Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Cons: "No space for cabin baggage"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "Flight was on time, extra room seats were very comfortable."
Cons: "Leaving on time. We got in at 4 AM."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Pros: "Seat was excellent. I slept 90% of the flight. Being able to bring a personal item on the plane made my day much easier."
Cons: "Flight options could have been better. I had to fly at 6:30 to get the best price that I could afford."
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "The gay guys on the crew were very funny and entertaining."
Pros: "Unlimited snacks, comfortable roomy seats, refreshing looking cabin, family boarding"
Cons: "On time flight"
Pros: "I liked when I got endless emails of flight delayed."
Cons: "Delayed too many times."
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Cons: "Flight attendant had an attitude"
Pros: "Boarding was great and on-time. Flight took a bit longer due to the weather."
Cons: "Couldn't understand any of the in-flight announcements. My in-flight entertainment didn't work right."
Cons: "Bulkhead was very cramped"
Pros: "Comfortable seats, snacks, good price, nice & helpful were all the flight attendants and persons at the counter. Flight was 20 min late arriving at Denver, but our pilot got us to Boston on time-much appreciated. Free WiFi was great.seats and the next plane (my plane)o not"
Cons: "Could have taken an earlier flight from Boston to DCA, but there was $75 change fee even though the plane had lots of seats. But I do not hold this against JetBlue."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Pros: "Extra room seat was great. Crew was nice. Boarding was easy. Lots of leg room. Appreciate mask and overnight kit for sure."
Cons: "Flight was very cold."
Cons: "I forgot my earbuds and there were no complimentary headsets available"
Pros: "Night masked"
Cons: "Flight attendant was rude as hell , she looked like she didn’t know what she was doing"
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Pros: "I like the timeliness, courtesy and customer service"
Pros: "Friendly quirky service characteristic of JetBlue when it was smaller and very competitive."
Cons: "JetBlue is no longer competing on price. It had been a while I flew with them because of that."
Pros: "I helped a girl who missed her flight and the attendant was very helpful."
Cons: "Cost of checking in a bag. The first 50 lbs. at $25.00 is fine but if you are 1 lb, over 50 lbs. having to pay $100.00 is to much, maybe $50.00 for 51 lbs. to 70lbs. and so on."
Pros: "The crew, pilot was professional with a great sense of humor. The attendants were pleasant and awesome"
Cons: "Nothing"
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "Roomy"
Cons: "I wasn’t able select more channels to view and not able to see the live map to track the trip. I think it wasn’t working my."
Pros: "Everything else was good."
Cons: "We were 5 hrs late arriving"
Cons: "Airlines lost my baggage took 3 days to finally receive all of my luggage"
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "On the overnight we got eye masks and ear plugs and pleasant lighting. It was very nice. Every one of the staff members were nice and accommodating."
Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Pros: "The flight was on time, the flight attendants were professional and efficient, the seats were comfortable"
Pros: "Always a fan of JetBlue - boarding process, flight crew, snacks, wifi, TVs. Great experience."
Cons: "Delayed for an hour."
Cons: "Our tvs were broken"
Pros: "Nothing"
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Flight left on time and arrived early to destination."
Cons: "Air conditioner was leaking ice and water the entire flight."
Cons: "8 hr delay, and getting to destination at 3:00 AM. Should have cancelled flight & provided overnight accommodations."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Nothing"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Confort"
Cons: "N/A"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "Nothing"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Movies"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Arrived early."
Cons: "Waiting for the Jetway."
Pros: "Crew did a great job."
Cons: "Seats don’t decline at all and are not comfortable at all."
Cons: "At arrivals there was nobody dispatching the luggage, more than an hour to get it"
Cons: "Upon arrival at Orlando , there was no one dispatching luggage to the carrousell. More than 3 flights from Frontier and about 300 passengers waited longer than an hour to retrieve it. Nobody from the airline was present."
Cons: "Seats were very uncomfortable"
Pros: "The plane was quiet and dark."
Cons: "Crowded, claustrophobic. Seats don’t recline. Not that great of service. They didn’t ask if you wanted anything to drink or eat. Also no tv or charger or WiFi. For an anxious flyer, it couldn’t get much worse."
Cons: "Most uncomfortable flight I've ever been on. Might as well have sat on a piece of concrete. At least it wouldn't be as hot. They also kept us on board when we docked with no explanation."
Pros: "The seats were designed by a sadist"
Cons: "Seats not suitable for anyone other than a hobbit"
Pros: "Nothing."
Cons: "You have to pay $40 per checked bag which no longer makes the flight affordable."
Pros: "cheap price"
Cons: "the seats are very uncomfortable. I was in pain during the entire flight. entertainment not offered, the food is grossly overpriced."
Cons: "Boarding - I watched people get denied seating even though they had already been sold tickets/bags cost $40 to check, carry on was $45 Crew - crew was quite unhelpful and seemed uninterested Comfort - seats were terrible and the tray table was about the size of a small book (quite pathetic) Food - charged $3 for a soda on a 4 hour flight Entertainment - entertainment? There weren't any options for that."
Cons: "I booked this as a direct flight and then a layover was added in Cincinnati....bullshit."
