Daily cleaning, installation of cabin HEPA filters
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KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to San Diego.
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Scores according to KAYAK customer reviews
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"
Pros: "The crew on this flight was amazing, and boarding was right on time."
Cons: "It was pretty hot on the airplane. Could have regulated the temperature a bit better."
Cons: "The seats could have been more comfortable"
Pros: "On time departure and smooth landing"
Cons: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "The crew was amazing."
Cons: "Flight was delayed over an hour. Missed my Easter dinner plans... :("
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Cons: "seats were broken, armrest broken"
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Great flight attendants and crew, 30 min early!!"
Pros: "Like Above"
Cons: "Like above"
Pros: "Entertainment available"
Cons: "All good"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "On time, comfortable, great flight attendants."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "loved the airbus and in flight movies good stufg"
Pros: "It was a good flight"
Cons: "Seats are too close."
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
Cons: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."
Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."
Pros: "Nice views on the east side of the flight. Caught Mt. Rainier, Mt. Adams, Lake Tahoe, Yosemite Half Dome, Edwards AFB, downtown LA Free Gogo in-flight wifi allowed Google Maps to work well, though nothing else seemed to load. In-flight magazine was well-written."
Cons: "Flight ran a bit late due to departure congestion."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "Leg room not as bad as general chatter."
Cons: "Seat width a problem. Center seat passenger used arm rest subject me to cart hits and hits from other passengers. Aisle seemed narrow. New Embracier airplane with 6 seats across."
Pros: "Decent food"
Cons: "Bad delay Flight attendants not friendly"
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Pros: "Read above"
Cons: "Read above"
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
Cons: "Strangely cold!"
Cons: "The food options for dietary restrictions"
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "The crew it was really nice and the seat too."
Cons: "The food, I was in the las seat, and I get the last thing for food and it taste really bad, and the fact the plane don't have for charges."
Pros: "KLM its great!!!"
Pros: "on time departure, amicable crew."
Cons: "terrible food, entertainment needs to be looked at."
Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"
Pros: "Free alcoholic beverage."
Cons: "The recline button on the seats didn’t work. So we had to sit up straight the whole time."
Pros: "Schedule and boarding"
Cons: "Better food"
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "The crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have 0 complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they demonstrated this past time."
Cons: "uncomfortable seats, no vegetarian options, no movies"
Pros: "The crew was friendly."
Cons: "The seats feel like they are made of a composite of concrete and bent metal rods. I couldn't get comfortable in the economy plus seats on the 7 hour flight from San Francisco to Panama City, and on the return trip, I was in first class...and the seat was uncomfortable there as well. It was like sitting on a concrete park bench for 7 hours."
Pros: "The staff really helpful"
Pros: "Everything. They try so hard to accommodate regardless of class."
Cons: "Planes are equipped with old entertainment screens. Not a big deal though as you bring your own entertainment now a days."
Pros: "I like that international flights serve food, drink and have entertainment in the main cabin making domestic companies appear stingy. The flight attendants were wonderful, as always"
Cons: "Pretty sure they got the cheap Boeing seats, they seemed smaller than average. Also baggage claim took FOREVER (I exaggerate), but it was better than last time I flew Copa where my bag arrived on the flight AFTER mine."
Cons: "De vuelta hubo sobre venta de pasajes (18) en mi vuelo que causo incertidumbre"
Pros: "Some crew members were trying to their best"
Cons: "No entertainment"
Pros: "Food, on time, fast boarding process."
Pros: "Everything was very quick"
Pros: "All needs were taken care of"
Cons: "The food options were poor"
Pros: "Excellent service and room to stretch"
Cons: "We were late due to waiting for a crew member to arrive"
Pros: "2 free bags, free food d, free booze"
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Pros: "Good flight"
Cons: "Gate from arrival to connecting flight very far and almost lost my plane"
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "Attended very helpful food is good"
Pros: "Exelent friendly sevice by the crew"
Cons: "Disliked having to go through security again right at the gate, also was not allowed to bring drinks into the plane that I had just bought inside the airport, had to throw away or drink them immediately before boarding because of policy, have not had any problem with any other airline..."
Pros: "Flight was on time, crew was polite and there was variety of entertainment."
