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Pros: "The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something."
Cons: "If a tooth paste and brush was provided in the little pack it would have made life better."

Pros: "Very uncomfortable"
Cons: "More cushion"

Pros: "Amazing"
Cons: "Yes amazing"

Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Pros: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Cons: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."

Pros: "All"
Cons: "Crowd highly liked company deserves crowd"

Pros: "I really liked the selection of food, beverages, and movies"
Cons: "Economy is SO cramped for such a long flight."

Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Pros: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"

Pros: "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."

Cons: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Cons: "Extra extra and private security passing from Istanbul airport"

Pros: "Nothing"

Pros: "All was perfect"
Cons: "Nothing"

Pros: "I'm happy and will continue to fly Turkish."

Pros: "Everything"

Pros: "I,d all the service and the food the drink"
Cons: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"

Cons: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Pros: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Cons: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Cons: "Very hot inside the plane"

Pros: "friendly service, excellent crew, comfortable seats Actually it was my daughter recommendation to fly Turkish Airlines as she flies it almost exclusively We love Turkish Airlines As for Istanbul airport, I had an excellent experience while transiting. Well equipped, clean, nice restaurants and food Good experience overall I loved my flight"
Cons: "turbulence throughout but this is beyond your control I know, we just had nasty weather not on our way from Los Angeles to Istanbul though"

Pros: "It was great. I told everyone about it."

Cons: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."

Pros: "Entertainment is good, many movies and games for kids."
Cons: "Flight attendants are rude and food was terrible! No menu and no selection to choose."

Cons: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Cons: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Pros: "The food was pretty good"
Cons: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."

Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Cons: "Seats"

Pros: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Cons: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Pros: "Every thing was ok"
Cons: "Nothing"

Pros: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Cons: "Boarding was significantly​ delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."

Cons: "boarding the treat you like animals"

Cons: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"

Pros: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"

Pros: "Quality experience all the way around"

Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Cons: "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"

Pros: "Everything."

Pros: "Food; power outlet."
Cons: "legroom."

Pros: "Appreciate highten security checks giving "secured" feelings to passengers."
Cons: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Pros: "Food"

Pros: "Good Food, Comfortable Seats & Good Entertainment Options"
Cons: "N/A"

Pros: "As before, as far as airline food goes, Turkish has above average meals."
Cons: "This flight was delayed by two hours and there was no representative from Turkish airlines there to answer questions. Again for someone 6'2", this plane had seats a little smaller than usual. On the way out, my knees never hit the seat ahead of me, this time they were constantly up against the back of other seat. Also this flights entertainment controls were terrible, constantly went back to home page while trying to select movie."

Pros: "they are good thank you very mush"

Pros: "that we got to check in 2 bags"
Cons: "-lost one of my bags"

Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"

Pros: "Price"
Cons: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"

Cons: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Pros: "The crew was nice."
Cons: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."

Pros: "The crew is amazing, special food needs is covered and delicious, great service after all."

Cons: "Crew was not very friendly, the lack of customer service is evident."

Cons: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Cons: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"

Pros: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Cons: "There was no downside."

Cons: "The service"

Pros: "Safe trip. Announcer had a radio voice."
Cons: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Cons: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Pros: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Pros: "It is so nice to flight on board a plane were the staff knows what to do."

Pros: "I managed to get a seat in economy class upstairs on the Airbus A380-800, next to the window. Each window seat has a locker to stow all your in-flight stuff in and there is lots of legroom. I was impressed - that's saying a lot for a Boeing-lover. Crew was very attentive and always available."
Cons: "Boarding could have been better organized."

Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Pros: "Exelent crew"
Cons: "Distance too far between gates for transfer"

Pros: "As usual, good customer service."
Cons: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Pros: "Nothing"
Cons: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"

Pros: "Nothing!"

Pros: "On time-well organized!"

Cons: "I didn't like the food"

Pros: "Amazing"
Cons: "I had picked my own isle seat at purchase of ticket. Some how i ended up sitting middle row."

Pros: "Service was execellent"
Cons: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."

Pros: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."

Pros: "Very nice flight, very little if no turbulence food was decent just luggage took forever"
Cons: "Luggage wait was an hr other then that the A380 which is my favorite plane was amazing"

Pros: "The seats and leg room were spacious enough. I liked the many options of movies."
Cons: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"

Pros: "The downstairs lavatories are genius!"
Cons: "Nothing!"

Pros: "Good choices were great and tasted great also.."
Cons: "seats not so comfortable"

Cons: "I could not get any information in Moscow until arriving at the airport."

Cons: "1 hour between flights meant a very hectic transfer."

Pros: "my favorite airline"

Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."

Pros: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Cons: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."

Pros: "Service was very good."
Cons: "Pasta was so so."

