Daily cleaning, installation of cabin HEPA filters on flights from Finland to Boston
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,106 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 3 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Nothing was good"
Cons: "Everything can be improved"
Pros: "Plenty of films."
Cons: "Cabin was too hot."
Cons: "The airline lost my luggage. I have to wait two days for it's return."
Pros: "Hostes are great"
Pros: "My languages are all damaged."
Cons: "My languages are all damaged"
Pros: "It was easy and convenient"
Cons: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Cons: "long lay over"
Pros: "One sign had row 27> The other sign had 28 >"
Cons: "Mass confusion resulting in slow boarding."
Cons: "Always 1.5 hour late. The airport management does not care about international flight delays!!!"
Pros: "All around quality Airline..."
Cons: "Redundant security checks, even at the gate area!"
Pros: "Over all v good"
Cons: "Why prizes change at the time of booking?"
Pros: "The staff is very friendly and helpful"
Cons: "Everything was good"
Pros: "Liked the food"
Cons: "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"
Cons: "Haphazard boarding"
Pros: "I traveled solo with 2 toddlers. It was obviously not the best flight I’ve had but the staff was super helpful. The flight attendant got me the changing table ready every time I had to change my daughter. And always they helped me to stay with one of my kids when I had to take the other one to the bathroom. They were really kind and offered many kids related stuff (headphones, baby care kit, kids travel kit, etc.) Plus the food was amazing as always in Turkish Airlines."
Pros: "Low engine noise and vibrations. Temperatures were comfortable"
Cons: "Seat back stuck and wouldn't recline. 11 hours sitting upright not comfortable at all. Noisy children"
Cons: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"
Cons: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
Pros: "It's all great. Recommended"
Cons: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Cons: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Pros: "The tv because I got to watch a couple of movies"
Cons: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
Pros: "I liked the movie options and the fact that we were given blankets and pillows."
Cons: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."
Cons: "Not enough room between rows. Can't recline seat if table behind is open."
Cons: "It was an hour late arriving!"
Cons: "Flight was delayed for 1.5 hours from its scheduled departure time. Upon arrival to Boston airport, it took a long time to find gate and disembark. As a result, I missed my boat ride connection. I had to incur hotel fees and be late for my business appointment the next morning."
Pros: "great good/service and very comfortable flight."
Pros: "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."
Pros: "- Boston - Istanbul is a great (~9 hours) flight making it very convenient option."
Cons: "- Quality of food service has been going down - Lack of training and professionalism by flight attendants is evident"
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Pros: "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
Cons: "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
Cons: "Staff was a bit rude"
Cons: "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
Cons: "I asked for sugar 3x before finally getting it (1 hour), but by then the coffee was cold and I had to request a new one and wait another 10 mins :)"
Pros: "The entertainment choices were quite good. Flights arrived more or less on time."
Cons: "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
Pros: "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
Cons: "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
Cons: "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
Pros: "Cabin crew was courteous though they couldn't fix the issues."
Cons: "My seat would not recline. Some mechanical problem. Only beef meals were available, no chicken."
Pros: "Great service, on time, helpful crew"
Cons: "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
Pros: "Nice service! The crew was nice and food"
Cons: "I loved everything"
Cons: "As said above"
Pros: "friendly crew excellent service good food"
Cons: "Canceled flight without notification, rude customer service."
Pros: "Turkish Airlines is very comfortable and they go above and beyond to make their meals and flight experience wonderful!"
Pros: "On time departure and arrival, staff want out of their way to make the flight enjoyable. The stay at Istanbul airport was a nice experience."
Pros: "I was impressed. It’s like ANA run by native New Yorkers - newish planes, really good food (including chefs running around in white uniforms with the tall hats!), solid in-flight entertainment, and no nickel-and-diming on drinks, but the staff can be cold. I would definitely fly again, especially if the alternatives are United or American."
