Surprisingly it is very good to my expectation, will fly again with it.
I liked the entertainment options.. just know main cabin for 8+ hours can be tough!
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Flight attendants were amazing"
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Food was so good. Crew was also very nice."
Pros: "Entertainment and food and service were great."
Pros: "Amazing service and F&B offered was wonderful"
Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Pros: "Good films"
Cons: "Seats cramped, legroom bad"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "The food was excellent, as well as the flight attendants."
Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."
Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "I like Delta empowering women."
Pros: "Meal quality has improved"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Pros: "Service was good. Attendants polite. Information good."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "The crew"
Cons: "The screen"
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "The crew on Virgin Atlantic was superb!"
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "Food and snacks!!!!!"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Cons: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."
Cons: "Seats need more padding"
Pros: "comfort, entertainment, food"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "Excellent service. It should be the benchmark for the airline industry."
Pros: "Food and beverage choices excellent"
Pros: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Pros: "Great food and movie offerings. On time and courteous staff."
Cons: "Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport."
My direct flight was canceled and I had to go through Atlanta. I checked out my luggage through customs in Atlanta and checked them in to Philadelphia. I boarded on Friday, bags arrived on Monday at 6 Pm. The suitcases are bashed in, the contents spilled and ruined my expensive bags and shoes . I had to throw several cooked foods away because they had gone bad. My original ticket from Accra to London on Oct 6 was canceled without an explanation. Then the flight 24 hours later, was changed . It was a nightmare without any explanations or compensation.
Pros: "Fantastic crew"
Cons: "Great trip"
Cons: "Heat in the plane!"
Cons: "Crew service; food and general customer service"
Cons: "2.5 hours late taking off."
Pros: "Room pretty good!"
Cons: "More walking room!!long flight!"
Pros: "Seats weren't too uncomfortable, and the crew was friendly."
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "After this I need direct flight from DXB to LAX"
Cons: "No entertainment or WiFi at all"
Pros: "Arrived ahead of schedule"
Cons: "Was seated with 2 screaming and kicking babies behind me"
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Pros: "service perfect"
Pros: "Crew was very experienced."
Cons: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Everyone was pleasant and helpful, food was good and plentiful."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Pros: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Cons: "Insufficient arm/legroom. Limited selection of interesting movies."
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Pros: "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
Cons: "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"
Pros: "Comfortable and food was great So was the service"
Cons: "No complaints"
Cons: "Entertainment options were great"
Pros: "Thank you and keep up the great work"
Cons: "My seat was broken"
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "The plane was clean, leaving on time, with fewer passengers there was much room and the service was surprisingly friendly for an American Airlines flight."
Cons: "The crew had a light task with the fewer passengers on board and they made the best of it... not neglecting the passengers, but definitely looking out for themselves and that was a bit obvious by creating small cabins for them to stay in using the curtains near the door exits and encouraging people to move to empty rows to clear the back rows for them to sleep on. Not bad, but just a bit obvious."
Pros: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Cons: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Cons: "Overall was Great."
Pros: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Cons: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Pros: "Crew was great. Food was so so as usual."
Pros: "Pampered by flight crew !!!"
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Pros: "Flight attendets were great, friendly, helpful, made me feel very welcoming, it made such a great experience. Thank you."
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "Clean plane . excellent staff"
Pros: "Awesome crew. Comfortable seats. Great entertainment options. Good food."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Cons: "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"
Pros: "I liked the crew and I liked the entertainment, as it made the 10+ hour trip go so quickly. I was also able to sleep 1/2 the time. The crew was extremely nice. I would love to fly BA or AA or any of their partners as long as the fates are reasonable."
Cons: "I checked in online and had my seats reserved and I only had one piece of luggage to check in. In LAX, as long as I checked in for the flight on time, all I had to do in LA was go to a kiosk and check my luggage myself and give it to the people who work at the counter. The whole process took 5 minutes. However, even though I was checked in For my flight, in LHR, I was told that I still had to wait in the long line for those who needed their boarding passes among checking in tons of luggage. I was given a paper ticket lthough i already had one in my iPhone apple wallet. Besides waiting, for what I thought was a waste since I only had to check in luggage, the gates seemed so far away and the scheduling boards don't indicate right away as to what gate I need to go to. Luckily, my app told me what gate and I was hoping it was correct because I had to walk so far. Basically my gripes were with the airport and not with the flight itself. One thing bout the plane from London to lax, it seems the bigger the plane, the less legroom I had. I felt too close to the people next to me. The plane from Paris had more room."
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Pros: "Excellent crew, food and entertainment."
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Pros: "The fare was 600 dollars cheaper booking it as an Iberian flight than the best deal I could get from AA."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
flights were delayed and no information was provided by BA even though they had my email address and mobile number
Cons: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"
Cons: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Cons: "I paid extra for the seat but it was very cramped."
