Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Better flight attendant"
Cons: "The flight was delayed significantly and no explanation was ever offered as to why."
Pros: "Everything’s was good"
Cons: "The line at the airline was long taking for ever"
Pros: "El vuelo fue muy bueno"
Cons: "Para ser perfecto, faltan USB port en los asientos"
Pros: "Fast check-in, early take off"
Pros: "I gotta day Goodfellas great classic."
Cons: "Boarding late was fine I get delays. I don’t get why the crew grabbed my carry on saying that it was full inside, but when I get in there lots of space was available. I was the last passenger on so that was just poor communication."
Pros: "I watched the office on the little tv"
Pros: "Comfort of the emergency row seat, friendliness of staff."
Cons: "Boarding process took a while, and we had to wait extra time for bags to be removed, on top of the delay that there already was."
Pros: "Julie the ticket agent is very helpful and made our flight comfortable"
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Pros: "This older airplane has lots of room. And has free TV and movies on domestic flights on all seats."
Cons: "However an older plane does not have touch screens and movie choice is limited."
Pros: "The wheel chair service upon arrival in Orlando was good compared to the one when I was leaving from Orlando. I had the worst service ever."
Cons: "The lady at TSA in Santo Domingo was unpleasant and rough.. I told her that I didn’t have to take off my shoes because the boarding pass was marked pre check. She said even the President has to take off his shoes, which was so unprofessional and rude. That made my overall trip frustrated."
Pros: "Smooth in he air"
Cons: "The pilot made an announcement that on the planes arrival the wing had a crack in it and it needs to be checked prior to lift out. I am upset because if the plane was broken don’t load the plane with new passengers until your sure the plane could fly. They loaded the plane with all the passengers then made up wait until they got mechanic clearance and paperwork approved to fly. Which took approx 1.hours late. Boarded plane at 9:30 left at 10:30. Arrived very late."
Pros: "Excellent service. Efficient boarding. Not packed to the gills"
Pros: "More leg room, longer seat belt"
Cons: "No food, only snack"
Pros: "Great attendants, comfortable, clean, and extra room."
Cons: "TV screens were down in my entire row."
Cons: "A lote of wait."
Pros: "The seatback TVs never came on, they were all synced and played one channel the entire flights."
Cons: "The return flight was delayed 3 hours due to mechanical problems with the plane and the need to find a replacement plane. Then no fresh dood was available for purchase due to the olane not being stocked in advance. The in flight crew was very nice and apologetic, but it made for a very late night and difficult flight. We didn’t land until after midnight."
Cons: "Departure and return flights were both delayed 30+ minutes."
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "Really nice crew that tried the best they could"
Cons: "Cold the entire flight w air vents closed.delayed 4 hrs, 3 of which spent on plane freezing"
Pros: "The entire experience was great,, From check in to luggage pick up friendly helpful staff, comfortable seats, great snacks. I will only fly Jet Blue from now on if they have flights to my destination. No other airline comes close, simply the best!!!"
Cons: "Flight was late taking off, but not too bad."
Cons: "Agent in Dominican rep counter not very professional"
Cons: "Flight was moved to following day. Won’t work so I need to have other airline booked."
Cons: "late departure and arrival on both flights"
Pros: "Attention, no lines, fast boarding"
Cons: "I didn’t eat, I slept all the flight, that’s the Reason I didn’t make any commet regarding the food"
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "The crew. The comfort."
Cons: "Almost 2 hours delay."
Cons: "The flight attendants were very rude and didn’t like their attitude"
Pros: "Was able to have one carry on plus a personal item."
Cons: "Unfortunately, the food selection was poor, as in a drink and a bag of chips. I just flew through Delta and it was a big difference in service. JetBlue used to have high standards and now I'm seeing more delayed flights, lengthy security screenings, higher airfares, and just overall poor customer service. The chairs don't have outlets to charge your devices, and controls are embedded on arm rests so its uncomfortable. I also tried connecting to the Wifi and it didn't work. Flying used to be fun, but now it's a drag, pun intended."
Cons: "Baggage claim in SanJose was aweful....I had to walk a very long distance (to another terminal) unbenounced by the flight crew to retrieve my luggage...please don't let this happen to other people"
Pros: "Departure on time"
Pros: "Got home safely!"