Cons: "Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered."
Pros: "Somewhat inexpensive fare and flight times mostly convenient."
Cons: "Service is terrible if you look Asian and don’t speak Spanish, but, if you look Caucasian, it won’t matter if you speak the language or not."
Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Cons: "Limited dinner and no breakfast"
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Boarding was smooth"
Cons: "No food No milk for infant Crew not friendly Seats are bad shape For international travel this is not good"
Pros: "When they booked me on another airline after making me wait 36 hours and finally admitting it was their mistake they inadvertently cancelled my reservation."
Cons: "They intolerant, unprofessional, they overbook flights and blame the passenger, they don't help you when this happens, they cancelled my booking and tried to blame me, they act as if they have a right to treat a customer like garbage. Don't EVER book a flight with this company. If you do you are taking a huge risk."
Pros: "Service both ways was great! Everyone was very pleasant and helpful!"
Pros: "Ground Staff was great!"
Cons: "The plane was awful. It was dirty and it smelled like VOMIT. Really unhappy with my experience. It already smelled awful and the entire ride we had to smell it. It was from a previous flight."
Pros: "Food service and flights attendant re pass for drinks."
Pros: "Convenient. Preferred service is worth enrolling in."
Cons: "Signs of overbooking flights. Web check-in confirmation never emailed. Had to check in normally upon arriving at airport."
Pros: "La tripulación es muy amable"
Pros: "Boarding was done on time."
Cons: "Food is horrible, and the crew could be a little bit nicer."
Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."
Pros: "Conection was good , hour wait was ok"
Cons: "Nothing bad to said"
Cons: "Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in"
Pros: "The price of the flight was good, although I had to go to Panama but I know this is Avianca's fault and their monopoly in Central America."
Cons: "Coming back from Guatemala, we had a stop in Costa Rica, which was longer than they said. They mentioned 15 minutes but was more than 30 minutes. I think they just should be honest, then the passengers would not complain. If they had to drop off passengers and get another group in, it was obvious that would take more than 15 minutes."
Pros: "Everything about the airline"
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Had to buy another ticket"
Pros: "Flight kept being pushed back multiple times. left about 3 hrs late. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it. That takes another 30 plus minutes. Not a good start to the morning."
Cons: "Never finding out what happened to the our original plane that was supposed to have left in the morning."
Cons: "difficult connecting to wifi."
Pros: "Economy passengers treated well"
Cons: "Your survey app"
Pros: "Love the entertainment system, watched a movie and was able to charge my phone too"
Cons: "Gate the boarding process but that's about it"
Cons: "There was no individual entertainment on board (TV’s, internet, etc)"
Pros: "Flight crew was great and made the flight that more memoriable ."
Pros: "Everything was great!"
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
Cons: "Took my bag for no reason, I flew there with it."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Cons: "Missed Connection."
Pros: "Great service!"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "Smooth boarding"
Cons: "No entertainment"
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."
Cons: "Poor service any customer service"
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Fast shuttle to our hotel"
Pros: "Nothing at all."
Cons: "Flight was canceled... apparently they won't be able to get me home until 24 hours later than I was scheduled to get there. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around."
Cons: "We where waiting for a free gate more thanan hour!"
Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."
Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"
Pros: "Wanted more polite crew"
Cons: "The lady was rude need more skills"
Pros: "Nice flight. Nice aircraft. Very nice flight attendants. Thank you."
Cons: "No issues at all."
Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."
Pros: "I like the crew they are very warm and inviting"
Pros: "The time to report at the gate is quite earlier than when boarding begins. Were there problems with people coming late?"
Cons: "It's generally awful everywhere, but it's a bit worse on Avianca. Mass crowd to get on, and more people deciding they don't need to wait on those in front. Deplaning, people rush up in the aisle to be the earliest off, making it harder for the people whose items aren't directly overhead to get to their things."
Pros: "Very simple transfer by bus to another airport location Left about on-time Landed on-time--very fast flight to San Diego Pleasant crew Spacious seating area"
Cons: "Nothing--it was all good"
Pros: "We flew a new A321 with all the whistles and bells. Entertainment was great and the flight was excellent."
Pros: "I want $254 visa gift card as a refund!!!!!"
