Flight from Savannah arrived very late and we did not take off till 2 hours after scheduled departure!
Seats were comfortable, 8 hours. One flight attendant was not appropriate in his verbal response: "Please, DON'T touch me.", after being tapped near his elbow after being made unaware he skipped serving me & had passed further down the aisle.
Premium economy is like the forgotten class. Aside from meal service never saw a flight attendant. Any additional beverages required going to the very back of the plane to request and there was rarely an attendant there. Seat leg / foot rest hardly elevates and not well suite for someone under 5’6. Bulky armrests
Seats comfortable, service and food very mediocre, staff not very attentive, worse than many other our flights with Delta.
Overall good experience; however, there was one flight attendant who was rather rough compared to everyone else. Everything else was good: entertainment, food. Delta keeps on delivering! Thank you!
Crew blocked exits to front of ship with galley carts. Also split five person family apart on international flight without fixing.
Our flight was canceled after several delays. No hotel vouchers offered, minimal help for resolution leave me ultimately to cancel and book on an other airline. Then waited to get bags for more than 3 hours This whole experience has been awful!!!
Flight was delayed by 3 hours while sitting in the airplane or runway. Luggage did not make it on plane and 6 days later I still don't have it.
The comfort is typical of what I would expect from main cabin. I've been on flights with other airlines where the seats needed to be changed, the cushions were non-existent. So happy this was not the case. I enjoyed the movie selection. Happy pillow and blanket was provided since I forgot my own. The food was also ok. Great that we arrived early and my luggage arrived undamaged. Again in the past (not with Delta), luggage was lost or broken.
Ticketing process was very slow and flight prior to ours had to cut the line. Boarding process was painful, entertainment did not work reliably throughout the trip and required multiple resets which took 20+ minutes, wifi did not work
The crew was business like and not very friendly. It was very disappointing in that they handed out the meal at the beginning of our journey. Eight hours later, they handed a sandwich and a drink. During their eight hour break all they did was sit in the back, looked at their phone and read. They never came down the aisle during those eight hours and offered another beverage or to See if there was anything they could do for the passengers.
Our flight was changed to a day we could not travel so we cancelled it. Will never use kayak again
This airplane is much better. Not worn out like the one we flew with fr NY to Rome. Flight attendants were ok.
The seats are very tight and uncomfortable. The recline position did not work.
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
I don't like anything in this flight the food was bad the service was bad the flight was old and not connected to the screen no intertainments at all and it was long trip was bad intertainments the crew not helping
The flight was great, smooth and even a little ahead of time.
We booked and purchase our seats in February for a September flight. We choose seats then also, did the online check in on the app the day before and all was fine. At the airline check in they charged our seats and we were not even sitting together after paying for business class seats. They separated us with no explanation and would not change them back. I was very upset. On the return flight, they tried to put us on standby! When again, we purchased seats in February for this flight. The plane was old and smaller and the business class seats were not comfortable like the flight from NYC. Flight attendants were hard to find once the first meal was served, luckily the flights were smooth.
OK flight. However, left my smartphone in the seat pocket by mistake, and ITA staff were able to retrieve it and bring it to the departure desk for the next flight. I was so happy and thankful that they were able to get my phone back!
I get it…Economy sucks but on a 13 hour flight all seats should have legroom and go back more than 110 degrees