Cons: "Spent 80$ to have more comfortable seat. It was bigger that was all. Very Coldbup front. Armrests in 1f don't go down if they did u could have stretched out as two seats next to me empty."
Pros: "He was very clear with instructions and information, especially about expected turbulence and landing times. The crew was overall friendly."
Cons: "Reason for delay was never given. Boarding was an enexplicable 15 min. wait in a line that didn't move. The movie selection was poor."
Pros: "Sorry but there was nothing to complain about. No bitchin here."
Cons: "Better maneger in counter of Dom Rep at that time Morning saturday 19 august 2017"
Pros: "Once in the plane everything was fine."
Cons: "Plane was delayed by 2 hrs.going , and returning from destination. JetBlue is not reliable. It is happening more often. On top of that they charge more when you need to check in a luggage. For the price, Delta is so much better, and you do not have to pay for check in luggage. For that reason, I will try to stop flying JetBlue, and fly DELTA. REFERRED DESTINATION: SANTO DOMINGO.SQR"
Cons: "no internet"
Cons: "Avion pequeño"
Pros: "Very good!"
Pros: "The tvs are nice. The selection of snacks the one time they came around was good. I also liked the phone charger ports."
Cons: "They only came around once on our 6 hour trip to offer snacks and drinks. I think a second round should have happened. Also our plane came into the wrong terminal so we had to walk over 20 minutes to the different terminal to get our luggage. They didn't really explain how to do that."
Pros: "Nice staff, loved free wifi and tv streaming"
Cons: "Was 1hr late to arrive due to weather"
Pros: "4 hours delayed. It really sucked. Ruined my mood. Will try another airline next time."
Cons: "Delays for overnight flights keep happening. This is not new. Fix it."
Pros: "Even though our flight was delayed coming back home from San Jose. We still got there in a timely manner."
Cons: "Being in the middle seat."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Cons: "Bag drop agent was not helpful."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Pros: "Put up at the marriot"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Cons: "Not delay the flight for 3+ hours"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "Was gud"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "It’s was the best flight in my life"
Cons: "Wasted my time on security and lost my flight"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Pros: "The seat was decent"
Cons: "A little late for departure, still loved it"
Pros: "The crew on that flight was really good."
Cons: "The boarding process, especially out of Panama"
Pros: "Crew was amazing. I was thinking of upgrading to business class but did not know how"
Cons: "copa is great"
Pros: "Crew.... very kind"
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "Everything really."
Cons: "If I have to choose something it would be food"
Pros: "The crew was attentive, helpful and friendly"
Pros: "Buen servicio y llego a su hora programada"
Cons: "Not seat changes"
Cons: "I cant think of anything at the moment."
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Cons: "Nice trip"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"
Pros: "Easy check-in"
Cons: "No había tv individual, staff no muy amable"
Pros: "Same as above."
Cons: "Copa Airlines"
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "Excellent fight and personnel"
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Pros: "First flight had lots of leg room and a hot sandwich. Great deal."
Pros: "That it took off on time. We had TV, Movies to watch BUT..."
Cons: "The sound was so bad we could not watch the movies or TV ( I tried 3 different ones.) Very disappointing for a long flight. Being in the last row was very uncomfortable - can't recline. Very bad for older folks like us"
Pros: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."
Pros: "The flight itself was good. The crew was fine. The entertainment was okay but limited."
Cons: "We tried 4 times to get special meals without success. Airplane not in working order. My seat was lumpy and very uncomfortable, a seatbelt was broken and one bathroom door did not lock and the light did not come on. The seats are too narrow and I'm thin."
Cons: "Service was not helpful."
Pros: "It was everything pretty good!"
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Cons: "Everything was OK"
Pros: "ME encantó ENCANTO viajar por copa, servicio, cumplimiento, excelentes!"
Cons: "De Panamá a Medellin no fueron tan amables."
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Pros: "amount of leg room"
Cons: "had to go thru a second security check in Panama City and the gate that was used did not have any where near the amount of room that was needed for the amount of people processed for that flight. It was very crowded and noisy."
Cons: "The time in between my connecting flights was short. Had to run to the next flight and barely made it."
