Daily cleaning, installation of cabin HEPA filters on flights from Florida to Belfast
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Scores according to KAYAK customer reviews
Cons: "Everything was great and went smoothly."
Cons: "Love delta. Everything was excellent"
Pros: "The crew was helpful but left you alone unless you needed something."
Cons: "Travelers who have already had covid need to stop wearing masks!"
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "Very clean, kind w mask instructions, like boarding back to front"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Baggage handlers extremely fast"
Cons: "Nothing. Perfect flight."
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Cons: "Too many flight delays and gate changes"
Pros: "The Crew"
Cons: "No AC..."
Pros: "Lift off and landing was excellent"
Pros: "The crew was polite and attentive the entertainment was good. Every thing else was pretty disappointing. The bathrooms onboard were pretty Dirty. The flight was delayed and no overhead baggage space. For such a long and delayed flight they gave me one pack of cheez it. Terrible value for money :("
Cons: "More snacks considering the delay. Maybe even a some sort of credit for my time wasted."
Pros: "There was no flight"
Cons: "Flight left without notification. This was my dads connecting flight and it was missed, due to delays."
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "I called to change seats for my citraveele and it was not adjusted"
Cons: "Flight was delayed."
Cons: "Boarding is as usual chaotic"
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Plane was clean and updated"
Cons: "No negative opinions"
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "On time, staff, and overall service"
Cons: "No complaints"
Cons: "delayed flight"
Pros: "On time take off."
Cons: "No comments"
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "I like service"
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Cons: "That's the flight is clean"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "Super smooth takeoff and landing. Great plane, more legroom than other airlines."
Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Cons: "Everything was ok"
Cons: "Friendlier crews"
Pros: "Yes, Very good"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Usual faultless KLM experience"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "There was no wifi on flight"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Cons: "Flight cancelled"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Cons: "No reading light in my seat..."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "wasn't able to take the flight since I missed it"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Good flights. Good prices."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "The crew were great ( very helpful). Comfort ?"
Cons: "Plane late due to electrical failure. Manchester airport, stuck on bus because driver couldn't open the door."
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Pros: "Great crew on board. Very helpful and friendly."
Cons: "Check in staff need more customer service training."
Pros: "In flight entertainment."
Cons: "Seats were a bit cramped. And I am only 70kg."
Pros: "Good flight"
Cons: "Boarding was terrible- no information and it was late"
Pros: "Professionalism and courtesy!!"
Pros: "Had to cacel this flight"
Pros: "The plane was clean and comfortable, the crew was friendly"
Cons: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Pros: "Quick organized boarding, friendly staff, much better flight than I expected. Food was even pretty good...Customs in Shannon was MUCH easier than Heathrow would have been, so thankfully, I went through customs in Shannon."
Cons: "Flight delayed. Seats uncomfortable"
Pros: "The crew was great once aboard, the food was well above average for airplane food, the drinks were reasonably priced and the entertainment options were great."
Cons: "Attempting to check in online the day before was a nightmare and after half an hour on two different sites and an hour of speaking to very rude customer service reps for both BA and Aer Lingus, we were told we just had to check in in person. The check-in line opened fifteen minutes late, the woman who checked us in didn't answer our questions because she was busy talking to her friend. Once on the plane the Airbus seats were truly awful and should not hold a person for 10+ hours. The wifi also never worked."
Pros: "We felt like we were flying in a cheap local airlines."
Cons: "The seats, the food."
Pros: "Good food, that’s it!!"
Cons: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Pros: "Plane was clean."
Cons: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."
Pros: "The seats were more comfortable than flying on a Dreamliner. I like the 2-4-2 layout."
Cons: "Some of the flight attendants were very unprofessional and I could hear them in the back while taxiing for take-off complaining about the job. The food was terrible and was served 3 hours after take-off. Every flight I've taken to Europe has at least had extra water bottles in the back of the plane and this flight had nothing. However, my flight from DUB to SFO was great. The flight attendants were happy, the food was good and they had extra water bottles in the back of the plane for everyone to use. I think the service suffers significantly on flights to Dublin from the US."
