Cons: "Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory."
Cons: "We had a 40-minute mechanical delay."
Cons: "Seats are uncomfortable"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Pros: "Not bad for the price, convenience beats all"
Cons: "First class"
Cons: "Pathetic rationale for delay"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "Nothing is good on this flight. It was delayed by 7 hours and the communication is not proper"
Cons: "Customer service"
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Cons: "Very uncomfortable"
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Cons: "Paying extra for EVERYTHING"
Pros: "Great airport for getting to Florida. Good prices"
Cons: "The flight was delayed by hours, with no explanation given. It was coming from Florida, with no bad weather in between. It caused us to arrive at 1 am."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "Smaller airports make travel easier, and more relaxed. No frills--to get even water on the flight you'll pay for a bottle. Personnel all tend to be friendly and helpful. With Allegiant I've learned to pack lightly and plan travel carefully. It's been worth it as I have been able to see friends and family more often. We even took an impromptu vacation this year when we found a great deal on airfare."
Cons: "First flight being cancelled"
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "the pilot"
Cons: "checking in , it seemed like no one knew what they were doing."
Pros: "No frills inexprnsive"
Cons: "No services"
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Crew was amazing & child friendly."
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The price"
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
crew was obviously not happy. I am just booking first class from Denver to Halifax for myself and my wife on Air Canada to get better service
Pretty standard fare - United isn't much more than "okay" and that's when the flight is actually on time, which is about 50% of the time. Broken Industry.
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "The crew was great and the landing into Denver was very smooth."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Smooth landing!"
Cons: "Late 30”"
Cons: "Flight scheduled to depart 5:38 pm.....actually departed 9:30 pm. I was traveling with 2 grandchildren ages 6 & 11. We arrived in Orlando at 3:00 am when the original schedule was 11:16pm"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Cons: "Had to wait on wheel chair upon arrival"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe"
Cons: "No tv Flight delayed"
Pros: "Poor service no entertainment overall 1 out of 10! Unfortunately who else do you fly with"
Cons: "Crew was very nice"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "On time - smooth flight. Male flight attendant loved his job! Great personality and energy- nice to see!"
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "On time. Comfortable"
Pros: "Departed on time"
Cons: "Arrived early"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Pros: "I did not like the plane ride. There were way to many things to comment on. Most importantly everyone of my.flights was delayed."
Pros: "Good flight overall would book again"
Pros: "On time, good service"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Cons: "There seem to always be delays on my united flights. This flight was delayed about 30-45 minutes with no major apologies or some type of compensation from them. Even a food voucher or a free alcoholic beverage would've been nice."
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Everything thing from checking in to landing was great. Had to change flight due to bad weather conditions and Lynn was extremely helpful."
Cons: "The carry-on luggage has gotten out of control. More and more people and bringing carrying to avoid the baggage fee.. just incrude in price of ticket.. it slows down the process at TSA, boarding amd getting off the plane.."
Cons: "Again, spicy snack. Long flight, you had to have the latest app on your phone or pad to watch a movie, flight from Houston to Boise had movie/tv monitors. Loading 4th group to the back of the plane makes it tough."
Pros: "The seats were far more comfortable that frontier. I would have slept through most of my flight but unfortunately there was some pretty bad turbulence for the first half of the flight. Overall tho very comfortable."
Pros: "Entertainment was great. Got a row all to myself."
Cons: "Hard to complain about anything on this flight. Good job United!"
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Pros: "Good, courteous service -- on-time performance"
Cons: "Heating and cooling systems were not working well, and my outlet had no power during the flight."
Cons: "Husband and I sat in separate rows and both of us were squeezed in the middle. The window seat next to me was empty but one lady asked if another guy to move there so her and son could sit next to each other's."
Pros: "Everything went off without a hitch."
Cons: "Great flight, and great entertainment. Too bad I was so tired that I slept for about half of the flight."
Pros: "Arrived early."
Cons: "Waiting for the Jetway."
Pros: "Crew did a great job."
Cons: "Seats don’t decline at all and are not comfortable at all."
Cons: "At arrivals there was nobody dispatching the luggage, more than an hour to get it"
Cons: "Upon arrival at Orlando , there was no one dispatching luggage to the carrousell. More than 3 flights from Frontier and about 300 passengers waited longer than an hour to retrieve it. Nobody from the airline was present."
Cons: "Seats were very uncomfortable"
Pros: "The plane was quiet and dark."
Cons: "Crowded, claustrophobic. Seats don’t recline. Not that great of service. They didn’t ask if you wanted anything to drink or eat. Also no tv or charger or WiFi. For an anxious flyer, it couldn’t get much worse."