Pros: "Service,flight crew, the attention and the flight was excellent"
Pros: "Exelent friendly sevice by the crew"
Pros: "The food and service was great!"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "The service was excelent"
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Pros: "Nothing. Everything was a bad costumer service."
Cons: "I missed my flight because in the town I live , there was a landslide and rocks fall on the road. And it was impossible to get out of the town and I didn't find any help for refunding or changing the dates of my flight. Really bad costumer service, I'm still waiting for a reply of the emails I sent to vayama. Imposible to comunicar with it by phone with them and with the kayak office in Colombia."
Pros: "Plenty of legroom and the boarding process was very smooth"
Pros: "flight attendants were very courteous and helpful."
Pros: "- nice staff - food on the plane"
Pros: "Flight was on time....nice helpful crew"
Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."
Pros: "The service its excellent never change!!!"
Pros: "My son was terrified and was screaming I really appreciated how one of the attendants tried to cheer him up and even held him to comfort him, took him to see the captain and they told me to do whatever I needed to comfort him, they made me feel relieved and also food was good"
Pros: "Flight was on time and arrival was earlier than scheduled."
Pros: "The most important part is we got to Panama without any problem (except for a misfiring engine before takeoff). The crew was good."
Cons: "The plane was really old (I think) and very cramped. No leg room at all and if the person in front reclined, it got very tight (couldn't put down the tray and I am a thin guy). I've flown a lot over the years and this was among the most uncomfortable flights in memory (same deal flying to Boston too)."
Pros: "The crew did the best they could"
Cons: "Flight was super delayed with no explanation"
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Pros: "The variety of food for purchase was nice!"
Cons: "THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown."
Cons: "Overhead luggage compartment in business class was poor"
Pros: "Very good. No issues"
Cons: "We had one checked bag and it did not arrive when we landed. Told it was on the next flag but did not arrive until after midnight."
Pros: "Service Director n Business class was excellent"
Pros: "Not much except the smooth flight."
Cons: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."
Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Pros: "Food served was excellent"
Cons: "The TV screens are very dark and hard to see"
Pros: "Everything went almost smoothly and so I have little to complain about."
Cons: "There was a snow storm in Toronto that caused me to lose about an hour. This is obviously to the fault of no one, but it was annoying nonetheless. It ended up causing me to miss my initial flight to Kelowna."
Cons: "My 5-hour flight was delayed 5 hours. Missed all my scheduled events. I had planned for up to 3 hours of issues (delays, traffic, luggage issues, etc.) and it was still not enough to allow me to make my meeting on time. Additionally, the in-flight entertainment system linked to my seat was defective and only provided sound in one ear."
Pros: "We arrived safely"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Cons: "Flight was delayed for 3 and half hours."
Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Cons: "Our flight was delayed by 3 hours. The delay was announced after we had boarded and sat in the plane. Not acceptable. For the delay all that was served was water after about an hour, and pretzels and soft drink after two hours. Not acceptable."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Cons: "Multiple delays, slow employees at desk, employees had attitudes when they were asked questions."
Cons: "They over sold tickets"
Pros: "Nothing. This was the least pleasant flying experience I've ever had."
Cons: "1. They scheduled me for an overnight layover FOR NO REASON when there were multiple flights leaving earlier to my ultimate destination. 2. The airplane food gave me food poisoning and I had to spend the night in the ER. 3. My flight the next morning was delayed by 3hrs. Meanwhile, other flights to the same destination were taking off with no problem."
Cons: "No complimentary snacks"
Pros: "Staff very friendly"
Cons: "A bit crowded in economy but leg room was adequate"
Pros: "Free beer, one flight attendant"
Cons: "Crew was rude and didn't care much"
Pros: "Airplane, legroom, crew, entertainment"
Cons: "Had 2 delays, one at gate for 40 minutesand secind after already boarding - for an hour!"
Pros: "The free drinks with the meal and having two seats at the window."
Cons: "Walking threw business class to my coach seat."
Pros: "Nice interior. Free movies."
Cons: "Air Canada is always delayed."
Pros: "Boarding was a breeze. The in flight crew were excellent. The best landing ever. Would fly with them again."
