Everything was fine within the parameters of flying full aircraft. My only small regret was that the non-meal, "snack" type food options had 90% medium to high sodium items. They looked appetizing, but many, if not most older Americans are restricted in sodium intake, so maybe one low/no sodium option would entice people to buy them. I brought my own food. The staff, on-time and aircraft quality were great, as usual for Alaska.
Everything was fine within the parameters of flying full aircraft. My only small regret was that the non-meal, "snack" type food options had 90% medium to high sodium items. They looked appetizing, but many, if not most older Americans are restricted in sodium intake, so maybe one low/no sodium option would entice people to buy them. I brought my own food. The staff, on-time and aircraft quality were great, as usual for Alaska.
A little sub- par. Alaska used to be a good airline.
Quick flight and helpful crew both on the ground and in the air. Went super easy and fast.
Great service. Got in early into Seattle and everything went great.
only refreshments and biscuits available but it was a short flight from LAX to LAS thus it was fine.
Seat space Terrible. No real food on a 6 hour flight
entertainment (use your own hardware) was difficult and I don't like tiny tiny screens for movies. "we're locking the bathrooms" messge came as they locked them. how about a warning, e.g. we will lock bathrooms in 15 on our final approach...
Temperature was very cold. seat was uncomfortable bc headrest did not work properly - the earflaps would not move.
On check in, the agent would not accept the credit card that I booked the flight on to pay for a checked luggage. It had the agency name that I work for on it, but my flight was booked on it so it did not make sense. So I used my personal CC. Then they could not give me a receipt for the checked baggage, and directed me to go to Alaskaair.com and find my way around to print up a receipt for my expenses. Should have been a lot more customer friendly for something so simple.
It was filled with lots of delays and also onboarding delays that left a passenger next to me sick. Also, they miss labeled my bag for another passenger and temporarily lost my luggage.
Food service was bare-bone. Better bot to have any at all rather than hand out premade coffees and cookies to random few passengers.
Had assistance at airport getting from arrivals gate to departure gate; I couldn't have managed without that extra help. Thank you Delta.
They charge me for the luggage which is was included on the ticket
More space in the cabin. The guy in front of me leaned his seat back and I felt he was sitting in my lap.
Was a great smooth flight from Detroit to San Diego.
Late flight, always blaming the flight crew, stale almonds, pushy people. Why don’t they have the people sitting in the back board first? So much easier getting through an empty plane! Duh!!
As we lined up to board they gave our plane to a flight going to Newark. So then we got delayed until they could find another plane. Flight crew was ok. I’m assuming since it’s a shorter flight they only offered water and coffee.
Food could have been better. A little more leg room would have been appreciated.
Seats not assigned during check-in and got last non-reclining seats next to rest room :-(
Flight was OK from Detroit. The bag check process and TSA process at Detroit was absolutely appalling. Very confusing, totally up to passengers to print their own baggage tags, very long lines to get baggage checked after you print your own label, insufficient Delta personnel to handle the mass number of passengers, etc. Getting through TSA was difficult and confusing and eventually had to move down several flights of stairs to go through security at a recently opened location. Would rate the entire check-in process as poor as I have ever seen.
The flight experience was very good! Especially the United Club!
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.
the head jack on my seat didn't work and the power outlet didn't work for my seat
All good except paid for wifi that did not work
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
The crew were really great, but the 4 hour delay in small chunks was the worst.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
The leg space between me and the seat in front of me was excellent.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.
Flight was good and arrived a little early. Very good.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Turbulence was bad and flight attendants gossiped about going to the bar and dating. Could have better awareness.
When we exited the plane our wheelchair wasn’t there. The Pilot and co pilot were so nice and helped us locate it. Great service.
Didn't like the 6 hour delay as it caused me to miss all of my connections. Still, I did get home safely 14 hours late but exhausted.
New ridiculous policy by american destroyed my allegiance to american. As a million miler with american, I expected it would be easy to get on an earlier flight when I got to airport earlier than expected, and save a five hour layover. WRONG. The online app would not let me switch flights, So I called, and was promised a call back in 90 minutes. HAH! The customer service desk at DCA said “we no longer have access to changing a flight on our screens. If the app couldn’t do it, I should send a letter to American, but there’s nothing else possible!”
Same basket of unhealthy prepackaged snacks (junk food) which was depleted by the time it got to my row!!
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Flight attendants had no personality! The looked miserable! My seat was broken in first class. I can’t believe how American Airlines changed. 😞
WiFi did not work. Woman flight attendant in the rear of the plane was moody.
Flight delayed over 3 hrs due to unexplained issue. No text message to notify.
Well we did not realize at first it was a ground transfer, but we really enjoyed it and would definitely recommend to friends and family. Our driver was awesome and the ride was wonderful. A bathroom on board would have been nice, but at least we were warned that there wasn't one so we went ahead of time.
We were on a fairly long flight and they offered nothing for a snack (unless you paid) and then quickly gave you a drink and were never to be seen again. I would have loved a refill on my water but that was not an option. The flight attendants were standing on ther phone when we boarded and left and never even greeted us. Any other flight I have been on they would have welcomed us on the plane and again greeted us as we got off. Our landline transfer from MSP to Rochester on the other hand was FANTASTIC! We would highly recommend!
Took forever to get the plane loaded and unloaded. Longest I have ever had. I was in the middle of the plane and it almost took a hour after landing to get off of the plane.
Our flight was delayed and there was no communication at the airport.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now. No one at ticket counter when we arrived and no indication on when they would be in service. When we finally got into the airport past the TSA, all restaurants were closed.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now.
Broke one of our suitcases, one of my passengers was differently abled and did not receive any assistance. Plane seats are very uncomfortable.
The plane boarded on time (at a gate next to Delta which was 2 hours late). No compatible headphones for me to purchase.
Detroit (DTW)United States
Anchorage (ANC)United States