Cons: "Please see above"
Cons: "No leg room"
Cons: "No bags to go to overhead bin"
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"
Pros: "Boarding was very easy , no long line , trip was on time ."
Pros: "Everything ran as expected"
Pros: "No much"
Cons: "Suggestion, why don't the airlines charge to use the bathroom, so the money humgry grubs could make more money"
Cons: "The crew no food no pillow no blanket"
Pros: "I liked temperature!"
Cons: "My flight was delayed 3 times which led me to being 1.5 hours late to my meeting. We weren't told there was going to be a delay until we lined up to start boarding!"
Pros: "Love the free tv/movies with the United App. That was great!"
Cons: "flight delay. no plane at the gate for 30 minutes after time to board."
Pros: "See first review"
Cons: "See first review"
Cons: "Flight two hours late"
Pros: "The in-flight streaming of movies actually worked pretty well -- just be sure to install United app on tablet if you want to use that instead of phone."
Cons: "An extra 1 inch between seats would make the difference in allowing passengers to open a small laptop and position it so they can simultaneously type and see the screen at a viewable angle."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."
Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Pros: "Unhappy first class passengers! Flight attendant decided it was better to have the first class passengers have restroom privileges and announce to the whole plane that they would have to wait until the service cart finished its path down the aisle."
Cons: "Flying has become a product of what are you willing to pay for! Baggage costs, seat costs, food costs. It's always changing I guess that's good!"
Pros: "Everything was on time"
Cons: "Seat are to tyht some international airlines ofer food and entertaning for free on more than 2 hours fly"
Pros: "I'm so glad I stuck with loyalty to United. They have a really good Status program that gives all the extra little touches of comfort, especially on long flights!"
Pros: "Service was excellent"
Cons: "Seats are contrived - knees bumping up against seat back. Maybe ok for short flights but 5 hours is too long"
Pros: "the crew was nice. mostly what i liked"
Cons: "didn't like the fact had to check in my carry on. so many of the passenger were had more than a carry on, wasn't pleased with that."
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."
Pros: "Boarded the plane at regular time but then had to get off because our pilots were switched to another plane. We had to then get off the plane and wait 2 hours for our next crew of pilots. It was a frustrating trip."
Pros: "outstanding service from the flight crew - makes me very happy to fly United comfortable seating and in-flight options clean, efficient gate made for a pleasant boarding experience"
Cons: "folks in economy that stuffed their items in business class which made getting my items extraordinarily difficult. Flight attendants should be monitoring this as it defeats the purpose of flying exclusively on United and premier status, which includes the benefit of getting off of the plane quickly upon arrival. whoever thought the ratio of eggs to oatmeal meals is completely off base. At least 7 more passengers would have preferred eggs, but were told there were no more to be offered. intercom is way too loud, esp. if you have earbuds in - we can hear you through the earbuds, esp. when plugged into the console when we'rer watching movies"
Pros: "I got to have a whole can of juice not just a small glass, yes, thank you."
Pros: "I was short."
Cons: "Plane was late arriving and had to chance plans at final destination for pick up."
Cons: "My 6:50 am flight was canceled at 11:40 pm the night before. Spent an hour and 15 minutes trying to talk to costumer service before I gave up since it was 1:30 am. Got put on a standby list for a flight and the flight was 5.5 hours delayed. Finally left SFO to San at 2 pm after being at the airport since 7am. Was supposed to originally be there by 8:30am but had to use my PTO since I missed the whole day of work."
Pros: "Service was fine, friendly flight attendances."
Cons: "Movies were not on demand, you had to wait until they would start. Then, you would be missing more than one, or watch not from the beginning."
Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."
Pros: "The flight attendant was fabulous."
Cons: "The seats are too small for me but that's my fault for being very overweight."
Pros: "The flight nice to relax & chill after a stressful day. Snacks were ample in size having to pay for them. Free soft drinks & water throughout the flight was a nice touch. Gave you the can & an extra sitting towards the back of the plane. Nice touch."
Cons: "Dirty outside window."
Pros: "Flexible flight and schedule is on time. Usually I taken United for my traveling ."
Pros: "Flight was on time. Staff were polite. Flight was totally uneventful (just how we like them)."
