My bag was lost. I would say this has to be because of the complete chaos that was occurring the FLL airport at the checking for spirit air. Once in Akron and I realized my bag didn't make it - I was welcomed with a headache. At first the person in charge of the situation was very short and unapologetic. Then they told me I would have to pick up my bag at the airport - which is an hour away. The time in which I could do so during the day was unrealistic for someone who works full time - so they said I could come back between 9pm and midnight. Totally ridiculous. Fortunately I spoke to someone nice the next day who arranged to have my bag brought to me.
They damaged my $300 delsey suitcase. My 19 year old daughter was the one traveling so I doubt if I file a claim now anything will happen. Very disappointed.
We arrived at 5:30 AM for our out-bound flight scheduled at 7:15. To sat that the baggage check line was long would be an understatement. The line snaked from the counters through the lobby, around the entry doors, and down the walk outside to the end of the passenger drop-off area. Employees had to come outside to call for people for a flight that was boarding for Baltimore. The only upside is that it was a warm dawn, and it wasn't raining.
I got to fly American Airlines and now I know to not book Spirit again. Can't wait to try JetBlue next time!
We were landing at FLL. The airport was closed and the flight was still a "go" for when the airport reopened. Well, just as FLL airport opened again, spirit canceled the flight. Why is beyond me.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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