in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.
I had an expired ticket for a free drink from the team. it expired during the pandemic. I purchased a drink when i think it would have been really sweet for them to honor it. Between trying to be safe and travel when i felt comfortable, I missed the deadline. It would be different it we hadn't been locked down all year. Just felt like if there was a time to be nice that was it and the stewardess mussed it. All good.
Cons: "Delta.... they’rrrrrr Grrrreaaate!"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Crew was friendly and efficient."
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Pros: "Flight was delayed for more than 3 hours."
Cons: "Could have left on or close to schedule."
Pros: "The service, on time, employees very nice."
Pros: "Comfort + was nice."
Cons: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Cons: "Choice of healthier snack"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "Had to wait for the crew from another flight before boarding p"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Staff pretty friendly. Plane clean. Ran on time. Good communication. Even though shorter flight, had movie entertainment option. Before flight we had a flat tire so missed our flight. Agent extremely helpful getting us on another flight."
Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Pros: "Upgraded to first class"
Cons: "No entertainment system, no power outlet...for first class this is disgraceful"
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
The seats are small and hard. There are zero frills whatsoever. Everything you can think of costs extra. Beyond that we were surprised at how uneventful and easy the flight was. We only spent 3 hours on the plane (Boston to Florida), if it were more than that I might look elsewhere for a bit more comfort...
Flight itself was ok - just a low fare airline that charges for everything from printing a boarding pass to selecting seats on the plane. At the end of the day, I don't think we saved much over Southwest and there was a lot more stress worrying about the weight of the bags - we were over anyway at a cost of $50 (3 pounds over).
Tried to check in on line and I could not do it. Because I had minor kids with me. We were separated in our seats. I had to pay airport prices for my bag going back to Rockford I was not a very happy camper.
Cons: "Seemed understaffed at the airport, never anyone around to answer questions about why our plane wasn't even there until 20 minutes after we were supposed to have boarded. They finally showed up, but didn't mention that we'd be delayed (which I eventually found out thanks to a KAYAK alert). Kept telling us the flight would be 62 minutes, but it ended up taking forever. Probably not Allegiant's fault, but they acted like they wanted to hide the fact, rather than own up to it and apologize for the inconvenience as if they valued all of us as passengers."
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Cons: "They could have not been 8hrs late"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "The crew was amazing"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "Timing and ease of travel"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Quick and very smooth flight, amazing flight attendants."
Cons: "Wish at least one drink/soda was free. Boarding line was so slow."
Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"
Pros: "Nothing. We were scheduled to fly back to Vegas at 7:07 then delayed to 8:30 then 10 pm then 11:25 pm now 1:15 am. This is unbelievable, unacceptable and ridiculous! And I have to work the next day. This is unacceptable! I just received another update that now we're leaving at 1:45 am . Please do not, again do not use Allegheny EVER again!!"
Cons: "So many delays. This airline is unreliable, unprofessional! Ridiculous! Please read my comments above. Do not use Allegiant!"
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Pros: "I am handicapped and was given the best possible service"
Pros: "direct flight to where i wanted to go was great initial fare was very low, add-ons added up though."
Cons: "flight out was handled by Miami Air, lost the money i spent on a seat. everything costs extra, including printing a boarding pass. the app wouldn't let me check in so i had to go to the desk. i had to show the person that the app told me to go the desk then she printed the pass for free."
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "Flight was on time with a very pleasant staff"
Pros: "Time of travel"
Cons: "No leg room"
Pros: "I had a great experience with Allegiant. The airline had a great rate, professional staff, and great service. I'd recommend Allegiant to all my friends."
Pros: "everything was great everything went smoothly because some of the stuff I had to change at the last minute because I had to get home earlier than I originally planned but everything turned out wonderfully and everything okay even though there was a little delay because of the weather"
Pros: "Aipos to be here at Six got at 9"
Pros: "I like their phone app, as it was the only thing that consistently communicated with me what was happening with my flights."
