Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Massachusetts
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Scores according to KAYAK customer reviews
Pros: "Faster fly"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Cons: "JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent."
Pros: "Legroom!!! JetBlue sets itself apart from the rest by letting you breath in your seat!"
Cons: "Entertainment / access to entertainment on the app was mediocre"
Pros: "The crew was friendly and seats seem to be bigger than other airlines"
Cons: "My tv was broken, and that has been one of the amenities on jetBlue that is normally marketed somewhat heavily so it was a bummer. The flight was also delayed for weather reasons (I know that is not their fault, but it added to the general bummer of a flight)."
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Pros: "The boarding time was delayed two hours and then changed back to the original time half an hour before boarding."
Cons: "The boarding time was delayed two hours and then changed back to the original time half an hour before boarding."
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Cons: "Flight was delayed until the following day with no reason. Then it was delayed only several hours. Then delayed until the following day agai , before finally having the delay reduced to only 30min later than original departure time. This constant back and forth was a nightmare to deal with planning if/when to arrive for flight and consumed my entire day (night flight but first notification of delays was sent the morning of)"
Cons: "I have been a big fan of JetBlue and even have had its Mosaic status for several years. But I have started to have negative experiences related to maintenance of the planes. This flight was an example. We boarded the plane only to be told we had to get off. They had to do engine maintenance, as the engine seemed to be using or losing too much oil, according to the Captain. We finally re-boarded and arrived in Boston about 40 minutes late. Not too bad, but the pattern of maintenance issues I have experienced concerns me."
Pros: "We left early and arrived early - unheard of most of the time."
Cons: "The flight delay estimates were off and it was pushed back throughout the day. Staff members were going out of their way to ignore me when I was trying to switch flights and seemed to not be interested in helping. They kept telling me what I should have done with incomplete information rather than helping."
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Captain kept us informed"
Cons: "We were Delayed several times. We finally boarded the plane,sat outbom the tarmac for over an hour and then turned around and went back to the gate. We were then told another flight crew would have to take us. We waited another 45 mins in the plane."
Pros: "First row seat was so comfy w lots of room!"
Cons: "The flight was over six hours delayed; no heads up and customer service was a joke."
Cons: "Froze. Ended with TWO sweaters and a long sleeve shirt. Asked if cabin could be warmed a bit. Last ten minutes were cold but not freezing"
Pros: "On time, easy, liked the snacks and the TVs on flight"
Pros: "On time"
Cons: "No food choices"
Cons: "No WiFi"
Cons: "The plane was very very cold the whole trip. Awful."
Cons: "Freezing on the flight"
Pros: "For a short flight they even serve snack and drink. On time departure."
Pros: "Boarding started early, finished early, and we were able to take off early, thereby arriving early"
Pros: "The flight was fine"
Cons: "All the planes are extremely delayed"
Pros: "Always excellent service"
Cons: "The wireless Internet was very spotty."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Service Cleanliness Friendliness Ergonomic plane"
Cons: "Poor reception for entertainment"
Pros: "delayed 3 hours poor communication"
Pros: "Free snacks Good entertainment"
Cons: "Back seat pocket was ripped out Flight was delayed 90 minutes"
Pros: "The price."
Cons: "seat size."
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "On time funny staff."
Pros: "JetBlue offers good service - had a minor issue with the website while booking that was quickly resolved by customer service, air travel was efficient and without trouble. thanks!"
Cons: "Late departure, no overhead bin space available"
Pros: "Quick boarding, in flight entertainment"
Cons: "1.5 hour delay"
Pros: "Overall efficiency of the trip was very good."
Cons: "Audio in seat was poor. Lots of static and could not hear show."
Pros: "JetBlue staff are so friendly and funny. Also, love the free entertainment options. Fast, easy trip from D.C. to Boston!"
Cons: "Flight was delayed by 2 hours"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "We went to the wring airport (BWI instead of DCA) but JetBlue was able to get us on a flight boarding in only 25 minutes at BWI. No problems at gate; we gate-checked our bags, and being in row 20, we're happy that boarding started at the back of the cabin (how sensible!)."
Cons: "My husband's seat back screen died halfway into the flight."