Cons: "Most uncomfortable flight I've ever been on. Might as well have sat on a piece of concrete. At least it wouldn't be as hot. They also kept us on board when we docked with no explanation."
Pros: "The seats were designed by a sadist"
Cons: "Seats not suitable for anyone other than a hobbit"
Cons: "I didnt even got on this flight i had to buy a different flight because i got cut off when i tried to checked in and no one really helped so i will never fly frontier again"
Cons: "You have to pay $40 per checked bag which no longer makes the flight affordable."
Pros: "The crew was friendly."
Cons: "No in flight snacks, entertainment, and seats were not very comfortable."
Pros: "cheap price"
Cons: "the seats are very uncomfortable. I was in pain during the entire flight. entertainment not offered, the food is grossly overpriced."
Cons: "Boarding - I watched people get denied seating even though they had already been sold tickets/bags cost $40 to check, carry on was $45 Crew - crew was quite unhelpful and seemed uninterested Comfort - seats were terrible and the tray table was about the size of a small book (quite pathetic) Food - charged $3 for a soda on a 4 hour flight Entertainment - entertainment? There weren't any options for that."
Cons: "I booked this as a direct flight and then a layover was added in Cincinnati....bullshit."
Pros: "Safely reached my destination"
Cons: "Cost of bags, all refreshments, cramped and uncomfortable, delay boarding, delay at the gate, plane ran out of water so we couldn't use the restroom, baggage took an unusually long time to reach baggage claim, overall almost the lowest level of service possible. Not worth the discounted rate, especially after checking two bags each way. Nobody ok either of my flights had anything positive to say. No thanks, Frontier. You were terrible."
Pros: "Flight crew was very pleasant and apologetic."
Cons: "Flight was delayed 45 min due to late arrival of plane and crew swap then was delayed an additional 1.5 hrs while we waited for connecting flights. upon arrival there was no gate available so we sat on the taxiway for more than 30 minutes ...and then the typical 1+ hour wait for Frontier to unload baggage just topped it off perfectly.... and I thought that the ridiculous wait time for baggage was unique to Denver but of course I was wrong. But I also now understand why carry on costs more than shipping bags :-( Oh ! did I forget to mention the plane is a mess? Gum stuck on the edge of the tray on both flights. Yes the edge in full view not hidden where the cleaning crew would have to struggle to find it."
Cons: "Denver did not have TSA Precheck and Orlando took 45 min to send checked luggage to baggage claim."
Pros: "The flight captain was the only friendly crew member we encountered. His positive attitude made just the slightest improvement to the trip."
Cons: "Staff at the gate desk did not communicate delays and gate changes with the passengers. All departments (aircraft mainence, flight crew, baggage crew) were rude and obviously disorganized."
Cons: "I spent over $600.00 on this Frontier flight so I definitely would not call it low fare transportation. Low service, low honesty but definitely not low fare. We sat at the departure gate for two hours waiting to board and then they changed gates which I only found out about because they removed the flight from the departures board and I had to find an agent to tell me. There was no gate change announcement. We boarded, sat in the plane for an hour and 30 minutes then were taken off the plane, taken to another gate and another airplane. 5 hours late arriving in Orlando and waited 45 minutes, (At 4:00am in the morning) for luggage. Dismal company. Back to United."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Cons: "Couldnt even get to fly, i was in line for 4 hours on the special services line"
Pros: "The lady flight attendant that sat near us was the only nice thing about our flight."
Cons: "Everything else."
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Cons: "Our boarding gate was changed without notifying us and other passengers.According to the flight schedule screen,the gate was the same as the one printed on our tickets, but was changed without telling anyone.Also had to wait an additional 30 min after we were seated , so luggage could be loaded, probably caused by the gate change."
Pros: "the price"
Cons: "Flight's weren't on time, no food or snacks. Flight's weren't on time, no food or snacks. Had to pay for baggage."
Pros: "Very little to have liked about the flight except for the pilots and thier talent for flying planes."
Cons: "The cabin crew wasn't friendly and did not seem happy to be a board. The flight was delayed 2 hours. Planes wasn't comfortable and the overall experience sucked. I will not be flying frontier again."
Pros: "Everything was fantastic you have a chance to continue to be a top of the line company for the price of the ticket and the fact that it was a straight through flight. Everyone was great! I had no problem with needing to purchase food or beverage compared to the price for a ticket! Your team is professional,friendly and care about their customers!"
