Cons: "Is a super and nice service"
Pros: "Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order."
Cons: "I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Landing was super smooth"
Cons: "Crew was not what I am accustomed to with Jet Blue. Male member was dismissive when I asked him if I could order food and snapped at me that there was none left and there was nothing he could do about it. When collecting trash he did not look at my row to collect and we had trash to give."
Pros: "The crew was excellent. The pilot got us down safely in freezing rain when we might have been diverted back to JFK! Super job!"
Cons: "Ear buds, even for sale"
Pros: "Flight crew was extremely friendly and warm. Seats and leg room seemed larger than other coach airlines."
Cons: "My carry on had to be checked due to no overhead storage."
Pros: "Everything including the seating, in flight service and entertainment."
Pros: "Departed on time, arrived early."
Pros: "I am disabled n the flight attendant was outstanding in helping me on n off the plane."
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "Seats were pretty comfortable, very back of the plane but I had enough room. It was a pretty short (under two hour) flight so I slept, but overall good!"
Pros: "Free wifi through the flight Nice selection of free snacks Friendly staff"
Pros: "First time to fly JetBlue! Very nice and all that leg room. Next travel JetBlue it is!"
Pros: "On Time and smooth."
Cons: "I got stuck the security line. I made it to the gate at 6:32 and could not board. I had to sit for 2 1/2 hours on stand by. Really disappointed in being told I could not board when there was another 12 to 15 mins left."
Pros: "Good Service"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Cons: "I wish a non Carb protein snack were offered."
Pros: "Boarding and gate location"
Cons: "I’m absolutely not a cold natured person, however I was freezing and extremely uncomfortable the entire flight."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Flight was on time Leg room was good"
Pros: "comfortable-best flight in years"
Cons: "why no charge for carry on overhead? this activity is disruptive and slows everything down."
Pros: "Quick boarding, plenty of snacks and beverages, and smooth flight. Very roomy compared to other airlines"
Cons: "Some of the in flight channels were unavailable."
Pros: "Flight left on time. All announcements were very clear and staff professional. Like the leg room."
Cons: "Totally understand not your fault, but JFK is extremely crowded at all times."
Pros: "The light snack was adequate. My husband is a big guy and sometimes has issues flying due to size, found seats to be comfortable. Also, Jetblue gave us us a $50 credit for the inconvenience."
Cons: "We left half an hour late. Also, was stuck on the tarmac for 2 hours due to thunder and lightening storm with a screaming child on board. Howeverer, weather is not Jetblue's fault."
Pros: "My partner and I bought extra legroom seats we could sit together. They were expensive but nice. The crew was very friendly and tried to help with my broken screen/entertainment system. When the attendant couldn't fix it, she said she could offer me a cocktail but since it was 10:30 am, it was kind of hard to justify."
Cons: "It's a first world problem to have a broken personal entertainment system at your jet seat so, of course, one keeps these things in perspective. I mention it only because this flight was relatively expensive ... and I was really looking forward to watching The Greatest Showman. :-)"
Pros: "On time, friendly staff"
Cons: "Had to check my bag even tho there were a few spots still available."
Pros: "Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue."
Cons: "TSA at JFK was having a rough night"
Pros: "checking in could not have been easier"
Cons: "I wanted them to bring more coffee around"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Cons: "The seat was hard. I could feel the bolts under the cushion."
Pros: "Boarding and departing on time The inflight entertainment made the flight time go by super fast. Love JetBlue"
Pros: "I enjoyed my flight with JetBlue! The seats were comfortable, the boarding was quick and easy."
Pros: "Service was excellent and we actually had leg room!!"
Cons: "World‘s tiniest airplane toilet. I think munchkins built this for other munchkins. And I don’t mean big munchkins, but real real small munchkins."
Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"
Pros: "Check in and boarding was easy and the staff helpful and pleasant."
Cons: "The entertainment system didn't work. Something more nourishing than chips and cookies would've been nice."
Cons: "Plane was delayed by about 4 hours"
Pros: "Accommodated a change in our flight due to weather seamlessly. Saved our Christmas. Thank you!"
Pros: "I was very comfortable, being tall and needing leg room."
Cons: "That being said, entertainment was old school and didn't get a real snack/meal."
Cons: "They missed checkin bags and told me to collect tomorrow"
Pros: "Good service great price!!"