Pros: "Layla!!!! Mimosa Heineken"
Pros: "The boarding process was quick and the crew was friendly and professional"
Cons: "The only problem I had on the flight occurred in Cincinnati when my wife got lectured that her bag weighed to much for plane side check-in. The baggage handlers at CVG were rather rude."
Pros: "everything went well."
Cons: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."
Pros: "TV screens and entertainment were nice."
Cons: "I would like to have the two meal options be one with meat and one without. The quality of the meal could have been better."
Pros: "Overall, it was a smooth flight and the staff was helpful throughout this long flight."
Cons: "My flight from Munich to Toronto did not have the ability to recharge technology in my seat. It was a 9 hour flight, and this would have been helpful. The flight data would not display in my seat. This would have been nice to have the ability to track our progress. It was displayed i some of the monitors, however not all of them."
Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"
Pros: "Return flight -staff were friendly, more spaceous"
Cons: "Arrive flight to Punta cana -staff could be more corteous and friendly"
Pros: "Was moved to a nonstop Flight when my original two segment flight was delayed!! Arrived and hour before scheduled."
Pros: "Same as first leg of journey...."
Pros: "I liked the gate agents."
Cons: "Where to start? How about, the planes are so old and so poorly maintained that our plane was almost three hours late taking off while they fixed something. At least two other flights from Dublin to Toronto took off around us, but we were never offered to be switched over to other planes so we could make our connecting flights. As a result, a plane full of angry people hassled by a serious lack of customer service focus landed in Toronto and had to, AGAIN, get in a huge line to be processed with all of the missed flights. They knew we were coming--WHY weren't there more preparations made for a much smoother transition?? I hate Air Canada and will never again knowingly book that airline. They need to change out the entire fleet of old, crappy, smelly, falling-apart planes."
Pros: "Great attention from staff towards patrons."
Cons: "The late boarding, the delay to liftoff"
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Pros: "I liked all the assistant they gave to make a person comfortable."
Cons: "That we had no choice for the seat on the plane"
Pros: "I liked the food and snacks."
Cons: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "The plane was nearly empty. Plenty room to stretch out Staff was very nice and offered extra food."
Cons: "No wine service. No free entertainment. Flight was changed to depart 1 hour earlier."
Pros: "Efficient, vigilant and helpful crew"
Pros: "Nothing to like"
Cons: "Passenger seats are way to close, if the person in front of you leans their seat back, forget about using your tray. I know I haven't flown in over a year, but did all airlines stop passing out snacks. Make sure you bring your credit card in case you get hungry. They charge you for everything except basic drinks and make sure you use the latrine prior to boarding because they are too busy swiping the credit cards, they block the isle to get access to it."
Pros: "short flight with a good seat. fast baggage service"
Cons: "Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed."
Cons: "You have to pay for everything"
Pros: "the pilot did a great job, I was looking for him to congratulate him, but I did not see him,"
Cons: "Delayed 40 minutes due to delay in inbound aircraft. Slow turning around added a second delay."
Pros: "We left almost on time"
Cons: "Seating arrangement on departure was a horrible experience."
Pros: "Almost left on time"
Cons: "Seats that we were assigned was taking , me and my wife were moved to 3 different sets and still ended up separated."
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "The sit was so croweded"
Pros: "You cannot watch shows or.movis on demand. You can only watch TV movies, commercials and all"
Cons: "We weren't allowed in the Premier Lounge even though we had first class tickets. They said only international passengers."
Pros: "Great flight attendants."
Cons: "Wifi only available in continental US but even when we got to that point it was still inaccessible."
Pros: "Poor experience sitting in the seats right in front of emgency exit. I’m not that tall at 5’11’ and sitting straight up I had 1 inch between my knees and seat in front with no ability to recline."
Cons: "Everything Everything bad from seating to service and beyond"
Cons: "We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business"
Cons: "VeRy long flight that didn’t need to be as long. Small plane. Hard landing and very quick stop where where everyone screamed."
Cons: "Had to cancel my trip due to family illness. But, not acceptable to United for a refund. And wants to charge me as much as a new ticket to save my ticket. Why penalize me for a sick relative? Unbelievable! And very disappointing."
