Easy boarding, plenty of overhead space, entertaining staff, good progress communication, and on-time arrival.
The plan was supposedly on time, but we boarded late and sat on the runway for quite awhile.
Cons: "Boarding pass had no terminal or gate info, so lost time figuring that out. Difficult getting bag space once onboard due to broken overheads. Pretzels…"
Pros: "Boarding from back to front. Kind staff."
Cons: "Social distancing enforced, especially when off boarding."
Pros: "There was little interaction due to Covid precautions, however the crew was friendly upon entrance and exit."
Cons: "There was a child in front of me that should have had a mask on but was not enforced well."
Pros: "Everything was great with sun country"
Cons: "Free snacks"
Pros: "The flight and landing were very smooth."
Pros: "Friendly attendants. Comfort for economics."
Cons: "Couldn’t check in online so I got an awful seat and had to pay more at check in and the agent wouldn’t even consider giving me the online rate when she said the website had been having problems."
Cons: "Paying for carry on, will choose another flight next time."
Cons: "your personal item size is silly. My daughter had to pay to check a small bag, smaller than a backpack that would also fit under the seat in front of her, because with the wheels it was one inch longer than the compartment that they check sizes in at the desk.. Also you can't check in online ahead of time unless you pay to choose a seat. ."
Pros: "Fare good but hated having to pay extra for seat"
Cons: "Food and entertainment were non-existent. They used to give away and then sell cheeseburgers that were fabulous, but no longer. T flight was 12:20-3:00 so should have had food option. Also they should board window seats first. I had to disrupt a couple with a baby."
Cons: "Nothing to complain about, it was a great experience."
Pros: "Lines were quick. No delays or cancellations. Everything was on time."
Pros: "I was forced to buy a ticket in order to get my rental car. I wasn’t sure when I was going to be returning to Minneapolis. So I guess I’m not upset with my overall experience with Suncountry I’m upset with the overall experience of the travel industry lately"
Pros: "I was blessed to have first class. My first time ever. I loved the seat and leg room. My electronic ticket and check in was easy and what a treat to have the pre check. So easy to get through security."
Pros: "Empty seat next to me, so very spacious. Friendly crew."
Cons: "Long delay to board!"
Pros: "Timely, early, enough space on the plane, friendly staff"
Cons: "A snack would have been nice to have."
Cons: "I had a small day pack and my briefcase and they charged me $25.00 extra day the day pack. Sun Country. I really would have complained but another person was trying to complain of the same problem, with no movement or to no avail."
Cons: "No snacks for free"
Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."
Pros: "Clean plane"
Cons: "Had to wait upon arrival on tarmac to get to gate"
Pros: "The flight was totally uneventful, which is what I like when I fly. As always, the seating was cramped."
Pros: "Good flight, pleasant staff."
Cons: "Late boarders that held all of us up. Flight attendants handle the situations."
Cons: "My flight was canceled for unknown reasons."
Pros: "Friendly staff, punctual"
Cons: "Healthier options could be included for the snacks. There was no entertainment on board."
Pros: "It was comfortable and pleasant enough."
Cons: "Suggestion: pay attention to special dietary needs. A huge percentage of our population needs to be fluted or even grain-free, sugar-limited, dairy free, nut free, etc. Look into clean-eating alternatives to the junk food."
Cons: "I had trouble getting seat assignments and boarding passes on the computer. then I ended up with exit row seats which was really odd."
Pros: "assigned behind first class so had a lot of leg room"
Cons: "not being able to check in before the flight because of not having a seat assignment"
Pros: "Just a great trip with Suncountry"
Cons: "Everyone everything!!!!!!10!!!!"
Pros: "Quick boarding, organized by section, starting from the back makes it faster to board."
Pros: "Sun Country Air cancelled my flight and did not have any other flight for me to take AT ALL. They refused to compensate me for the more than double I had to pay to get home after that."
