Daily cleaning, installation of cabin HEPA filters on flights from El Paso to South America
|April||Best time to beat the crowds with an average 7% drop in price.|
|December||Most popular time to fly with an average 30% increase in price.|
Average price round-trip
|$1,508||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 41h 08m
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Scores according to KAYAK customer reviews
Pros: "I like Avianca"
Cons: "Just unboard and board again is uncomfortable."
Pros: "The crew was great and the seats went very far back"
Cons: "Always Avianca is the best"
Pros: "I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff."
Pros: "Crew was nice, food was good, seats were great (bed)"
Cons: "Boarding was chaos"
Pros: "not a lot of wait time"
Cons: "the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt."
Cons: "Estos boletos me los cargaron a la cuenta y la app de KAYAK daba error. yo compre en otra app y no es mi culpa que no sirviera al 100% kayak, necesito me devuelvan mi dinero. Mal recomedare a KAYAK como estafa y que es una mala opcion para la compra de boletos y los demas servicios que ofrecen."
Cons: "Boarding process. We had to use buses"
Pros: "Crew was friendly. Great entertainment. Nice planes."
Cons: "The food was very mediocre. Very tiny portions and one my bogota to Buenos Aires flight we had a very small turkey and cheese on a roll for a 6 hr flight. Additional snacks would’ve been appreciated. Plane to Buenos Aires was roomy both planes were clean."
Cons: "Boarding could be more friendly and confortable."
Pros: "Todo estubo muy bien"
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "Great costumer service"
Pros: "Enjoy the direct flight. Entertainment options are great. Crew is courteous and helpful."
Cons: "Seat is not comfortable at all, especially for short stature like me. Tough for a six hour, overnight flight."
Pros: "Boarding was easy- food was ok. Flight on time"
Cons: "The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca"
Cons: "Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours"
Pros: "Crew attention in flight"
Cons: "Food, the crew couldn’t guide me correctly and told me to pick up my baggage in Guayaquil and I had to pick it up in Quito, they lied to me for the second time"
Pros: "Crew exellent Food Ok"
Cons: "Enterteinment no working and A/C leaking to much"
Pros: "Lots of space, very organized"
Cons: "not enough water passed around"
Pros: "Nice food ans crew."
Cons: "Late boarding, big lines."
Cons: "It took us more than an hour to get the bags. Horrible service."
Cons: "They overbook the flight and even we bought the tickets 6 months in advanced they moved my family and me (2 adults and 2 babies) for the next flight ( 9 hours later the original flight)!"
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "Clean, fun, good food and nice attention!"
Pros: "LA PELICULA QUE ME VI ESTABA BUENA."
Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."
Pros: "Plane was on time."
Pros: "Plane crew was excellent."
Pros: "The same"
Cons: "The same"
Pros: "Flight on time"
Cons: "Easy boarding"
Pros: "Everything was ok"
Pros: "Appreciate kind staff and mellow flight."
Pros: "Food in the first portion of the trip was ok."
Cons: "Flight started delayed in Costa RIca. That created a cascade of events that led to arriving in Medellin 5 hours later than expected. Airline didn't even bother saying sorry or trying to compensate for the delay..."
Pros: "Breakfast was good. The plane was an airbus 330 very comfortable."
Pros: "Once boarded, crew was friendly."
Cons: "Flight was over 6 hours delay with no clear explanation or support given to passengers. First and last time I am flying Avianca."
Cons: "The made a "technical" stop in San Pedro Sula, Honduras. Only a fool would believe this was a technical stop, there were passengers getting of."
Cons: "- Old, not well equipped A330 for the BOG-EZE Leg. - crew was, in general rude and unnatentive. - crew did not follow aviation "rules". They allowed a lady to use the toilet when we were in taxi."
Pros: "Attention and servicio"
Cons: "No Complaints."
Cons: "No accommodations made for having landed in Montevideo, plane was on the ground for about an 1 hour and 30 minutes with no air conditioning. Many passengers were thirsty and we were not told what was going on."
Cons: "They don't let you finish your meal. Please wait more time before taking away the meal tray. Thanks"
Pros: "Food was decent."
Cons: "Hot airplane. Crowded seats. Rough landing. Unhelpful staff."
Pros: "I received an email the day before saying flight was delayed 8 hours and then a later email sating email was now delayed ~3 hours. When I called the call center, they said the flight was actually cancelled and wanted to reassign me in another flight. After an hour on the phone and talking to several people, they confirmed the flight was delayed by 3 hours but provided no explanation as to why."
Pros: "There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines."
Cons: "My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it."
Pros: "There was nothing exceptional on Avianca's service on this service."
Cons: "There was nothing exceptional on Avianca's service on this service."
Cons: "I was sick, I had headache while flighting from Washington to Bogota and when I asked to a woman of the crew for a pain pill she said that I will get assistance once we get landed. Then, when we landed and I asked for assistance again, the crew just told me to go after the next step and then I will receive assistance. I never received assistance and I had a discussion about it with a woman during the boarding at Bogota. I just wanted a headache pill killer and nobody help me."
Pros: "Food, entertainment and crew"
Cons: "Worst crew ever attitude was aufaul"
Pros: "I liked the attention in the airplane and the food, very tasty."
Cons: "When I asked in the gate about the delay of the boarding time and the girl who spoke to me was a bit rude, maybe because a lot of people asked the same thing but that is not reason to treat a client, and when we were on board we have to wait like 10 minutes until enter in the plane because of the delay they did not have the things ready yet. and comparing the previous flight from CCS the tablets were old and did no have new things."
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Cons: "The flight attendants were fantastic!"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "Crew was awesome"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "The crew was great."
Cons: "More food."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Pros: "great crew and very welcoming for me and my small dog."
Pros: "That there were TVs to watch on the seats and that it was quick boarding"
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "Attendants, food and entertainment very positive"
Cons: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "The cheese bites were amazing!"
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Cons: "Flight was horrible"
Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."
Pros: "Excellent Service."
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "The space"
Cons: "No TVs"
Cons: "Lack of food options"
Pros: "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
Cons: "Lack of interest towards the passenger and client, i had to do it my self"
Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "Seats were comfortable on the smaller plane"
Pros: "Excellent Detroit crew"
Cons: "Extremely long queue"
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."
Pros: "Very professionals"
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Cons: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "A flying chicken bus. The air conditioning was really loud."
Pros: "The crew in the business class was very attentive."
Pros: "Fantastic crew"
Cons: "Seat cushion was worn out There should be a vegan option for food, or one that can be converted to vegan."
Pros: "Wick and efficient service. On time. Comfortable and clean aircraft. Crew was flexible to guests needs."
Pros: "Flight was good as planned."
Pros: "Cabin was clean, captain was communicative, disembarking and boarding were efficient"
Cons: "The flight attendants were not friendly to us, though they were competent at their jobs. More varied entertainment choices would have been nice, too."
Pros: "From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport."
Cons: "Have better customer service and not change the flight 24 hrs before."
Pros: "The crew"
Cons: "Entertainment options"
Pros: "Nice seats and food in business class"
Cons: "The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes."
Cons: "Only one working bathroom, long lines"
Pros: "The cree was very accommodating. The comfort level was adequate. The food was not very good."
Cons: "The flight experience was what I expected. What I didn't expect was that our luggage was sent on a later flight and that just triggered other mishaps, headaches and spent more money on our pre-arranged pick up service and other unnecessary expenses.."
Pros: "Nothing, rude and not caring for their customers. My flight from dtw to Chicago was canceled and I was never informed. I lost 1 day of my trip and a wedding. Worst airline."
Cons: "Notify flight cancellation, rebook the flight with another airline, and offer a compensation since we missed a wedding and that was the whole reason why we were going to Ecuador. Worst costumer service ever."
Cons: "Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one"
Cons: "Better meals , conform in the seat and low the prices"
Pros: "Crew was ok. Seats too small"
Cons: "Better food"
Pros: "Routine flight"
Cons: "Boarding occurred before schedule, however we remained on plane past the scheduled departure. The airport was not busy at all. So cannot surmise why we stayed so long on the plane before take-off."
Pros: "Good service"
Pros: "Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying."
Cons: "Food on COPA is terrible."
Pros: "Everything was fine"
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "good service"
Pros: "I liked entertainment"
Cons: "Overall was a bad experience food was horrible and crew was not to standards"
Cons: "Canceled flight CM 788 Octubre 12 2018"
Pros: "All excellent"
Pros: "It felt like we were finally appreciated as guests again. We actually got what we paid for, and it was EXCELLENT!!"
Pros: "I loved the fact that you let people fly with pets in the cabin, it's such a leap forward for us animal lovers! Even if it was not my pet I really appreciete that you enable people to travel with their pets =)"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "The food was great, taste.Thank you"
Pros: "I've never had a flight that was late with Copa."
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Pros: "Super friendly crew."
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Crew was very helpful"
Cons: "Not enough entertainment options"
Cons: "The people doing the boarding for the passengers in Belize City are poorly trained and unprofessional"
Cons: "My pc was reseted twice and didn’t work properly. Copa employee didn’t aske me, he just told me only rice with meat. We don’t have more pasta!!! Really bad trip overall"
Pros: "Appreciated the vouchers for the trouble. Was able to sleep the entire flight since it was night time."
Cons: "Didn't like how we weren't able to connect to our second leg of the flight even though the plane was sitting there for another half hour after we got to the doors."
Pros: "Everything was fine, long haul flights tend to be stressful but crew managed to make it as comfortable as possible."
Cons: "Flight was delayed for a couple of hours, not really Copa's fault but well, that would be my only "complain""
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Pros: "I liked the food. It's getting better."
Cons: "The sits. The lower back on seats on all airplanes in general is terrible."
Cons: "It was a bad day to fly both of my flights was late more than one hour and the gate agent did not announce to give the reason why it was late to take off"
Cons: "There was a 4.5 hours delay in panama I paid for the accompaniment of my kid and they just left him alone the 10 hours didn’t even bother to tell him there was a change of boarding door"
Cons: "Crew wasn't good"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "Food, attention, kindness"
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "We liked everything. It was short but great."
Cons: "I was forced/tricked to check my instrument on the boarding gate when what i really asked for is for the crew to take it o tha plane or for them to let me take it on carry on. Someone lied to me and then they checked in with the loggage"
Pros: "Short flight Good space inflight"
Cons: "Awful boarding, kept standing until everyone else was in the plane even though I was second in line, very inefficient crew. Only a few movies to watch"
Cons: "I flight from Panamá to bs as at least 10 times a year, and I have Presidential Platinum status, never in all the flights I receive my luggage with priority. It doesn't matter if the have the priority sign, no one respect that. Panama airport use to be a good airport, now you can't really buy anything because they don't accept credit cards, and the Copa saloon is always full, so I'm thinking on flying avianca from now on."
Cons: "No matter if you have priority in your bags, in Buenos Aires is always the same, the bags come last."
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."
Pros: "I enjoyed the accommodations such as the ear phones and blankets. The entertainment was great."
Pros: "Crew was polite and welcoming. Seats were good"
Pros: "The crew was very nice and the seats very comfortable (we traveled in business class)."
Cons: "We'd like to receive a couple of food options instead of only one. For example this was an early flight and the offered only fruits with yogurt for breakfast when they could've included an omelette or bread with ham & cheese."
Pros: "Nothing. Iberia Airlines employs theives."
Cons: "Had to spend the whole day in airport due to justfly booking error"
Pros: "everuthing ok"
Cons: "no nothing wrong depart on time crew exelent good food tv good thank you bording exent"
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "The sandwich was okay. I liked the individual video screens, good entertainment options. I like that my checked bag was free."
Cons: "Some of the flight attendants were rude. I was seated in an emergency exit isle, and I was told that I couldn’t have my handbag under the seat in front of me. This is the first time I’ve heard of a airline with this policy. My bag was put in the overhead bin and I couldn’t access my tablet or headphones or medicine during the flight. Also, the chair (maybe because it was the exit row) would not recline. This was pretty terrible for a red eye flight. I asked the flight attendant if I could switch seats, (well before take off) I didn’t mind if it was a middle seat, just somewhere I could have my bag with me... she rudely remarked that the plane was late and I needed to sit back down. Terrible service, it was a simple request. I’m sure someone with long legs would have been happy to switch with me. I also don’t like that my carry on bags had a weight limit."
Pros: "Trip was fine, food was good. Loved we each had our own tv and headphones."
Cons: "Lost my luggage. It was sent to Los Angeles instead of Portland. Very very disappointed."
Pros: "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Cons: "The food is not great."
Pros: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Cons: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."
Cons: "Everyone is so rude, they don’t care just a number to them."
