Not- enough- time to reach the airplain had to take a Train !!!!
Flight took off arrive Frankfurt fine ... and then the Pilot parked the plane for 20 minutes while waiting for a steps vehicle to arrive so we all could deplane. This caused us to miss our Naples flight by 6 minutes while running to the next gate.. We are aware of 3 others who also miss their flight. Lufthansa Support said "why miss your flight, your flight arrived on time?" We explained, they provided another flight many hrs later, no meal voucher because our "flight was ontime".
Late flight. No onboard wifi. Coffee for sale only. Excessive wait for bags.
Everything im stuck in germany thks too plane late from zagreb too germany hope tomorrow i will leave germany
Luftansa over booking canceled my flight 2 days before I left, so I called to reschedule but didn't answer, so I had to cancel. This has ruined my vacation plans and I already had to pay 3 days for a hotel reservation in Barcelona. I don't think I'll ever book this flight again in my life.
Pros: "Great service."
Cons: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Cons: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"
Pros: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Pros: "My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow."
Cons: "Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best."
Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."
Cons: "Could have been on time and better prediction of delay length"
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Pros: "Crew did their best to deal with the multiple delays."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."
Cons: "British Airways lost my ski bag. I had plenty of time with connections and feel there was no excuse. I had to wait in line over 30 minutes to report, thus missing my train. I'm 4 hours behind in travel and who knows when my ski bag will show up. I am very upset."
Cons: "Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude."
Pros: "On time arrival"
Cons: "When the refreshment cart passed down the aisle, the attendants neither articulated clearly what was available, nor did they even slow down as they hurried down the aisle to allow passengers to request items."
Cons: "Not even a free water/soda was offered, need to purchase everything."
Pros: "Flight was on time, food was good, service was great Good entertainment"
It was Japan Airlines that was excellent. I don’t know why it shows American Airlines.
The food service was limited and not good. For a seven hour flight they could do better.
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "The crew was amazing. They kept us updated."
Cons: "Not wearing masked, but I understand the requirement to wear one."
Pros: "The crew was great. I showed up to early and they were able to adjust my flight so I wasn’t sitting at the airport all day. Best service."
Cons: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."
Cons: "If I actually made my connection. Delayed flight out of Boston"
Pros: "The flight crew was okay. The middle seat was tight for a cross country trip"
Cons: "More room"
Pros: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Cons: "Original Flight did not depart on time."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
I don’t know how international flights can’t have media screens to keep people entertained for the long flight. Ugh.
Typical experience for budget airline. Boarding from KEF required bus transit from the gate to plane, so if you had "priority boarding" it was useless as it was simply a free-for-all when getting off the bus. But still no issues with getting our luggage into overhead bin so not really a problem.
Was very apprehensive about flying Play, but the flight was fine. Nothing special, nothing horrible. Fair price to get from New York to Iceland.
I wasn’t able to check in online the day before or the day of because their web configuration or business model idk. I arrived an hour early and check was closed and there was no one around to speak to and eventually was told there was no possible way to get a digital ticket despite I had no luggage to check and would have easily made it through security to boarding and had to pay for a new ticket for $330 ontop of the $169 I spend for the ticket and then I missed my rental car for $305 because I only arrived at midnight instead of noon that I was originally intended. All booked through kayak. I hope there is some kind of insurance from kayak because this was totally preventable had I not been blocked by play air from getting my check in and plane ticket.
The staff was very professional, the places very clean. The legroom was a little bit tight but so worth the price of the flight. Very pleased! Next time, I want to book a stayover to explore Iceland :)
The boarding process was easy, the crew was friendly and the flight was very smooth. There is a limited menu the food was tasty, but you have to purchase everything. The cost of the flight was very reasonable but everything such as baggage is extra.
Play is a great budget airline. There are no TVs or chargers in the seat but there was more legroom than expected. Boarding and all staff that I interacted with were great. You have to pay for any and all drinks or snacks you might want on flight.
Play is a great budget airline. There’s more legroom than expected, no TVs or chargers in the seat, all staff that I interacted with were great.
Blood sucker budgeted airline. Charging after and after. No one should busy air ticket in this airline. Completely a scam and sucking blood.
The cabin crew very kindly arranged a change of seats for us due to a distressed passenger
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Cons: "Free food was lacking for a 5 hr flight. Pretzels and a pack of cookies."
Pros: "We boarded quickly. That was nice."
Cons: "The plane was old and tiny with barely any room for carry on. And no in flight entertainment or WiFi or anything. Bummer."
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "Boarding process, including ground crew was good with customer service. Food was good and in-par with other airlines."
Cons: "Flight crew, including a few air-hostesses were very rude. Entertainment system and the played films were very dull. Plane was uncomfortable."
Pros: "The staff was pretty polite and helpful"
Cons: "The plane was old, seats didn’t recline and I thought all flights over 4 hours had screens and not personal device entertainment. I was able to use but it’s not conducive to the overall experience."