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Cons: "3 hours delay"
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Good organization, good hygiene, polite crew."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "The crew was ok. The seats was good :)"
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Cons: "WiFi didn't work"
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "Baggage came quickly. Flight was on time."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Cons: "Late boarding and take off with no explanation."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Free movies"
Cons: "Everything fuckin sucks"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Good in general."
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "Loading process, seats and drinks were great"
Cons: "No TV on back of the seat but thankfully the ladies next to me were very entertained"
Pros: "The TV selections"
Cons: "Change d for WiFi. Cheap"
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Customer services"
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Very professionals"
Cons: "Boarding in LA was. Mess"
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Cons: "No tvs."
Cons: "All good"
Cons: "Same as above"
Pros: "Good selection of movies available, but right half of touch screen was broken..."
Cons: "Flight departure was delayed almost 30 minutes for "baggage," but Delta still managed to leave many passengers' luggage in Amsterdam. Desk agent guaranteed baggage delivery within 24 hours. 4 days and 3 airports later, my bag reached my hotel. Fly Air France instead. The food is better and they won't lose your luggage."
Pros: "Everything about my trip was exceptional!"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "It was amazing"
Cons: "Too cold"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Pros: "Did not experience food or entertainment"
Cons: "Overbooking and worrying I would miss my trip"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Everything was great."
Cons: "Had to drive 100 miles to catch second leg of trip."
Cons: "We never took off"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Cons: "Six “10 min delays” that led to a 1 hr plus delay"
Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"
Cons: "No entertainment, nor food"
Cons: "Seating is a bit cramped."
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "On time arrival"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Food was not good at all."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Lost baggage"
Cons: "They have it arriving with me. But cannot locate it. Normally they would know where it was."
Cons: "Lost connection"
Pros: "It was a good flight back to DC."
Pros: "Everyone operated fast and professional"
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"
Pros: "Loved the individual seat back entertainment"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Cons: "Allowed me to take earlier flight"
Cons: "Served drink as they prepped for landing"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."
Pros: "All of it"
Cons: "America Airlines...worst service and just a horrible experience"
Pros: "Everyone was amazing. Helpful. Kind professional"
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "Comfortable fast trip"
Cons: "Nothing all good"
Cons: "Changed our reserved seating"
Pros: "There was a large range of entertainment options. Enjoyed the seatback screens."
Cons: "We were on the plane for an hour before taking off."
Pros: "Service was fantastic everyone so friendly."
Cons: "Nothing. It was fantastic!"
Cons: "Better snacks & more legroom"
Cons: "The cabin was very hot."
Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."
Pros: "The food was quite good actually"
Cons: "comfort level was terrible"
Pros: "Everything was fine once we got replacement plane"
Cons: "Flight could be on time, not 4 hours late"
Cons: "The WiFi system is very slow"
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Cons: "Significant delay-no weather issues, didn't make sense."
Pros: "On time"
Pros: "Complimentary wine"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Pros: "I did arrive in Boston, eventually."
Cons: "The flight took off approximately 3.5 hours behind schedule and we boarded the flight and waited inside the aircraft for 2.5 hours...why did they do that? The flight attendants were offering water and trying to be as helpful as they could be.... but we're inside the plane, not going anywhere, so not much extra they can do."
Pros: "Nice new interior"
Cons: "3hour weather delay!"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Pros: "On time courteous staff excellent service"
Pros: "Desk personnel were helpful."
Cons: "Desk personnel were helpful. Experience of boarding was confusing. Layover was very unpleasant. A six hour period, not much help in getting to a counter to change. It would’ve been good to have some direction and advice, even though the boarding area"
Pros: "The plane was nice and in good shape. They had beverage service for a very quick flight which is nice. Can't rate food or entertainment because only hour or so flight."
Cons: "It was freezing in the plane and I'm never cold. When I asked for a blanket they had none!!! They had just announced whatever they can do to make your flight more comfortable ask them. Not true, just words. Disappointed after the great treatment after flying ANA."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Cons: "Check in process was at kiosk was long wait"
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "the personnel were polite and personable and eager to help"
Pros: "Humor of pilot in Boston."
Cons: "Runway construction in Boston delayed flight out of Washington. No healthy snacks- Cheetos."