Pros: "Kindnesses and attentive at all time"
Pros: "The movies"
Cons: "Los asientos pequenos"
Pros: "The pilot made a great effort to get us home safely and fast."
Cons: "You can't be happy when you get home 2 hours later than you expected, especially on a late night flight. Also, the plane offers a wifi that doesn't work."
Cons: "Mexico City lounge was terrible as their key hub , the wife and food was bad so I went to the hsbc lounge as I am a vip there was well"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "Surprise first class!"
Cons: "I had to pay for my luggage $1,600 pesos that's what I didn't like about my trip"
Cons: "Paying for snacks"
Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"
Pros: "Just OK!"
Cons: "Took forever to take off, AC was nonoperational. Very discomforting!"
Pros: "Everything specially the service"
Pros: "Entertainment, food, service, it was awesome!!"
Cons: "The food"
Cons: "Flight cancelled. Didn’t let me board even with boarding pass. Want to chat me multiple fees and charge almost double of a new ticket. I went online and buy a ne ticket. Bad customer service."
Pros: "Nice airline. Would haoouly ride again."
Pros: "The staff was friendly and the food was pretty good considering it was airplane food. They came around and gave drink refills."
Cons: "The plane left almost an hour late, when previously it has said it was running on schedule. The seats are cramped, barely any leg room to get comfortable in."
Cons: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Pros: "Not a thing the flight was delayed twice."
Cons: "Everything. The flight was delayed the people were rude. I did not get my wheel chair and I was not compensated."
Pros: "The staff was very professional"
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "Everything nice fly Ride on time"
Pros: "Great customer service and nice flight"
Cons: "It took a while to board"
Pros: "Schedule on time"
Pros: "Flight attendant they were very nice and helpful"
Cons: "The boarding in Guadalajara"
Pros: "All the airplane attendants were super helpful and friendly. And the complementary food and drinks were s delicious and refreshing, which is surprising for an airplane company."
Cons: "The only reason why I didn't give it 5 stars was because in Mexico City due to the Mexican government we had to transfer our bags manually. Nothing due to Aeromexico's doing."
Cons: "100% of my flights on AeroMexico have been delayed by 1 hour or more. In one case recently by nearly 4 hours. That if milely my random experience; it's still unacceptable, especially since they offer no apology or compensation."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Cons: "Flight has been pushed back on multiple occasions and we're still waiting to hear if it will ever leave or be canceled due to an ill flight attendant . Staff also says if canceled no accommodations will be provided because of a convention in GDL. Maybe we'll make it home eventually."
Pros: "The boarding part was good."
Cons: "People who work at aeromexico need to speak more English, too much Spanish speaking with no English speaking. I guess you do not cater for tourists speaking English. I think that the aeromexico employees in mexico city is very rude, I lost my flight, because of that. They did not want to wait a few minutes for my connecting flight. I ended losing the flight and had to take delta back to NY City with better service and fare. When I ask at the counter for another fare by aeromexico - they told me $1,500 for business class and I paid $534.00 with delta. Plus aeromexico need to have more than one fight per day to NYC."
Pros: "The crew was great"
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "Great flight"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Pros: "More entertainment options, plugs for charging electronics, and better food"
Cons: "Pretty much everything could have been better, including the plane"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Cons: "Weather delay 5 hours"
Pros: "Getting to destination"
Cons: "Seats terribly small. No leg room. Sat on runway 30 mins before departure totally cramped"
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Pros: "Like clockwork. New plane."
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Pros: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "The pilot sounded nice"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
Pros: "Short flight."
Cons: "Boarding agents could use some customer service training."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "Good choice of movies."
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Cons: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Pros: "On time arrival"
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "Everything was great. Comfortable seats & good service."
Cons: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Cons: "You wouldn't let me change my flight so I didn't even take it"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Cons: "It was a headache!"
Cons: "They cancelled the flight and put me to fly the next day"
Cons: "I never even made the flight because they kept jerking us around"
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Airlines flying from El Paso to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from El Paso to South America
Masks required on board, masks provided on flights from El Paso to South America
Social distancing seating
Middle seats unavailable to book on flights from El Paso to South America
Testing for antibodies, testing for symptoms for flights from El Paso to South America
Waiving of change fees. Search flexible flights from El Paso to South America