Cons: "I'm average-sized and these planes are tighter than most other commuter planes I've flown. My destination flight was an hour late. It happens. But my return flight ended up being three hours late and an hour of that was spent in the plane as they waited for someone to fix a non-essential cabin video monitor. There was almost no communication either in the airport boarding area or on the plane to tell us about the ongoing delays, changing gates, new estimated departure and arrival times. When we finally took-off, the captain never even apologized or announced what the new flying and arrival time would be, so we were again left in the dark. The crew were ok. I could tell they were in the dark about much of what was going on, too, and were frustrated but resigned to working with Allegiant's way of operating. But they weren't able to muster anywhere near the level of friendliness, helpfulness, or enthusiasm that would have made a passenger's experience better under these circumstances. Instead, they left us to suffer just like they were, and that's the feeling we got. Also note that apparently there's no time to clean anything between flights these days. There was trash and crumbs and all sorts of nasty stuff left behind from previous flights. Things a bit out of the airline's control, but contributing to one of the worst flights I've taken were multiple crying babies and children almost non-stop, extreme body odors and emissions throughout (need better ventilation!), and this new trend of people thinking that the first to get up from their seats and with luggage in hand after landing, the first out the door (instead of filing out by seat order). This leaves others stranded and waiting for the entire plane to deboard, And finally, unrelated to the actual flight, but also contributing to my experience is Allegiant's nickel and diming approach to flying. They charge literally for everything (and not just a little), from your carry-on bag, to choosing a seat number, to using a credit card online. What starts as a very favorable cost to fly versus many other airlines, becomes unreasonable when adding in all the extra charges. This goes for in-flight food or beverages, too. Expect to pay for everything, down to a cup of water. I took Allegiant because it was the only 2-hour direct flight available and seemed to be a more reasonable price than other options. The time-savings never happened and the cost-savings wasn't worth it."
Pros: "Paid extra for a seat in first row. Got to airport and they changed it"
Cons: "They switched my seat at the desk. Got no explanation or reason"
Pros: "The movies"
Cons: "Why are stews so rude."
Cons: "Wifi would be nice on the smaller flights"
Pros: "The reps at customer service were very nice and helpful. Kudos to them"
Cons: "I missed my flight to Grand Junction the night before because my plane from Dulles was delayed. So, consequently I had to spend the night in Denver. I was not pleased with that at all."
Pros: "Crew was amazing. Movies were cool. Easy flight for a first time flyer."
Cons: "Nothing. It was great."
Cons: "Flight was delayed"
Cons: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Pros: "Crew was very friendly and professional."
Cons: "Pillow for back support would be nice. More Japanese food choices would be nice also."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Wifi wasn't working. People were loud and rambunctious."
Cons: "The boarding process with United is always a mess. Lines way longer than necessary and spilling into the main walk area of the airport."
Pros: "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Pros: "Nice seats, very helpful staff at ticketing and nice crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location."
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "Nothing unusual"
Cons: "Nothing unusual"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Cons: "Delayed flight due to "low air in tire" made me miss my connection to Iceland and ruined my very expensive vacation."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Cons: "I had flown from Honolulu to Denver arriving at 6:30 am this morning having paid $25 for a checked bag. So had to get luggage and turn right around to check-in for Denver to Cedar Rapids and pay another $25 with the same airline because I wasn't able to check all the way through! So I feel I was charged double"
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "Being stuck in plane on tarmac was horrifying. Knowing I was going to miss my connection and that I couldn't do anything was awful. May never use United Airlines again."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "The flight"
Cons: "The time"
Pros: "The Captain kept us apprised of the delays in our flight."
Cons: "How the Denver airport has their gates set up for 77/78/79 and others, having to walk down stairs? then down a long hallway to go out on the tarmac to board the plane, then when having to deplane, repeat what we had just done in reverse, some customers were traveling with small children/babies, no offer to help these people were made, except to tell them they could use the elevator. Thought it was ridiculous that we had to go all the way to original gate when we were told we would be loading again on the gate next to the one we just came in from."
Pros: "Staff very nice, plane left late but made up time."
