Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Departure time kept changing."
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "They could at least announce boarding group 4..."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Cons: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Pros: "Boarding was smooth."
Cons: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
Pros: "The crew was very friendly and accomodating."
Pros: "Nothing, flight was delayed 3 hours"
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "There was nothing to like about the way this sudden last minute cancellation was handled."
Cons: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Cons: "The crew was a little late"
Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Cons: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Pros: "I liked the wide and spacious seating."
Cons: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
Cons: "Almost everything!"
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Food and entertainment were great"
Pros: "Loved entertainment system need bring wireless headset however they will handout some later in flight."
Cons: "Seats were leather didn't let back air out."
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "Flight was cancelled"
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Cons: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Great crew."
Cons: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "No snack"
Cons: "Small narrow seats"
Delayed with no good reasoning as to why except poor miscommunication and I’ll preparedness
No catering available for a two hours long flight. Neighbor’s mask kept slipping off and no crew said anything.
Pros: "Our first experience with Budget travel, no bags, no carry on luggage."
Cons: "We expected little and got it."
Cons: "Flight over an hour delayed due to staffing. Leaving me delayed to a Covid19 testing site that is down."
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Cons: "The upgrade standby list was never cleared. My production assistant was number 1 in line for an upgrade and didn’t get it because someone at DEN forgot to do their job."
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "The crew was great and the landing into Denver was very smooth."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "I like that the Captain made the announcements and updates himself."
Cons: "Repeated maintenance delays that appeared to be never ending. Captain and Crew gave good, fairly honest updates, but they were unable to source another aircraft and got lucky that the maintenance crew was able to fix it. Our row (32 DEF) was even narrower than the other rows and there were no outlets available for charging onboard."
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Pros: "Pilots did a nice job."
Cons: "Speakers at boarding gate mostly inop and didn’t hear announcements."
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Pros: "Nice trip!"
Cons: "This was a connecting flight and they were at the opposite ends of airport so had to run to catch this flight!"
Cons: "No tv Flight delayed"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "Redirected me y a later one way flights fee hours later Not so bad"
Cons: "Got to the parking an hour and a half early Got to terminal an hour early. Missed my flight by 10 minutes"
Cons: "United has new seats that have absolutely no leg room and are very uncomfortable. I will make sure never to fly United again. This was 3 hours of agony."
Pros: "Attentive stewards"
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "On time. Comfortable"
Cons: "Lost my bag, checked it in 1.5 hours before flight"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Pros: "Great view. My wife and 3 year old's seats were separated and I had bought a ticket on this flight home at the last minute so my seat was quite far away. The gate agent went above and beyond by loving some people and putting all three of us together!"
Pros: "On time, good service"
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Cons: "There seem to always be delays on my united flights. This flight was delayed about 30-45 minutes with no major apologies or some type of compensation from them. Even a food voucher or a free alcoholic beverage would've been nice."
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "The seat was comfortable, leg room, no one hitting me when I was sleeping"
Pros: "The flight was on time, and the attendants courteous."
Cons: "However, the seats were so cramped, it was pretty miserable, even for just a 2 hour flight. With no snacks even offered because of turbulence, and no working wifi or seat back TVs, there was nothing to distract from how uncomfortable we all were. Plus, Austin's airport layout requires travelers to walk awfully far to get bags and then a rental car. Don't dare be disabled or feeling unwell--you'll never make it! Of course our gate was furthest from baggage claim, & someone's has to be. Nevertheless, it's a terrible layout, w/ pedestrians pushing through boarding queues and where others are lined-up to buy food."
Pros: "Friendly crew, boarding was pretty efficient"
Cons: "No complimentary snacks on the flight from Austin to Los Angelss. Entertainment was non existent unless you paid for wifi, even then you can't stream videos and no TVs at all"
Pros: "I have time to get a shoe sine and do some shopping a the airport. Check out 2 bars."
Cons: "I gat home at 12 20. I was hoping to get home at 7 :30. And I spend 200 but I was happy to get home safe. Thank you all"
Cons: "There was no food serviced and no entertainment"
Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Pros: "Great customer service"
Cons: "Unaware that it was landing at super far, remote south terminal."
Pros: "Delayed over an hour again."
Cons: "Flight was delayed again!"
Pros: "Great crew"
Cons: "No room still"
Pros: "Not much"
Cons: "Same as previous flight"
Pros: "The crew were nice."
