The flight attendant for first class was excellent. Very attentive to the needs of the passengers The time scheduled for the connection flight on to Kona was too short and we missed that flight. But another flight was only an hour later. But it should have been scheduled that was in the first place.
Low cost, but I think I really wanted an aisle seat, and I could not easily get one. The return leg might be easier.
I liked the flight. What could be done better is that airplanes should seat the passengers from back to front and not front to back.
The WiFi worked for entertainment but a nearly 4 hour flight should have personal tvs
Your survey needs to include a does not apply button.
The ladies at the ticket counter (at least I think they were ladies) gave me bad information about the closing of the gates at thirty minutes before schedule takeoff and, therefore, I had only ten minutes to get through Checkpoint Charlie and to the gate in order to make the flight. I got there a minute or two after that thirty-minute window but was able to board easily. I noticed that many boarded much later than I did. So that closing the gates thirty minutes before takeoff was not true. The service was superb on the plane. The flight attendants were as nice as can be. The flight was very comfortable.
1st flight I missed because security crew wasn't there yet to process us because of ice in Portland. Yesterday’s flight was cancelled by Alaska 2 days before due to inspections and then Alaska booked me on another flight 2 days later with no other options available to me.
First time flying Alaska. We were able to fly standby on an earlier connecting flight from Seattle to Spokane, which was nice so that we can get to our hotel an hour earlier. Gate agent was very accommodating. Will fly again.
All of the employees of Alaskan air are very friendly and personable. It was a great flight!
It was clean and well maintained plane. Service was great. I could not connect to internet.
The main issue was the quantity of the drink. The hostess gave only half cup full of the soft drink. I was thirsty and was expecting full glass like every other time.
attendents were rude and the boarding was disjointed and poor
Great quik boarding, friendly gate agent and crew. Let early
We sat at the gate for over 30 minutes, with no indication as to why
All was fine. Small plane so no food or entertainment.
Very aggressive at the boarding area of only allowing one person passed a line/ sign
Delayed 7 hours Crew and employees were nice Extra long flight but at least we got in
I love how the flight crews are now saying what the weather will be like, when we can expect to be able to get up and use the restrooms etc. I have to say also that our flight crews this trip were incredible - fast and courteous - and somehow managed to do the service even on these short flights with a few bumps. The only reason for an ok rating on entertainment was because these short flights are on planes without seatback displays but that's ok because I just download shows on my iPhone beforehand.
Our flight from Detroit to LaGuardia on Thursday 8/20 was delayed from 555 to 910 due to storms and a ground stop at LGA. It’s never fun to be stuck at the airport but I thought the desk crew and captain handled it well and kept us informed. I especially liked how they referred to us as their “LaGuardia family.” I am a loyal delta customer and this is one of the reasons why.
The meal tray was not usable it was completely uneven
My return flight to Honolulu (UA 1170) was on a 777-200. I’d forgotten the weird seating arrangement in first-class (2-2-2); I was in 1B, so I faced the passenger in 1C. Unfortunately, there was a problem with the flight computer, so we left LA an hour late (6:05pm). The meal I chose was Korean BBQ Glazed short rib. It was served with a nice salad and fried rice. This meal was better than breakfast on the outgoing leg. All in all, a decent flying experience. Ratings: 777: 3.75, food: 3.5, service: 5 (out of 5).
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
This flight is a quick way to get to Chicago, but a bit expensive.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
Staff friendly and app worked really well. Modest delays were frustrating
The crew was great! The issue for me is the aircraft. The Airbus A32x is just not comfortable enough and the entertainment delivery via personal devices is problematic.
This flight left LAX on time and arrived early in HNL. The flight crew was excellent, no issues with service or attentiveness. My issue is with the A321neo ... First class should be renamed business class as the seats are not that comfortable. And, having to use my phone as the entertainment device is just not acceptable ... I'm not going to carry a tablet so I can watch a movie. The music choices are limited, at least IMO.
The passenger in front of of me reclined their seat back all the way the entire flight. Their headrest was in my face the entire flight! I barely had room for the little plastic cup of water to fit on my tray table; can you make the seats and space between the rows any smaller??? You can’t even get up to use the restroom! Worst flight I’ve had in a very long time!
I was on a small regional flight from Detroit to Philadelphia. When we landed the outside cruise needed to turn something off with the engine, which took quite a long time. Then, when they allowed us to get off the plane it was outside. They took their time, unloading all the luggage and waited till they unloaded all the luggage before they brought it over to us. It was 9 o’clock at night freezing cold out, and there was no proactive hustle to try to get people their luggage. It was really one of the worst experiences I think I’ve ever had with American until a manager came over. I don’t think they were going to even consider pulling the luggage over to the people that had been waiting outside for at least 10 minutes in the freezing cold.
It was a good trip. Flight Attendants were friendly and responsive.
The trip was very smooth and they provided great customer service
It was on time, which is always a good thing. There wasn’t any food hence my okay rating.
It was a crazy day with a lot of delays and gate changes. Not a huge fan of the Charlotte hub at all.
We have been delayed and postponed 2days and nights…and still do not have our flight until tomorrow..
American Airlines is awful!! Will never fly with them again. Connection flight left early leaving 22 people in Charlotte with no way to get to Key West for 24 hours. Would not provide hotel or any other accommodations. Bags were delayed two days.