Cons: "flight was late; food was not so great, lunch and dinner were the same; :-("

Cons: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"

Pros: "Same as above"
Cons: "Same as above"

Pros: "The food, the crew, the cleanness and the entertainment"
Cons: "N/A"

Pros: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Cons: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."

Pros: "Comfortable and smooth flight"
Cons: "Nothing"

Pros: "Service,entertainment, and food. Easy check in"
Cons: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."

Pros: "short hop--good"

Pros: "Great"

Cons: "Food was not good. Seat leg room very uncomfortable"

Pros: "All meals provided were pretty bad. The premium economy seats are worth the extra money."

Pros: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Pros: "The crew was incredibly pleasant and helpful"
Cons: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"

Pros: "missed my connecting flight to hawaii, Lufthansa, put me up in a room and feed me, thank you. Plus got me on the next flight out."
Cons: "if I could have got off the plane quicker I maybe could have made my flight. took 20 minutes to de de board"

Pros: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Pros: "Plane is clean and comfortable. Boarding was great."
Cons: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."

Pros: "Crew was great. Flight was clean."
Cons: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."

Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Pros: "food good"
Cons: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."

Pros: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Cons: "None"

Pros: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Cons: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"

Pros: "Professional and courteous crew"
Cons: "Nothing, was a pleasant flight"

Cons: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Pros: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Cons: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."

Pros: "On time"
Cons: "Nothing"

Pros: "Crew and food were amazing!"

Pros: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Cons: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."

Cons: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."

Pros: "The water bottles, pillow, and earbuds were on the seats."
Cons: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."

Pros: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Cons: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."

Pros: "Nice interior and good IFE on long haul."
Cons: "I did not like the flight from Malaga to Stockholm due to not having IFE or WiFi on a 4+ hour flight. Absolutely unacceptable in today’s travel market."

Pros: "No comment since very short flight."
Cons: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Pros: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Cons: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Cons: "Delay, no place to sit and wait"

Pros: "Entertainment options"
Cons: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"

Pros: "Nice planes with all the basics you need"
Cons: "Terrible food"

Pros: "Liked 2+4+2 seating"
Cons: "When passengers in front of us kept their seats reclined the entire trip, couldn't move, difficult to get in or out of seats. Had to ask flight attendants to ask them to raise seats, at least during meal service. Food was worst of any international flight we've been on and we fly internationally several times a year. Very poor selection of movies and map was not working this flight."

Pros: "Comfortable seats and attentive crew!"
Cons: "Old movies not up to date."

Pros: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."

Cons: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"

Pros: "Quick flight"
Cons: "1 hour delays and 70 euro bag fee"

Cons: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."

Pros: "Friendly service, good movies. Easy flight, arrived early."
Cons: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."

Pros: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Cons: "The food was not so good. It looked like they were really trying to cut corners with very small portions."

Pros: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"

Cons: "In toilets there was no paper"

Pros: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Cons: "Leg room is a nit short for tall people. Everything else was great."

Pros: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."

Pros: "Short flight, friendly crew."

Pros: "Everyone was friendly and helpful."
Cons: "Would have liked more options for Movies."

Pros: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Cons: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."

Cons: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."

Pros: "Nice crew"
Cons: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."

Pros: "The plane was new, great seats and staff"
Cons: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"

Pros: "I wish there were more snacks during flight."

Pros: "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Cons: "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."

Pros: "Lots of movie to chose from. Chicken Curry was tasty."
Cons: "The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out."

Pros: "Quick boarding and unboarding! Made up the time when we left a little late."
Cons: "Didn't get a little back of pretzels ;)"

Pros: "The biz class seat and bed"
Cons: "The olives in the salad."

Pros: "Overall the flight was ok."
Cons: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Cons: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."

Cons: "Economy seating even for a small person is extremely confining. It made the overseas flight uncomfortable and unpleasant."

Pros: "A nice flight attendant got me a vegetarian meal even though I didn't request it ahead of time. I enjoyed the movies. Every flight was on time."
Cons: "The food on the outgoing flight was too greasy. Even though I usually don't eat meat. I ate some of the chicken dinner and didn't like it. My husband did."

Pros: "The airplane and individual tv screens were great, more choices of recent movies would be better. Cabin crew was nice and flight was smooth throughout. Even with a 2 hour delay the captain was able to make up 1 hour in our 10 our flight."
Cons: "Requested water and flight attendant infromed me to go to the back and get it myself. When I did go to the back, both were on their mobile phones. Would hope to have water go around more frequently instead of me having to go to the back and get it myself, especially on a long flight."

Pros: "Good leg room in economy class (window/isle seats), comfortable throughout the 11 hour flight."
Cons: "Meals were okay. I'm use to free food/snacks/drinks on international economy class flights, so was a bit surprised that only the two meals were included in the price of the ticket (one meal a complete meal, the second a mini meal)."