Pros: "Safely reached my destination"
Cons: "Cost of bags, all refreshments, cramped and uncomfortable, delay boarding, delay at the gate, plane ran out of water so we couldn't use the restroom, baggage took an unusually long time to reach baggage claim, overall almost the lowest level of service possible. Not worth the discounted rate, especially after checking two bags each way. Nobody ok either of my flights had anything positive to say. No thanks, Frontier. You were terrible."
Pros: "Flight crew was very pleasant and apologetic."
Cons: "Flight was delayed 45 min due to late arrival of plane and crew swap then was delayed an additional 1.5 hrs while we waited for connecting flights. upon arrival there was no gate available so we sat on the taxiway for more than 30 minutes ...and then the typical 1+ hour wait for Frontier to unload baggage just topped it off perfectly.... and I thought that the ridiculous wait time for baggage was unique to Denver but of course I was wrong. But I also now understand why carry on costs more than shipping bags :-( Oh ! did I forget to mention the plane is a mess? Gum stuck on the edge of the tray on both flights. Yes the edge in full view not hidden where the cleaning crew would have to struggle to find it."
Cons: "Denver did not have TSA Precheck and Orlando took 45 min to send checked luggage to baggage claim."
Pros: "The flight captain was the only friendly crew member we encountered. His positive attitude made just the slightest improvement to the trip."
Cons: "Staff at the gate desk did not communicate delays and gate changes with the passengers. All departments (aircraft mainence, flight crew, baggage crew) were rude and obviously disorganized."
Pros: "Nothing."
Cons: "I spent over $600.00 on this Frontier flight so I definitely would not call it low fare transportation. Low service, low honesty but definitely not low fare. We sat at the departure gate for two hours waiting to board and then they changed gates which I only found out about because they removed the flight from the departures board and I had to find an agent to tell me. There was no gate change announcement. We boarded, sat in the plane for an hour and 30 minutes then were taken off the plane, taken to another gate and another airplane. 5 hours late arriving in Orlando and waited 45 minutes, (At 4:00am in the morning) for luggage. Dismal company. Back to United."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Pros: "Nothing"
Cons: "Couldnt even get to fly, i was in line for 4 hours on the special services line"
Cons: "seat comfort is non existent, no reclining, tray tables are a joke and it feels like riding on a city bus. No food or drink, except water is free. Soda can is $2.99 each."
Pros: "The planes were really nice and new but no frills (no wi-fi, very small tray table, etc.). All flight were on time with no delays. Friendly crew."
Cons: "Checking my bag in Orlando took a full hour then when I got to Denver it took over an hour to get my bag at baggage claim. The bags didn't even start coming out for an hour. After paying $30 each way to check my bag, the experience was a complete cluster and added 2.5 hours to my travel time. Also, not sure this airline is actually cheaper when you add in seat selection (for any seat) and carry-on bag charges so buyers beware."
Pros: "The lady flight attendant that sat near us was the only nice thing about our flight."
Cons: "Everything else."
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Cons: "Our boarding gate was changed without notifying us and other passengers.According to the flight schedule screen,the gate was the same as the one printed on our tickets, but was changed without telling anyone.Also had to wait an additional 30 min after we were seated , so luggage could be loaded, probably caused by the gate change."
Pros: "the price"
Cons: "Flight's weren't on time, no food or snacks. Flight's weren't on time, no food or snacks. Had to pay for baggage."
Pros: "Waited to take off for over an hour. Not fun."
Pros: "Very little to have liked about the flight except for the pilots and thier talent for flying planes."
Cons: "The cabin crew wasn't friendly and did not seem happy to be a board. The flight was delayed 2 hours. Planes wasn't comfortable and the overall experience sucked. I will not be flying frontier again."
Pros: "Everything was fantastic you have a chance to continue to be a top of the line company for the price of the ticket and the fact that it was a straight through flight. Everyone was great! I had no problem with needing to purchase food or beverage compared to the price for a ticket! Your team is professional,friendly and care about their customers!"
Cons: "The only thing that keeps you from being the best company I have ever flown with is the seats were not comfortable. It was a struggle to do a three hour flight or more. I heard other people complain only about the comfort of the seats. I hope your new fleet has improved on the comfort of the seats because if this issue is corrected I think you will be the number one airline I have ever flown with. Comfort is ninty percent of the best way to tell customers you care and want their business. Thankyou for an other wise great flight! Fix this issue and you won't take second seat to any other airline! Yes I will recomend exploring new frontiers with you! Thankyou Frontier!"
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Pros: "Nothing"
Cons: "Small Cheap plastic seats that didn't recline. A miniature tray table that's a joke. A dizzying array of add on costs that made the eventual cost of the flight comparable to other Airlines that provide comfortable and roomier seats. Oh yes, the wait for our luggage was longer than it should've been. In summary, I won't be flying Frontier anytime soon."
Pros: "It was on time."
Cons: "Seats don't recline. I booked this flight because it was less expensive, not knowing that Frontier charges extra for bags whether you carry on or check. With the extra baggage charges, which I normally wouldn't have to pay because I travel light, it ended up being a more expensive flight that was much, much less comfortable."