Cons: "Could be more comfortable.... Recliner did not work"
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "The crew was great! Having more space than average and even more of you desire is a strong selling point."
Cons: "I know that chips or the like for a meal in economy is virtually standard on airlines today but here is the opportunity for JetBlue to be the un-airline in this area as well."
Pros: "Everything was smooth overall. Very spacious for being in coach and staff was friendly."
Cons: "I was traveling alone with my 1 year old. They called those traveling with young children so I started gathering my stroller and diaper bag. Before I even made it to the boarding entrance the next group was called. I had to rush with my daughter to check the stroller and get on the plane while others were loading in too."
Pros: "Crew provided great service."
Cons: "My seat's TV screen had a terrible picture that got worse during the flight."
Pros: "ON TIME! TV Comfortable Seats Leg room (though I am by no means tall)"
Cons: "Everyone was very friendly and we arrived early to Boston"
Pros: "comfortable flight, on time, pleasant crew and I was impressed with how a woman with a puppy was treated. I had a terrible experience when I went from CA to MI about 6 years ago on another airline. ( I was bringing my puppy back with me). I'm sorry I didn't complain about it."
Pros: "Flight was on time"
Cons: "Food was horrible and no drink options. I hate diet soda yuck"
Cons: "Flight delayed 2 hours with no explanation. We sat on tarmac for 2 hours with no explanation. When boarding started everything was disorganized, almost got on a flight to Medellin because there was no separate line."
Pros: "Got the emergency exit seats, extra leg room"
Cons: "Choice of food"
Cons: "Try not to have delayed"
Cons: "Be on time"
Pros: "Everything was great, short flight."
Cons: "Hicieron perder mi equipaje."
Cons: "The waiting time like 40 minutes"
Cons: "All was great nothing wrong at all."
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Cons: "95% from Bogota are delayed."
Cons: "From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,"
Cons: "Everything was good"
Cons: "There is always something wrong with Avianca. delays, last minute changes. It used to be good"
Pros: "I liked the time of the flight, that's about all."
Cons: "Avianca is one of the most dreadful international airlines imaginable. I could fill a book with the problems I've experienced. I fly often on many different airlines. This one needs new management; someone who actually cares."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Nice employees."
Cons: "Departure delayed."
Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"
Pros: "Un vuelo maravilloso sobretodo por la calidez de su personal en tierra y a bordo! Viajamos con mi esposo y mi hijo y tuvimos el mejor servicio, sumado a la puntualidad en todos los itinerarios y los acuerdos y salas VIP en todos los aeropuertos."
Pros: "Voucher for lunch"
Cons: "No accommodation to change flights. No honest updates."
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Pros: "avianca change the day off fly and miss hotel and excurcion and nobady refaund noting i lost all"
Cons: "direct fly"
Cons: "We would have given 5 stars in the Comfort category but there were 2 kids behind us that spent the entire flight kicking, screaming and crying but we both know (My mother and I) that has nothing to do with the airline company Avianca."
Cons: "I didn't use my flight. Bought insurance but when I tried to change my flight it cost more that just buying another flight."
Pros: "The crew is always professional and friendly. The planes are always clean. The snacks are always tasty and the entertainment when available is always just right."
Cons: "I really like Avianca. No suggestions for improvement. Keep up the good work."
Pros: "Food service was a treat"
Pros: "Comfort Seats Service"
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "Plane is fine"
Cons: "They change the flight at the last minute so they can acomodate their own staff.."
Pros: "We had great seats with lots of leg room."
Cons: "Boarding took forever"
Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."
Pros: "Airplane was clean, modern, and very accommodating (cup holders, usb port, large touch screen entertainment systems for which they provided headphones FREE of charge, free hot turkey and cheese mini croissant with a mini cold doughnut, fresh drinks). Staff were also super nice and accommodating, flight was smoothe. Oh...and seats leaned back quite a bit more than on other airlines i've used in the past."
Cons: "I needed to change the date,,,,but no answer at Avianca....so I ended up wasting the full amount I paid.NEVER AGAIN do I use KAYAK!"
Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Pros: "Entretainment was the only part that i will recommend"
Cons: "They wake me up like 20 times, they didn't have covers for all the seats, i only ask for a flass of water during the breakfast and they told me to go to the back and take it by myself. They didn't let me know that any seat of the row i was in didn't pull back, they also wake me up to open the window.... Overall the worst experience with a mayor airline... Im worried i have to go back home with them."
Cons: "massive delay in the counter"
Pros: "The flight departed on time, in-service food (not as expected flying economy), arrived on time to IAD. Overall: good."
Cons: "The food."
Cons: "The time in the check in Line was horrible, why the people who made your check in on line wait around at airport, more that the people don't have check in? It is absurd!!"
Pros: "Excellent and comfortable planes, excellent service and food."
Pros: "Good selection of movies, the attention of ground personnel was good this time ... should work more to improve passenger attention on land."
Cons: "Luggage takes a long time to be delivered, the food was better before."
Cons: "Crowded gates at boarding area. Long bus ride to aircraft."
Pros: "A relatively short flight in an Airbus. Went in business and everything was done well."
Cons: "Not sure it is worth paying for business on a single aisle short flight."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Better space. Better service. Terrible directions"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "Always seem to be delayed"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Almost 3 hours of delayed"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "The coffee could’ve tasted better."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "All was good"
Cons: "All was good"
Pros: "Departed on time. Very courteous crew."
Cons: "staff wasn't very friendly"
Cons: "Very uncomfortable seating"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Nice flight attendants"
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "The vegan meal was not good"
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Pros: "Arriving to the destination"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "The flight was delayed an hour and a half."
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The infotainment screen on back of headrests."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Crew ok. Not much information given."
Cons: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "On time"
Cons: "No entreteniemnt"
Pros: "The seat comfort and staff especially the captain - very engaging"
Cons: "WiFi on the airplane to access flight map and other services."
Cons: "Copa ground staff did not let us board citing some yellow fever vaccination card requirement. What Copa did not know that there are some exceptions (which they don’t know and of which we just found out) allowed by WHO which would have let us continue our trip to Managua. Will never, ever fly Copa again. Actually I advise everyone else to stay away from Copa."
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Pros: "Crew was exceptionally nice and professional on this flight."
Pros: "Crew and friendliness of ground staffers"
Cons: "Stop insulting folks with crappy cereal bars! Better to serve nothing at all!!! Ridiculous to even offer"
Cons: "I didn't like getting a notification that the flight had been delayed. Just to find out that it was on time when I arrived at the airport. I almost missed the flight."
Pros: "Nothing, rude and not caring for their customers. My flight from dtw to Chicago was canceled and I was never informed. I lost 1 day of my trip and a wedding. Worst airline."
Cons: "Notify flight cancellation, rebook the flight with another airline, and offer a compensation since we missed a wedding and that was the whole reason why we were going to Ecuador. Worst costumer service ever."
Cons: "Need more attention to details like order to boarding and entertainment"
Cons: "Food on COPA is terrible."
Pros: "Departure on time and efficient boarding."
Cons: "Extremely long lines in the morning to check-in. It took 1.5 hours from arrival at airport and being able to clear immigration."
Pros: "Check in was fast and efficient. Flight was uneventful, no issues."
Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "Para poder abordar .........muchas Gracias"
Pros: "Always on time"
Cons: "No TV nor magazine"
Cons: "Wouldn’t know because I wasn’t allowed on the flight"
Pros: "The arrival time was very convenient."
Pros: "Crew very friendly. Smooth take-off and landing. On time. Crew offered refreshments twice. Fast clean-up after eating. Fare very reasonable."
Cons: "Food not very tasty. But it was hot."
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Checkin and Gate agent Sofia was superb! She is a huge asset to Copa and really enjoys her job Greeted me with a huge smile and was professional from the very beginning to the end!"
Cons: "Nada.... everything went perfectly well!"
Pros: "There really isn't much to complain about with Copa as they're prompt and efficient. I usually fly on their Embraer E190ARs which are pretty spartan when it comes to additional amenities as compared to the Boeing 737 fleet. However the business class seats are comfortable have a reasonable recline for such a small aircraft."
Cons: "If you're flying on a flight operated by Copa Colombia, be prepared for business class being European styled with regular economy class seats except on the E190 there is no middle row to block off."
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Pros: "Discrimination and unequal treatment. Latinos were allowed exemptions from yellow fever entry requirements from same place on same plane similarly situated while white gringo was refused entry service Real world truth"
Cons: "Placed on standby although flight purchased 2 months earlier. Told was the first of 13 on list. Was passed over for other locals who yelled at agents for a seat. Being polite and being white is NO privilege. Was told there were no other flights. LIE, supervisor booked it . Not advised of yellow fever requirement and not allowed entry into destination Sent away on next plane"
Cons: "The food. They only had chicken in first class Not much where to choose"
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "The electricity went out at the airport in Panama which caused cancellations and delays. Copa did not handle the situation well. They did not put extra staff to deal with all the people who missed their flights. It was a total mess. I had to wait hours to get a new flight."
Pros: "Nice people , schedule ,"
Pros: "I was impressed that even though it was such a short flight the crew worked hard to provide everyone food and drinks."
Cons: "This was the first Copa flight that we didn't receive a full meal. The crew also seemed more serious and less friendly than on other Copa flights."
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "Excellente customer service"
Pros: "Meal and drinks served were tasty! Crew is always sour, neve seem approachable and happy. Copa changed EVERY gate!! After being given our boarding passes we with the gate no. On it they changed the gate without notification. Thank goodness we kept our eyes on the board otherwise we would have missed our flight! This is a serious problem with all Copa flights it seems...."
Cons: "After checking in they change the gates!!! This is crazy but understandable However if you are going to do this to checked in passengers the least you can do is make several, loud, repetitive announcements to make passengers aware as well as send an employee to the gate where your passengers are waiting and notify them that that is the wrong gate, a change has been made, and this is where to go, easy right!!!"
Pros: "Excellent service"
Cons: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"
Cons: "On my trip to Lima from lax , the boarding pass had wrong terminal.!!! Almost missed my flight. Ran three terminals at lax Bc traffic was too much to even get taxi to go around. Still wanted me to print new boarding pass when got to door of plane which defeats the purpose of early check in online and printing passes at home. On my transfer flight going Lima to LA, we have to go thru security again at door of plane in Panama boarding to LA. We just bought drinks and weren't told we couldn't bring in waiting area for flight. A latte is $7 wasted."
Pros: "Good airline Seems we'll run."
Pros: "I always prefer flying copa in general as they are normally much better customer service, bud idea Doing webcheckin the counte agents really screwed up and needed to learn to do better job next time!!!'"
Cons: "Bad idea Doing webcheckin the counte agents really screwed up and needed to learn to do better job next time!!!'"
Cons: "We sat in the plane on the runway for almost an hour and a half before finally taking off."
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Loved the FREE on-demand movies!"
Cons: "I've flown Copa many times before and it's generally good for low-cost price but this time was horrible, probably because our first time with new baby. First, there was unexpected shock of having to pay $300 at gate for ticket for the baby, even though she is 4 months and sat on my lap the whole time. Never heard of charging for that and we had to pay % of roundtrip ticket cost right there and then. Second, they don't allow early boarding for families with small children. Third, and finally, on the trip back they also suddenly announced a "no checking boxes policy" which I had also never heard of. We had to take a baby swing out of its box, dismantle it, and carry on a large part of it. A total hassle and crew was not very understanding. Definitely think twice about flying Copa if you have kids."
Pros: "Crew, girls, was amazing. Loved them all!"
Cons: "Aircraft was too fast to land. Pilit, instead of reduce speed, landed fast. Too bad for me and my girlfriend. A little girl was scared. No doubt. Some movements before landing wereasif the pilot were begginer. I felt like if shock absorbers were going to be broken."
Pros: "quick fast and easy. It was over before i knew it, which is nice on a flight."
Cons: "The air conditioning was quite cold....not as cold as the previous onee between BZE and PTY, but still far colder than it needed to be. Im glad we brought jackets."
Pros: "Best agents, F/A's, and Crew!!!! Hands down you guys are the greatest in Latin America!"
Cons: "Always food is a joke! Guys....dont give us anything and that way we are not insulted!!!!!!"
Pros: "The seats were comfortable"
Cons: "Everything was fine"
Cons: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "Foot room. Baggage room. Entertainment. Service"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "Comfortable seats & fast boarding"
Cons: "In a perfect world, no 2-hour delay."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Great crew and service"
Pros: "Being bumped to first class."
Pros: "Accommodation to any concerns"
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Lots of legroom in the exit row"
Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Cons: "Turbulence, not there fault"
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Flight was canceled with no option to leave until the next day"