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Cons: "Nothing except the airport"
Cons: "The plane, the arrival time and the service"
Cons: "Not even a free water/soda was offered, need to purchase everything."
Pros: "Crew on British air very nice"
Pros: "crew was lovely"
Cons: "older plane - air conditioning was dripping on one of our seats"
Pros: "Polite and funny crew"
Cons: "Snacks and drinks for money"
Pros: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Pros: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Cons: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Cons: "Always late always charge for water that’s sad"
Pros: "Left a bit late, but not the airlines fault. Crew was friend, plane was ok."
Cons: "Nothing really."
Pros: "Crew did their best while sweating with the passengers especially prior to take off"
Pros: "Level of information"
Cons: "Everything was good"
Pros: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Cons: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Pros: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Cons: "Heathrow need to build more capacity to reduce emissions and delays."
Cons: "Being charged for everything! Even a coke....really! Couldn't reserve a seat until 24 hrs. without paying extra ."
Pros: "The crew, all the way around were very attentive & courteous, food was great!"
Cons: "I was completely satisfied with this airline, would use again!"
Cons: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."
Pros: "Crew in board was great"
Cons: "Representative at gate was rude reminding me I was late when we had to wait on bus for others."
Pros: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Cons: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Pros: "We left ahead of time"
Cons: "No gate due to early arrival which meant we had to wait for a coach which negated early arrival."
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Cons: "The passengers on the plane were rude. No consideration for others when departing the plane."
Cons: "Boarding at Frankfurt difficult"
Pros: "On time"
Cons: "Check in counter make difficult: my cary on luggage is standard, they should know it."
Cons: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Pros: "Good, friendly cabin crew."
Cons: "Flight was 60 mins late due to ATC issues at LHR and baggage loading problems at FRA. Also bus boarding at FRA on a hot day."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Cons: "We couldn't enter the gate area until about 30 minutes prior. There wasn't anywhere else to wait so eveyrone nded up standing around the gate. Which blocked the hall to the restrooms and ended with a lot of people standing at a store front."
Cons: "Having to take a bus to get to the aeroplane"
Pros: "That Pilot has to bring my buggy"
Cons: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"
Pros: "Punctual, relaxing."
Cons: "No free refreshment, not even water."
Cons: "Why can't Germany load planes from concourse ramps instead of busing and so many stairs. Frankfurt airport is so poorly designed and how much of my ticket is for buses and bus drivers, etc."
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Pros: "Flight left on time and arrived 20 minutes early."
Cons: "Tight seating was fairly uncomfortable."
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Wasted nearly 3000$ Worst custmober service never buying ticket throggg you or just fly again They wanted a doctors note I sent it so many phone calls so much money spent on them ended up stuck in London sick without a ticket to return had to purchase a new ticket pay for hotel transport everything"
Pros: "Entertainment system and seats."
Pros: "Staff was friendly. Great snacks!"
Cons: "Delayed 2 hours and no screen on the plane - a long way to catch up with Singapore airlines"
Pros: "Crew awesome. Plane nice and clean Process was fast efficient"
Cons: "SEATS TO SMALL. Food can improve."
Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"
Pros: "The food, the entertainment options, it was fine once we got on. Stewardess was nice"
Cons: "Being four hours late"
Pros: "Food has gotten much better than maybe 10 years ago? Decent quantity and taste. Food is heated."
Cons: "Boarding took longer than usual but they did announce that the gate we were assigned was not setup for that plane."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Pros: "Amazing crew, everything was perfect."
Cons: "I was unable to switch my assigned seat online therefore I went to the United counter in London to have my seat changed. It seemed to be a bother for the person who helped me. Was not friendly at all"
Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."
Pros: "New seats are excellent"
Pros: "Enough space between seats"
Cons: "Very little food"
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Pros: "The flight was short."
Cons: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."
Cons: "Crew was not nice and friendly."
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Pros: "Decent food and drink selection in the economy. It's a newer plane then what United flies in the domestic. Decent entertainment options."
Pros: "Early arrival"
Cons: "Food and beverages, as expected on United."
Pros: "I haven't been a big fan of United, but this crew was excellent. Leg room on this 777/200, on a transatlantic flight was very good."
Cons: "My only complaints are that SFO seems to lack capacity at the international terminal. It seems we have to wait for an open gate after arrival almost every time. At the end of a long flight, that is especially aggravating. That was exacerbated on this flight by incompetent United ground crew. The plane could only taxi to a position in front of the gate and we had to wait for a truck to pull it into final position. We waited for 15 minutes! Inexcusable and maddening after the long wait to get the gate in the first place."
Pros: "The crew was wonderful"
Cons: "The breakfast"
Cons: "The audio and video system is not working at my seat. They said they were working on it but told me nothing they can do after 2 hours airborne. They finally compensated with a credit for future trip."
Pros: "My wife and I flew Lufthansa a good deal in the 1970s and 80s, we stopped in the early 90s because I was working with young people and had difficulties provided them with a non-smoking environment. This is the first time I have used Lufthansa since 1992. Based on the flights over and back, I believe we will start using it again."
Cons: "Experience with partner airlines is not as good as with Lufthansa directly. I mean, Austrian and United. They do not provide the same attention to detail, courtesy, or organization, particularly pre boarding and boarding."
Cons: "The staff were very rude and unfriendly, the food was very low quality. No extra snack was offered during the flight. Boarding was late and delayed. Overall it was a horrible experienced."
Pros: "Flight attendants helpful, service timely"
Cons: "Food just okay, not awful."
Pros: "I liked the comfort of the flight and the cordiality of the crew."
Cons: "I did not like the packaged meal. It was less than satisfactory. The sandwich was decent, however."
Pros: "The crew was attentive and professional"
Cons: "The seats were very uncomfortable"
Pros: "New plane, friendly flight attendants, quick meal and drink service and we arrived a bit early. Nice job overall."
Pros: "Finest Business Class experience I've had. Flew to Europe on Lufthansa, which I had liked the best, but UAL's new cabins and services were far better."
Pros: "I enjoyed the turkey and cheese pretzel sandwich, but I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Cons: "I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Cons: "This was actually a United flight. It is very confusing when all of the travel documents I received from Kayak show Austrian Airlines yet when I get to the airport to check in, it's United Airlines."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "At gate, staff generously gave me priority boarding because I'm pregnant."
Cons: "We couldn't access the inflight entertainment because we didn't have the United App and you can't download it once the flight has started (flight was operated by United)."
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Pros: "Flight crew was very attentive and made every effort that passengers were comfortable. I will never fly BA again!"
Cons: "coach was very uncomfortable. Seats reclined minimally and not much legroom. I will not be flying United again. I was disappointed that it was not flight run by Luftansa since Luftansa's coach service is much better"
Pros: "Great flight for the price"
Pros: "No delays. Crew was mostly friendly."
Cons: "The food was not great and never is, and the tv screens did not work very well. The people and children around me made for a very long, noisy, uncomfortable flight, but that was not the airline or crew's fault. Also wish wifi was free."
Pros: "Both flights departed on time, which is surprising as it was Thanksgiving. Staff was kind and I felt they enjoyed their jobs and atmosphere. I had ear issues on my return flight and the flight attendant went out of his way to get my q-tips, which was a life saver!"
Cons: "Return flight I purchased the Wi-Fi for $19.99 and it did not work the entire flight, waste of money!"
Pros: "Everything was good."
Pros: "Choice of entertainment was great."
Cons: "The system kept malfunctioning repeatedly, and had to be restarted by both the flight attendants, as well as myself (I had to keep turning it off and on and restarting movies)"
Pros: "Cheap, non-stop flight to London."
Cons: "I'm glad that the ground crew id'd an APU leak prior to takeoff, but delayed flight for an hour. Crew was not memorable. VERY limited entertainment options available for a 7-hr flight. Was looking forward to experiencing Austrian Airlines, and upon check-in was pointed to the fine print on my booking: "Flight provided by United Airlines." Was hoping for a flight like the one we took on Turkish Airways a couple years ago -- a very high standard. But couldn't even get comfortable in the seats. The entertainment screen was very difficult to use; if there had been more options I probably wouldn't have been able to get to them anyway. Could barely reach above-seat vents, even when standing. All this was made worse when we had to walk through the First Class section when boarding and deplaning. The disparity between the comfort they experienced and the minimum standards in economy felt like Austrian Airlines/United were rubbing it in our faces that we didn't want to spend more on travel."
Cons: "It was very cold for the first part of the flight. No proper meal was served, even though it's a 12 hour international flight"
Cons: "The dinner, Thai Chicken Curry, contained nuts. Nobody communicated that to the passengers. I ate the Curry, not knowing there were nuts in the dish - I am allergic to nuts. Spent much of the flight feeling sick, being physically sick, feeling ill and not being able to think about anything else. After reading the Curry container cover, it did say the dish contained nuts. But the flight staff, I think, should have communicated this. Also who puts a dish with nuts in it on a plane, with all the allergies that passengers could have? I was not going to die from the experience, but some people are more allergic than I am. I think this choice of menu was very inappropriate."
Pros: "The stewards and stewardesses served us well."
Cons: "The plane was an older one, and the overhead storage spaces were small."
Pros: "Offering food and drinks as part of ticket price, on-time departure, efficient service."
Cons: "More leg room without extra fees."
Pros: "Good price. Good service."
Cons: "Ground staff was racist. Standards vary depending the color."
Pros: "Staff friendly, quick boarding, organized no delays"
Cons: "Food I know it's not a restaurant but the quality was below expectations when compared to a few other airlines."