Daily cleaning, installation of cabin HEPA filters on flights from Dublin to Boston
Etihad Airways, Aer Lingus and United Airlines have all waived their change and cancellation fees on flights from Dublin to Boston. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Dublin to Boston.
Most visitors from Dublin will not be allowed to enter Boston. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Boston
Visitors from Dublin are not required to quarantine after entering Boston.
Visitors from Dublin must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Boston.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Aer Lingus will fly you directly to Boston’s Logan International Airport (BOS) from Dublin International Airport (DUB). British Airways has a single stop in London Heathrow International Airport (LHR), while United has a layover in Newark International Airport (EWR).
If you are travelling with Aer Lingus you will arrive at Terminal C, while if your flight is with British Airways you can expect to land at Terminal E. If you are flying with United, then your flight will land at Terminal B. From the ground floor of each terminal, you can get a taxi, a rental car, or the blue line if you are heading to Downtown Boston from the airport.
There are no restaurants accessible to arriving travellers in Terminal E of Boston International Airport. The only restaurant available in terminal E is after security in departures on the third floor. The closest accessible restaurant is the doughnut shop on the first floor of Terminal C. At Terminal B, you can get a sandwich from one of the famous cafés.
A direct flight to Boston will take on average 6h 55m to travel the 2985 miles flying distance from Dublin.
4 direct flights run between Dublin and Boston on a daily basis. On average, there are about 28 departures each week.
In the past 3 days, the cheapest one-way tickets to Boston from Dublin were found on Icelandair ($297) and Lufthansa ($306), and the lowest round-trip tickets were found on TAP AIR PORTUGAL ($280) and Icelandair ($339).
Yes, you'll most likely have to show a valid passport before boarding the plane in Dublin and on arrival in Boston.
When flying from Dublin to Boston, you should consider leaving on a Monday and avoid Wednesdays if you are looking for the best rates. For your return to Dublin, you’ll find the best rates on Wednesdays and the most expensive ones on Tuesdays.
On your way to Boston, you’ll fly out from Dublin. You’ll be landing at Boston Logan Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Dublin to Boston.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Boston from Dublin is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Boston with an airline and back to Dublin with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Boston from Dublin up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I was fortunate the person in front didn’t lean back"
Cons: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Cons: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Cons: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."
Cons: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Cons: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Pros: "The service was friendly and efficient. My seat was comfortable."
Cons: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Pros: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Cons: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Cons: "We didn't even make this flight."
Pros: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Cons: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "Proper business service all the way."
Cons: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Pros: "friendly crew; easy boarding; arrival on time"
Cons: "Seat not very comfortable and very little leg room"
Pros: "Crew was nice."
Cons: "TV's did not work. Food was lousy."
Pros: "Friendly crew; good food"
Cons: "No wifi"
Pros: "Friendly crew. Food was good. Good take off and landing."
Cons: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Pros: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Pros: "Staff, and service were good."
Cons: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Pros: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Pros: "Overall good"
Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"
Pros: "Loved the crew they were great!!"
Cons: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Pros: "Crew and people were fantastic!"
Cons: "LONG lines again. No luggage even with a 4 hour layover"
Pros: "Food, entertainment, on time, excellent flight"
Cons: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "good entertainment system"
Cons: "not enough leg room"
Cons: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Pros: "Same as above!"
Pros: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Cons: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Cons: "Not sure why loading is not by aisles, seems not that efficient"
Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pros: "Courteous staff,"
Cons: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Cons: "Same as above."
Pros: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Cons: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Pros: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Cons: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Pros: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Cons: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."
Pros: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Cons: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."
Pros: "Crew was excellent, and the food was both ample and appetizing."
Cons: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."
Pros: "The crew were great. They did the best they could given the circumstances. We got a compensation voucher because of all the trouble on the flight. That's something, though it's not super useful for the occasional traveler on SWISS (2000 miles and more bonus miles or CHF 50 travel voucher)."
Cons: "The plane arrived in Boston 50 minutes late, because we left Zurich late. That was because we were waiting on people to make a connection. Which was probably because their SWISS flight was late. Why are all SWISS flights running late??? There was no coffee or tea on the flight because there was a problem with the electrical system of the hot water machines. That could have been fixed before we left.... The entertainment system is clunky, and it didn't help that it had to be rebooted (took 20 minutes !?!?) in the middle of the flight to deal with some 'isssues'. The big boxes with the entertainment system underneath the seats are not fun either, they really cut into legroom. In general, it seems this plane is in need of a bit of an overhaul and maintenance. And whatever happened to Swiss punctuality? I'm not used to SWISS flights being late. You can do much better than that, you used to!"
Pros: "That I was able to get the front seat with the extra legroom at no extra charge. I also liked that the take off and landing were smooth. As was the flight in general. Also, the Swiss chocolate was good."
Cons: "The seats are so narrow and uncomfortable! The overnight flight from Boston to Zurich was the most uncomfortable flight I've ever experienced. There is no legroom. And the seats are incredibly narrow. When the person in front of me had their seat reclining I had even less room. Horrible. The only reason the flight from Zurich to Boston wasn't quite as bad was because I was able to get the seat by the exit aisle with extra legroom. The food was terrible. It didn't taste like real food. It looked and tasted totally artificial. Overall, a very poor experience."
Pros: "Loved the entertainment options, and pretty Good food!"
Pros: "Movies and bathrooms"
Cons: "1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT."
Cons: "We did not take this flight, as we missed our connection due to gate changes & technical delay in Venice"
Pros: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Cons: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Pros: "a320 was comfortable"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "The flight on time. Good crew. Good service."
Cons: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Cons: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."
Pros: "Short flight but staff very attentive, food good."
Cons: "Nothing to note"
Pros: "Clean, drink and water service was good and much appreciated"
Cons: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."
Cons: "Seats were inordinately small Make sure to check the size of the seats on the flight you are considering before booking."
Pros: "Nice crew"
Cons: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Pros: "The staff was professional and friendly"
Cons: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"
Pros: "Overall good, except one of the crew members"
Cons: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Pros: "See previous comments"
Pros: "Good variety of on-board entertainment"
Cons: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "Where is my bag"
Cons: "Where is my bag"
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Pros: "Punctuality, the entertainment system"
Cons: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."
Pros: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Pros: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Cons: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Pros: "food and service"
Cons: "All good"
Cons: "viewing programs was not user friendly and slow (touch screen) other airlines have done a better job on the user interface of the entertainment system"
Pros: "Clean, new plane."
Cons: "Baggage got lost on a direct flight. A lot to improve here."
Pros: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Cons: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."
Pros: "Every thing was great except the seats were small"
Cons: "The seats are small"
Pros: "It was all great!"
Pros: "Faster, newer planes."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Cons: "TV didn't work"
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "Great crew and excellent service"
Cons: "No free Wi-Fi even on international flights."
Cons: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"
Pros: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Cons: "Lufthansa cancelled my flight at midnight before Thanksgiving and left me with no option to get home for the Holiday."
Pros: "The staff was very friendly once I managed through the line for the rebooking because of the strike."
Cons: "Strike holding passengers hostages. This was not the reputation of Lufthansa and the poor relationship between the staff and managment in the past 2 years will make me reconsider travelling with this company."
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Cons: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."
Pros: "Everything about the flight was great"
Cons: "Everything was good only scary part was when we where about to land the plane suddenly took off again it took everyone by surprise and we had to circle back around again."
Cons: "Foods usually not bad but the sausage and beef was absolutely disgusting."
Pros: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Cons: "The food, food, food."
Pros: "Lufthansa - The best."
Pros: "Tremendous selection of movie entertainment"
Cons: "Boarding process was a bit confusing"
Cons: "Patronizing crew."
Pros: "Food was better than on my flight from BOS to fra. Service was good."
Cons: "Boarding. They board priority and then everybody which makes boarding hard. Prolongs it on the plane."
Pros: "food remarkably good decent entertainment comfortable temperature on time, not waiting everything went as expected."
Cons: "sadly, airplane seats just aren't that comfortable. But that is universal and expected."
Cons: "Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge"
Cons: "The food especially the second meal or snack."
Pros: "The attendants were constantly providing services to the passengers."
Pros: "Too many crying babies!"
Cons: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Pros: "Good boarding process and crew today."
Cons: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Pros: "Easy to board, on time and food was good"
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Cons: "Difficult to find check in at Copenhagen airport"
Pros: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Pros: "Flight was on time. Bathrooms were clean."
Cons: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Cons: "I was"
Cons: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Pros: "Crew Flight delayed. Said 30. Actual 1 hour"
Cons: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Pros: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Cons: "Having to pay extra for normal legroom"
Pros: "Nice service"
Cons: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."
Pros: "Quick flight and pleasant service. Seats were also comfortable"
Cons: "Walking out to the plane the markings weren’t great."
Pros: "2 meals included for a 7 hour flight!"
Pros: "We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well."
Cons: "Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that."
Pros: "Efficient processing of passengers onto aircraft."
Pros: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Cons: "Nothing not to like"
Pros: "I'm surprised this is called a budget airline (or am I mistaken?!). Anyway, everything was great. The entertainment options were limited compared to Turkish, Emirates, Lufthansa or Qatar, but enough for a 7 hour flight and then some. Also, I liked that there was a bottle of water on each seat for people to hydrate. Very important, and I haven't seen any other airline do it."
Cons: "Nothing stands out really. I'm likely going to fly them again."
Pros: "Good programming on the tv. Staff was mostly nice. Cabin was updated, but as usual in the "cheap seats" - too small!"
Cons: "They canceled our flight and then were unable to rebook us for the same day flying to Chicago. We were told by the SAS rebooking agent that no flights available on ANY flights from ANY carriers at ANY airport in all of Europe. Unless you were the couple at the other end of the counter - they were rebooked just fine. What do we do? SAS agent says, "Not my problem." So we have to stay an extra day. We ask - will you be putting us up in a hotel? Agent told us every hotel was sold out. "What do we do?" SAS agent: "Not my problem"."
Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."
Pros: "Crew very nice. More leg room in front of seats then most planes.. Plane on time ."
Cons: "Not many movie choices, Food was just ok. Do not put tomatoes on sandwiches ahead of time, it makes the bread wet and soggy."
Pros: "This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth."
Cons: "Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight."
Pros: "Punctual and very cordial staff."
Pros: "Service on the plane was good. The airplane was on time."
Cons: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."
Pros: "Made it safely to destination"
Cons: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."
Pros: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"
Cons: "They charge me €70 for my bag and it should have been free!!"
Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Pros: "Modern plane, great entertainment system"
Cons: "Paying for booze, vegetarian breakfast is awful."
Cons: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."
Pros: "Crew taking care of us was excellent."
Cons: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Pros: "crew was really nice and efficient"
Cons: "no complimentary beverages"
Cons: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Cons: "Same as above"
Pros: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Cons: "I needed a gluten free meal and found it rather dry and unappetizing."
Pros: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Pros: "A perfect service"
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Cons: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Pros: "The seats were comfy"
Cons: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Cons: "Route not following great circle, takes too long for CPH-BOS, should be 6.5 hours."
Pros: "Efficient and practical"
Cons: "Could always use a little more room"
Pros: "Friendly flight crew. Food was good as well with options!"
Cons: "My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me."
Cons: "Seat could have been a little more comfortable, but overall it was fine."
Cons: "There was a lot of turbulence which the crew could not do much about. Apart from that a good experience"
Pros: "The entertainment system has been upgraded on planes I've flown on recently and is very good. Food is normal airline blah, no better no worse."
Cons: "The crew are very fussy. Can't wear headphone on takeoff and landing whereas other airlines allow, They charge for alcohol so the drink service takes twice as long while they collect money/credit cards. Constant, constant, constant announcements. Impossible to watch a movie without some interruption. No, I don't care who is chief flight attendant in business class. Towards the end of the flight, they subject you to a charity video. You have to listen/watch. The inflight entertainment is interrupted (again) for this."
Pros: "Food considerably better than BOS- DUB route."
Cons: "Even though all correspondence told me I could check in 24 hours ahead and choose a seat, after repeatedly trying, I gave up. I even called and was told I could do it, but I couldn’t. Because of that, I got a crappy seat. Another man and I stood outside of a bathroom for 15 minutes waiting for someone to come out, and we finally discovered that a flight attendant had locked it from the outside because of turbulence and forgot to open it. My checked bag was tagged with the priority sticker. I had a tight connection to catch a bus once I got to Boston. My bag came out of the carousel exactly 15 minutes after the first bag came out. That’s priority???"
Cons: "Before we boarded this plane we arrived at Aer Lingus for a 2 hour layover. The airport only had a snack bar open and an express bar with only drinks. There was cafes upstairs but that was closed off to hundreds of people with a layover between flights. When asked they said it was closed off by escalater and elevator to all of us. They blocked the escalator with a giant gate sign. People waited in line at a snack for over 20 mins for a bite to eat that was express food or a choice of 5 sandwiches that came hot that actually sucked not worth the money at all. People were pissed! I was looking forward to a nice meal for my layover but that definitely did not happen! They only came around once with drinks on a 6 hour flight, then twice for coffe and tea. When I asked for a sprite they said they ran out of things completely"
Pros: "The crew are the friendliest, nicest crew. I’ve flown Iberia and JetBlue the past year and the Aer Lingus crew are so much more hospitable and service oriented. From cockpit announcements keeping passengers up to date on flight info, to food service, the crew does an excellent job."
Cons: "Boarding the plane was too chaotic. There seemed to be a lot of confusion. They were boarding rows 8-23 but no one was getting through the gate to the plane. Before anyone from this group got on the plane, they added rows 24-46. Ambiguity causes stress. A more orderly lining up of passengers would be less stressful."
Pros: "sound quality was very poor, I could barely understand what was said in movies."
Pros: "I like the options of entertainment throughout the flight to help keep your mind off of how long we're trapped in a metal tube 40,000' in the air."
Cons: "It's a little discouraging to see the flight attendants asleep in the back of the plane. The flight was 7 hours in the daylight. I know that crews can't be flown for more than 8 hours in a day, so it shouldn't be too much to ask the attendants to stay awake during a 7 hour flight."
Pros: "US preclearance in Dublin No immigration wait in Boston"
Cons: "Coffee was terrible Sound in the headset was hard to hear. Seat had to be manually pulled to vertical My ear buds would not fit the 2-hole system on this plane"
Cons: "the plane was late"
Pros: "Plane was clean."
Cons: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."
Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"
Cons: "I needed to change my flight and was not able to access help from overseas- please have someone contact me so that we can arrange my return flight. Thank you, Diana firstname.lastname@example.org"
Cons: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"
Pros: "The destination, the time and direct flight."
Cons: "When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise."
Pros: "Food provided. Enough overhead bin space for bags. Newish plane. On demand entertainment screen."
Cons: "Couldn’t change seat at checkin so couldn’t sit next to husband on a separate reservation. Not many new movies."
Pros: "Had a very good flight from Dublin to Boston. The crew was great and very accommodating. Loved the movie selection. The food and beverages were wonderful to have on the long flight in the intervals they were handed out. Had multiple flights with Aer Lingus on our trip and was delighted with all of the flights. We will definitely be flying on Aer Lingus again!"
Pros: "The meal was great"
Cons: "Paying for the drinks"
Cons: "Seats cramped. Cabin crew in my section unhelpful and not particularly friendly. Was cold and asked for blankets and was told to go looking for one. Food service selection poorly planned: both main entries had dairy and no alternative was offered when I explained that I was lactose intolerant. Desert was dairy also. Snack had a lot of cheese. I later noticed one of the cabin crew eating a n apparently non-daily pasta dish. One toilet was also out of service."
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. Sound on my seat console on this flight was so bad that it was unusable."
Pros: "Everyone very helpful"
Pros: "see above"
Pros: "had trouble getting a ticket in the airport. was not checking a bag so they went out of their way to print one ensuring I did not have to wait in a large bag check line. seats have decent room, tv's had a great selection. food was good during the flight and staff was attentive. top 3 transatlantic flight for me(done around 20)"
Pros: "Crew members communicated well and were highly attentive to customer needs. Una's crew did a fine job. Kayak reservation system leaves fliers defenseless to a barrage of changing schedules/gates and confirmation codes. An absolute mess that raises customer anxiety unnecessarily. I never was able to check-in successfully online. Thankfully Aer Lingus was ready to deal with this situation."
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Cons: "The flight was over an hour late taking off. Mediocre service from the crew, they seemed tired. Upon arrival you could not open the cargo doors and our luggage was delayed for almost 1.5 hours. There were several other issues with thus flight that made the overall experience a poor one. Some where beyond the control of the airline, others were not. There was a lot of room for improvement."
Pros: "Much better than the Rome-Dublin leg. A modern plane with entertainment. A boarding process with effective signage and flowing lines. An absolutely top-rate cabin crew. Actually enjoyable food."
Cons: "Really was well done: systems seem to be functioning smoothly and feedback processes are working. One thing I did note was that the waste seemed to be collected without sorting for recycling. Considering you all are on the Emerald (green) Isle, you could take up the mantle of being the "most ecological" airline in the world. It would only take a small amount of messaging."
Cons: "Waiting in the que was very disorganized and took up the entire hallway. I didn't like running through the airport since the gate closed 5 minutes before I got off the plane from London even though the flight was almost 2 hours later."
Cons: "Are Lingus is non responsive to their customers. When I called them about their change in my schedule, I was on hold for 45 minutes before someone answered the call. I explained my situation that because they changed my flight that I would now have to get a hotel, stay overnight and fly out the next day. They said there was nothing they could do and refused to pay for the hotel or meals that would be incurred as a result of their changing my flight. This was after I explained that I had originally paid more for the tickets on their airline so I would NOT have a long layover. Worst customer service I have ever encountered."
Cons: "My seat was changed and I was in the middle seat, not the window seat I had selected weeks earlier. My brother and his daughter had their seats changed, too, and they were in middle seats 14 rows apart, so she flew by herself on an international flight all by hersel! My headphones wouldn't work correctly in the double jack, only getting one side. Why change the plugs? The flight attendant said that they wouldn't work and that she would get me a headset. Two hours into the flight I finally got a headset. The male flight attendant was great, but unfortunately we were dealing with others that totally ignored my two small requests for the entire 6 hour flight. Our flight to Dublin was awesome, but this flight back was very very disappointing!! Changed my while feeling about Aer Lingus"
Pros: "Nice, new clean aircraft, excellent meal service, very very friendly crew, top notch the minute we got on plane"
Cons: "Two major problems, when we went to check in, we stood in line and were very rudely told by some German British Airways attendent that we couldn't check in with them and that we needed to go to Aer Lingus, this even though our reservations were through British Airways. Second, despite my efforts over a few months to make seat reservations, my daughter and i were separated. Aer Lingus reps in rome fixed that and I was very, very grateful for that, but when we got to the Dublin/Boston leg of our flight, they couldn't or wouldn 't fix the seating issue. On board the plane though, the flight attendents arranged for my daughter and I to sit together. Really upset me that I didn't know until the very last minute, on the plane, whether I was going to be able to sit next to my child."
Pros: "Our experience is a bit atypical; we were upgraded to first class. So, everything was incredibly wonderful. Thank you for that unexpected treat! We might be spoiled for life..."
Pros: "Aircrew was good."
Cons: "I never realized that Aer Lingus was actually a budget airline until I flew them. Price was right, but lack of leg room and things like charging for things other airlines do not, should be factored in when choosing them. There was a 2.5 hour delay and I think that passengers should have received some compensation for that. A voucher or at least a free drink, nada."
Pros: "The entertainment choices were good."
Cons: "The meal served was disgusting and the sound on the cheap headphones was so poor it made them unusable."
Pros: "Got in to Boston ahead of schedule, safe and sound"
Cons: "Unable to check in on line 24 hours before the flight . Unable to hear sound on any of the 3 movies I tried."
Pros: "The stewards were very hospitable."
Cons: "a gluten free meal option."
Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"
Pros: "Very accommodating and helpful. Food was much better than the flight over from Boston. The in flight entertainments worked. Didn't on the way over from Boston. Thank you for that."
Pros: "More water"
Cons: "See above. No leg room, cramped"
Cons: "See above - I wrote that for the trans-Atlantic flight by mistake."
Pros: "smooth landing in the snow storm"
Cons: "better movies and wifi"
Pros: "Airline cancelled flight at last minute No explanation Stranded us at a subpar hotel for 3 days We got sick there Had to cut short our vacation and return prematurely to the US"
Cons: "Everything See above"
Pros: "Seating was comfortable with a head rest. Large screens for entertainment Food was edible offer a good amount of drinks Staff was friendly"
Cons: "Luggage did not make connecting flight. Difficult process to book seats because it was not booked directly through aer lingus. No online seat booking."
Pros: "The crew, the comforts, the convenience of USA pre-arrival in dublin"
Cons: "The unscheduled pre-flight maintenance that held us up a bit at the beginning."
Pros: "Crew were very polite & attentive, food & entertainment were also good"
Cons: "The main problem was that where I was sitting was to cool. All three women in my row were cold. At one point about half way through it warmed up but then it cooled down again. I was wearing a fleece jacket & had a blanket but was still cold. Of course row 28 sees a lot of traffic & noise from the lavatories so that wasn't fun but the cold was the main problem."
Pros: "Not much!"
Cons: "Monitors for flight data and movies kept freezing up. Questions about seating were not answered correctly when getting boarding passes. Asking for donations for UNICEF on board. Paying for alcohol drinks, usually international flights you don't. Food was really bad. Pre declaration went on forever and couldn't get a gate number. The list could go on and on. We travel a lot, first and last time with this company. Oh and TSA people had an attitude problem. Never experienced this before."
Pros: "Decent food and movie choices"
Cons: "Need more beverages. To fly for so many hours and only get offered coffee/tea twice and get a 4 ounce container of water is dehydration or worse a blood clot waiting to happen. I have been offered beverages more frequently on other transatlantic flights. Had I known I would have brought my own water bottle, will do so in the future."
"Good Morning - we were unable to take the flight from Dublin to Reykjavik because it was delayed and we couldn't risk missing out connection to Denver. At the beginning of our trip the flight from Reyykjavik to Dublin was canceled without telling us and we had to get a different airline on that leg as well. . . When we called the airline, they were closed and unable to help. When we called Kayak, i couldn't understand the person and they were unable to help as well! We purchased the insurance for the trip and sure hope that we can get some help from Iceland Air and from Kayak."
"Very nice flight."
Cons: "Communication about international COVID requirements before the day of departure."
Cons: "Better organized boarding Snacks (only via purchase)"
Cons: "My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once."
Pros: "Nothing flight to and from Ireland were cancelled"
Pros: "Comfortable seats and complimentary blanket and pillow were a nice touch."
Cons: "Late boarding call and slow boarding process made flight nearly an hour late taking off. Their staff needs to do a better job getting people on the plane quickly to avoid lateness."
Pros: "The crew was polite and the flight was relatively on time."
Cons: "The seats were small with no leg room. I am 5’10 and could not sit normally without my knees pressing into the seat in front of me. There was no in-flight entertainment except a use-your-own device option that didn’t work for a large part of the plane. The overhead lights did not work, so reading wa"
Cons: "Food included in the price for a 6+ hour trip!"
Cons: "My seat was changed less than an hour before the flight so that I was no longer sitting with my wife. The person at the service desk explained that they substituted a smaller plane because the flight was not full. She said it was better than the flight being cancelled."
Pros: "Not mucj"
Cons: "Entertainment screens for about a third of the plane didn’t work and staff didn’t seem to care. Boarding took forever and plane left about 45 minutes late."
Cons: "Alcohol was not complimentary, which it generally is on international flights. Boarding was one giant cattle call, which significantly slowed the process"
Cons: "Didn’t have Internet access. No snacks. No headphones. The person at check-in was little rude."
Pros: "The flight out of Reykjavík was delayed. We missed the connection. The guy at the desk promised us a room and dinner. The hotel stopped serving dinner. We are hungry and hours from home. No one answers the phone at Iceland Air. We do not know when they will reschedule."
Cons: "We asked them to pay for a car instead of a hotel so we could drive. But they refused. They could have booked two rooms since there are four of us but we all have to share one room. They could have warned us that there really was no dinner instead of promising dinner."
Pros: "crew tried to be helpful, but was really working against all the odds."
Cons: "NO communication about flight rescheduling, aircraft rental -- the lack of communication was really the worst. (For example, knowing that the planes / flight times were not the same, many would have opted to not take the trip if given the option, which we really should have been.)"
Cons: "Skip Iceland Air and take a budget airline. Iceland offers nothing, no food, no free baggage, nothing."
Pros: "The flight from IAD to KEF was fine, but the flight back was not so good. I liked that they waited for those with connecting flights and the staff was nice."
Cons: "The right half of the plane had no entertainment as the system wasn't working and the crew couldn't fix it. When I checked in I only had the option of a middle seat, so we were 3 cramped in a row, while the lady on the opposite side slept flat across her 3 seats that no one was sitting in."
Pros: "I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean."
Cons: "I was charged for bags at Frankfurt airport and should not have been. Disputing the charges."
Pros: "The staff was nice and helpful"
Cons: "The flight was a little late and no free snacks or games on computer."
Pros: "The cabin crew were attentive to my needs and followed up with asking me if I needed any help when we landed in Boston."
Cons: "Since I had a sprained ankle, I was given a wheelchair by airport security. I was left by myself at the gate by airport security 2 hours before my flight. The flight crew that was boarding was very attentive to me and asked me many times if I needed any help from them, but I told them that I was taking the next flight, not the one they were boarding for. When it came time to board my flight, none of the crew even paid attention to me, and I had to specifically ask them to get me some assistance with the wheelchair. It was already embarrassing for me in the first place to have to be in a wheelchair, but they made it even harder for me to accept my situation because I had to specifically request assistance from them. I also did not like all of the turbulence on the flight. It was an extremely uncomfortable flight for me for this reason."
Pros: "smooth boarding, comfortable, smooth flight, friendly crew, clean bathroom"
Pros: "A Neal should be included in such a long flight."
Pros: "The staff was very friendly and the price was great!"
Pros: "Plane was clean."
Cons: "Booked a mid day flight 9 months in advance to avoid a red eye flight. Flight changed 3 times during the 9 months, to a red eye flight. We ended up losing one day of vacation time and the cost of the room due to the delay. Due to flight change seat selection was altered and pre-flight check in could not be done. This results in each bag costing $70 instead of $50 if done on-line. The check in at both locations was unlike any other airline and just an overall disappointment. The next time I travel to that beautiful country I will try WOW Airlines instead. It can't be any worse."
Cons: "This is not a comment on Icelandair but more a comment of the connection from our Reykjavik to Boston then Boston home. We had a 2 hr layover. You would think that is enough time? We got off the plane and had customs. The line was impossibly long to get to the kiosks then after the kiosks another impossibly long line to speak to an agent. Perhaps something that scans your boarding pass for your next flight and directs you to a line that will process you more quickly to help you make that flight. Customs ate up most of that 2 hrs. then we had to grab our luggage, recheck it in, go through security again. Going through security we had bought beer in the duty free shop in Munich which was put into a sealed bag (required). Security had to take this beer though a special process (guess what - this process was backed up and they were not going to help you make that connection). We once again had to run to our gate barely making our connection. We are starving (Icelandair - no food and they give no time to get any at the last connection) and no time at this airport to get any because the process to connect was so long."
Cons: "I had to pay for extra luggage, because though I paid for an Economy Standard ticket which does come with checked-in baggage, there was nothing written on my ticket to prove it. I paid for the standard ticket ahead of time specifically. Although the staff were nice enough, for a struggling student, this mix-up was unacceptable. I now find myself making calls and trying to get in contact with both Kayak and Icelandair for a refund of the 88euro. I think I was particularly unlucky, because I was picked twice for special security checks, which pulled me out of the line I was waiting in while the flight was delayed, and I had to re-enter the line at the end. Though I requested window seats, I did not receive one either time (though I knew it wasn't guaranteed). The seats were also uncomfortable with a thick unadjustable headrest; and the air quality was terrible, a bit smelly and very dry. As a frequent flyer (who does fly with icelandair occasionally) this was unusual."
Pros: "Connecting flight was held for connections, thought actually as it turned out it appeared to be corresponding delays."
Cons: "Too-small boarding area closed-off to passengers till nearly boarding time -- no place to sit."
Pros: "The helpful staff, finding me to return documents I had left at the check in counter, cheerfully agreeing to change my seat, making the flight smooth and pleasant."
Cons: "Inadequate space and seating at the gate at Keflavik Airport"
Pros: "Believe aircraft was about 2 hours out of Iceland when my 87 yo mother had and emergency being unconscious. The crew jump into action unbelievable and assisted with remarkable training. Thank GOD there was a MD on board from Germany also a paramedic. Crew,MD,Paramedic took over the situation and mother was recovered THANK GOD for the training your attendants are given or surely it would have been a death on board 3 hours until landing in Boston. I was surely a MIRACLE for me and my family. No words can express our the skills of those on board. I only suggestion is that more IV solution should be on board - the bottle was small - but certainly aided in her recovery. THANK YOU THANK YOU ICELAND AIR"
Pros: "Comfortable, able to sleep."
Cons: "It's a little disappointing that on a longer flight like this, that there is no standard inflight meal."
Pros: "Good service, efficient boarding, baggage arrived safely, comfy seats, good entertainment, device chargers."
Cons: "No food served."
Pros: "The airline attendants were very polite. The movie selection was very good."
Cons: "Again very unorganized. We waited on a stair well to board and it just seemed a little chaotic."
Pros: "Icelandair caters to children which is exceptional."
Cons: "There were just a few chairs for people to sit in while waiting to board. The boarding zones were crammed together so it was absolute chaos lining up to board. I was really surprised but the Icelandair personnel at the airport were extremely unfriendly. They seemed irritated when asked a question and did not smile."
Pros: "It was on a very comfortable plane, tons of legroom, polite service, and budget friendly price."
Cons: "Boarding took forever, long lines, flight was an hour late. Not sure if this is due more to IcelandAir or the airport. Although it was a 6 hour long trip food was only available for purchase..and it was very expensive. Limited selection of entertainment (and seldom subtitles or translations in other languages) as well."
Cons: "The gates at Keflavik Airport are distressingly small which makes lining up for the flight very difficult."
Cons: "Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again."
Pros: "Chairs in good shape"
Cons: "KEF seems to have too many flights without airport upgrades. Half the time, you have to take buses to "outside positions" out in the fields. The terminal is completely overcrowded to the point where you can barely walk down the hall. A single gate is assigned several "flights" in 5 minute intervals (because they are actually buses.) The signs aren't set up for this so the gates show total nonsense on their signs. Don't expect to be able to confirm that you are at the right "gate." No food is provided."
Pros: "I upgraded to Saga class and the service wa first-rate. I really like Icelandair's in-flight entertainment system - it's the best of any plane I have flown. All seats have AC and USB power, and the Saga and Comfort Economy seats, at least, are very comfortable."
Cons: "The line for passport control was enormous, snaking through the corridors, but it moved fairly quickly. I was told that Icelandair holds flights if people are not yet done with passport control. However, once I got to the gate area I was forced to go to the end of a line so long I could not hear announcements nor see the gate display. And finding the right line was a challenge - there were five lines for five gates, extending far past where the signs for the lines were (and the signs were hidden by the people.) When I could finally see the display, it said "Flight closed" even though we were still boarding."
Pros: "The Entertainment on board"
Cons: "Delayed Boarding time, seats being changed last minute to the exit row, exotnrow chair not able to recline, ground delays in Boston caused 1.45hrs worth of delays in landing, very turbulent and scary landing"
Cons: "too many flights landed at KEF at one time. the iceland customs could not handle all the flights at one time. it seems like the idea/plan to make iceland a primary stopover location was done without determining how many flights could descend on the terminal at one time. i was in a line that was almost all the way down the terminal. we truly were processed quickly - but it gave many around us a lot of stress over thinking they would miss their connecting flights. since i had done this before and the exact same thing happened (too many to process in too short a period of time) i reassured the people around us that icelandair holds the connecting flights until all people were processed. it gives a bad look to iceland and icelandair and i am sure could be remedied by changing some arrival/departure times. again, the idea of having iceland be a primary stopover to put them 'on the map' and glean the revenue from the potential travel is excellent, great marketing strategy - but is iceland air shooting them in the foot if they have implemented this plan without the infrastructure - please pass along to iceland- a country i really loved when i visited before this marketing plan!"
Cons: "For a 5 1/2 hour flight, they could at least throw you a bag of peanuts or pretzels. Was very disappointed in the service."
Pros: "Aircraft was new and modern."
Cons: "Crew members ranging from curt to affirmatively rude. Lack of space in overhead bins. HORRIBLE boarding experience, with no management of lines or explanation of 60-minute delay in boarding. HORRIBLE connection experience in Boston, with no representative at designated desk to recheck luggage for flight onward. Our party of 10 people wound up scattered all over BOS Logan, with 3 of us making it back to FLL intact, 4 losing their bags and 3 others left behind -- all due to poor communication with arriving passengers. DO NOT FLY THIS AIRLINE unless you are prepared for inhospitable service, tight seating, and a DREADFUL boarding and landing process."
Pros: "I fly a LOT, mostly on American Airlines (I am gold, almost platinum status) and the flight/service and food on this flight was above and beyond anything I've ever experienced on American! Keep up the great work! LOVED receiving the bottle of water upon boarding. Excellent touch!"
Pros: "Same as previous. Price, seat comfort, entertainment system."
Cons: "Same as before. Even more chaotic boarding but this was Icelandair's fault. There were no boarding announcements and everyone just charged on the plane. The food, which we had to pay for, for a 6 hour flight was an insult. Same old entertainment."
Pros: "The seats were comfortable and the cabin crew members were polite."
Cons: "No snacks were offered. It may be reasonable to charge people for a large meal or extra food, but seems cheap to not offer even a snack on a five-hour flight. Also, it was unfortunate that our exit seats did not recline. We tried to switch seats but by then there was no longer a pair of seats available together."
Pros: "Comfortable, good in flight entertainment, most of the crew were really nice. I didn't buy any food so I can't rate that."
Cons: "Only one thing: when I departed the plane, I asked a flight attendant for an Icelandic newspaper. There was a stack of them leftover. She said no, those are being saved for the next flight. That was disappointing to me that they wouldn't give me a leftover newspaper. I guess I should have asked for one during the flight but I was surprised that they would say no to a relatively minor request."
Pros: "The entertainment offerings were excellent. The complimentary drinks were also appreciated."
Cons: "Perhaps it's an industry-wide trend, but the flights are expensive enough to include meals; having to pay extra for alcohol is reasonable, but charging for a sandwich seems excessive. More troubling, however, is that I had to pay extra (a rather steep fee of 240 Euro) for my extra-heavy luggage, and the airline lost my bag. This fee, at the very least, should be reimbursed."
Pros: "Once we boarded the plane, the experience was fine. The crew was pleasant and helpful. The food we purchased was actually quite good. Because I didn't want to purchase a head set, I didn't access any of the entertainment. However, the available choices seem excellent."
Cons: "I hated the Keflavik airport. It is undergoing an expansion and has not been able to keep up with the huge number of people and flights that are going through there. There was no seating around the gates. And no one there to manage the crowd,which had to manage itself. The gate agents were confused as to what was going on. Boarding was late, and the pile up on the runway caused further delays. I will not be using Icelandair for the foreseeable future because the airport needs to get its act together. As of now, it is simply not ready to be the major hub that it aspires to be."
Pros: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Cons: "Boarding is awful - just a mad rush of people!!"
Airlines flying from Dublin to Boston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dublin to Boston
Masks required on board, masks provided on flights from Dublin to Boston
Social distancing seating
Middle seats unavailable to book on flights from Dublin to Boston
Testing for antibodies, testing for symptoms for flights from Dublin to Boston
Waiving of change fees. Search flexible flights from Dublin to Boston