Cons: "Only 1 checked luggage was included. I’ve never heard of that for an international flight."
Pros: "Easy check in, one free bag, and helpful flight staff"
Cons: "Absolutely no complaints. Great and easy flight."
Cons: "the food was really expensive"
Pros: "The plane was night. The flight was exceptionally smooth. The crew was very pleasant."
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Pros: "Goo entertainment on Dulles Dublin sector."
Cons: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."
Pros: "Ahead is schedule"
Cons: "Even had to pay for coffee"
Pros: "It got me there."
Cons: "Had to pay for sodas."
Pros: "The blanket, pillow, leg room, food and drinks were excellent. The entertainment option was decent. The staff was pretty nice from check in to landing."
Cons: "The seats were not comfortable but the pillow helped."
Pros: "It was pretty fast and the temperature was very comfortable. I didn't have to cover up with blankets."
Cons: "I was surprised they didn't offer a free snack and drink. I was caught off guard not knowing that I had to pay for both and there wasn't any entertainment. There weren't screens for shows or music."
Cons: "Bags got delayed by a day."
Pros: "Clean plane, great service, delicious food with a menu card to boot - nice touch - good entertainment: I highly recommend Aer Lingus!"
Cons: "The American pre-clearance in Dublin did not mind running me a half an hour late to be the last to board the plane with everyone waiting and ready to go, very stressful!"
Cons: "Cramped seating. No food or beverage provided without charge."
Cons: "Too cold"
Pros: "More comfortable, on time."
Cons: "Food was edible and crew accommodating for extra water"
Pros: "Nothing! It is ridiculous that not even water is given on an almost two hour flight. We pay enough for the flight we should not have to buy water."
Cons: "The cost"
Pros: "Great crew food was good timely and professional."
Cons: "Need headphone adaptors. Airline headphones terrible."
Pros: "Seats were comfy, plane wasn't nice. Food was good"
Cons: "Boarding was not organized and confusing. Plane circled many times before landing causing delay"
Pros: "Flights were smooth and on time. Boarding was fine. I could walk around. Restrooms were clean. The egg breakfast dish on flight from LAX to Dublin was yummy."
Cons: "The seats are too small. I'm 5'11 and had to have my legs in the aisle even though there was nothing under the seat in front of me. The sound system for movies and pilots was hard to understand - not clear. Aisles too narrow."
Pros: "* Easy check-in * Friendly, helpful customer service representatives * Smooth landing * On time arrival * Great flight staff"
Cons: "Plane is Dirty. Trash around seat floor and crumbs where remote is. No charging station on seats."
Pros: "the crew was wonderful and so very friendly"
Cons: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Cons: "British Airways/Aer Lingus did not allow me to go to the gate although I was at their counter early. Worst and most humiliating situation I've ever experienced"
Pros: "It was like flying Southwest Airlines; No first-class; no business class; all one class."
Cons: "Absolutely terrible food choices; and for pay only. Very disappointing."
Pros: "Passport and customs at Dublin."
Cons: "The crew is remarkably uninformed on things like partner airlines for mileage and other things. Dublin is a drab airport with no charging stations. Nice to clear passport control there though. Worst flight in quite a while VERY COLD PLANE. Broken seats and chargers. I don't watch movies much but there top selections were 3-5 years old."
Pros: "On time, Boarding very good. Crew were brilliant, especially when they removed an intoxicated woman who was harassing the family seated next to me."
Cons: "Didn't eat dinner on flight as it came too early for a flight at that time. I ate in airport. But the breakfast was just OK & comfort I guess is par for the course these days, seats on economy fares just seem to get narrower & narrower. As far as the entertainment system it just didn't work properly (just as it didn't on the flight over) and the choice of films, TV and current affaires was pretty bad."
Pros: "The Aer Lingus crew on board were awesome. Very helpful in helping me to sort out my seat and getting me comfortable. (Hadnt slept the night before)."
Cons: "Al Italia, working for Aer Lingus, put me in the very last row on both flights despite checking in three hrs before an inter-europe flight. This was my eighth Aer Lingus flight in six months. Should be better customer service from your partners."