Cons: "after speaking with customer service, they seemed incompetent and unable to resolve issues of any kind. I also spoke with management and filed a complaint and no one there is willing to take responsibility for their actions or for my inconvenience. I plan on fighting them until they do. NEVER FLY THIS AIRLINE"
Cons: "On my second leg of the trip, I set my alarm to get to the gate 20 minutes before boarding, and arrived in time because I heard people talking about the flight leaving early. The plane was still there however they would not let me board. I had to go and purchase another ticket on another flight due to this, costing me over $200.00. They said they were paging me, I never heard it, and then they admitted they were saying my name wrong. Not helpful at all. I need to know if I can get credit for that portion of the ticket that wasn't used, and I will be writing to them next. On my return flight, there was no big deal about waiting for people and I took pictures (with the time, well into 10 minutes before they were letting people board). I also video taped the area showing how loud it was...so impossible to hear, let alone they weren't pronouncing my name correctly. Any advise I would appreciate it. Another problem was I called to check on my reservations and they said it was a third party booking, and couldn't help me. I said, "you already charged my credit card, I have to be in the system". Finally after going back and forth I asked her to look up my credit card. Horrible Airline."
Pros: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Cons: "nothing at this time for this flight."
Pros: "Prompt service price"
Pros: "We use Sun Country whenever possible. Our experience has aleays been great."
Pros: "I flew 1st class first time and it was great."
Pros: "Easy to book, good seat and great service too."
Pros: "Quick boarding!"
Cons: "There was about an hour delay before take off after everyone was on the plane. We didn't get a reason for why the delay. We were told a plane was landing and then we were in line to take off, but then an hour passed. I understand that weather was ideal, but it would've been nice to know what was going on. When the pilot did speak, you couldn't hear him - wasn't loud enough. Also, the air was turned off so it got very hot and stuffy."
Pros: "The crew gate agents and ticketing were all amazing"
Cons: "Like every other airline no snacks you can buy them"
Pros: "I like the seat size. It's been along time since I flew you r airline"
Pros: "Everything went smooth, we'd flown another airline for the first part of our trip and there were a lot of delays so it was nice to get home with no hassles."
Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."
Pros: "Timely...both in boarding, take off and exiting after an on time landing."
Pros: "not crowded going to Denver, on time except for snow in Mpls which made plane hour late getting to Denver. Hardly your problem."
Cons: "Hour delay in Denver returning to Mpls Due to weather there. Plane was so so crowded. Best to remove overhead storage, let everybody pay$15 for carry on and checked baggage. Only under the seat fee carry on!!"
Pros: "Great flight"
Cons: "Two hour flight delay"
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Friendly-hard working crew. Flight was FAR better than my flight out to Denver."
Cons: "Free food is not available. Seating way too cramped. Flight out had way too many LONG delays. This one was better."
Pros: "Terrible. It was 2 hours late"
Pros: "Arrived early!"
Cons: "wish seat could tilt back"
Pros: "Convenient takeoff/landing times, on time departure."
Cons: "A flight crew that didn't care less about people sleeping on a red-eye flight and sat in the last row talking to each other loudly the entire flight."
Pros: "Still no entertainment options or internet on spirit. Ok if price and schedule performance holds strong. Considering no recline seats, seat is surprisingly comfortable for short trips."
Cons: "Baggage claim still slow considering you have to pay for."
Cons: "Not much leg room"
Pros: "Very comfortable seats, lots of room"
Cons: "Everything was perfect no complaints"
Pros: "Absolutely nothing about this experience was enjoyable."
Cons: "I was flabbergasted about all the different fees associated with my flights. What a rip off, not to mention the airline staff are some of the rudest people I have ever met. I will never fly Spirit again."
Pros: "flight attendant was nice, but..."
Cons: "The flight attendant said that i was sick and they escorted me off the plane after i ran to it from check in counter because they were boarding already. I ate literally in the car before i got to the air port, so check in told me to run to make it. the tsa knew i asked people if i can jump ahead in line and they said yes, they all knew i was in a hurry, the boarding door guy knew that i was out of breath and i told him i was out of shape, so dont mind me. I was one of the last people to sit down. So after 15 minutes of me cooling down, and after the flight attendant gave me water, napkins, and an ice pack, then i felt nauseous and i threw up in the bathroom. I felt much better because it was the food that i just ate right before i did all the running. I told them that this is what happened, and as you can see i am sweaty and was in a hurry to make it here. they said for my safety that i need to get off the plane to be examined. I literary purged the full stomach i had after running from one end of the air port to the other. It has been told to most people that you must let your food digest before doing physical activity. I am out of shape and that run over exerted my body. So they had me removed off the plane, after i desperately attempted to make the flight before they stopped boarding, which i did, and I got taken off. Rude."
Pros: "Low cost travel with no frills attached. Friendly crew. On-time boarding, before scheduled time arrival! Had heard a lot of bad things but my experience was not bad at all."
Cons: "Not even basic beverages & snacks provided for 5-6 hour flight."
Pros: "What did I like? That we landed, intact. Thank you Mr. Pilot, you were the only solid investment in this wretched saga."
Cons: "Where to begin. I suppose we wittingly pay (or rather don't pay) for the space, so I'll focus on the crew. The attendants were rude, not just to me, but to an older lady who didn't speak much English. It all started when The woman had gone to the restroom and was trying to get back to her seat. But the beverage service had already started, so the woman stepped up to the cart, about three steps behind, and politely waited for it to move up the plane, thus freeing her to get to her seat. Instead, the flight attendant yelled at her at the top of her lungs to "get back "! As if that wasn't enough, the attendant proceeded to push the cart backward into the woman so that she would step back, and did not relent until the woman was back at the end of the plane, standing at the bathroom. What a disgrace."
Cons: "Did not like quality of the plane too small seats and not too clean either"
Pros: "Crew were jovial and witty"
Cons: "Being charged for every ounce of baggage. Nightmare queues at bag drop and security"
Pros: "The crew during the flight was pleasant."
Cons: "They say why're the cheapest airline around, and that's true....in the worst ways. The flight itself isn't expensive, but they charge $30 per bag you carry on and more for checked bags. They don't offer free water on long flights, and they make you pay for any and all beverages. Nothing is included in your flight. Their new planes, while 'green' and fuel efficient are unbearably uncomfortable to fly in. The seats are hard molded plastic with about an inch of padding and aren't adjustable T all. Flying more than four hours was pure hell, seated upright. Also, be sure to pay for your bag at the ticket counter. They charge you twice as much at the gate if you don't remember. And it's printed on your boarding pass, so don't think they're letting you off easy. It's a trap to get you to pay more."
Pros: "There was nothing to like."
Cons: "They delayed our flight twice, then ultimately cancelled the flight. Problem is, we drove 9 hours from Salt Lake City to Denver in order to get these cheap flights. We were headed to visit family and had things scheduled for the next day, including tickets to a baseball game. They told us we had to wait 24 hours for their next flight out, and by this point we weren't sure that flight wouldn't be cancelled as well. They said it was due to "weather" and "air traffic congestion", yet literally every other airline still flew their planes out of Denver that night. It basically translates into: "Here at Spirit we're the lowest on the totem pole." and better yet their customer service was so horrible they could not care less about their customers. We then read thousands of negative reviews about this airline and their frequent cancellations, horrible customer service, etc. and wondered how in the world we allowed ourselves to book tickets with this world-class organization. So now we're stuck in Denver with nowhere to stay. We ended up feeling more comfortable booking tickets with a legitimate airliner for the following morning, and had to get a hotel for the night. Then since we arrived to our destination at a different time than planned our family was no longer able to pick us up and we had to spend $70 on a cab. In the long run it ended up costing us a few hundred more dollars to get to our destination so that we could still do the things we'd had planned. Oh also, they didn't even call us or anything about the cancellation. One of us just happened to check our email and we noticed the flight cancellation. So that's great. And the cherry on top was when we called to get a bloody refund they shorted us $20. So my $20 is now floating around in Spirit cyberspace along with my dignity and sanity. If I could give these guys less than one star I would."
Pros: "That the plane actually landed."
Cons: "2 hours late and 5 different gates. The funny part was kayaks notifications of gate changes were faster than Spirits Crew. When I asked if the new information was correct she gave me attitude. Then 10 minutes later reported the new gate that Kayak had already determined. That was just boarding. Paid for the more comfortable/spacious seating which was nice but useless when coupled with seats that do not recline whatsoever. Painful and slightly torturous. Don't fly them you'll save money by choosing someone else. $ to pick seat $ to bring a carry on...those who didn't know that paid somethingnlike $65 at the gate. The worst. Never again."
Pros: "Nothing. If this airline lasts a year I will be surprised."