Cons: "Seat was not comfortable and did not recline enough to provide for a nap."
Pros: "I like everything United does for the most part. It is a clean., well-run business, with friendly people."
Cons: "I am 6 foot 6 and I am a teacher who cannot always afford business class. The economy seats cause people to literally laugh when they see me try to sit in one. The person in front of my cannot lean back unless I spread eagle and take the space of the person next to me. Generally, I request an open exit row seat, which they now charge 100 dollars for. I don't think I should get free everything because I am tall, but it's not like I am fat, I have no choice in the matter and flying tends to be tortuous."
Pros: "Flight was wonderful!"
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."
Pros: "When I was flying red eye they made it really easy to sleep. Lots of room excellent."
Cons: "I was too drunk and my ears felt like they were bleeding but the staff was really nice"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "The crew members at the gate were friendly and courteous. The plane was clean and pretty new looking. The onboard crew were fine, for all the dealings I had with them. Our bags, which were gate checked, arrived with us and intact."
Cons: "The seats are narrow, and I'm not a wide person. They are crowded in every direction. The airline(s) crowds more people into limited space, then charges people to check baggage, yet they seem surprised and ill-equipped to deal with the lack of space for carryon bags, begging people to gate check before boarding, then scolding the last people who board for bringing their bags to their seats, expecting to find a place in the overhead bins for them. They charge for snacks other than 2 oz. of pretzels. If this is considered part of the hospitality industry, the company gets a failing grade. The individual staff do the best they can."
Pros: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Cons: "Long boarding and delayed flight, lots of walking"
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "Staff was friendly"
Cons: "A little hot on the flight."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "The plane itself was beautiful and seating very roomy."
Cons: "Mechanicall problem was nothing more than routine maintenance according to the pilot. After sitting on the plane 2 hrs with continued further delays I opted off and took a different flight which arrived 3 hrs later than originally booked. Very very annoying. At least I didn't miss my connection like many many passengers on board."
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "As above"
Cons: "As above"
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."
Pros: "Wish I could think of something to write here."
Cons: "The on-line purchasing process did not function correctly. Was forced to call customer service and the rep I spoke with kept confusing departing and returning flights. The plane was late. My special zone 2 only boarding time was skipped and lumped with zone 3. The plane then had to wait for additional maintenance. The plane appeared to be... ancient. "Unlimited" coffee... was limited to two cups. A kid stuck a sex toy to the interior ceiling of the aircraft and despite a 10" purple silicon dildo hanging down, no staff member said a word."
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Pros: "Nothing to like."
Cons: "Me & my wife arrived 3 hours early for our flight. During that time waiting to check our baggage, there were 3 arguments between employees and customers at 3 different times. After checking in and waiting at the terminal for our flight which supposed to leave at 12:55AM was delayed to 3AM. The flight ended up to being cancelled after everyone got in the plane. About 5-15 minutes all passengers was told to exit the plane. There were only one frontier employee who was working at the at the gate after we all exited. This specific employee said the manager had told all other frontier employees to go home. Me and my wife were really upset about this situation. It took a very long time for the employee to deal with all passengers refunds to changing flights. This had affected our flights to MkE because my wife mother was in her death bed to passing away today. The way things were handled during the flight on this day was a horrible experience. We then bought our flights from southwest after all this hectic morning."
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Cons: "The tickets look like a deal until they charge for every other thing. The information regarding what bag can be carried on without a fee is very confusing. We paid and then saw people rolling cases and putting them in the overhead bin. The seat prices are ridiculous so you don't want to pay for a seat they will assign you for free, I was then told I had to go to the gate to get a seat assignment even though I had already purchased a ticket. I waited for almost an hour before someone showed up. I was told the only seats left were the exit rows. Luckily I am healthy. If I have paid for a ticket Frontier should guarantee me a seat. We had to wait in line even though we had already paid for our bags and some of us went on line and checked in and had boarding passes. Where is the short cut then?? It was so convoluted we will never fly Frontier again. Too much work, let me pay for the ticket and let me have a bag and give me a seat for crying out loud. The flight crew was great. Very nice."
Cons: "After being delayed on the first leg of my trip, we arrived in Denver being told to go to a particular gate. Once there we were told it was moved to another gate. This happened a total of 4 times! Again the flight was delayed. The pilot/co pilot made a negative comment on the PA about the airline after apologizing for the confusion. I was not given the opportunity to choose my seat. When I checked in, I asked to change from the middle seat I was assigned to, to a aisle seat to accommodate my long legs and severe knee arthritis. The attendant at the desk looked at my boarding pass and exclaimed "well, your flying ECONOMY so I guess you'll just have to deal with it". Drinks that are complimentary on Alaska (soft drinks, juice , water etc.) were charged for. The attendants completely skipped my row and we were not offered anything. The attendant did provide me a diet cola at no cost when I brought it to her attention. All in all a miserable trip home, in such contrast to our flight there on Alaska Airlines at the same cost."
Cons: "They gave our captain to an Atlanta flight. We had to wait for another captain to get to DIA. Then we got loaded up and had to wait for the east gate to open, then they had to map out another plan I.e., the northeast gate (and that didn't materialize) soooo we sat on the plane until we receive the okay to depart on "the east gate". Which was approximately 21:30. We finally arrived at approximately 01:00 a little more than hour late. It took better than 30 minutes for us to get our luggage. Stupid crazy that a person is paying ridiculous prices for pitiful customer service."
Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."
Pros: "The crew had a smile and were friendly."
Cons: "Look, it's a budget carrier. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest. I'm 6'4", and I *barely* fit into the seats. My knees touched the seat in front of me the whole flight. And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15 (?) of us who had lost luggage over to make a claim said "this is normal for flights coming from Denver - it's a hub for Frontier, so luggage gets misplaced all the time." I'm sorry, that's not acceptable as an answer. I've never had a lost bag while flying with others, so that's what I will do from now on."
Cons: "I am a 75 year old female and I did not hear the overhead page for early boarding, as I am a little slower to get on the plane and would appreciate the extra time to get into my seat. When I went to board the plane (zone 3), another passenger and his girlfriend wanted to sit together and refused to move out of my window seat, even after I told the gentleman I paid for that seat, including extra ($6) for the window seat. I felt I was bullied me out of my seat that I paid extra money for and because then another passenger in the other row yelled at me to "sit down" so I would not hold up the other passengers from sitting down in their seats. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. I know I could have called the airline stewardess but felt pressured to stay where I was because of the other passenger I had to sit next to who had yelled at me earlier. I wish there was more of an attempt to let elderly passengers board first."
Cons: "The Flamingo. We began our vacation with Frontier Airlines on a note of apparent tension between the attendants and boarding passengers. Having not been a frequent flyer, I assumed that this was normal in post 9/11. The male attendant had a cold demeanor, until he was chatting up passengers to buy snacks and drinks. Why sell bar drinks when there is enough disorderly conduct in the air? The plane was cold, noisy and the outside air currents were choppy. No conversation from the pilot was forth coming as to what to expect during the flight. Then there was a the Master Card Commercial. It's bad enough to be crammed into a noisy old plane, but to have to be subjected to a lengthy pitch for a credit card is inexcusable. Sandra Fliniau flight 04-09-2017"
Pros: "Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money."
Cons: "Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money."
Pros: "The crew was fabulous. Basically any actual person I talked to was lovely and pleasant."
