Pros: "On time, effeciently boarded, clean"
Cons: "Serve drinks a little sooner in flight. Descent started right after serve"
Cons: "The shade on the window was broken so I couldn't closer it."
Cons: "Luggage boarding and de boarding was longer than the flight. Very frustrating."
Cons: "Flight wasn't crowded so could spread out for flight and not sit next to anyone."
Pros: "The flight was quickly done with very direct routing once we were airborne."
Cons: "Our late-night summer flight out of Baltimore was delayed by lightning, which delayed baggage loading until the storm passed. Crew announcements were OK. The flight was without food due to minor turbulence and short length of flight."
Pros: "We had some turbulence for much of the flight, that the pilot was unable to avoid. Also, there was a short delay to check for aircraft damage due to a bird strike during landing at Baltimore. Flight was cleared and left, arriving a bit late in San Diego. Good job handling the situations."
Pros: "Great service and crew"
Cons: "WiFi was down which made the long flight painful with kids."
Cons: "The WiFi on the plane was not working and that made it difficult to keep my 4 year old son sitting still"
Cons: "Flight delayed And wrong message of boarding when flight was delayed"
Cons: "The wheelchair assistant made me and my wife remove our medications from our carry-on bags, this was an unnecessary inconvenience. When we arrived at the gate I gave him a US$2.00, which I believed was fair, but he wanted more money. Lousy wheelchair service."
Pros: "Seats were the most uncomfortable seats. There was no give in the seats and they didn't move at all. The armrests went up but jutted out like daggers. So, if you tried to stretch out it was impossible. I felt like a homeless person who wasn't supposed to lay on a bench."
Cons: "Better seats."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Cons: "The TVs were unavailable on both trips. Not a deal brraker but less then ideal. Otherwise, excellent service."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Cons: "If I’d known I was getting a seat that didn’t recline I would have made another seat choice."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "One was great and one was not helpful and was condescending"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Cons: "I don’t like that you have to pay for a carry on...I think that’s a really sneaky way of doing business. The ladies were pretty rude pulling people out of line and demanding payment Our flight was a 1/2 hour late arriving and we sat in the plane after boarding for one hour with very little communication. If the plane has to be fueled why board everyone into the cramped space to sit there. Very uncomfortable."
Cons: "1.5 hour flight delay. Very uncomfortable seats. Confusing boarding upgrade and seat assignment."
Pros: "Flight was what i expected. Someone was asleep in my assigned seat so i took a seat in a vacant row just behind him."
Cons: "Seats are hard. Trays are useless. Wish they did just a little more."
Pros: "And then had to wait at the gate while another plane left."
Pros: "The travel time from BW to BOs was a lot shorter then what it said in the ticket so it was a good surprise"
Cons: "Horrible!!!!!!!! Flight delayed and stuck on the airplane for 30 min"
Pros: "Gave $7 food voucher and $50 voucher for future flight for the delayed flight"
Cons: "Flight was delayed 4 hrs and then we sat at gate for 1 hr after boarding"
Cons: "Spirit airlines canceled my flight but provided no means for alternate arrangements. I had to purchase another ticket on another airline at the last minute. Got nothing for the rountrip ticket I purchased from Soirit, do not buy tickets on this airline. They will take your money and give you nothing in exchange."
Pros: "Absolutely nothing"
Cons: "This flight was cancelled due to a Friday flight cancellation, I am not happy to be further inconvenienced with email surveys on things that didn't happen."
Cons: "Hidden carry on fees. Rude staff. Delays both ways. Will absolutely never fly Spirit again."