Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "To be honest, I liked everything."
Pros: "The price was great."
Cons: "The place was packed. The service was just okay."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "Seat was good. Crew Service also was good"
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "The menu was preordered. Yet on plane menu not available. The electrical outlet did not work in our row. No wifi over mexico"
Cons: "Alaska is usually good. Thanx"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Cons: "Great flight back"
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Cons: "Really bumpy flight. And flight was late."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "I dont like there service."
Cons: "Alaska airlines did not provide assistance and I requested to assist to re check in my baggage. I did not receive any assistance to the airlines staff. This is horrible service and not happy to the alaska airlines."
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Being in the service industry I completely understand how important customer service is! Alaskan airlines have asked their staff to use the customers name as much as possible. It was great to see that when I was borning my name was used. This was not an ordinary monotone thank you that every single person gets. The “ Have a nice flight and Thank you for flying with us”, was cheerful and upbeat and I was greeted with a smile. During my flight the customers names were used as they were asking to take orders as well as passing out food as though you were known person to them. I am not a regular flyer, I did not use my credit card, the fact that they used my name means Alaskan has a trick to the trade that others don’t.. I am not a regular flyer, I did not use my credit card, my flight attendants knew my name. What an amazing experience."
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "Excellent crew. very friendly. No attitudes"
Cons: "they were not ready for us at LAX. We spent 20 minutes in a remote corner of the airline waiting for a gangway so we could go down to the tarmac and wait another 50 minutes for buses. No gate, no buses, just standing around. Terrible planning for our arrival"
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "Virgin plane, flight crew great"
Cons: "No headphones, no snacks. Tray tables not clean."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Pros: "Alaska is great don’t become united or American"
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Pros: "I liked the service and the fact that the flight was right on time."
Cons: "Passenger next to me seated in the aisle seat had a seat belt extension and needed two seats. I was in the middle and had a very uncomfortable flight. His arms were on my side and fortunately my husband was in the window seat and I leaned into him the entire time. The mans wife was not next to him but across the aisle and I understand why! He also had very poor hygiene."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Pros: "Good customer service before after and during the flight."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "Great prices, comfortable seats, enough space, and no extra fees for the additional bag I checked in. the staff members were also very polite, welcoming, knowledgeable, and helpful."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Pros: "My seat was in the premium class somehow and I loved it. Perfect timing with boarding and seating. The crew was very attentive and kind."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
Pros: "The plane needed more leg room."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."