Pros: "Excellent service, friendly crew ."
Cons: "Nothing to do with airline or crew, didn't like crying children."
Cons: "Was supposed to depart at 850 pm on 15 Nov from Orlando Boarded plane on time then sat on aircraft for 2 hrs due to machanical issues. Was the deboarded and spent 2 hrs wanted for a hotel voucher. Asked to be placed on a different flight due to active duty military status and was given no help. Was not offered to fly on a different airline.. was instead asked if i had looked into getting another flight which if i am correct should be something they should have doing to ensure that i would return to duty on time.. Mind you i was flying with a small child and bussiness class was more important than women with small children or families period. When i was able to catch the flight the following day i didnt not recieve notification that this flight was delayed as well. To top it off this was a red eye flight and they kept the lights on in the cabin and many people were unable to sleep. Due to the flight being delayed i and my small child had to run across dublin international to catch or connecting flight. We made it however our luggage did not. I will not be using this airline again. I would rather spend a little extra money."
Pros: "Aer Lingus' international flights have a while's way to go before it can rival that of Singapore Airlines (in terms of food & comfort), but overall it was good for the price. It was spacious enough for my 12" MacBook to be used, but as is the case with all flights, it gets crammed when the front passenger reclines."
Pros: "The crew, the comforts, the convenience of USA pre-arrival in dublin"
Cons: "The unscheduled pre-flight maintenance that held us up a bit at the beginning."
Pros: "Service was good"
Cons: "Delayed by 30 min"
Pros: "We arrived safely with good care. Smooth flight. Nothing else matters really."
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Cons: "The food was not as usual."
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Cons: "Entertainment system was not working on all seats"
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pros: "The crew was terrific."
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Cons: "Crew on the ground was very rude"
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Crew was very nice and the food was excellent"
Cons: "They lost my luggage :("
Pros: "Good food and service"
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Cons: "Please see comments above about this flight."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Cons: "The flight was late, real late."
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."
Pros: "Short, lots of leg space"
Pros: "On time departure and arrival"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Pros: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Cons: "Can't think of anything."
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Pros: "The pasta was great"
Cons: "Movies with english subtitles"
Pros: "I like how the staff treated me."
Cons: "Unfortunately my seat was the middle one and it was really uncomfortable. But it was my fault that forgot to check-in :)"
Pros: "On time good service"
Cons: "Very cramped seats on old plane."
Cons: "I don’t like the configuration BA is using in Business class. The staggered seating with 50% rear facing makes griping in and out of seats"
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Pros: "The crew was incredible"
Pros: "Lots of room, drinks and snacks friendly crew"
Cons: "Heathrow Airport is a nightmare"
Pros: "Customer service was great when I miss my conecting flight they helped me get a new one"
Cons: "The plane was old, and also i ran from my gate to the conecting flight and i missed it. Honestly it was impossible to make it."
Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"
Pros: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Cons: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."
Cons: "Delayed again. 3 flights in a row"
Cons: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"
Pros: "The Absolute Best Service I've Ever received on a flight!! I was fed snacks dinner and breakfast! The cabin crew was constantly paying attention to the passengers!! Seats were very comfortable and pillows and blankets were provided!"
Cons: "Nothing. The flight was quick and boarding was easy"
Cons: "The layover in London was too short and we missed the follow-on flight due to the flight getting into London late and BA not getting us through the terminal rapidly."
Pros: "We enjoyed the fact that for economy, they offered mixed drinks and wine. Dinner food was excellent. Breakfast not much, but then again I'm not much for breakfast. The seats in economy were comfortable."
Cons: "The screen on the old 747 needs to be refurbished."
Pros: "best vegan meal ever"
Cons: "I missed my connection and was stuck for 12 hours. I was not warned that at nearly 70, I might need help to get to the gate on time. When I was late, the staff told me I should have asked for help.I had no way of knowing. I was told on another flight about the time limit. The lack of variety of entertainment and the quality of the equipment and the picture resolution made was a joke"
Cons: "I tried used assistence and lost de conetion"
Cons: "Sitting on the tarmac for to long...."