Pros: "Price was good, the staff was very friendly"
Cons: "Everything is extra carry on $35 checked bag $30 in flight soda or water $2 oh and let's not forget the $12 seat charge witch do not recline or even give u a place to put your $2 soda (its about 4" wide) and the seats are hard as a rock and hope you have short legs cuz u will need them"
Pros: "On time departure. Early arrival"
Cons: "Luggage took very long time to appear"
Pros: "Non stop flight and economical"
Cons: "The airline does not offer the possibility to use the TSA pre-check services"
Pros: "The fact they were one of the only airlines that didn't cancel their flights due to the giant snow storm"
Cons: "Plane was filthy"
Cons: "Didn't tell me I needed to pay for my carry on until I checked in."
Pros: "the flight was on time both ways."
Cons: "excessive bag fees. non reclining chairs. having to pay for soft drinks and snacks. LONG loudspeaker announcement trying to sell us their credit card deal. No TV or media available."
Pros: "Arrived early - fun crew."
Cons: "Seats don't recline - slow de- boarding process."
Pros: "Ordinary flight. However, it had been a while since I've flown frontier and unaware that all they care about making more money and they took out the adjustable seats and TVs. It was a long flight and kids were very squirrely without TV."
Cons: "No TVs no adjustable seats"
Pros: "I was impressed with the patient attitudes of the crew and the quick thinking to find a solution when we were stuck on the ground for two hours during the blizzard because of power outages that made us unable to finish fueling the plane. The quick turnaround of finding another solution to fuel (flying to an operational airport with the fuel we had), and getting the alternate flight plan to Kansas written and approved was very impressive, and saved my trip."
Pros: "Nice staff - clean, new plane. Comfortable seats."
Cons: "The tray tables do not extend far enough from the seat which made it very hard to do computer work. The PA system had a lot of feedback !"
Cons: "Extra fees. $35 here, $40 there...not great"
Pros: "Warm smiles and helpful service"
Cons: "The selection and cist of available food"
Pros: "On time"
Cons: "Lost luggage"
Cons: "The seats were very tight, not much leg room or side-to-side room. The seats were VERY uncomfortable-just a piece of contoured fiberglass with a thin layer of pleather over the top of it. Seats do not recline so you are stuck in the contour of the aircraft seat design for the duration of the trip, which in our case was 4 hours. They boasted that it was a new aircraft and that they had purchased many more so your chances of being uncomfortable increases greatly. Good luck with that!"
Pros: "Crew was okay ."
Cons: "Seat was not comfortable at all . All the extra charges were ridiculous and some not stated until you check in . They cancelled my return flight and the soonest they would be able to put me on another flight was 2 days later . So i had to book a one way ticket on another airline that cost double what my round trip ticket cost . I would not suggest using frontier if there is even a hint of bad weather as you could be stranded for days ."
Pros: "Nothing"
Cons: "it was cancelled."
Pros: "Great crew!"
Cons: "It shouldn't take an hour for the bags to get to baggage claim. Frontier flights that landed after us got their bags first."
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Pros: "Crew amazing"
Cons: "Everything is ok"
Pros: "I really love the comfort of the from seats!"
Pros: "Good legroom, they waited for the late passengers(it wasn’t just me!)"
Cons: "Free bev"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Great takeoff and landing Ahead of schedule"
Cons: "No beverage or snack"
Pros: "Literally nothing."
Cons: "I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Cons: "Luggage charged and last minute flight cancellation resulting in bus transportation... Staff was rude and very careless"
Pros: "Nothing"
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "I got to sleep and I got the window seat."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "Charge for everything"
Pros: "Nothing"
Cons: "They charge for everything"
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "It was not bad but it could have been a lot better"
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Pros: "Customer service"
Cons: "Chair no comfort, plane sells like old gym socks. Too crowded. Pay for everything. Upgrade plane please"
Pros: "Honestly, everything!!! The crew, security, boarding, the flight. This was our first time on Spirit, We will definitely fly again!!!"
Cons: "N/A"
Pros: "Flight was posted as delayed several hours...however was canceled and no one announced it. Groups of 10 at a time were aimlessly led around the taxi stands out side to hind for airport shuttles to drive the route... no refunds were offered unless asked for."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "The whole thing. Very very bad airline."
Cons: "Everything is a mess."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "My round trip ticket was $150. Great deal except for the added $100 for my check in luggage! Which would have $110 if I would have carried on a bag! Ridiculous! For that price I could have taken another person with me! Next time I should just wear all my clothes I would normally pack and check nothing in! LOL!"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Pros: "Nothing"
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"
Pros: "Cheap"
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Pros: "A cheap flight that got us to our destination safely and on time."
Cons: "Bring back a free soda and snack. It's the least you can do."
Cons: "Never fly this airline"
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Pros: "Nothing"
Cons: "Everything worst airline."
Pros: "Cheap fairs"
Cons: "Had to pay for water."
Pros: "Everything was on time."
Cons: "Being nickle dimed for all services."
Pros: "WORST AIRLINE EVERY"