Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "Terrible flight experience from delta"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The service, free entertainment."
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "Great service by gate operators."
Cons: "TSA process"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "No entertainment. Wifi didn't work."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Cons: "Too many boarding calls for different levels of service."
Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"
Cons: "There should have been food for purchase."
Cons: "Able to choose own seats"
Pros: "Quick boarding. Nice crew. Newer clean plane."
Cons: "No screens provided. You have to use your phone with the United app and that’s assuming you have headphones and they gave me ear buds but they don’t work for iPhones...so yeah."
Pros: "more space on this flight somehow? still cramped but not as bad as others."
Cons: "Crew was late. Delayed the flight by 45 minutes."
Pros: "Crew was great. Planes were on time."
Cons: "Takeoff and first half of ORD-MCO leg was a little rough. Not the airlines fault though."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Cons: "Late flight No room for bags for Group 2 in bulkhead row"
Pros: "Old and thus soft and comfortable seats"
Cons: "Old plane overall"
Pros: "Service was nice & early."
Cons: "While it is cold in Duluth, our feet were very cold on the flight to Chicago. The next let was perfect to TPA."
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Good equipment. Pilots communicative."
Cons: "First class food choices were both heavy ( meat ravioli or braised beef tips). I had a nice grilled chicken wrap from Coach. Flight attendants were pleasant and professional but not very attentive."
Cons: "THere was no entertainment"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Cons: "Flight was canceled"
Cons: "The crew were harsh and abrupt. The seats were uncomfortable and tilted too far toward to be able to sit in the upright position. The "reclined" position was a more reasonable upright position."
Pros: "Super nice crew and kept us informed of the unfortunate delays."
Cons: "Delay leaving. Relatively hot flight. Also see previous comment for the flight the day before."
Pros: "Availability of flights out of Chicago"
Cons: "Availability of flights out of Chicago"
Cons: "Price from Duluth is ridiculous!!"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "Bag didn't arrive on my flight"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "No food or drink was served on the 35 min flight. Staff was friendly. Bag check at the walkway was very slow, but it is what it is."
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "Never got there canceled for weather."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Cons: "The boarding process was a bit chaotic. At the end i had no where to put the bag and i had to check it."
Pros: "I slept"
Cons: "Provide real food. Board back to front, window to aisle"
Pros: "The plane is new and it was spacious and comfortable."
Cons: "They change the gate and no one told us anything, just when someone asked they told us, flight was delayed but fortunately we arrived on time. You have to pay for al the entertainment."
Cons: "Terrible delays and little to no communication."
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Delays sand discomfort!"
Pros: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "Not impressed with United - they are just going down hill in evert aspect"
Pros: "Notification of the fight being delayed."
Cons: "The turbulent ride, the plane was shaking so much I thought it might fall apart! Not a good flight!"
Pros: "Flight was fine."
Cons: "We arrived with 10 minutes to make our next flight at ORD. The flight crew could have requested that folks who did NOT have tight connections wait a few minutes so the rest of us could get off the plane efficiently. This did not happen. Folks who lived in Chicago just took their sweet time gathering their stuff while we waited."
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Cons: "Duluth flight late (always)."
Pros: "It's was a very pleasant flight"
Cons: "Long waiting time to get luggafe"
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Pros: "Uncrowded flight so there were lots of extra seats!"
Cons: "No food or snacks provided for free."
Pros: "Same....very possible experience"
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."