Cons: "Pricing is deceptive as any assigned seat costs extra. Boarding is a mess. I think they sell group 2 boarding as an extra but let group 2and 3 board together. Aisle, window and middle seats board together so people are constantly clogging aisles during boarding to let people into middle and window seats. As a result the policies that reduce carry-ons don't speed up boarding. They do clog up the departure lounge as people who haven't paid for a carry-on are pulled aside for a charge that makes their total flight cost the same as a carrier with the usual, albeit slim, amenities of most domestic airlines.This flight was hours late as was the other leg of this trip. Seats do not recline, at all. Some seat backs are just a layer of fabric, so if someone puts a knee or foot forward you get a real jab."
Cons: "I accidentally booked an 9pm flight when I meant to select 9am flight at 8am after missing my jetblue flight. I needed to get to Baltimore for work. I went through security and while I was about to board the plane they turned me away due to my ticket being incorrect. The woman checking the boarding passes rudely said "there's no room on this plane so we can't switch this ticket to 9am." I went to Spirit customer service minutes after I was turned away and they told me there was in fact room on that plane. So because of an honest mistake, they 1) wouldn't refund my ticket and 2) were rude and unhelpful and refused to let me on a plane that had plenty of space but they didn't want to inconvenience themselves for 5 minutes to change my boarding pass even after I had gone through security. I will never book Spirit again, even if I'm desperate."
Pros: "Everything went smoothly"
Cons: "A lady helping to help us print boarding passes wasn't very professional. She just said, "you have to print your boarding passes before you go check in your bags." Her tone was commanding and rude. Could use improvement and some fine tuning. I know she didn't mean to be rude. Just needs more training. I got the notice of the gate change when I got home to Baltimore. And things are just too expensive. Even though I checked my bags and paid online, I still paid $40. Too expensive. And you pay for every little thing. I would fly Spirit again, but likely not my first choice."
Pros: "Despite the impending blizzard later that day, the flight arrived on time and was smooth enough I could catch a quick nap. Definitely helped with my anxiety with flying. We chose the seats with extra legroom and they were pleasant. Boarding on and off the plane was relatively quick because the plane wasn't huge. Would definitely fly Spirit again. The price was definitely a plus too."
Cons: "Overall the additional cost of carry-ons or checked baggage was annoying but it was hard to complain since our tickets were so cheap."
Cons: "During a difficult weather situation, Spirit was absolutely useless and left us stranded for a week. With storms on the East Coast, Spirit cancelled flights two days in a row (as did all other airlines). However, with Spirit, the website was useless for rebooking ourselves, and there were so few representatives at the airport and to reach a rep on the phone that we waited several hours just to be able to rebook at the airport. In the end, Spirit could not get us on another flight out for 7 more days. Causing extreme additional expense to me and my travel partner. I will never risk flying Spirit again."
Pros: "Love the prices and the cleanliness of the airplane. Every staff I have interacted with have been friendly, polite, and look as though they enjoy their job and coworkers. The Spirit terminal at the Baltimore airport is phenomenal. It is spacious, clean, bright and modern. I will definitely be flying Spirit again!"
Cons: "This is the second time that I have flown from Logan airport on Spirit. Both times I have been very disappointed and disgusted by the terminal. The terminal is crowded and unclean. There were crumbs, wrappers and bottles on the floor. The trash can near the gate was overflowing with boxes and napkins. I was in the terminal for over two hours and not once was the bathroom or terminal serviced by facilities or maintenance staff. The bathroom is dark and crowded as well. Because the stalls and space is so small it's hard to manage your bags while using the bathroom. I would highly encourage an extra shift for cleaning crew and perhaps a different layout for chairs to make it feel less crowded and to bring a modern feel and look to the terminal."
Pros: "Friendly employees"
Cons: "Spirit canceled our flight and their only solution was refund or wait 3 days until they could get us home. Had to spend thousands to rebook to get us home the next day on another again. Never again."
Pros: "not much"
Cons: "i didnt realize this was a low budget airline when we booked. The seats were so uncomfortable it was like sitting on plywood. I dont mind paying for snacks or even sodas, but water? Come on, WATER? that is absurd that i can't get some water on a flight."