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Pros: "Certainly not the female airline attendant from Johannesburg to London on 1/4/2018."
Cons: "I boarded the plane and made a mistake by sitting in the wrong seat and placed my hang-up bag in the overhead compartment. When I realized that my actual seat was 10 rows back on the very last row, I moved, leaving my hang-up bag near the first seat. As time passed, I heard a woman on the intercom say something about a lost "jumper". After learning that a "jumper" is a sweater, I asked the nearby airline attendant if the sweater was a navy color, like the one that I had left in the overhead. A female airline attendant came to me, carrying my hang-up bag with my sweater and repeated 4 times that I was lucky because she was about to put my "jumper" and hangup-bag off the plane and leave it in Johannesburg since no one had responded sooner!!!! I was so stunned that I could not say anything. I only kept wondering why would anyone go into the overhead and start pulling things out? Why would someone take such extreme measures and not walk down the aisle, asking every person on the plane, including the people on the back row? This type of thing could happen to anyone. Since I did not have a name tag on the bag and I live in the US, it would have been near impossible to ever find my bag again if left in So.Africa! Plus, the woman went on and on in a very rude & condescending manor when all I could do was sit in shock, wondering why she would take the time to go through the overhead and look for a hang-up bag that does not have a name tag!!!!"
Pros: "BA recognizes benefits earned with AA (OneWprld alliance). Boarding was quick and get to use the launch to freshen up before the trip."
Cons: "Crew was not polite; food was terrible and seat was awful (no space, poor quality entertainment screen and no space for legs)"
Pros: "Food was nice"
Cons: "Poor screen quality, ok selection of movies compared to other airlines, poor selection of audio"
Cons: "Nothing wrong"
Pros: "Service an excellence"
Pros: "Economy was sparsely booked, unlike WT+ and Vlub World, so I had four seats to lie across, but the armrests don’t fold into the seat backs all the way, so it sounds better than it was. The food is rather poor. Beverage service is excellent."
Cons: "The flight left MIA almost an hour late, and the captain didn’t say why. We arrived an hour late at LHR. I had fifty minutes to change terminals for a connection. What other international carrier operates a hub with international flights leaving from two distant terminals? If my connection hadn’t been late"
Cons: "Everything was fantastic."
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Cons: "The plane was old with worn furniture, torn material on seats, and non functioning entertainment system"
Pros: "Not much"
Cons: "Boarding was late with no announcement. Entertainment was limited to none existent."
Pros: "- price - crew"
Cons: "- no USB - tiny screens - poor video quality - crappy food"
Pros: "My flight was changed from Philadelphia to London"
Cons: "Little leg space"
Pros: "Great space and sit in Economy Plus area"
Cons: "The check in process in Miami airport. Crowded, slow."
Pros: "Very good experience, will travel with you again."
Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Pros: "Flight crew was friendly and hard working."
Cons: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Pros: "Reasonably efficient and comfortable."
Cons: "No good provisions for infants"
Pros: "Flying BA is like flying any other American provider. The service was good, the food was meager and mediocre. We flew the same route with SWISS Air a few months ago and the seats are a bit more comfy and the food, snacks and drink were more frequent and delicious."
Cons: "Nothing not to like, just have had better for same economy ticket."
Pros: "Very prompt and good communication from pilot"
Cons: "Really nothing"
Cons: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Cons: "BA flight was ok, but as we booked through American Airlines, online check-in was impossible. In consequence we could get only separated seats, needed more time for checkin etc. As we have booked the flight with AA Budapest-London-Miami-Sao-Paolo, and Santiago-Miami-London- Budapest, we faced this problem several times."
Pros: "Silent aircraft, good indoor climate"
Cons: "Food was awful, boarding takes too long"
Cons: "Departed one hour late from Miami"
Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."
Airlines flying from Florida to Belfast have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Belfast
Masks required on board, masks provided on flights from Florida to Belfast
Social distancing seating
Middle seats unavailable to book on flights from Florida to Belfast
Testing for antibodies, testing for symptoms for flights from Florida to Belfast
Waiving of change fees. Search flexible flights from Florida to Belfast