Pros: "NOTHING AT ALL WHATSOEVER!!!!!!"
Cons: "EVERYTHING!!!!!! I will never fly with united ever again even if it's the last airline left on earth!!!!"
Pros: "Stroopwafel and efficient boarding process."
Cons: "Very tightly packed seats; flight attendant complaint about collecting trash from outside vendors. I guess the obvious alternative is just to leave it in the seat!"
Cons: "sat on the plane for over an hour, no notification for 35-40 mins as to of why we were not leaving. no air conditioning was extremely hot"
Pros: "Pretty standard flight, crew was nice and polite."
Cons: "Very bare bones, no entertainment that you didn't have to pay for, not even a music channel. Food/drinks were bare minimum too, definitely suffered in comparison to my JetBlue flight home."
Pros: "We actually arrived early."
Cons: "Overheads taken with LARGE bags before we even boarded"
Pros: "Lovely, comfortable"
Cons: "Old plane and was not clean."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Cons: "The lack of breakfast options. Lack of room."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "I liked there was a United employee at the gate to let us know where to go for our connecting flight."
Cons: "I have no complaints."
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "Liked the upgrade to first class"
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Pros: "Boarding was a breeze. Seats were very comfortable"
Cons: "No snack served"
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "Very poor service"
Pros: "Hair plane was very clean"
Cons: "More options for Food (snaks and drinks)"
Pros: "The crew was nice and did the best they could."
Cons: "The plane was newer and the seats were leather, so it looked clean and nice. But the seats are really close together in every side, it is tight sitting. The terminals are bare bones, had to walk out in the rain and hail to get inside, and the luggage took forever. The pricing policies are insane, charges for luggage, drinks, all very unclear. First time using Frontier and it seems like a great deal at first but adding up all the extra fees I am never using them again, the price ends up being like a regular carrier. Not worth it."
Pros: "Safe flight... relaxing"
Cons: "Everything had an additional cost"
Pros: "Getting off the plane"
Cons: "The seats are terrible."
Pros: "Pilot and crew were skilled in preparation for crash landing"
Cons: "2 hour delays on tarmac, aircraft malfunction and frightening landing. Will not fly with Frontier again"
Pros: "Liked everything just wanted a better seating choice"
Cons: "The middle seat"
Pros: "I liked the boarding process after boarding started"
Cons: "I did not like the wait time to board"
Pros: "Cheap flight"
Cons: "Bag fee"
Cons: "Flight was delayed over 5 hours. I missed most of the meeting I was attending for the day."
Cons: "Terrible service, unprofessional, impractical and unreasonable airline that should never be suggested."
Cons: "Baggage claim took way too long"
Pros: "The baseline flight was inexpensive."
Cons: "After landing, we had to sit on the runway for 40 minutes, because frontier has only one gate at Austin International, and here was another plane still at the gate loading. Basically, they incorrectly scheduled the flights. As if that wasn't annoying enough. After landing, we had to wait an additional 50 minutes to receive our luggage! In all, it was an hour and a half after landing that I had my luggage in hand and finally got to leave the airport. You must pay to select a seat. You must pay to have a carry-on ($35 to $60 depending on when you pay) or any luggage at all. Basically you must pay a little extra for everything. The seats are a piece of sheet metal with 1/4" of padding, do not recline, and have less leg room than any other airline in my experience. There was an empty exit row seat, and as I am tall (6'2"), I thought it wasn't unreasonable for me to ask to move. When the flight attendant walked by, I had to say excuse me several times, each time louder until I was virtually shouting. When she finally acknowledged me and I asked about the seat, she said sure, you can move, for $50."
Pros: "I país for seat 25...$12."
Cons: "I would not FL y any more for Frontier"
Cons: "Don't have food free inside the fly"
Pros: "Overall service"
Cons: "I will be hesitant to fly with Fromtier again. They nickel and dime you for everything!"
Cons: "The check in was soooo slow, the person who was helping did not know what she was doing."
Pros: "Poor quality airline. Will never ride the airline again."
Cons: "Frontier service."
Pros: "Nothing good, bad baggage handling experience, miss commitment. Overall it was pretty bad."
Pros: "Picking out seat"
Cons: "No free snacks"
Cons: "The most uncomfortable traveling experience in my life."
Cons: "I booked this ticket about a month ago. I was traveling to va to drive in a car race. I rented a race car, had it delivered to the track, payed my entry fee and just had to show up at the race track to drive. Total for the weekend was about 3k$ The day of my flight around 3 in the afternoon, I attempted to check into my flight. There seemed to be something wrong with frontiers website as I kept getting a red error message. I made about 15 attempts from two different computers. I kept getting an error. There was clearly a problem on Frontiers end. I would have to check in at the airport. I do not check luggage and being a red eye, I arrived at the Frontier kiosk an hour before my flight (plenty of time). I made multiple failed attempts to print my boarding pass before waiting in line. After the wait in line, the very unfriendly Frontier lady scolded me for not arriving earlier and said I would have to wait to speak with the manager as she could not help me. After another wait the manager told me that the flight was oversold and the tickets were given out based on when people checked in and all he could do was put me on the same flight tomorrow. Which was pointless because my race was at 9am the next day. I am not sure how this is even legal? It certainly is not fair, I will never book a flight on frontier again, I may not even use kayak. I am out thousands of dollars, and very mad about everything to do with this."
Cons: "Sat on tarmac for an hour once we landed. Finally get off plane amd they lost the whole planes bags!!"
Cons: "40 minutes and still no bags"
Cons: "this company does not respect the customer. For both flights delay of more than 6 hours."
Cons: "The flight was delayed for almost 4 hours and they kept us inside the plane for 2 or 3 hours while doing some stuffs and it was really hot inside."
Cons: "2 hours on tarmac. Yuck."
Pros: "On time"
Cons: "Dirty plane, seats don't lean back, the tray table isn't even full size! That's not a joke. Avoid frontier"
Cons: "Not enough room to use laptop"
Pros: "Arriving safely"
Cons: "No real sincere apology about two hour delay"
Pros: "I'd rather take a shower at auschwitz than fly frontier again"
Cons: "Everything. Literally everything"
Pros: "I didn't die."
Cons: "Terrible service. Massive delays. Will not use this airline again."
Cons: "Had to pay to check a bag. The seats were more like a bench than individual seats."
Cons: "No entertainment and you have to pay for a soda. Really"
Pros: "It wasn't a full flight. We were able to board with no line."
Cons: "This was no a good flight but at little fault to the airline. Guest was having a seizure and there were multiple babies crying the length of the flight."
Pros: "That we eventually arrived"
Cons: "That we arrived 3.5 hours after we were supposed to"
Pros: "The crew was very helpful."
Cons: "The pilot brought the plane into the airport extremely fast and jerky. I was afraid. My daughter was afraid. People in front of us were afraid. If he had warned us, we may not have been so nervous. Was he trying to make up time because of the weather problems in DC? It wasn't worth it."
Cons: "The flight was delayed for nearly 4 hours, without notice or explanation for most of that time - even though it was a foregone conclusion, because a replacement aircraft had to be flown from CA to FL for maintenance reasons. Then, the counter personnel were arrogant and offensive in dealing with disappointed passengers (who would not be arriving at their destination until 2 am). Frontier is absolutely the worst airline I have dealt with in the past several years, and I am not likely to ever book a flight on Frontier again - especially since the hidden fees tend to make the ultimate price nearly the same as other airlines."
Pros: "We arrived safely."
Cons: "3 hour delayed flight. Flight attendents. Didn't receive a voucher of any kind."
Cons: "There were too many added costs. In the end it is more expensive to fly Frontier than other airlines. The pricing is deceiving."
Pros: "I like lower charges on changing bags"
Cons: "Luggage took 45 minutes to arrive"
Cons: "It was unfair to Charged us $90 for the carry on"
Pros: "Arrived early"
Pros: "I liked that it was boarding was fast and courteous and professional."
Cons: "that I had to pay $40.00 for a small bag that I had to check it in."
Airlines flying from District of Columbia to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Massachusetts
Masks required on board, masks provided on flights from District of Columbia to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Massachusetts
Testing for antibodies, testing for symptoms for flights from District of Columbia to Massachusetts
Waiving of change fees. Search flexible flights from District of Columbia to Massachusetts