I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
They ran out of food and on the flight back to NY there was no wifi nor any socket to connect your plug to charge your phone. Also the crew was not friendly as they did not want to throw out my empty water bottle after she told me to hold on to it and then said no.
Boarding slow and chaotic. Food was terrible. Flight attendants were nice. Sears were comfortable.
I feel like the boarding process could be a little better. But the staff and everyone does a really great job.
Flight was good. Would be great if we had free WiFi
Flight was late, and not sure why. The business class lounge in Porto is not proprietary to TAP, and is really substandard, almost as bad as "The Lounge" in Boston. It was a D, which is better than the F experience in Bostonm where we left "The Lounge" for a better experience in the terminal. It had better food (an extremely low bar), ok beverages, and wasn't as crowded as the Boston one, but no restrooms. To use one, you had to leave and go downstairs. There's no down escalator, and the elevator might be able to crowd 4 people. Otherwise, you're carying your bags down the stairs. I hope the Lisbon club is better, but for TAP to provide this in the 2nd largest city in the home country is disappointing. They put out an announcement to proceed immediately to the gate, but there was no plane and few seats. from the lounge, 8 people with bags waited in line for the single tiny elevator. After almost an hour of standing, we finally boarded. TAP, at least on this plane, doesn't offer a welcome drink to business class passengers. Having said that, the crew was very friendly and accomodating. We landed about an hour late and then were told we were going to be on the runway for at least a half hour because no gate was available. So, bottom line, D- for pre boarding, A for flight attendents, B + for business class food, and Incomplete for post landing.
Special meal AVML was terrible Move selections were mediocre No Wi-Fi offered
Flight was delayed more than 1.5 hours. Essentially no communication with passengers regarding how long the delay would last or any updates as to the delay.
Worst: long walk to baggage claim Best: left on time
Cancelled flight TP225 from LIS to MIA till next day
We upgraded to economy plus for the extra room and the seats weren’t any different from others. There was no foot rest nor extra leg room. Total waste of money.
