I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
Unbelievably smooth boarding at IAH and the flight attendants were top notch.
We flew business fares. Was amazing. However, the check in didn't offer business fares preboarding which is less hectic. 8/10 due to this. Staff compared to Canadian carriers go above and beyond. Would gladly fly United again.
Comfortable seating POS to IAH. Food options were satisfactory. Good seat from IAH to ANC. Food options could be better.
Delayed, toilets did not flush, pilot parked to far away from Gate
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
Short flying. The seats do not recline at all and very uncomfortable.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
Upgrade planes to have larger overhead bins, especially on this popular route and first class.
American airlines is always delayed in their flights. No access to wifi unless paid
Pilot main message was to "be nice to her crew". Crew only instructed passenger to "move out of the aisles" rather than helping passengers place their luggage. Some passengers needed to exit early to make their connections yet cleaning crews rushed onboard to make their way past rushing outgoing passengers. AA needs better protocols and better customer service for the price paid for trips.
Delayed couple hours due to airplane maintenance issues, we boarded and then asked to unboard, but cmon!! Can they do the whole maintenance prior to boarding?
Boarding was horrendous! Took absolutely forever… and the delay from the broken coffee pot was really kind of ridiculous
The flight was over an hour delayed. The problem was they had the wrong aircraft at the gate, Joe in the world does that happen?
Delays and multiple changes in gates. In accurate info sent to phone. Worst flight in years. With no apologies or recompense.
No AC, no beverage service and no explanation from the captain. 4 flight legs in 2 days with no internet service.
2 hours delay on my flight causing me to miss my connecting flight. Cause was for maintenance. I understand maintenance is important but maintenance should be done before boarding people!
Great flight. No issues at all. I still think boarding could be more efficient but otherwise, a good experience.
No complaints. Good WiFi, great crew and excellent speedy baggage claim