Cons: "The flight was very hot and uncomfortable"
Pros: "On time"
Cons: "Tight seats, boarding process"
Cons: "power plug didn't work"
Pros: "Loved the crew and the salmon meal was tasty"
Cons: "Needed better choice of Chardonnay"
Pros: "Free World Series viewing"
Cons: "No power outlets at seat"
Cons: "I couldn’t pick my seats online. Having to take that extra step at the airport was a hassle. Also we that way I wasn’t guaranteed to be sitting with my husband."
Cons: "I would like to have a response from United Airline , my email address is pamm. strickland @ gmail.com"
Pros: "Same as above."
Cons: "Same as above."
Cons: "After the gates closed, an exit light broke and the staff took over an hour to fix it. Flight delayed."
Pros: "Everything was excellent just the landing was really rough"
Cons: "The landing"
Pros: "Flight attendants were extremely welcoming and captain ensured plenty of updates. Even arrived early!"
Pros: "Delayed outbound so I got to CA much later than I needed to be."
Cons: "We was almost 2hrs into the flight headed to Punta Cana from D.C. The plane was turned around and taken back to D.C due to air conditioning problems. Which made. I sense to me. I lost a full day or vacation, activities and private boat ride I was a guess speaker at."
Pros: "quick boarding"
Cons: "no outlets!"
Pros: "Male flight attendant was so genuinely kind to an elderly couple next to me. Female was nice as well. Seat more comfortable than last flight. Flight on time."
Cons: "Cannot connect to wifi. No entertainment. Need stronger signal. No charging spot for electronic device in my seat."
Pros: "Left on time"
Cons: "Crammed unconfortable"
Pros: "Staff was wecoming and friendly"
Cons: "Couldn't even access united's flight map without paying for movies. Seats are very small, large neighbor next to me used my armrest the whole flight and generally spilled into my seat."
Pros: "Love the entertainment with Direct TV, worked great"
Cons: "More food options please. Also wifi didn't work at all during flight."
Pros: "Overbooked flight and were upgrade"
Pros: "Everything was on time!!! I flew in the new airplane with the adjustable seats coach and I was comfortable!!! This is a huge difference from a couple of years ago when I totally refused to fly this airline due to the the small uncomfortable seats when I was flying from NY to LA. The service was amazing - every person from the kiosk help to the suitcase attendant who found my forgotten duty-free purchase after arrival. I had the best experience flying United - they really stepped up their game!!! No complaints!!!"
Pros: "The crew were nice"
Cons: "Your entertainment sucks everything cost so much. There is NO leg room. Your planes I think are old needs to be updated."
Pros: "great crew great flight and in flight service."
Pros: "Crew was nice"
Cons: "The 5 hour delay"
Pros: "Absolutely nothing."
Cons: "The flights were delayed both there and back with United for reasons that at first were due to weather then when the other airlines were leaving they switched and said system error. I barely made my wedding and missed an entire day, arriving late. Then again had flight delays back and arrived home late right before work the next day. Overall I would never fly United Airlines again."
Cons: "The only negative was that after waiting to taxi (for almost 10 minutes), we received an announcement that it would be a little longer because they realized that the had yet to re-fuel the plane. That was somewhat alarming."
Pros: "Flight was on schedule and arrived early."
Pros: "Online confirmation"
Cons: "My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable."
Pros: "Wi fi movies"
Cons: "Tiny seats. I'm 6'1" and 225. All passengers need more elbow and leg room."
Pros: "Average experience. Mostly pleasant enough."
Cons: "United changed our flight with No chance to object. Then reassigned us to separate seats. We asked to be moved next to each other. We were repeatedly and rudely dismissed 3 times, at 3 different levels, as if we were in the wrong to ask. If not for the kindness of a fellow passenger we would not have flown together. Very poor hospitality training."
Cons: "Terminals were a bit far a part"
Pros: "Nothing, worst flight I've ever had."
Cons: "Dried throw up on the floor in front of my seat.disgusting. SO MANY FLIES IN THE CABIN!!! Crew seemed like they hated their jobs, were NOT attentive. wasn't cleaned at all. Plane smelled. Charge port didn't work. Tray was extremely dirty. It was the worst flight I have ever had and is making me dread flying United back home."
Pros: "Boarding was on time and flight departed in time"
Cons: "Seats uncomfortable, no snack variety, no entertainment"
Airlines flying from the Dominican Republic to San Jose have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights