Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call.
Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.
The plane left on time and arrived ontime.
Minor issue: entertainment computer did not work. I wasn’t able to watch TV for the 7hrs of plane ride. Also, the crew does not respond to the blue light when passengers call them.
Very professional and nice crew. Clean and new planes.
Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on.
Crew was nice. Lufthansa crew is usually good, so no complaints.
Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate.
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