Cons: "I mean, I understand that it's the goal of the company to sucker consumers out of every penny they can, Frontier is just very in your face about it to the detriment of the overall experience. Throughout the online check in process there was an endless stream of popups asking if I was SURE I didn't want to pay more for a carry on, to choose my seat, etc which made the check in process very tedious and frustrating. And doing blatant things like making the "yes I want to pay more" button huge and basically trying to hide the "no thanks" button. As if customers aren't going to see right through that and get annoyed? (Their cost benefit analysis really didn't account for happier people being more willing to pay for extra things) Also, when my flight home got cancelled it was almost impossible to get a hold of a real person to talk to. Since it was due to weather conditions Frontier had an announcement on their website about what to do. Which...had a convenient link to requesting a refund but no instructions on how to go about re-booking, just that it was theoretically a thing they would do. When I called their customer service I was met with a recorded message about how they're overwhelmed with calls (understandable) followed by same message that was on their website and then...nothing. They ended the call. No option to speak to a person, no "you'll need to wait an hour for someone to be available", no menu to flip through...nothing. Frontier just very obviously doesn't care about customer experience (other airlines/companies at least have the decency to pretend). You'll get an adequate flight pretty cheap (provided you didn't want to bring a significant amount of luggage or eat/drink on the flight) that will get you from point A to point B. Just don't have any expectations going in."
Cons: "I did not like the fact that I had to pay $45 for a small bag I carried on and placed in an overhead compartment. I handled my own luggage and had to pay for it! Why did Frontier NOT clearly state the cost of a carry-on? I can only assume that they're being deceptive and forcing people to pay when they haven't got a choice; their ticket has already been purchased. This type of customer service is despicable. Travelers should not have to search the internet and read the extra fine print to find the REAL cost of travel. Shame on you Frontier. You've lost my business."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Cons: "Per their instructions, I arrived at the airport two hours before my flight. The line to check in was MASSIVE. Everyone was grumbling they'd never fly Frontier again. All of the airlines nearby had no line, just Frontier was a mess. This took about an hour. I asked the lady at check-in (who rudely rolled her eyes at me when I said I needed a boarding pass printed), why it was so busy and she gave me a blank stare and said "it's like this every day at this time, we have five flights going out." Sooooo they know it's like this everyday...why don't they fix the problem and have more than TWO PEOPLE behind the desk? This doesn't seem like rocket science. Security took 40 minutes too, and I told two TSA people my flight was boarding, and they just looked at me and shrugged. I've seen far better at other airports. My gate closed at 4:20. I was still in line at 4:10. Somehow I made it through and had to full out sprint to the gate. I made it at 4:18, and the gate guy said "I hate to have to close the gate on people, good thing I don't!". THIS ISN'T A JOKE. I made it, with two minutes to spare, but this was insane. I was there two hours early, it's not like I came crashing in twenty minutes before. I also watched a a young woman in line miss her flight entirely because of their slow check-in, and the desk people just looked at her and shrugged. Their lack of service and support was unbelievable and unacceptable. There is a reason these flights are so cheap, and I saw it all firsthand."
Pros: "Getting seated near the front was nice."
Cons: "I had to bring my wedding dress and called ahead to make sure I had it figured out. Most airlines have a closet type storage area by the flight attendants and frontier does not. I was told over the phone I would have to buy a seat for my dress so I did that. Then when I went to the airport the lady was pretty rude and said that it was incorrect and it would be dumb to do that and I wasn't allowed. Then I had to pay an extra fee as well. Once to the gate we were delayed and the plane was there the entire time. We were scheduled to take off at 6:55 and boarded at 7. No reason for the delay and they didn't keep us updated. I was not very happy with Frontier this time."
Pros: "Airfare appeared to be affordable and competitive. Typical flying experience."
Cons: "I just took a small backpack and duffel bag. They made me pay $40 each way for the duffel bag! I thought every airline at least gave you a personal item and carry-on. This put me in a position of having to put $80 on my personal card for a work trip or to abandon my bag. Ridiculous! I don't like being put in that situation and will remember it next time I go to book. I also recognize they need to make some money off of snacks and drinks, but to not even provide a complimentary drink of water feels extra stingy too."
Cons: "Well my plane was supposed to board at 8:25 a.m. and leave at 9:10 a.m., however it had not arrived yet. After the plane arrived, it took the crew quite some time to get all of the passengers off. When we did get on the plane, there was another long wait because they were short on bag rampers. After all of the delays, my plane exited Denver at or around 10:50 a.m. Throughout all of this the stewardesses were quiet and didn't explain the delays. It wasn't until quite some time that I requested as to why we hadn't left yet. There were more issues when the flight arrived in Indianapolis. It took approximately 10-12 minutes until the jetway was even connected to the plane. Finally, I'm off the plane and I get to the baggage claim and I was there waiting for my bags for about 30 minutes. It's the first time that I've had any of these issues as a flyer and it's also the first time that I've used Frontier. This flight isn't one of my first flights either as the military has had me flying all over the US in recent months. Looking at this experience, I think that has more to do with the company itself rather than a random flight experience."
Pros: "The crew was very nice."
Cons: "This is definitely the bottom of the heap when it comes to airlines. They offer a competitive price on a flight, but once booked they nickel and dime you until the price is higher than a better airline. They charge for seat choice on the whole plane, snacks and drinks, carry on and checked luggage, and there is no entertainment. Plus the seats felt like cardboard, and didn't recline. Definitely not a good choice for a red eye, or any flight over an hour long. Actually, no matter how short your flight is, you'll probably be more comfortable taking the bus. Two big thumbs down."
Cons: "Where do I begin? This airline is so incredibly chincy it boggles the mind. $40 to have a carry on bag???? You've got to be kidding me. I think you also have to pay for air circulation on the plane. We sat on the runway for an hour, and the plane was about 95 degrees for the entire time we were on the plane. My requests for the captain to turn on the air were ignored, and we were all left to sweat it out. You have to pay for everything except water, and even getting water is a difficult task! About an hour in, with no carts going by, I went to the back of the plane to ask for a glass of water. The flight attendant, who was literally standing next to the water cart, told me to wait for the service component. I'm 8 months pregnant, was uncomfortable and parched from the roasting plane. I asked why she couldn't just pour me a quick cup right there, and she said "you're just going to have to wait like everyone else." Turbulence ensued and an hour later the attendants made their way to give people their free water. No seats on this plane recline, no leg room. Just awful. Never ever flying this airline again!"
Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines. Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process. Overall, I'm very dissatisfied with my experience. I have another trip next week and I already chose to pay $100 more for American Airlines instead of frontier, I will have comfort, food, wifi, won't have to pay for my baggage. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C130 Cargo plane."
Pros: "Only thing I liked was the cheaper price, but I am thinking it wasn't really worth it."
Cons: "Our plane boarded an hour late. Didn't give any explanation until it was the time we should have taken off. Sat on the runway at our destination which I understand was not the airlines fault, but still not a lot of forthcoming information. Felt like there was even less leg room than on a Southwest plane and I am petite. Can't imagine a big person or tall person sitting in those seats. The half trays were of little use except for to put your drink on. Yes, it was a little cheaper that we didn't have luggage, but I think I'll go back to Southwest."
Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."
Pros: "I was extremely disappointed with Fronteir airlines this was my first and only experience flying with them, and though the ticket price was great, it simply was NOT worth it! There were additional costs for everything! When I attempted to get my seat assignment I was told they assign at the gate, or I could PAY an additional fee for choosing one myself. And, they charge extra for your carry on bag. And expecting to at least be offered a soda, maybe a mini bag of salted pretzels if lucky (lol), I was SHOCKED to be told 1 soda was $1,99! Additional cost for any snacks or anything other than water! The aircraft was very dirty inside the bathroom as well as on and by my seat, as though it hadn't been even wiped down in over a month! (Pretty bad!) The flight crew were all very good I must say. I asked one of them and was told that 2of them were brand new employees. It really showed! They were much friendlier and genuinely cared about customer service! Refreshing! So, overall I would have to rate it low, and highly unlikely to fly with them again.even the checking in process was a real headache! I am glad to have received this questionaire , as I had planned on actually taking the time to sit down and write a letter as well as request a full refund , or credit for a friend, family member, or myself . You do run some pretty excellent deals, and I would like to welcome the opportunity to experience Fronteir in positive light, a nothing but positive experience. Thank you very much. Sincerely, Dr.Tamra D.Lyngaas 20426 102nd Ave. S.E., Kent, Wa. 98031"
Cons: "Two of your flight crew were caring and genuine it seemed. Great attitudes and upbeat!"
Pros: "The price was excellent and staff very friendly. Landing in STL was very smooth...pilot did a super job."
Cons: "There was a mix-up in the baggage loading, thus we were delayed about 40 minutes or so...it seemed longer since it was a late flight. The attendants were very nice, air-conditioning made it all comfortable during the long wait. I totally understand how accidents can happen and I think the crew handled the delay very well. The attendant was very nice and during refreshment service, my daughter asked for 2 glasses of water and she gave them to us. We had not planned to be on the plane so long so I had not brought along anything to drink. All in all, it was a good flight. Thank you."
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Cons: "I bought a plane ticket and then had to pay for a seat on top of that, as well as exorbitant charges for bags, and we ended up paying far more than even the plane ticket for all the extra charges. If I buy a plane ticket, that price is what I am expecting to pay. I understand a few charges here and there, but more than double what I expected to pay is completely crooked and terrible business. The plane ride was bare bones, uncomfortable seats, and average service. We will never be flying Frontier again."
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Cons: "Both flights to & from Denver were over 30 minutes late unloading passengers. This particular flight was late on all counts.15 minutes late beginning boarding. Departed over 30 min. Late and arrival was about 40 min. Late. I do like that charging for carry on means people board /load and deplane/unload quickly.We get what we pay for and Frontier is cheap. We payfor each little add on, reserved seats, beverage, carry on, etc.Good option if cheapness is primaryfactor over comfort, convenience, or reliabledeparture and arrival schedule. Unrealistic tight scheduling means little time to clean or prepareplane between flights."
Pros: "the low initial fare"
Cons: "leg space non existent tray table too small, can fit a lunch box carry on policy - there's no carry on allowed"
Pros: "good price roomier seat section"
Cons: "In Denver--The electronic sign at the gate my boarding pass indicated was not displaying my flight (AGAIN!!!)and it did not indicate if the gate number had been changed. I and other passengers were alarmed that the flight was not going to happen. Someone did check the airport departure and arrival screen and found out the gate had been changed. Can't the electronic signs at the gates indicate the gate changes of flights? somehow get the word out at the gate? Not all people are experienced enough flyers to know to check the big airport arrival/departure boards and there wasn't a Frontier soul anywhere around to ask."
Cons: "My girlfriend and I struck up a conversation with a woman sitting next to us in our row about an hour into the flight. About 10 minutes after that we notice the woman in front of us is glaring at us, writhing around in histrionics, holding her ears, cursing to her husband and basically making every passenger around her look at each other wondering "what is going on with this woman"? Finally this woman turns around and is staring at us. I ask her if there is a problem, and she replies "yeah. There is. You're saying "like" too much. Can you just shut up?". Wrong thing to say to me. I called her a few choice words which I won't repeat, then her husband gets his tough guy act going, by this time everyone around our seats are uncomfortable at the rising confrontation. The flight crew come over and try to move them, but they refuse to move. My girlfriend and I end up moving our seats to avoid the flight being diverted and ruining everyone else's plans. For the last hour of the trip we sat seperately in the back of the plane. Once I moved I was speaking to an older couple next to me about their plans, showing a visiting family the features of the New York skyline as we landed and giving them advice on traveling in NYC, so apparently my voice didn't cause anyone else who wasn't either drunk or crazy to begin an argument with me. I know the issue has nothing to do with kayak or the airline, just a maladjusted few people that can't be in public, but that was hands down the worst flight I have ever had."
Cons: "The 3 people in front of me must have chain smoked a carton of cigarettes on the way to airport with the windows up. Flight attendant would not move me-- they had serious attitude and clearly need some customer service classes. Had an allergic reaction from smokey smell sneezing and coughing. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face). Seats wouldn't recline. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) arrived to SA late at 10:15 pm. Stood and waited for another 30 min for bags to come out with ZERO communication from airline letting us know which luggage carrosel to stand at. Meanwhile the lovely folks at southwest had to finally make an announcement for Frontier to give us any amount of info. Doubt I will ever go this budget airline again. Awful. Saved $75 instead of flying southwest. Wasn't worth it."