Cons: "Nickel and dime you for everything. Not even water was offered on the flight. The seats were the worst on any airline I have flown."
Cons: "Seating areas and space between seats is smallest I've ever seen. Trays on back of seats are crazy small"
Pros: "It was a good experience I. Flight short flights very great customer service at the terminal and on the flight."
Cons: "The lay over most definitely getting shorter flights from now on."
Cons: "Frontier bag drop lines were insanely long; boarding process took forever for reasons that were never explained to us, and then in Austin we waited for our bags for 45 minutes. We asked the information kiosk about it and they told us "Frontier always runs late.""
Pros: "Competent service"
Cons: "Paid for a checked bag, paid for carry-on (no clear policy about how to get a refund), paid for the SEAT. The airline should not do this regardless of whether or not it's legal."
Pros: "Boarding, takeoff, flight arrived on time."
Cons: "The planes were old, made strange noises, no Wi-Fi, TV, or any amenities. Seemed way more cramped than other airlines. The first flight, the plane made a very strange noise at the wing till we had been in the air for a long time. The connecting flight, the flight attendant told us that the plane had weight or balance issues, and we were all seated the way we needed to be for the plane to fly properly, so we could not change seats (a portion of the middle of the plane had empty seats). It was extremely uncomfortable, as the seats didn't recline at all, and I'm extremely short, but was cramped up against the seat in front of me. Only one arm rest that was about an inch & a half wide per seat. Also, I think they offered soda, but no snacks. They charge for all baggage, the carry on bag costs $45, while the checked bag is $40 ($80 for 2 checked bags one way), & they have specific "linear" dimensions for the size of the CHECKED bags, or they will charge something like $100 extra. Even though the actual flight was cheap, the price of baggage & feeling so cramped, & scared that the plane wasn't working properly, I wouldn't fly this airline again."
Cons: "$35 to bring one bag"
Pros: "Flight was early getting into Austin"
Cons: "Had to pay $40 for a carry on bag!! Again, they over booked the flight. Asking 5 people to give up their seats and wait 24 hrs laid over in Denver. Again charging $2.00 for a 5oz glass of water. I realize the flight was cheaper than all other air lines. But I'll spend more for the comforts"
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Pros: "Everything on the flight and landing was perfect: comfortable seating with the stretch upgrade and the attendants were prompt and polite."
Cons: "There was a strange hour-long delay that I remember hearing was due to getting fuel and cleaning the plane. I don't know if this was the fault of Frontier or Denver International airport, but it was pretty lame."
Cons: "The extensive delays, the unhelpful crew, the additional fees I had to pay for luggage, did I mention the poor communication of the staff about the delayed flight."
Cons: "ALL kiosks were down, forcing everyone to check in manually.did not hang a sign or seem concerned that everyone went through the same routine of trying the machines only to get an error message. Missed my flight as a result and was offered a flight the next day for $99 rebooking fee, which did not get me there in time for my event."
Cons: "First time with Frontier. Website for purchasing tickets stinks. Was not clear on all the charges that they nickel and dime you with."
Pros: "Frontier's website doesn't work on mobile, so we weren't able to check in online, so they charged us more than the cost of our tickets just to carry on one bag each. On the way back, I tried using a PC at the hotel but their site didn't work with the browser so I downloaded their app. It also doesn't work. Gate agents were inexcusably rude to us. Not likely to fly with frontier again."
Cons: "Secret fees are a dishonest way to run a business. Show me the full cost of flying including taking luggage and charge me that one time. That, and they penalize you for not using the site to check in early ($20 more per bag each way), but the site isn't fully functional."
Pros: "Attendants were super kind and efficient."
Cons: "I didn't eat and there was no entertainment."
Cons: "This is the worst airline ever. I can't believe Frontier charges $45 per carry-on bag! ($40/checked bag.) That's insane. No matter how you play it, you'll end up paying exorbitant fees just to bring luggage with you. Also, you have to buy beverages that on any other airline would be complimentary—including water. The seats were flimsy, and I had the sense that the plane was shoddily put together."