Cons: "We were all required to check our carry-on bags as we boarded as there was apparently no more space in the plane, though once on board, there was space in the overhead storage - I think they did it because it was expedient for them to have us do so. I didn't eat any food so can't really comment on it (gave it "okay" but don't rely on that). The screen for my seat didn't work - no big deal on a short flight but there you go."
Cons: "No snacks, only beverages and wifi wasn't included in ticket price."
Pros: "Not bad just not good."
Pros: "Boarding was extremely slow. Not enough overhead space left which required almost all of group 5 to check bags. Flight attendants were not very attentive. Seats were thinly padded."
Cons: "No TV screens"
Cons: "Broken seats caused delays. Older aircraft needed TLC."
Cons: "Didn't get to get on your flight due to your error"
Pros: "Everything. This flight had more space and staff were excellent. No delays and left on time."
Pros: "nothing to like when the flight was cancelled."
Cons: "United Airlines cancelled flight, had to reschedule to next day. It did the similar thing on the initial SAN to LAX flight by delaying the flight and make me miss the connecting flight out of LAX. Overall the worst experience ever."
Cons: "Delays, lost flight, no refunds"
Pros: "Comfort. Cabin crew polite and friendly."
Cons: "Late leaving Denver"
Pros: "Getting to San Diego."
Cons: "The huge lines and almost missed my flight due to Homeland Security."
Cons: "Flight was late and they didn't let us know. Our families where waiting in USA and everything went wrong with our pick up"
Cons: "Flight diverted to LAX then stuck on tarmac for 2.5 hours waiting for decision. Then waited for bus to terminal. Then waited 45 minutes for baggage to unload. Then put on a charter bus to San Diego. When arrived at SAN had to wait 45 min for a cab because United didn't let the cab companies know that 250 people would be arriving at 2:30AM. So instead of arriving at 9PM we arrived in the middle of the night with horrible service all around."
Cons: "The flight was delayed and it was freezing. The TV monitors kept turning on and off and it was a night flight with the lights off, so it kept waking me up."
Cons: "I lost my opportunity to attend a work conference due to detours, mechanical issues, and poor planning. I also lost my $1000 grant that I would have received through the conference. All.i.have is a hurting back, empty stomach, and money lost on a terrible experience. Will not use United anytime soon. I wish I could change my return flight to another carrier"
Cons: "Flight never happened."
Cons: "I booked the flight and paid for it but because of the very bad customer service I couldn’t use it! So sad."
Cons: "55lbs Suitcase cost $105! That was the worst!"
Pros: "Friendly & humorous crew. Pleasant flight overall. Loved the in flight surprise."
Cons: "Water should be available for free."
Pros: "Prompt, took off on time. Seat was excellent."
Cons: "Nothing comes to mind"
Cons: "2 hours late"
Pros: "i am pregnant and the flight attendant was so sweet to give me a free ginger ale and continued to check on me because i was getting very sick on the plane right. great service."
Pros: "The crew was nice overall. You can have coffee raffles for free. Seats weren't too bad for 5 hours flights."
Cons: "The Microphones were too loud. the crew talked too much trying to sell the rewards card. It was frustrating that the carry on is too expensive. I paid $100 total for my carry on. I thought I was saving money using this airline but I end up paying more for fewer services. My flight was 5 house flight with no wifi service. nothing to entertain with. I don't think I would take this airline again unless its 1-hour flight with no carry-on."
Pros: "The flight went well"
Cons: "Payment for baggage"
Pros: "The whole experience was absolutely wonderful. I will fly spirit as often as I can for the destinations I fly to. Great service, and very importantly to me, very good to active duty military and veterans. Big thumbs up!"
Pros: "Seats are pretty cramped. Originally there was a large person in the middle seat next to me but got hugely lucky and the window next to him was empty so he moved over. Otherwise it would've been a miserable flight."
Pros: "The flight attendants were really nice"
Cons: "The flight attendants were incoherent on the flight back"
Pros: "Nothing at all. All of the general staff was horrible and I dare say ghetto."
