault of the airline. I would fly this airline again.
Flight was short, they passed out beverages. They shuffle you from the gate area in a bus out to plane were the passengers that came in on it are deplaning while the next "herd" of passengers arrive to board. To be expected with these cheap flights.
Overall flight was good, nothing extraordinary, one needs to be alert of time of flight and listen for announcements. They tend to change gates and/or start board with little notice.
AirAsia's website not reliable for web check in and unclear about baggage costs. We were taking a bag weighing 30kg and paid the extra money for it when we didn't need to since we had a total of 4 bags each to weigh 15kg, of which we only used 2, total weight 30kg. They would have allowed the 30kg bag to go for free. Wished they would have made that clear that the weight per person can be used at total/combine weight. Of cours AirAsia didn't reimburse the money for the excess weight that wasn't used. These flights are economical but can hide several extra charges that add up. Beware, and do due diligence before buying.
Didn't realize AAsia was a budget carrier until I experienced and asked questions. Terribly long lines and no organization at the CNX check in. Requested a wheelchair for my father but never recieved one and no explanation. We are Thai so language was definitely not a barrier. NEVER AGAIN!!
The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC.
Also both flights were delayed by nearly an hour each.
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