Pros: "Having done a bit of research, I found out ahead of time that Frontier charges for carry-on bags. Note that the price for a carry-on increases dramatically if you neglect to declare the bag at the ticket counter and have to do it at the gate. I watched this happen to a couple passengers, who seemed less than pleased to find this out. Seems like a bad policy to me (if you're gonna charge to carry on a bag, make it a flat fee) but I managed to cram everything into a small backpack ("personal items" are free). The roundtrip flights between Austin and Denver both landed early."
Cons: "My experience this time was pleasant overall. In the future if I need to check a bag or have a carry-on larger than a medium backpack, the added cost could easily push Frontier's fare above that of other airlines."
Cons: "The frontier staff was unprofessional. I paid for my seat in front and due to a frontier error, they were trying to force me to sit in the emergency exit row which I cannot sit in due to personal issues to begin with. The staff had extremely inappropriate conversations including the comment "are the pilots trying to kill us?" They yelled at each other in the middle of the flight in front of all the passengers and threatened that we could not take off until someone switched their seat, a seat I PAID for to sit in. The entire experience was a nightmare and I will stay home before flying frontier ever again. Worst experience of my life."
Pros: "My round trip price was amazing."
Cons: "I had to pay for my bag whether I classified it as a carry on or that I was checking it in (I'm used to that being included in the flight). The staff wasn't very friendly either"
Pros: "See aforementioned."
Cons: "Wish that you cou;d use Apple Pay or at least a credit card to purchase snacks/drinks, etc."
Pros: "I was sitting two sections over from the departing gate and actually missed the flight. I accept the blame for getting confused on the boarding time vs departure time. The boarding pass was all in black and white with little to no difference in the emphasis between the two. Sadly they didn't announce the flight that day and or call for any late passengers by name. When we went to the airlines desk right by Frontier Airlines that day their assistant there said the same thing, and that usually the Microphone from Frontier is very loud and they can't miss it either. Also, the women I was with had traveled with Frontier the week before and took the very same bag with us that she'd used the week prior and not been charger forty dollars to carry on by that day we were charged forty bucks. Consistency lacked and generated some stress while getting our boarding passes ): Eric Newburger 512-919-0609"
Cons: "First Bag fee, unacceptable. Sat on Tarmac because they had no gate crew. Cramped seating. BAD BAD BAD 2 flights with them in last 30 days : All segments late (Not Weather related) Paid more than I do on American where they actually respect me"
Pros: "Very friendly crew made flight easy."
Cons: "It's a economy airline get what you pay for."
Pros: "Efficient and on time."
Cons: "No snacks or drinks, but we knew that beforehand."
Pros: "Got us to where we were going"
Cons: "nickel and dime ya"
Pros: "The price was cheap... But as the lesson goes, you get what you pay for. In my case, I had my bag lost and as a result I haven't been able to complete my work nor have I had the proper shoes to dress my self for work . It's a mess. And I don't even have an update on the status of my bag."
Cons: "In my case, I had my bag lost and as a result I haven't been able to complete my work nor have I had the proper shoes to dress my self for work . It's a mess. And I don't even have an update on the status of my bag."
Cons: "Lost my baggage and had to spend two days boarder line harassing them with phone calls about where it was. Their company had poor coordination especially at the Austin airport about baggage location and recovery. I will never use frontier again, I'll spend the extra $150 for more reputable and respectable airline."
Cons: "The price on Kayak was deceptive: it said nothing about bag fees for CARRY ON bags. I expect to be charged for bags that I check, not that I carry on myself. Being charged $30 each way to carry on a bag is absolutely ridiculous. By adding $60 to my ticket, I could have done better with another airline. At a bare minimum, this fact should be disclosed when purchasing a ticket so that the fares can be accurately compared to each other."
Pros: "The crew was great. Flight delay was minimal and the pilot made up for the minimal delay, so we still landed on time."
Cons: "The plane was cramped and old. There was dried gum on the seats, the tray was tiny, there were spill stains all over the floor and even on some of the walls. The luggage took forever to arrive at the carousel in Austin. I do not know if this was Frontier's or ABIA's fault."
Pros: "It's cheap."
Cons: "I feel like a piece of meat flying high in the sky, trying not to die."
Pros: ",Long-term boarding an early arrival"
Cons: "Uncomfortable seats that don't recline, no free drinks or snacks, you had to ask for water and small trays. You also have to pay for a reserved seat and a carry-on bag."
Pros: "I got to my destination on time"
Cons: "It cost me over $150 to get two small bags to my destination. Having such high fees that are inescapable feels like I've been lied to/stolen from."
