AER LINGUS complimentary water not offered . seats small padding marginal.food offerings compared to other air lines LOW QUALITY
Polite crew and on time as scheduled
No breakfast offer
The plane was just fantastic: comfortable, elegant, quiet. Gets the best note!
A free coffee - which was excellent by the way - and a little roll would have been nice.
Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me.
Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased.
Could not check in on-line from Dublin on either Air canada or Aer Linguis websites. Time to sort out this long-standing problem
Denver International (DEN) United States
Newcastle upon Tyne Newcastle Airport (NCL) United Kingdom
|Flights Arrive in||Newcastle upon Tyne Newcastle Airport|
|Flights Depart from||Denver International|
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