Pros: "Free movies"
Cons: "Free wifi. Better movie selection"

Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Pros: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Cons: "N/A"

Pros: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."

Pros: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Cons: "I hate paying for water but I seem to do this all over town."

Pros: "The connection was way too tight."
Cons: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."

Cons: "Could be better, say, like with Singapore Airlines.."

Pros: "meal"

Cons: "It was late"

Pros: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Cons: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"

Pros: "At least the crew was friendly"
Cons: "The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big."

Pros: "Great crew"

Pros: "Everything"
Cons: "None"

Cons: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Pros: "I got to my destination"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Pros: "reasonable leg room comfortable seat"
Cons: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Pros: "New plane, good food choices."
Cons: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Pros: "Speed boarding process."
Cons: "No entertainment system on a 3 hour flight..."

Pros: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Cons: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Pros: "The hot Asian stewardess was really nice."
Cons: "The turbulence."

Cons: "video was broken"

Pros: "Food, entertainment, service"

Pros: "The staff was professional and friendly. The waits were short on boarding."
Cons: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Cons: "my luggage was misplaced and I didnt have it for 3 days."

Pros: "Loved it"

Pros: "Good smooth flight, on time. No complaints"

Pros: "Its a short ride."
Cons: "Short ride."

Pros: "Friendliness of staff"

Pros: "Stuff"
Cons: "Lack of snacks"

Pros: "The airport it's very nice and clean.."

Cons: "long waiting time in the bus before the flight"

Pros: "Great service, staff and punctuality"
Cons: "The food was soggy and overheated"

Pros: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Cons: "Amenity kit was a little basic."

Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"

Pros: "see above"
Cons: "see above"

Pros: "Good imfo"
Cons: "Easy"

Pros: "рейсы точно по расписанию, без задержек, персонал внимателный"
Cons: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Pros: "See above."
Cons: "See above"

Cons: "Sound only came out of one ear from headphones"

Cons: "Delay"

Cons: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Pros: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Pros: "Comfort?: had a fat neighbor whose elbow was in my robs"

Pros: "Everything went smoothly"

Cons: "announcement in English hard to understand"

Cons: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Pros: "Arrived ahead of time Crue"
Cons: "Sales on board"

Pros: "..."
Cons: "...."

Cons: "The meal made me sick."

Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."

Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."

Pros: "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
Cons: "Coming back my flight was good . I have no complaints."

Cons: "2 HRS LATE"

Pros: "Food and staff are great"
Cons: "Small space between seats"

Pros: "Totally fine"
Cons: "It was fine"

Pros: "The boarding was efficient. The service was fine. The pilot was informative."

Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"

Cons: "I paid 800.00 and no breakfast order lunch served."

Pros: "N/A"
Cons: "N/A"

Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "Nothing"

Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."

Cons: "Everything was perfect"

Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."

Pros: "Every thing."
Cons: "All good"

Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"

Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."

Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"

Pros: "The movies"
Cons: "No Food"

Cons: "Internet is kinda hard to get connected to sometimes."

Pros: "Food was great and the service!!"

Pros: "Biarding"
Cons: "Gogo inflight entertainment"

Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."

Pros: "Great smile for all the air hostess all the time"
Cons: "Nothing"

Cons: "Not allowed single single baggage,"

Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"

Cons: "4 hr. Layover"

Pros: "comfortable seating"

Cons: "Movies was good."

Pros: "Everything overall"
Cons: "Nothing"

Pros: "Comfort, convienience. Great service. Will fly again."

Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"

Pros: "Easy boarding"
Cons: "Strange kid sitting next to me"

Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"

Pros: "Nothing stood out"
Cons: "Nothing stood out"

Cons: "Looks ghetto and no wifi"

Pros: "i have to pay $90 for my seat"

Pros: "The movies were great and the staff was friendly"

Pros: "Everything"

Pros: "Confortable and entairtement"
Cons: "The food"

Pros: "Nothing"
Cons: "Constant delays and cancellenations"

Pros: "Ease of access. Hospitality."

Pros: "Speed check in"
Cons: "Nothing"

Pros: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."

Cons: "We wait to long for the connection"

Pros: "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"

Pros: "everything"
Cons: "The Hub"

Pros: "Everything"
Cons: "Nothing"

Pros: "Airplane"
Cons: "Check in in MN was bad."

Pros: "loved the small snack -THANK YOU"
Cons: "USA boarding procedures and the shuttle bus procedure at LAX"

Pros: "Their logo"
Cons: "Crews are very recist.Food quantity was like they were feeding birds. Very overrated airlines. Not worth it to pay those extra bucks. Even AA is lot better in comparison to Qantas"