Pros: "One crewmember was nice and gave me some water before the flight since I didn't have time to stop"
Cons: "-line at bag drop was insane. I have to imagine people missed flights trying to get through it -ever increasingly bag check and carry on prices are offensive -the system to order and get food and drinks seemed really inefficient. And our whole row was missed. -Not all flight attendants were very professional."
Pros: "Thought it was cheapand non stop."
Cons: "You get tricked to buy the cheap ticket, then it's another $150 on bags and seats. Don't be fooled. The seats are smaller to look like there's more leg room but there isn't. The seats also don't move."
Pros: "Absolutely nothing."
Cons: "Everything. Delayed flight, mechanical issues, deboarding, reboarding, bumpy flight, stuck in the damn plane because someone is using our gate. This has been absolutely the WORST flying experience of my life."
Pros: "Staff was polite. Boarding was quick."
Cons: "- Substantial fees for any luggage whatsover, including a carry on ($35+ per bag), which was NOT clear at purchase. - In flight snacks and drinks ONLY for purchase. - Heavy handed sales pitch for Frontier American Express Card several times during flight from crew. - Plane was an hour delayed (it happens) - With fees, was more expensive than other options."
Pros: "Quick and painless"
Cons: "Everything was exceptional"
Cons: "called airline after flight got cancelled and couldnt get through AT ALL. went to airport and frontier people there said they couldnt help us and to keep trying to call. when we finally talked to someone they were nice but it was a headache and felt very unsettling."
Cons: "After a three hour delay-should have fed us. A 25 dollar coupon to be used on frontier within 90 days is useless."
Pros: "Left on time and arrived early."
Cons: "I paid $55 and $60 for checking 1 suitcase and 1 carry-on in each direction. After a month stay my checked bag was 5.5 lbs overweight. I had to pay an ADDITIONAL $70 for that suitcase. It's airway robbery."
Pros: "Nothing!! They charge extra hidden fees for everything including your seat carry on are super expensive and all the costs are not revealed until after you purchase the ticket and you can't get your money back this is the worst airline I will never use them again"
Cons: "This airline is a huge money grabbing pit.the ticket doesn't include the seat cost even.they charge different amounts even in coach.they give whole new meaning milking the customer.if you seat in front or on the wing area you pay an extra whole behind the wing to the rear is the cheat seats!!!! What a joke!!!!"
Cons: "Mechanical problems caused 3+ hour delay. Missed being able to pick up my rental and didn't make for quite the same evening."
Cons: "Boarding not clear over overhead. 2 flights boarding at same time, both through spirit made things confusing for passengers. Speaker not loud and clear."
Pros: "Cheap n effective"
Cons: "Airport work"
Cons: "Couldn’t pay for luggage at time of booking with kayak so cost more then it should have."
Cons: "Website check in held up my process stating a spirit agent would need to help me further. Price was held for when I got to the airport. I was charged at the gate for a personal seat choice to get extended seating that was from my online check-in. I was told I would be assigned a seat at the gate. I was placed in an empty seat near the back, not the seat I paid for. Ticket agent was not helpful at all"
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "I got to sleep and I got the window seat."
Pros: "My trip was totally on schedule, the plane was new and clean, and the staff did a great job."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Pros: "Cheap but should of spent the extra money on a reliable air lines. Crew was nice That's about it."
Cons: "Seats didn't recline, seats felt like made of plastic hard as a rock. Can not keep scheduled flight. Plane delayed it felt like I was sitting on top of the person next to me."
Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."
Cons: "Flight was cancelled with no reason given, it took almost an hour to call and get my return trip cancelled because the website would not allow me to change my flight. Representative tried to reschedule me for a 12 hour trip when the original flight was 2.5 hours before finally cancelling my trip all together. Spirit ended up costing me $150 more than had I booked with another airline at the beginning because I was left having to purchase a ticket day of on a competitor."
Pros: "Flight was great and plane was clean."
Cons: "The baggage prices and the fact you can't even get water without paying. When you walk up to the ticket counter and the reps don't even acknowledge you-that's just rude. At least say something. Bad experience both flights with attitudes on the ground. Flight crew was totally different."
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "It was not bad but it could have been a lot better"
Pros: "I picked my seat beforehand and it was a big, comfy seat. Flight was on time and smooth. Nice crew members"
Cons: "I dislike that you can't even get water without paying for it. Offer a little something!"
