Daily cleaning, installation of cabin HEPA filters on flights to Reagan Washington National Airport
Delta, American Airlines and JetBlue have waived their change and cancellation fees on flights to Washington Reagan-National. Confirm policies on booking site.
Alaska Airlines, Alitalia and LATAM Airlines do not allow booking a middle seat on flights to Washington Reagan-National.
The cheapest airline ticket to Washington from the United States in the last 72 hours was $122 one-way, and $117 round-trip on the route from Atlanta to Washington. The most popular route is from Boston to Washington and the cheapest ticket found on this route in the last 72 hours was $137 round-trip.
In general from United States, American Airlines, JetBlue and Delta fly the most to Reagan Washington National Airport.
Reagan Washington National Airport is 4 miles from the center of Washington. View on Map.
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Scores according to KAYAK customer reviews
Pros: "Organización y rapidez"
Cons: "Un cafe"
Cons: "The plane departed almost two hour late. What’s wrong with alaska air?"
Cons: "2:30 min delay"
Pros: "The crew was quite good at serving us water often."
Cons: "The plane was 50 minutes late in departure. On boarding process was a mess because the crew tried to rush everyone. Then all three bathrooms in economy class broken down about two third of the way to Washington. First class bathroom is the only one working with a long line at the economy cabin..."
Cons: "Pilots were 50 mins late"
Pros: "Blue, dim lights"
Cons: "In checking in the staff was no helpful"
Pros: "They were really nice. The flight was delayed due to bad weather in DC and they let us deboard for awhile to stretch our legs, etc."
Cons: "Nothing. Even their legroom in coach was good!"
Pros: "Fast boarding process"
Cons: "Most service good"
Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."
Pros: "Crew was excellent!"
Pros: "Seats comfortable"
Cons: "I was put in the seat behind the flight attendant jump seat the row behind exit"
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "Individual tv, seat comfort"
Pros: "Quick flight, low price, great crew."
Cons: "Typical short leg room, seat wouldn’t recline at all."
Pros: "The plane was very updated with TV & Internet. Flt attendants were very nice & responsive as usual & expected of Alaska."
Cons: "Not enough first class seats!"
Cons: "I missed the connection for a delay in Qantas for Melbourne."
Pros: "Flying home"
Cons: "Drunk passengers"
Cons: "due to delays, switched to United"
Pros: "Flights left on time and arrived early. Friendly flight attendants."
Cons: "You get two cookies, but for such a long flight a more substantial snack would be much appreciated."
Pros: "Good boarding process. Good flight time"
Cons: "There isn't food."
Pros: "On time, service, food. It was first class but worth it."
Pros: "Repeated drink service appreciated on the long route"
Cons: "Entertainment Wifi wouldn't play any movies"
Pros: "Plane was full, but it didn’t feel too cramped. Flight Attendants all kind and efficient."
Cons: "No complaints except they need more vegetarian food options as it’s a 5.5 hour flight. No entertainment screen, you need your phone to watch anything, but there are USB plugs at each seat."
Pros: "Everyone from counter check-in to flight attendants were very kind. You just don't see that anymore. This is my first time with Alaska Airline and I would be glad to fly you again."
Cons: "The Gogo internet was very slow to non-existent -- like dial-up slow. WiFi delivery may not be Alaska Airline's fault, but $40... woof. For that price, I want it to be blazing fast."
Cons: "We weren't able to sit together."
Pros: "Clear regular flight notifications. Clean cabin. Good movie selection."
Cons: "Both flights in and out had snappish flight attendants who were short-tempered and actively unfriendly. Otherwise fine flights."
Pros: "We sat at the economy class; yet Alaska crew treated us marvelously. They kept on bringing us drinks and smiling all the time. Special recognition to Pearson—he is phenomenal; he remembers our names and treats us royally."
Cons: "No pillow or blanket"
Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."
Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."
Pros: "On time, baggage was so fast- no wait! Everyone was friendly and service amazing. I also have a broken tailbone and seat was still comfortable and wifi was great."
Pros: "Alaska delivers -- even though taking off took a lot longer, the pilot made good time during the flight"
Cons: "I brought economy plus seat but unfortunately my immediate neighbor was a mom with a two year old screaming boy. And he screamed and screamed."
Pros: "Crew was so awesome keeping us hydrated the whole time! Early flight arrival, and it was such a smooth trip. Comfortable seats, and not what I was expecting from an "off" airline"
Cons: "It was quite hot sitting next to the window."
Pros: "Landing 40 min ahead of schedule"
Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."
Cons: "i didn't like the fact that we did the plane did not take off on time from LA making the arrival time very late to DC."
Pros: "the plane was late so boarding was late. it took a while for us passengers to all get on board."