Cons: "Was at boarding gate A36..which is what the big board said to be at..my ticket, as well. Waiting with 100+ other passengers at gate..watching Netflix out of boredom waiting on plane. 15 mins past departure time..I go to customer service and they tell me its MY FAULT I missed the plane that left 4 minutes prior because THEY changed the gate to A32.. There was no change on the board..but they said it was announced. It wasn't made clear to those of us who thought we were in the right gate waiting. I was able to fly out until the next morning..putting a lot of plans I and others had in serious jeopardy. Your customer service agents have MUCH to be desired..very rude..taking customers that walked up behind me while making me wait on them to get their sh*t together. I almost lost the only flight available out the next day because they were chatting amongst themselves about personal problems!!"
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Pros: "Nothing stands out as what I liked - the crew and boarding were average, so I guess not negative is good in this case."
Cons: "I chose this flight because of cost but don't be fooled - you will pay for everything extra - seat selection, carry-on or checked luggage, even coffee or snacks, extra. The seats are absolutely terrible in my opinion, don't recline, limited padding, very uncomfortable if flying over 2 hours. At the end of the day, this was only like $25 less than another airline (american in this case) - and all the other airlines are much more comfortable and include those little things like carry-on, nonalcoholic beverages and snacks. It isn't worth it, use another airline!"
Pros: "It was an OK flight. Everything is a la carte. I didn't realize this because I have never flown frontier before. I was traveling light anyways, so it did allow me a cheaper flight. I mainly picked them for the departure time. In the future, I probably would pay the 49 bucks for what they call "the works". It bundles a lot of their a la carte services into a better deal. We did catch a tail wind and turned a 3 hour flight into a 2 hour flight. I guess the upside to the paid carry on rule was that there were a lot less carry on, which made boarding and exiting the plain easier."
Cons: "They want you to pay for everything. It does keep you from paying for stuff you don't want or need, which is good for me, but it would have been very bad if it had been my wife. I guess it is OK if you are aware of this, but I didn't realize until after I bought my ticket. You are allowed one personal item for free, but carry on and checked baggage are extra. Again, I only had a backpack ( personal item) but if my wife had been with me, it would have gotten expensive fast. The crew was kind of snippy. If you want food or drinks you have to pay with your credit card. Entertainment was non existent other than the in-flight credit card sales pitch."
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Pros: "Every thing on our flight to New Orleans."
Cons: "Three of us boarded at DIA in Denver on Feb 25 on Frontier Airlines for a flight to New Orleans. We each had one piece of carry on luggage that we placed in the compartment above the seats. There was not additional charge for the carry on. We paid only the cost of our airline ticket. HOWEVER on our return flight Feb 28, we told at the New Orleans Frontier desk there would be an extra charge for the exact carry on luggage we had checked in at Denver fours days before. The extra charge was $40.00 for checking or $45.00 if we carried on our luggage. We explained there was no charge for our carry on's in Denver. That didn't help. SO what choice did we have? We didn't make a scene or issue about this extra charge. We merely paid the extra charge and grumbled on the flight home. You can probably guess about our change in attitude -- from a pleasant flight experience to New Orleans to maybe our next flight will not be on Frontier rather another carrier."
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."
Pros: "The crew was great. We flew into some particularly bad weather and the cockpit crew did an excellent job landing the airplane. Some passengers even applauded once we were safely on the ground. The fair was - reasonable. The plane appeared to be new-ish and was pretty clean."
Cons: "A fee for EVERYTHING. I think I knew Frontier charged for everything but forgot when making my last minute reservation to see my ailing father. When it was time to check in on-line, it appeared every seat was either considered a premium seat or was not available. Middle seats and seats near the lav were considered premium. And the fee was either $20 or $35. I elected not to pay for a premium seat and took my chances that I would actually get a seat when I checked in at the counter. I believe they also charge for soda."