Cons: "Turkish Airlines' hub airport, Ataturk International in Istanbul, is a chaotic, surly mess. Part of this relates to the fact that it is simply too small for the volume of traffic it handles, but I also believe airport management deserves some blame. Problems include: * Most arriving Turkish Airlines flights empty out on the tarmac, and then you are bussed to the terminal, adding at least 20 minutes to the process. Some departing flights to North America also require bussing from a distant gate. * Rescreening is inconsistent - once it was some guy standing by a door giving a cursory glance to passports of transfer passengers. Another time, hundreds of people going through a full laptops-out-of-bags-take-off-your-belts xray procedure. * Signage is terrible. Arrows pointing where to go are insufficient (such as exiting the international terminal from the transfer area) and most gates do not automatically show the next flight scheduled to depart. * Gates are shown on the main displays only 2 hours in advance max, and even then seem to change — I saw several people miss their flights for this reason. * Not enough toilets in the terminal and lounges. * Airport staff and concessions workers are surly. I would like to stress that Turkish Airlines (the dominant carrier at Ataturk) is actually pretty good when it comes to the flights themselves. But the airport experience really brings down the brand, in my opinion. My advice to those who have a long layover: Spend $25-$40 dollars to hang out in one of the paid lounges, which have more space, free food, Wi-Fi, etc. You need an oasis in a place like Ataturk."
Pros: "Courtesy of crew and excellent service"
Cons: "not much variety of movies"
Pros: "Pretty straight forward. Clean. Efficient."
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "WiFi didn't work"
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Good seating, great food, good service."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Everyone was great!"
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Cons: "Late boarding and take off with no explanation."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Quick boarding"
Cons: "Dripped on!!!!!!"
Pros: "On time, staff, and overall service"
Cons: "No complaints"
Pros: "Awesome customer service"
Cons: "No complaints"
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Pros: "The TV selections"
Cons: "Change d for WiFi. Cheap"
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Cons: "The tsa is worthless"
Pros: "Very professionals"
Pros: "Everything went smoothly."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Cons: "Smooth and easy"
Cons: "Boarding in LA was. Mess"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "No tvs."
Pros: "Delayed flight so water and snacks distributed before the flight"
Cons: "No issues"
Pros: "Great stewardesses, good food"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Cons: "Flight got cancelled"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "General flight journey"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "I love the food"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "The crew!!"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Easy to board and easy flight."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Excellent service, excellent food."
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "Overall, good flight"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "Staff very nice, plane clean and nice food"
Cons: "Food offering"
Cons: "The breakfast scone was disgusting but dinner was great!"
Cons: "Unnecessary delay"
Cons: "Need some more and better inflight movies"
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Cons: "40 minutes before landing I wanted to use the toilet but was refused because the seat belt lights were on. So I had to wait till landing. Wasn't really much turbulence at all."
Pros: "On time and comfortable flight."
Cons: "No free snacks."
Pros: "Friendly crew, flight on time, great food and snacks, good movie selection"
Cons: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Cons: "Late departure caused down stream issues."
Cons: "Check-in at Heathrow was too long, need more staff. Airport lounge was great."
Pros: "The staff were excellent, very professional and cordial. Food was delicious and plentiful. The special diet I ordered for my daughter was delicious as well. Airplane and facilities were clean throughout."
Pros: "Seating quality was good Crew was fine"
Cons: "They could be better, friendlier"
Pros: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Cons: "Just the flight is a bit old."
Pros: "The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!"
Pros: "the crew, watching movies on the flight"
Cons: "all the sick people around us, small spaces, food, arriving late due to airports (not the flight itself!)"
Cons: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Pros: "Flight was on schedule"
Cons: "Food was poor Service was mechanical non personal"
Pros: "Flight staff was very nice"
Pros: "Great time with the cabin crew member, Sally. She made us feel welcome and entertained during the flight."
Cons: "Opportunity to purchase snacks and have wifi available."
Pros: "flight on time"
Cons: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Pros: "The usual competent BA experience."
Cons: "The main meal was a mess. They ran out of the pasta option way too early. Then the tray was covered in useless extras - such as salad dressing (unlabelled, but that's what it looked like) and lime pickle, when the starter was a potato salad that already had a sauce and the main was pasta with tomato sauce and broccoli. They should cut out the extras and spend the savings on better starters and mains."