Pros: "I left the plane and vowed never to travel with them again. I travel a lot and they are the worst in terms of addons, trying to penalize by price, (not cheap) unless you have no reason to take luggage (like a meeting where you need a change of clothes There "basic" is cheap if you need nothing else, but when you start checking luggage at $50 a suitcase a round trip of $100 any bargain is soon gone. And some of the staff (the stewardess outbound from Baltimore is Ok. But they changed planes and the bigger seat I paid for was not available. Getting a refund required checking several times. Most said they couldn't do it. The final person in Baltimore, was "lounging: against the counter". Grabbed by ticket ungraciously. Was clearly irritated that I had a refund provlem that she "had" to deal with. No smile, NO NO For the uninitiated flyer they may work. If you don't know what else is available at what price and if you read there advertising and treat riding with the like voting for trump (believing all untruths) OK. Just not for me who is an experienced flyer. I had heard Spirit was bad from others who said they would never ride with them again. But I gave them one chance--they blew it. Anne"
Pros: "My trip once in Las Vegas was great, however my experience flying with Spirit was the worst for my girlfriend and I. We tried to pay our luggage fees from home but weren't able to do so from our mobile phones, they charged us each $55 for one piece of luggage & they only allow you 40 pounds. Then once at the gate & before boarding the plane they told me I had to pay $65 for my small carry on, it fitted perfectly in their sample measurement they have there & still the woman from Spirit told me if you want to get on the plane you need to pay $65 now or you'll lose the flight. Same for coming back. They didn't even allowed us to sit together. So initially the flight was apparently cheap but with all the expensive luggage fees came up to $500 RT from BWI to Vegas. Worst experience ever! I've flown all over & with many airlines & this has been the worst experience ever, I'm never flying with them again & same for my girlfriend."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "i have flown spirit multiple times out of phoenix in all kinds of weather and not once has it ever taken off on time! once the airline attendant even yelled at the passengers upon arrival at the gate like we were all children. I decided to check the status today instead of waiting in the airport for four hours and yes--- again it was delayed one hour and then two hours. so I planed accordingly and planned to be at the airport 1.5 hours ahead of the revised flight time. then they changed the flight time again and now I've missed my flight. this airline is absolutely the worst and I have flown domestically and internationally for over 35 years. I'm done with you spirit!"
Pros: "After getting through the gate, the boarding was simple."
Cons: "No mobile ticketing at O'hare. Security noted that Spirit requires you go through their ticket kiosks/desk, despite sending a mobile QR code to go through it when going through mobile check-in (itself a serious pain due to a terrible website). Further, they don't advertise that the cost of the seat and carry-on negates any savings on the ticket price itself. I couldn't even get a simple cup of water from flight attendants ("bottled water only, $3 per"). I will never willingly purchase a flight from Spirit again."
Cons: "Our flight out of San Jose was delayed so we missed our connection from FLL to BWI."
Cons: "I expect when I am quoted a flight price that the price includes a seat. When I went to check in for my Spirit flight I discover that any seat has an additional charge. I call that false advertising. Worse of all is the Spirit check in process. I paid for my luggage and seat ( see above) in advance and printed out my boarding pass before I went to the airport. The check in procedure was a horror. Each of the two flights I still had to wait 40+ minutes to hand in my luggage. No check in machines. Just understaffed check in counters. Compare that Spirit check in experience with my last Southwest flight where I used a machine to print out my boarding pass and which also printed out my luggage tags and I just handed my luggage to an attendant.. Total Southwest check in time 5 minutes. Every one on line with me at Spirit was basically saying first time on Spirit and the last. Really the savings with Spirit in not that great when you add in the seat cost and the very high baggage charges. Not worth hassle for the small savings and resent the false price advertising"
Pros: "I arrived."