Cons: "good entertainment options."
Pros: "Ample legroom, quick boarding and baggage handling. Love the "print them yourself" luggage tags. Did not use entertainment but loved power outlet at seat. Even lucky enough to arrive early."
Cons: "No lemonade available"
Cons: "Baggage fees."
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Cons: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Pros: "Best flight attendants in a long time. Lots of fun!"
Cons: "seats seemed extremely narrow"
Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."
Pros: "Alaska has always treated us well. I would recommend them anytime."
Pros: "I think Alaska is trying hard to compete with the big boys, and they do a good job. Seats are comfortable and the entertainment device is really good."
Cons: "Had to change my flight- $125 cancellation fee is almost as much as the flight itself. At least let people use their credit on Alaska like Southwest does! Makes me hesitant to ever book with them again."
Pros: "Crew was nice, flight was smooth."
Cons: "The plane was not boarded back to front because large parties were not broken up and therefore not social distanced."
Cons: "In my trip from SJU to MCO before the boarding a crew member give us a package with disinfectant tissues and hand sanitizer in order to clean our space. In the flight from MCO to SJU don't do that."
Pros: "Everyone spaced apart on flight. Snacks handed out in individual presorted packs."
Cons: "Surprised they didn’t check everyone’s temperature before boarding."
Pros: "Very well organized, smooth boarding, early arroval"
Pros: "This time within the last couple months the trip a lot better."
Cons: "Multiple delays and changing of gates. Sitting on the tarmac waiting to deplane for longer than communicated by pilot."
Cons: "The child not screaming the entire plane ride"
Cons: "Awesome and early !"
Cons: "Nothing else"
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Cons: "Second leg of a round trip, and BOTH legs were significantly delayed - the first for almost four hours, the second for almost an hour - and both due entirely to scheduling errirs by the airline."
Pros: "I just lost my husband and I was flying to go bury him in P.R. I told them I have been having anxiety attacks and if they can please put me in an isle sit so I wouldn't feel like I was trapped sitting between two people. So understanding and they put me in an isle sit second row of the airplane. Will never forget how kind they were to me thank you JetBlue."
Cons: "Too late"
Pros: "I love it"
Cons: "No food"
Pros: "The flight was very nice."
Cons: "The 3.5hr delay. Beginning to wonder if delays are a bug or a feature."
Pros: "See above"
Cons: "Nothing to speak of."
Pros: "Was a great flight until after landing at DCA, no gates were available."
Cons: "It was great. I slept and did not partake in any hospitality."
Cons: "The delay"
Pros: "Landed much earlier than expected!"
Pros: "The best company"
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "On time and the comfort of legs room"
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Pros: "I had 2 hours of napping which was very much needed."
Pros: "Every. Thing"
Cons: "Flight was delayed 4 hours because Jetblue does not know how to fix the toilets on their planes."
Pros: "Even though I think of JetBlue as a economy carrier, it still felt very professional. It seemed more professional and less stressed than any carrier I have used of late, particularly through the boarding process."
Cons: "Long lines at TSA..."
Pros: "Thanks, Jet Blue! It was a great flight!"
Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Pros: "Left on time and arrived early both ways."
Cons: "2 and half hour delay, after being ask to be at airport 3 hours before flight due to construction at terminal. So with that sat at airport for close to 6 hours waiting."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Pros: "The staff were sweet and knowledgeable."
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "Comfort Price"
Pros: "Direct TV...during the entire flight!! I usually fly SW because of the no baggage fee. On this particular trip, I was able to send my bags w/ my sister b/c she drove to Orlando and back to VA."
Cons: "It would be nice if JB included 1 checked bag w/o a fee. However, I did enjoy the fact that I had DirectTV to watch and it wasn't a really big plane. I liked the aisle and window seat options."
Cons: "waiting for my luggage"
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Cons: "Better food offerings"
Pros: "Missed it"
Cons: "Give me back money"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "Free snacks!!!"
Pros: "No delays. Easy boarding."
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "They were great & super friendly!!"
Pros: "Everything. Always an excellent and professional experience."
Cons: "It was all good ✈️"
Pros: "Nice service"
Pros: "Everything is perfect"
Cons: "Seats could’ve been assigned ahead of time"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "The service, free entertainment."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Operated by Delta so great!"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Cons: "they did not serve food in my section at all."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Great service by gate operators."
Cons: "TSA process"
Pros: "Quiet trip"
Cons: "Crowded seating"
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Pros: "Complimentary upgrade"
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"
Pros: "On time"
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Cons: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"
Cons: "Landing at Reagan national is generally pretty bad"
Pros: "I used Delta for 4 flights this weekend. Each was excellent."
Cons: "No Wifi"
Pros: "The plane was clean, and the stewardesses were really nice. Even the passengers were really nice!"
Cons: "I had to check my bag even though I usually carry on with me."
Pros: "on time departure and return"
Cons: "The seats are uncomfortable and cramped"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Cons: "The attendants attitude."
Pros: "It was on time,!!!"
Pros: "The seat wasn’t very comfortable"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "Baggage claim number was wrong. They almost took my bag away"
Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
Cons: "Wifi didn’t work."
Cons: "Nothing, great job"
Cons: "The chairs"
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Cons: "Only snacks available at 5am"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"
Cons: "Baggage lost."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Worst trip ever"
Cons: "Delayed hours , then circled airport on arrival. Then couldn’t deboard because no gate. Hands down worst experience"
Pros: "Ease of boarding with the group numbers"
Cons: "Too cold"
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "A little turbulance, but nothing too outlandish."
Cons: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Cons: "No wifi or any video"
Pros: "Got me there eventually"
Cons: "One hour delay"
Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "Not applicable"
Cons: "No tv/movies."
Cons: "It was a headache!"
Pros: "Easy connections"
Pros: "All good - with every aspect of the trip."
Pros: "It was nice and cool."
Cons: "It was delayed."
Pros: "All great."
Pros: "good planes, smooth ride"
Pros: "Availability of flights out of Chicago"
Cons: "Availability of flights out of Chicago"
Pros: "Food, knowledge of employees, signage great just overall a great experience"
Pros: "They fixed it quickly so I'm over it."
Pros: "It was good , no complaints"
Cons: "They lost one of our bags"
Pros: "Great experience they make you feel at home"
Cons: "Ride was. Little bumpy due to weather but not your fault."
Cons: "No snack was offered"
Cons: "Delayed because of mechanical problems and did not announce gate changes."
Cons: "There was very little AC"
Cons: "It was very delayed"
Cons: "No gluten free options"
Pros: "Boarding process was quick"
Cons: "Should serve food on flights over 4 hrs"
Pros: "Everything was god!"
Cons: "Except the wifi, but it's ok!"
Pros: "Staff was courteous and kind, very professional."
Cons: "Small snack"
Cons: "We had to sit on the runway for about 40 and it was hot on the plane"
Cons: "No food"
Pros: "I slept"
Cons: "Provide real food. Board back to front, window to aisle"
Cons: "Terrible delays and little to no communication."
Cons: "Delays sand discomfort!"
Pros: "TSA was very rude in Cleveland."
Pros: "We made it with all our luggage"
Cons: "LONG walk at ORD from gate to gate. Very confusing boarding process."
Cons: "No complaints"
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Cons: "Arrived at 1:30 AM"
Cons: "The free snacks were extremely salty. During the second leg of my trip, I chose to forego them. Other snacks were available for a cost."
Pros: "People were nice."
Cons: "Nice and calm."
Pros: "Everything went to well."
Cons: "Couldn't be more better."
Cons: "The delay...things happen though and the pilot was very thoughtful...he explained reasons:... Otherwise uneventful.."
Cons: "Long waiting time to get luggafe"
Pros: "I liked the staff. Everyone was nice and hospitable."
Cons: "The ride was a bit bumpy, but sometimes that's uncontrollable."
Pros: "All was well"
Cons: "All was well"
Cons: "If we had followed the gate agents directions, we never would have made it to Denver- now we are still trying to get to Durango the next day"
Cons: "Delays delays delays"
Pros: "Very nice plane and service."
Cons: "Not much of anything."
Pros: "Able to rebook us on delta"
Cons: "Plane was delayed, then mechanical issues made us deplane"
Pros: "Same....very possible experience"
Pros: "Quick, simple, easy to set up. Saved us from spending overnight in Atlanta waiting on Southwest."
Cons: "Went like clockwork."
Cons: "The terminal was very hot and overcrowded"
Pros: "Being upgraded"
Cons: "Nothing was bad"
Pros: "you guys have tvs in the headrest and its spacious in the seating area. you all treated me way better than spirit airlines!"
Cons: "everything else"
Pros: "Attendants were very courteous and helpful"
Cons: "They tried to charge me 25 to check in"
Pros: "The staff for united were super helpful and accommodating. Made traveling with my pet super easy."
Cons: "Nothing. Everyone was acceptional!"
Airlines flying to Reagan Washington National Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Reagan Washington National Airport
Masks required on board, masks provided on flights to Reagan Washington National Airport
Social distancing seating
Middle seats unavailable to book on flights to Reagan Washington National Airport
Testing for antibodies, testing for symptoms for flights to Reagan Washington National Airport
Waiving of change fees. Search flexible flights to Reagan Washington National Airport