Pros: "Good price. Staff and flight crew were courteous and efficient. This was my first time on this type of aircraft and what struck me was how wide the aisle was. It made moving around a lot easier. I found a row of open seats in the back, and the crew let me switch to that row and I was able to stretch out. That was nice."
Cons: "The seat comfort was ok for the first hour, after that I was cramping up and hurting a bit. A cross country flight would be a killer unless I switched to the good seats up front. I'm 65, so maybe that's part of the problem."
Pros: "The plane was clean and in good condition. The crew was professional. The flight was on time and ahead of schedule."
Cons: "This was my first flight with Spirit and I will avoid flying again with Spirit. Too many surprises with the extra expenses such as the seating charge, the baggage fees (especially the 40 pound limit on check in baggage which was new to me), the extra fees for not completing tasks online. It is just a nuisance to try to keep up with the next fee that will be sprung on the passenger. No more!"
Pros: "Smooth flight Cheap"
Cons: "Delayed an hour Spirit had to file for clearance to depart by hand"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Cons: "Flight from Phoenix was delayed. Takeoffs and landings were rough."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "My round trip ticket was $150. Great deal except for the added $100 for my check in luggage! Which would have $110 if I would have carried on a bag! Ridiculous! For that price I could have taken another person with me! Next time I should just wear all my clothes I would normally pack and check nothing in! LOL!"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"
Pros: "I will never fly with them again."
Cons: "Customer service was aweful. Women at the front would not allow my ticket to be printed however I was already checked into my flight. They are crooks trying to squeeze money out of their travelers. If this isn't taken care I will no longer purchase from kayak either. I have been a long standing customer of yours. It's the only app I use to purchase tickets. I am now missing work and was forced to pay 100$ to get a later flight. Very disappointed."
Cons: "I had to connect in Las Vegas from Denver on a delayed flight, the connection as well was delayed. My self and traveling partner grabbed a sandwich returned to departing gate and plane was boarded and taxing away. They left early to make up for delay but we were not warned nor did they attempt to intercom us. We were 100 yards away. We had to take a flight 24 hours later and cost me $400 in hotel and a day's work. Very disappointed"
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Pros: "Only thing that I liked about this flight was the price I paid but after the last minute purchase of my carry on, it came to what I'd pay on another airline with more accommodations, comfortable seats that recline & no charge"
Cons: "Seats were extremely uncomfortable & tight without any recline. Charged for just a glass of water which is ridiculous ."
Pros: "Flight was delayed. Could of been better"
Cons: "Delay of flight"
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "The delay was ridiculous, and customer care was not helpful up at all. Way to go taking take of customer by not offering anything."
Cons: "Baggage fees and my seat had virtually no padding in the back"
Pros: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accomodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Cons: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accommodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Cons: "The Flight was delayed for 7 hours but through out the process there was no clear information when we would be able to fly. So it was hard for us to make a decision on what to do. The airplane we were supposed to ride arrived 6 hours late at 12:00am and they told us first that if we dont board by 12:30am the flight will be canceled and rushed us to the changed gate. Then told us because of inspection that the flight will leave maybe in an hour. We ended up boarding at 1:30 and the flight attendant had no regard of our situation. She made loud and unnecessary PA annoucements such as "now we will dim the lights for your comfort so you can rest well" after the plane has been in the air for 40 minutes. Just overall a terrible experience. I understand now why the price is so cheap."
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Pros: "Crew and service were good. Bag feed"
Cons: "Bag fees were outrageous."
Cons: "Your seats suck, the price to carry on a bag is outrageous. This is my least favrioute airline, yeah you have cheap prices but after its all said and done it's cheaper to book through southwest"
Cons: "Everything worst airline."
Cons: "My flight was so delayed I missed my dinner, my ride had to leave so I had to pay for that, and I couldnt check into my airbnb. This long delay cost me so much money and really affected my trip and reason for going to LA."
Pros: "The crew was friendly, refreshingly casual, and very accommodating."
Pros: "Cheap fairs"
Cons: "Had to pay for water."
Pros: "cost of flight"
Cons: "additional fees on EVERYTHING from carry ons to food and drinks...and all of it pricey..."
Pros: "Everything was on time."
Cons: "Being nickle dimed for all services."