Cons: "Every time I fly Spirit Airlines, I swear I'll never do it again. Then I see the low fares and I say "okay, just one more time." This experience was another leg in that cycle. A low fare, a "one more time," and a fierce "oh hell no--never again." When I arrived at the airport, the ticket counter looked like a flea market. It was absolutely mobbed. My flight was departing in about an hour, and one woman in line had already been waiting for 2.5 hours. Since Spirit Airlines does not participate in the mobile boarding pass process (FOR SOME INANE GODFORSAKEN BULLSHIT REASON), I still had to check in and get my boarding pass. And since two other Spirit flights had recently been cancelled, the ticket counter line was a trainwreck. An utter mass of dispirited humanity, waiting, ironically enough, at a counter called "Spirit." I managed to maneuver my way through, and with several strokes of luck and a possible intervention from God, I left the sad zoo of passengers behind me and made it through security, to the gate, and into the boarding line, with my idiotic paper boarding pass. As you might imagine, I was somewhat rushed and a touch flustered, though grateful to be en route to my destination. I was thirsty though, a combination of the morning's odyssey, the recycled cabin air, and this human need to hydrate that we share with literally every living thing on the planet. So I waited patiently for the pilot to extinguish the "seatbelt" sign, walked up to the flight attendants and politely asked for a glass of water. "That will be $3.00," she said. I paused for a moment. Surely there must be a mistake. I wanted water. Not coffee or tea or lemonade or a cocktail. Just a glass of water. This is how I came to realize that access to something that is a biological necessity for survival--that I would be granted gratis almost anywhere else--costs, on Spirit Airlines. Only those with access to a functioning credit card will be served water. Now I understand that keeping costs down is the only way this poor excuse for an airline stays in business. Every one of its passengers is there as a personal compromise, dodging hidden fees for "legroom" and seat selection and peanuts at every turn to get to their location without selling their souls to the corporate demons who've re-vamped the age-old "bait and switch" and call it a bargain. But if Spirit persists in being a seething mess of a nightmare of a preposterous front of a business, and if their customers continue to play along and manage to navigate the utter catastrophe of a process it can become to reach a destination via Spirit Airlines, one might believe that once they sit down in their unassigned (unless you're willing to pay an additional $14 each way) se"
Pros: "Loved the flight attendants. Very helpful and grateful they were willing to help me relocate to another seat forward of the rear."
Cons: "When I went online to purchase a seat the only one showing available was 28E at the far back of the plane. When I entered the random choice the assignment was 26C.... why was this one not shown??? And why couldn't I purchase a seat forward of the rear??? This flight was half empty. Thankfully the attendant moved me up to Row 11 which was totally empty. I do NOT like sitting in the back of the plane and that is why I try to purchase a seat over or forward of the wing. NOT a happy camper over this."
Pros: "Clean and friendly staff"
Pros: "ONCE i got on the flight. The actual crew members were lovely. Very personable. The plane was clean. Comfortable. Theer was no entertainment. No tv working anyway. But i was fine. IT WAS EVERYTHING THAT HAPPENED BEFORE MY FLIGHT THAT WAS HORRIBLE>"
Cons: "Not only would i NEVER reccomend Spirit. I will be writing about how highly UN satisfied i wa with Spirit and i will HIGHLY discourage anyone of my readers and listeners on air to ever use Spirit. My first encounter was in Baltimore when the woman behind the counter argued with me until i missed my flight. Then when i explained i lost my credit card and HAD to get on the very next flight ( that she made me miss being rude and disrepectful ) i called my husband so he coudl give her our credit card toi book the next flight. She purposefully sat the phone down and waited on others. Then she let him give her all of his information and said Oh Well you have to call reservations. By the time he got through i missed that fligth too. I did not use Spirit that day ! Coming back theer was again a woman working for Spirit at the airport who again was rude and ignorant. She argued with me that i could not take my purse and my carry on bag on to the plane. I have been traveling business for over twenty five years. YES I CAN. AND I DID. Howevr not before she laid her hands on me. When i tried to walk away from her combative behavior. She grabbed my arm. NEVER will i ever say a nice word about Spirit. NEVER will i not try to telkl as many people as possible about the horrible people you have representing your company. They are the First Voice. The First face They are the ones you have chosen to be the FACE OF SPIRIT. You They are highly UN qualified. Most certainly NOT personale, polite , or professional. SMH. Absolutely DISGUSTING."
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Pros: "Good flight"
Cons: "$55 each way froundtrip or a bag negates the bargain of the ticket"
Pros: "The cost of the trip was very low - with all the frills removed, air travel can be relatively cheap. Plan ahead - you will not be able to use TSA Pre-Check, you will have to pay extra to carry on a bag (so buy your bag online at the airline's website before you go to the airport - this is the cheapest way to do it as they charge you more to purchase the carry-on at the check-in counter and even more if you wait until the boarding gate), and you will have to pay for all beverages including water and provide your own in-flight entertainment. If you plan ahead and know what you're getting into, flying Spirit can be a pleasant experience. The flight staff is friendly and polite."