Cons: "The only thing that keeps you from being the best company I have ever flown with is the seats were not comfortable. It was a struggle to do a three hour flight or more. I heard other people complain only about the comfort of the seats. I hope your new fleet has improved on the comfort of the seats because if this issue is corrected I think you will be the number one airline I have ever flown with. Comfort is ninty percent of the best way to tell customers you care and want their business. Thankyou for an other wise great flight! Fix this issue and you won't take second seat to any other airline! Yes I will recomend exploring new frontiers with you! Thankyou Frontier!"
Pros: "flight was on time"
Cons: "most uncomfortable trip on a plane I've every been on. I fly 6- 10 times a year. I will never take a flight that far non stop. 3 hours is way to long for me to sit in that cramped position"
Pros: "smooth flying by the pilot(s)."
Cons: "I hated everything about this flight. I had not taken a red-eye prior to this flight so I wasn't sure what to expect. There is no room to recline the seats or even lay your head down on the tray table in front of you (unless you're really short). Worst flight I've ever been on."
Pros: "Cabin crew good"
Cons: "Uncomfortable seats (belonged on a bus) that did not lean back ... no leg room ...consequently no sleet on the red eye. Charged extra for bags regardless of hold or cabin ... SHOULD HAVE MADE THIS CLEAR AT BOOKING - I DON'T LIKE BEING MUGGED"
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Cons: "Small Cheap plastic seats that didn't recline. A miniature tray table that's a joke. A dizzying array of add on costs that made the eventual cost of the flight comparable to other Airlines that provide comfortable and roomier seats. Oh yes, the wait for our luggage was longer than it should've been. In summary, I won't be flying Frontier anytime soon."
Pros: "It was on time."
Cons: "Seats don't recline. I booked this flight because it was less expensive, not knowing that Frontier charges extra for bags whether you carry on or check. With the extra baggage charges, which I normally wouldn't have to pay because I travel light, it ended up being a more expensive flight that was much, much less comfortable."
Pros: "Price was good, the staff was very friendly"
Cons: "Everything is extra carry on $35 checked bag $30 in flight soda or water $2 oh and let's not forget the $12 seat charge witch do not recline or even give u a place to put your $2 soda (its about 4" wide) and the seats are hard as a rock and hope you have short legs cuz u will need them"
Pros: "On time departure. Early arrival"
Cons: "Luggage took very long time to appear"
Pros: "Non stop flight and economical"
Cons: "The airline does not offer the possibility to use the TSA pre-check services"
Pros: "The fact they were one of the only airlines that didn't cancel their flights due to the giant snow storm"
Cons: "Plane was filthy"
Cons: "Didn't tell me I needed to pay for my carry on until I checked in."
Pros: "the flight was on time both ways."
Cons: "excessive bag fees. non reclining chairs. having to pay for soft drinks and snacks. LONG loudspeaker announcement trying to sell us their credit card deal. No TV or media available."
Pros: "Arrived early - fun crew."
Cons: "Seats don't recline - slow de- boarding process."
Pros: "Ordinary flight. However, it had been a while since I've flown frontier and unaware that all they care about making more money and they took out the adjustable seats and TVs. It was a long flight and kids were very squirrely without TV."
Cons: "No TVs no adjustable seats"
Pros: "I was impressed with the patient attitudes of the crew and the quick thinking to find a solution when we were stuck on the ground for two hours during the blizzard because of power outages that made us unable to finish fueling the plane. The quick turnaround of finding another solution to fuel (flying to an operational airport with the fuel we had), and getting the alternate flight plan to Kansas written and approved was very impressive, and saved my trip."
Pros: "Nice staff - clean, new plane. Comfortable seats."
Cons: "The tray tables do not extend far enough from the seat which made it very hard to do computer work. The PA system had a lot of feedback !"
Pros: "On time"
Cons: "Lost luggage"
Cons: "The seats were very tight, not much leg room or side-to-side room. The seats were VERY uncomfortable-just a piece of contoured fiberglass with a thin layer of pleather over the top of it. Seats do not recline so you are stuck in the contour of the aircraft seat design for the duration of the trip, which in our case was 4 hours. They boasted that it was a new aircraft and that they had purchased many more so your chances of being uncomfortable increases greatly. Good luck with that!"
Pros: "Crew was okay ."
Cons: "Seat was not comfortable at all . All the extra charges were ridiculous and some not stated until you check in . They cancelled my return flight and the soonest they would be able to put me on another flight was 2 days later . So i had to book a one way ticket on another airline that cost double what my round trip ticket cost . I would not suggest using frontier if there is even a hint of bad weather as you could be stranded for days ."
Cons: "it was cancelled."