Cons: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Pros: "Excellent leg room (I was the first row after the bathrooms). Kind and polite staff. I enjoyed that there were trivia games as well as movies. The free wine was an unexpected bonus."
Cons: "Usually I am moderately impressed with British Airways food, but not this time. The pasta alfredo was acceptable, but there was no vegetable aside from an overly cream-laden slaw and there were no recognizable greens in there. Maybe onion and celery. The bread roll was dense and dry."
Cons: "Was not given an aisle seat"
Pros: "Early, relaxed boarding and departure; upgrade to comfortable seat; friendly and solicitous cabin attendant; large choice of movies."
Cons: "(Not the pilot's fault): Late arrival because landing had to be delayed. Oddly, we almost landed and then had to pull up again - never experienced this before."
Pros: "Food was excellent"
Cons: "seats were cramped, insufficient leg room"
Cons: "Having to pay for a cup of tea!"
Pros: "Staff very friendly and attentive"
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "Movies Food Wine"
Cons: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
Pros: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Cons: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."
Pros: "Loved that entertainment available before take off and ended after taxiing. Liked that drinks and food were free. Would pick BA again"
Cons: "Tried to order kids food on website and couldn't figure out how to do it so the kids got adult food. Perhaps make it easier to order or give kids kids food as default."
Cons: "Seats on 747 recline back way too far. Could not enjoy my flight back from London with the guy in front of me reclined back so far. Was forced to recline my seat all the way back as well if I wanted to watch anything. I guess it's OK if you are on an overnight flight and just want to sleep. Everything else was great though."
Cons: "Since 1st flight was extremely delayed due to stupidity of staff unable to get head count of passengers, the BA system rebooked my 2nd flight which should hve not happened because I made it to my original flight prior to gate closing AND that flight was delayed anyways so I made it in plenty of time to make it yet my seat was taken from me and then boarding started. And I have to state WHY this BA flight was delayed - because they "had problem getting the catering on board" thus missed runway time. Anyways, since I was rebooked I went to my new gate, waited many hours to hve another issue, where they couldnt find my new seat in system and changed, and again flight was delayed this time due to having a flat tire... Common BA, seems your quality dropped 99%."
Pros: "...you informed. We will send you an email every 10 minutes letting you know your flight will be delayed by 20minutes....then 50...then back to 20...then 70.....down again to 20...."
Cons: "See above"
Pros: "Food was good, various choices. Red wine was delightful. Entering the airplane was organized. Entertainment choices were excellent. Terminals were nice and clean. My wife had a stuffy nose and the crew provided nasal spray and later checked on her. Flight was delayed at Heathrow but the pilot kept us up to date. Overall Excellent experience."
Cons: "Power Plugs stations at Heathrow Terminal 5 were not working."
Pros: "Everything was good on this flight. The staff were excellent, very professional, and were very helpful. When they heard about our plight at LHR Term. 5 when connecting to this flight, they were very considerate and offered to send in a report (still waiting for the result of this, no contact yet 6 days later). Again, the luggage space and lie-flat seats (Club World) and meals (except my gluten-free meal) were very good, as was entertainment and cleanliness of the plane and lavs. This flight was supposed to be delayed by two hours, but in the end, they managed to take off at the originally scheduled time. More good news: the flight was smooth and arrived on time and most importantly, safely. Luggage arrived quickly and in good condition on the carousel. BA is really good!"
Cons: "Lavs: Lavs were clean, which is always good, but there was no red/green availability lights on this aircraft, those would be helpful."
Pros: "Friendly staff, helpful boarding, and on time arrival."
Cons: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
Pros: "This was a very empty flight. I heard there were around 150 open seats. It gave me nearly the entire back of the plan. The staff was attentive and friendly. The plane had a good selection of movies. The meal was pretty good for economy and the drinks were available whenever I wanted them. It was easy getting on board and deplaning in Boston. Good experience!"
Cons: "The plane (747) was a bit old, so the entertainment screens are quite dated. The comfort was good, but just a LITTLE more room in economy would have been great if the flight had been full."
Pros: "Everything was great during the flight."
Cons: "Immigration in Boston took 1+ hour standing in line and get through."
Pros: "The attitude of the staff to help"
Cons: "In london it took 3 hours to rebook. They rebooked me to JFK onward LGA to BOS the next day. The flight to JFK landed 9:30 PM as scheduled. Poor slot management lead to 2 hours on the Tarmac. 11:30 PM flight is taxied to another terminal. No BA customer service here. BA baggage service takes 2.5 hours to write a hotel voucher. Left Airport and reached Hotel at 3 AM. It took a further 1 hour for the Hotel to verify the vouchers. Finally hotel room at 4:15 AM"
Pros: "The staff was very friendly and helpful. The timing and amount of meal/snacks was more than sufficient. The dinner was pretty tasty!"
Cons: "Nothing out of place as far as I could tell."
Pros: "I love Itsu restaurant in Heathrow. Healthy, ready and cheap! Get the Heathrow card & get points (although they take 7days to post!) There are also good shoe sales in the airport at christmas season."
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h from even taking off, so they knew and could plan on coordinating the delay. yet, they didn't even delay the Heathrow-Boston flight 5minutes (surprised it kept its spot in the supposed heavy fog for take off). One thing that made matters worse on each way was that Heathrow has a mandatory security check in the middle of a flight connection even if you don't go out of the airport and don't want to check England. This wastes a lot of time in transfers, prevents people from carrying liquids they might have acquired, and makes tired passengers wait in line for another 1h or more, and get themselves in those machines, which is very frowned upon to opt-out of. I like the food on BA in general - good quality meat without tendons or too much fat, and overall nicely cooked. However their strength is in Indian food, and they should limit English food to 1 token per tray (mince pie ok, but the bitter coleslaw was inedible and sometimes we just need direction as I am just realizing now what the cotted curd was for: the minced pie). Not a horrible experience, but with 5h20 arrival delay, you'd think they'd offer me more than $6 for lunch! Finally, I hated having to wait in a random place until 1h before my flight and then dropping everything I was doing to run to my gate last minute."
Cons: "My flight was cancelled because I missed the first half of a round-trip flight, even though I phoned several times to explain that I still wanted to use the return trip. This practice seems almost criminal. I paid for the flight, I should have been able to use it."
Pros: "This flight was very empty, which made for quick boarding and a comfortable journey. We were on time and luggage came out promptly. Overall a really easy flying experience (despite a bit of turbulence)."
Cons: "The pasta dishes continue to be uninspiring, but at least the dessert was tasty! Also, my last BA flight had outlets for personal electronic devices, which this did not - I would have really appreciated having a way to charge my laptop and keep working."
Cons: "We need more space!! You know that, we know that , everyone knows that"
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Cons: "We need food"
Cons: "Leave a seat empty in the middle could be good for social distancing"
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Pros: "The steward was super friendly."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Cons: "Tiny seats..."
Cons: "ages they don’t came"
Pros: "Comfortable seats, friendly service."
Cons: "Need some sort of gluten free snacks!"
Pros: "Was departed earlier because we were all on board early"
Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."
Pros: "Nothing special."
Pros: "Did not experience food or entertainment"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Cons: "Had to drive 100 miles to catch second leg of trip."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "One was great and one was not helpful and was condescending"
Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"
Cons: "No entertainment, nor food"
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "Outlets, great entertainment choices, quick boarding"
Pros: "On time arrival"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Everyone operated fast and professional"
Pros: "Very quick connection"
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "The seat was extremely comfortable."
Pros: "It was a reminder again why I never fly United"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Cons: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Cons: "Served drink as they prepped for landing"
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "Everything was good or better."
Cons: "No dislikes"
Pros: "On time"
Airlines flying from Finland to Boston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Finland to Boston
Masks required on board, masks provided on flights from Finland to Boston
Social distancing seating
Middle seats unavailable to book on flights from Finland to Boston
Testing for antibodies, testing for symptoms for flights from Finland to Boston
Waiving of change fees. Search flexible flights from Finland to Boston