Cons: "The seats are very close together - don't expect to have any leg room - and they do not recline. Bring a neck pillow if you have any intention of sleeping."
Pros: "Fast boarding and unboarding."
Cons: "Charging $55 fee for a carry-on is way too much!! If you pay for your carry-ons online it is $10 dollars less.I tried to do that, but, unfortunately every time I tried to complete the transaction the page keep redirecting me to buy more "extra services". I chose check out without any extras but nothing!! The webpage was no responsive!! I tried to pay for my carry-on from my cell, laptop and tablet. But same result, that page became frozen without allowing me to pay the fee. I don't know if this was an unfortunately condidence, or is done on purpose to charge the extra $10!!"
Pros: "The person who helped us with our refund was very helpful."
Cons: "We arrived to the airport to check our bags and were informed that our flight had been delayed an hour for maintenance. No huge issue with us we decided to eat breakfast and then hang out for a bit before the flight boarded. We arrived at the gate to find out the plane was delayed another 8 hours. I understand issues happen all the time that are out of our hands. The gentleman at the gate was extremely helpful and accommodating, but he still gave it a 50/50 shot of the plane being cancelled or not. We opted to receive a refund and drive to Baltimore. I completely understand that this was a safety issue with the plane. I'm not upset that the flight was delayed. But having to wait 9 hours for a plane that may or may not be able to make it or be cancelled was tough."
Cons: "We had to wait on the tarmac for 30 minutes because the pilot needed to "fax" a document to get authorization to fly, then when we landed we had a delay getting out of the plane because the jet bridge had a mechanical issue and was unable to attach to the plane. I have never flew on an airline that had as many issues or that nickel and dimed its customers more."
Pros: "Flight was on time. Flight was comfortable. Crew was kind."
Cons: "Hidden fees were angering. It is marketed as unbundling, but this isn't advertised until its to late. i was shocked when I checked in online and was required to select a seat and tonpay an additional fee for it. Because other, less expensive seats were taken,I had to pay $50 for a seat on a flight that I already paid for. There was a fee for my bag, regardless if I check or carry on. Everyone has at least one bag! Unless I'm flying to be there for a couple of hours, I need a bag how dare you charge me for a seat and one carry on size bag. These things are standard. Food was very limited and very overpriced for the minuscule items. I had to pay $2.00 for about 10oz of coffee. In the end, Also, none of the seats on the flight recline so forget being comfortable and resting on the flight b In the end I paid more for this flight that I did when I made the same trip in Jet Blue. This "unbundling" is a marketing tactic designed to sooo customers into spending money on additional (some required) fees. I will never fly spirit again."
Pros: "The price of the flight. Flight Crew members were pleasant."
Cons: "I tend to make the best of all situations but this time it was very difficult. Honestly, I would rather pay the "hidden fees" for a more comfortable flight with the ability to recline my seat, travel with a carry on bag and have in flight refreshments without having to pay extra. Sitting in an upright position for 5 hours straight with no leg room is torture. The thought of dodging hidden fees is great but not at the expense of comfortability and incurring additional baggage and in flight fees. Unfortunately, I would not fly with this airline again unless the flight is 2 hours or less and it was the only option available. Bottled water should be free for travelers even if it's only the 8oz bottles. The snack/drink menu options are limited and the prices are ridiculous. Thank you for the services, however this will not be an option in the future."
Pros: "Cheap--but time is not worth that savings"
Cons: "Flight was hours and hours late, with multiple flights cancelled before all piled into this one. Worse, poor communication alerted us flight was late, then after we delayed leaving for airport accordingly a new message said flight was on time after all. On arrival at airport, flight was indeed late--but more than two hours later than originally stated. Poor relatives had to pick up my son at arrival airport at 1:00 in the morning. We will never, ever, fly your airline again, and will tell everyone how unhappy we were with trying to save a little money with you."
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Cons: "This was the worst flight experience I have ever had. Spirit switched their flight to a smaller airplane at the last minute and left about a dozen passengers without a seat, left stranded on a flight they PAID FOR, checked in online for, and ARRIVED AT THE AIRPORT over 2 hours in advance for. They refused to communicate with us as we waited. They were completely understaffed and left a single employee to handle this. His ineptitude delayed the entire flight and stranded passengers remained stranded. Horrible, incompetent, disorganized, and completely Spirit's fault."
Pros: "Spirit is known as an ultra low cost carrier. I did not know this when I purchased the tickets, so the fares we paid were a little less than that of competitors. The pros end there."
Cons: "For the amount of harassment one goes through to fly with Spirit, the slightly lower fares are not worth it. Frankly, it seems like a ploy to hook people and subsequently squeeze three nickels out of every dime for anything else on the flight. The boarding process was delayed by over an hour. The attendant speaking from the gate was rude, hostile, and obnoxious. Those boarding were practically interrogated to make sure the water bottle they were holding might not be an extra personal item. (You have to pay $55 for a carry-on but are allowed one personal item on Spirit. If you are caught carrying extra onto the plane without paying, it's a $100 fine. One which they are on the prowl for!) Once on the flight, there is no entertainment. There is no complimentary anything. You can buy food or drink with credit cards only. The seats do not even have a tilt function to them, so you can only sit upright. My personal favorite part of the flight was watching the fight that ensued between female passengers deboarding and the attendants that did nothing about it. Something about the ultra low cost carrier makes people crazed to get off the plane. At the end of a flight, everyone wants off a plane, but I have never seen such disorganized chaos and blatantly rude disregard for the deboarding process as on this flight. Next time I travel, I'll spend the extra $100 to fly with another airline. Lesson learned."
Pros: "Not one single thing!"
Cons: "Having to fly on Spirit, your crooked, deceitful, poor customer service ways. You are the bottom of the bottom! I can't believe that our government allows you to stay in business. Your planes are dirty, reeks of puke, and unsafe. It's only a matter of time before people start having health problems because of your dirty nasty planes and before the planes start falling out of the sky because of the old, poor maintained planes. Do us a favor and merge with another company who knows how to run an airline business like Southwest, American, Delta. Better yet, just SHUT DOWN!!!!!!!!!!"
Pros: "The flight was very cost effective."
Cons: "There was a presentation made to all passengers midflight trying to get everyone to sign up for a credit card in return for a "free" flight on the airline, presented as a gift. As a captive audience member, I found this very unprofessional, especially since the airline first proclaimed that all passengers could have a free flight then appended their statement with "as long as you sign up for a Spirit credit line." I also don't like the $10 charge for a printed boarding pass at the airport from Spirit; I understand the concept of modularizing costs, but there is no way the act of printing a pass for a passenger costs the airline remotely close to $10. It is a clear attempt to capitalize on a customer's forgetfullness."
Cons: "The trickery of low pricing is quickly realized with your inflated baggage and seating. No frills?? Water and a bag of peanuts wouldn't kill you. And the worst ever is your significantly inefficient ticketing process! A domestic flight shouldn't require a 2 hour airport arrival and even with that, leave 47 passengers at the gate... All that waited patiently thru limited attended ticketing and baggage drop lines followed by security all in an effort to maintain on time departure stats. Other airlines would at least provide a food voucher. I arrived at the airport in Ft. Lauderdale at 5:30 AM and didn't return to BWI until 12:30AM the next day. That's unconscionable and in this day and age -- flat out horrible business!"
Cons: "The flight was delayed then cancelled. We were given the choice of refund that will arrive a week later or to take a flight a 9 pm tomorrow. The reason for the cancellation was said to me a crew "time-out" that was caused by the rain. There was no other compensation for the cancellation nor did they get ahold of everyone to let them know it was cancelled. After dealing with the gate I found the customer service desk and waited for 2 hours just to talk to someone and was told nothing they could do."
Pros: "It was on time. The staff was excellent Captain...excellent flight and landing even with turbulence"
Cons: "Seats do not recline. Tray table too small too use as work surface. If you bring anything but a book bag the cost is so steep that the it may be just as cost beneficial to fly other airlines. the beverage service for a cup of coffee is $2. The baggage claim was an hour wait and I spoke to someone who traveled to Vegas on spirit. They waited over 1 hour in Vegas and an hour when they returned home. So this must be the normal wait time. THE WEBSITE IS HORRIBLE and 800 client care w was not helpful."