Pros: "Great crew!"
Cons: "It shouldn't take an hour for the bags to get to baggage claim. Frontier flights that landed after us got their bags first."
Cons: "Mechanical problems caused 3+ hour delay. Missed being able to pick up my rental and didn't make for quite the same evening."
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Pros: "Crew amazing"
Cons: "Everything is ok"
Pros: "I really love the comfort of the from seats!"
Pros: "Good legroom, they waited for the late passengers(it wasn’t just me!)"
Cons: "Free bev"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Great takeoff and landing Ahead of schedule"
Cons: "No beverage or snack"
Pros: "Literally nothing."
Cons: "I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate."
Pros: "Just the flight price"
Cons: "Spirit airlines works at Internatiinal Airports but any employee speaks more than one language (only english), No free food. The seats are uncomfortable. The customer service are not good ( no smiles, orientations etc.) baggage fee too expensive! We have to paid for everything."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "Everyone was nice and helpful. The space I occupied was comfortable and roomy."
Cons: "A lite snack and movie would have been welcome. I didn’t like having to pay so I didn’t buy anything."
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Cons: "Luggage charged and last minute flight cancellation resulting in bus transportation... Staff was rude and very careless"
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "I got to sleep and I got the window seat."
Pros: "My trip was totally on schedule, the plane was new and clean, and the staff did a great job."
Pros: "It was a nice price for what it got me on trips. Everyone is always super expensive."
Cons: "Almost everything was horrible. Seats are too close for my long legs, and its like I was sitting on stone bricks for hours. Baggage is a scary thing. Lots of places have different spirit sizes. While Orlando gives you a back pack and small suitcase, Newark gives you one bag. If its more the humiliate you and put it all in a trash bag to go home. Fix this please."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Pros: "Price was good. They gave a person on plane free air millage for answering a question . The flight was on time."
Cons: "The chair gets uncomfortable after a while."
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "I picked my seat beforehand and it was a big, comfy seat. Flight was on time and smooth. Nice crew members"
Cons: "I dislike that you can't even get water without paying for it. Offer a little something!"
Pros: "Good price. Staff and flight crew were courteous and efficient. This was my first time on this type of aircraft and what struck me was how wide the aisle was. It made moving around a lot easier. I found a row of open seats in the back, and the crew let me switch to that row and I was able to stretch out. That was nice."
Cons: "The seat comfort was ok for the first hour, after that I was cramping up and hurting a bit. A cross country flight would be a killer unless I switched to the good seats up front. I'm 65, so maybe that's part of the problem."
Pros: "Honestly, everything!!! The crew, security, boarding, the flight. This was our first time on Spirit, We will definitely fly again!!!"
Pros: "The plane was clean and in good condition. The crew was professional. The flight was on time and ahead of schedule."
Cons: "This was my first flight with Spirit and I will avoid flying again with Spirit. Too many surprises with the extra expenses such as the seating charge, the baggage fees (especially the 40 pound limit on check in baggage which was new to me), the extra fees for not completing tasks online. It is just a nuisance to try to keep up with the next fee that will be sprung on the passenger. No more!"
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "The whole thing. Very very bad airline."
Cons: "Everything is a mess."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "My round trip ticket was $150. Great deal except for the added $100 for my check in luggage! Which would have $110 if I would have carried on a bag! Ridiculous! For that price I could have taken another person with me! Next time I should just wear all my clothes I would normally pack and check nothing in! LOL!"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Pros: "Same as above good experience"
Cons: "To expensive for what it is, no carry on un less you pay! When I arrived and heard that I had to pay for my carry on I was amazed that I had to pay 55.00$ dollars to be able to carry it when that should be in the ticket, the ticket ended costing me more than other flights that day"
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"
Cons: "I had to connect in Las Vegas from Denver on a delayed flight, the connection as well was delayed. My self and traveling partner grabbed a sandwich returned to departing gate and plane was boarded and taxing away. They left early to make up for delay but we were not warned nor did they attempt to intercom us. We were 100 yards away. We had to take a flight 24 hours later and cost me $400 in hotel and a day's work. Very disappointed"
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Pros: "Only thing that I liked about this flight was the price I paid but after the last minute purchase of my carry on, it came to what I'd pay on another airline with more accommodations, comfortable seats that recline & no charge"
Cons: "Seats were extremely uncomfortable & tight without any recline. Charged for just a glass of water which is ridiculous ."
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Cons: "Your seats suck, the price to carry on a bag is outrageous. This is my least favrioute airline, yeah you have cheap prices but after its all said and done it's cheaper to book through southwest"