Cons: "The flights policies. The staff. When I got there I went to check in to a kiosk, it read arrow and directed me to the airline desk. There I was.charged $55 to carry on my bag. The plan was to check in and pay for my bag at the kiosk which would have been $21 instead of $55. For their troubles, I supposed. What a rip off. Then on my boarding pass they put 0 bags where I was then asked for $100 fee to check my carry on at the gate. Why would they put 0 bags?!?! Thank God I had my receipt with me and I dodged that extra expense. The staff was so rude. Worst flight experience of my life! They make TSA look great."
Pros: "I liked that they let military board early whether they were in uniform or not...flight attendants were friendly"
Cons: "I didn't like that the seats were so thin and they didn't reclin at all, I barely even had space to move and get comfortable. The tickets were cheap but they made up for the cheap price with baggage prices, they charges for every bag even the carry-ons"
Pros: "Crew was super funny with explanation of preflight instructions"
Cons: "No free drinks food"
Cons: "It should not charge to carry luggage and have some snacks at small trips"
Pros: "Saved $500 using spirit. I did not have luggage. I brought my own water and food. Worked very well for a short notice quick flight"
Cons: "Everyone was nice. Flights on time no delays. Perfect I wanted to low price and that's what I got"
Cons: "12 hour delay"
Pros: "The best part was the low fare I found through kayak for a one-way trip from Vegas to San Diego."
Cons: "I didn't like the people sitting behind me and the older gentleman flight attendant had a sense of humor that was a bit off-putting for me personally. Maybe others enjoyed it, but not my cup of tea! The flight was initially delayed upon arrival by at least 30 - 40 minutes. No assistance to be found at the gate. Then an additional 20 or so minutes delay after all had been seated for two passengers, one of whom could barely walk straight. These two kept the entire plane waiting only to get off before take off. REALLY?? What a cluster. Will not be flying Spirit again."
Pros: "The planes are new so there's that."
Cons: "The flight was delayed 3 hours due to leaky breaks and they didn't have the air on so we all sweat to death until someone decided to flip the ac switch 2 hours in. The tickets are so cheap cause you have to pay for eeeeeeeeeeeverything! You have to pay for a carry-on, a drink, to have the service desk check you in, etc. I'm surprised they don't have a coin-lock on the bathrooms or individual oxygen masks that they charge you for."
Cons: "2 hour delay, so had to jump on SW flight to make my meeting."
Pros: "Creating my own itinerary through a 3rd-party (Kayak) online reservation agent, I was unaware of the $52 add-on baggage fee. And when I tried to use the electronic kiosk to check in, it was not functioning properly. Although it not just Spirit Airlines, but I feel as though these additional fees aren't spelled out to the consumer well enough and therefore are somewhat disingenuous in their relationships with their customers."
Cons: "Late boarding due to delays from previous flight."
Pros: "Well we landed in our destination so that was good"
Cons: "- gave me the wrong ticket at checkin - armed guards boarded the plane and removed a passenger - We then had to deplane and rescan - Bumpy ride and terrible seats - 100 bucks if you need to check a bag at the gate"
Cons: "Boarding, food? that's funny!"
Pros: "Ticket prices, Crews very Open friendly altitude."
Pros: "The most memorable was the cute stretching exercise the stewardess had us do at landing. We all got a good laugh. I enjoyed my trip back home. The Captain kept us informed of things alone the way...(I haven't heard that being done in a while) I was happy that has started back up, and he got us there early. I love flying Spirit."
Cons: "How sooooo many seats have become a price to pay now to sit on the plane, and they don't even recline."
Pros: "The flight was delayed for a while because of weather, it was a nice flight."
Pros: "Decent experience. There was no entertainment, and I didn't get any food. I didn't like having to pay 45 dollars to bring my backpack with me, (both ways = $90)"
Cons: "The gate agents in Chicagp were rude and gave us incorrect information. They were chatting with their friends instead of answering our question. Then she told us we could use a different security line. When we went over there, we were told if we were flying spirit we had to use the long one on the other side of the airport! Our flight was then delayed twice, when we asked for an update, the gate agent was again rude, though she did eventually tell there was something wrong with the floor of the plane. Once we were on the plane, we were stuck on it for another 45 minutes before we took off. Baggage claim in Chicago was also a mess. There was only one carasaul and it took about an hour to get our bags. Our ride had to circle for an hour. We will not be flying spirit again."
Pros: "The man at the counter was nice enough to upgrade my seat after seeing I was military and had to pay an insane amount for my baggage."
Cons: "I am NOT saying that the military deserves hand outs. We don't, we just do our jobs. I do however feel that the baggage fees were ridiculous. I have never flown with an airline that charges for the overhead bin.The money you "save" on a plane ticket is all added back on with the baggage fees The crew did not appear to be enjoying their flight, which during holidays can be stressful and I understand that, but this is their job. My flight to Texas was absolutely awful, I had children yelling obnoxiously behind me and even the stewardesses noticed, but they didn't say anything even after witnessing the child kicking the back of my seat repeatedly. One of the bathrooms was also out so there was a line of people down the isle. I personally did not like knowing that a bathroom was out of order because it made me wonder, what else was wrong with the plane? I will NOT ever be flying with spirit again."
Pros: "The walk off the plane."
Cons: "There was no obvious indication before booking these flights that I would need to pay for a bag. That should be in bold letters and flashing at the person buying the ticket. I was very mislead and plan to never use your air line again. Also, my chair area was not cleaned. There was used tissues and a barf bag in front of me the entire flight. I could have gotten sick because of your negligence."
Cons: "They lost my luggage, been 4 days and the customer service has done virtually nothing"
Pros: "Cheap fare"
Cons: "Extremely dry air quality causing itchy dry throat and eyes in multiple passengers. Extremely aloof and poor attitude of flight attendants. Crew was clueless and arrogant about their ignorance on connecting flight information."
Cons: "Though the flight was delayed an hour and a half without notice the flight crew still made it a rather easy flight."
Pros: "It was cheaply priced. Crew members were pleasant."
Cons: "Being delayed with poor excuses having to do with paperwork."
Pros: "Easy flight, on time."
Cons: "Always changing gates always changing gates in Cabo in Cabo."
Cons: "Lost baggage, delayed departure, very unhappy staff. Nothing was good. They Nickle and dime you and claim they are a good deal... They are not!"
Pros: "Be prepared, the fare is cheaper because anything you do will cost money. Talk to the counter rep $10, carry-on bag $55, check a bag $55. Stay away I save $40 to loose almost $200 in fees. Oh yeah and it extra to board early and/or pick your seats!"
Cons: "The better question would be what did I like? Ehh nothing!"
Pros: "Loved how on time and sometimes early the flights were."
Cons: "How expensive the food and even water was."
Cons: "Nickel and dimed on every service"
Cons: "Fees are too much. Uncomfortable seating."
Cons: "Is the guideline about fitting a bag underneath the seat or about fitting the bag into that measurement box? My bag fit well underneath the seat, but I still had to pay $100. Why did the supervisor push me aside and take care of the man even though he came after me? Why did she let him pass even though his behavior was abusive and his bag was 1” taller than the measurement box and didn’t fit underneath the seat? Is it because I am a petite, Asian woman that the supervisor thinks that I am an easier target to mistreat?"
Cons: "Very uncomfortable"
Pros: "My flight was on time on the way home."
Cons: "I would not like to take a long flight on Spirit. Glad I paid extra for a "bigger" seat. I can't imagine the regular seats and I am fairly average."
Pros: "Smooth landing."
Pros: "i was a bit uninformed about how Spirit worked for the no frills approach to savings. I thought the crew was great, overall it was a good flight, and i didnt use any entertainment or food so I should not measure those, The tight seating was interesting but ok, it did not cause me great discomfort and i might choose to pay more for legroom in the future, Overall its a 9 of 10 on the scale. I would ride with them again, and this time be more prepared to pay for luggage and :frills:// Patty"
Pros: "It was a direct flight, and the staff was friendly. As long as you come prepared for the Spirit experience, there is really nothing to complain about."
Cons: "The fact that the seats don't recline. It was hard to sleep without feeling as if your head would lean on the stranger next to you."
Cons: "The customer service"
Cons: "one and a half hour of delay by crew problems..."
Pros: "Tsa was super quick I boarded the plane very fast as was in the air in no time at all"
Airlines flying from El Salvador to San Diego have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights