Cons: "Wish whatsapp calls worked"
Pros: "Nice staff, decent snacks"
Cons: "Flight from JFK delayed over an hour before boarding and then delayed on the runway for 45+ min"
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Entertainment and flight crew were pleasant"
Cons: "I got sick after the flight and I have been sick all week costing me business opportunities. I wouldn’t fly on JetBlue to get sick."
Pros: "Ability to rebook missed connection by chat while still flying."
Cons: "Just about everything. Information about ongoing delays was never provided. Boarded with no PA announcements. After over two hour delay had to go back to another gate to get deadheading crew member which was ridiculous. After get back to gate had to get more fuel because we went back."
Pros: "yes is beautiful"
Pros: "Seat and air were good. Window was clean for looking out."
Cons: "I am 5 ft tall. An attendant could have offered to help me put my bag in the overhead. Instead they just watched while I struggled and stood on the arm rest."
Pros: "The crew members were amazing. Very helpful."
Pros: "Very accommodating very nice and attentive"
Cons: "Very cold on the plan , no place to charger your cellphone , not enough baggage room"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Cons: "I was group A and the 1st seat and had to put my overhead luggage in the back. Also the boarding was a cluster F**k of a mess. So horrible."
Pros: "I appreciated being able to experience what an upgrade was like. Now I can gauge whether it's worth getting for future trips."
Cons: "When I pressed the Attendant Call button, the Steward first automatically shut it without looking to see if it was a true signal or not. And when I pressed it again and waved to him, he rolled his eyes before coming to hear my very valid question. Even the person sitting next to me commented on his eye rolling reaction. Was it because I was an older Non-white woman? He was a Non-white man with a Carribean accent. And I was sitting in the premium section. This guy needs some more training."
Pros: "Everything on time boarding and departure great service"
Pros: "The crew is nice. Pilots are knowledgeable. I had a dog behind me on his or her mother:s lap. It was kind of scary and not hygienic."
Cons: "The dog on the plane outside and not on his or her case."
Pros: "Attendants were friendly and accommodating."
Cons: "Flight was delayed an hour. No blankets or snacks were offered while passengers sat on the flight during the one hour delay."
Pros: "Never flying in jetblue again Always delayed"
Cons: "The flight was late but we flight safely"
Cons: "My TV was working until they decided to do a reset. After the reset my TV went crazy and was clicking options on its own. I told the flight attendant and she was unhelpful. She offered a voucher, and when I asked for it at the end, she said she was too busy to give it to me. What?"
Pros: "Everything was outstanding! Crew, snacks, entertainment, everything!"
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Tv in my row # 25 was not working"
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "even in regular economy seats are spacious"
Cons: "flight was delayed and boarded process was very chaotic"
Pros: "Overall jet blue is always my favorite airline"
Cons: "I didnt like being forgotten about when the refreshments were served . Simple mistake but i was totally parched while waiting so I definitely noticed."
Pros: "It was on time"
Pros: "The food was good"
Cons: "No comment"
Pros: "A long delay departing in FLL made it so I missed my connection, staying in the airport so I do t have to spend money on hotel. Not pleased"
Pros: "Thank God you had TV’s I’m from Boston and the SuperBowl was on my entire flight For some reason-we wait to board in the jet way for 10 minutes"
Cons: "Watching SuperBowl"
Pros: "Friendly, dependable service from online check in (easy) , check in, to flight. Very enjoyable. I flew Miami Doha non stop"
Pros: "Everything very good"
Pros: "The customer service of the staff was excellent- so pleasant and competent :) Also, the plane and amenities were great!"
Cons: "The tv for my seat did not work. Thankfully, the flight was not full and the flight attendant reseated me but what would have happened on a full flight?"
Pros: "Todo el servicio desde que llegas al aeropuerto y eres atendido por el personal de JetBlue hasta que sales del avión fue excelente. Gracias a el equipo de JerBlue por hacer más placentero nuestras vacaciones de navidad."
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Cons: "was a good flight but no intrernet or tv made flight seem long"
Cons: "I had everything plastic wrapped from Ft Laud For security .... Once I arrived at Islamabad airport , I saw all of my bags were unwrapped and open zippers , once I checked 85% of my personal items and expensive items were missing!!!!! So frustrated with the flight! TSA has left checked bagged cards! Who do I complain to?"
Pros: "The snacks Wi-Fi and tv"
Cons: "We were delayed 3 hours late because of some airport issue then the computers went down for jetblue"
Cons: "I don't think I should have to pay for headphones. I don't have to in Brazil."
Pros: "The crew was really awesome"
Pros: "I always fly JetBlue, because I'm treated like a human being. I never know what happened during the flight, because I take Dramamine, put on my sleep mask and earbuds and snooze."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Cons: "It was delayed over an hour"
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
Fix the technical issues before departing the airport. We had no entertainment and inflight wi-fi due to technical problem. Imagine up in the air for almost 6 hrs on a cage!!
Cons: "Nothing. Perfect flight."
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "I called to change seats for my citraveele and it was not adjusted"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "Flight was delayed."
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Cons: "That's the flight is clean"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Pros: "On time, leg room, entertainment, service."
Cons: "No in flight entertainment"
Cons: "Better bathroom access for premium economy"
Cons: "Delayed as usual."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Crew service; food and general customer service"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Having a crew ready"
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Pros: "Crew was very experienced."
Pros: "Boarding, crew, frequent refreshments."
Cons: "Entertainment was virtually non-existent"
Pros: "Nice seat. Good food. Good service."
Pros: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "Just about nothing."
Cons: "Aged plane, aged bitter crew."
Pros: "Arriving on time for the next connection"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Pros: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Cons: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Pros: "Not much"
Cons: "Older plane"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Cons: "No screens"
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "Lost connection"
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Cons: "Charge for changing date"
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Pros: "Lots of free movies."
Cons: "No free food."
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Pros: "Crew amazing"
Cons: "Everything is ok"
Pros: "Crew was nice and very communicative"
Cons: "No entertainment, no drinks, at least they should offer water"
Pros: "Crew were helpful"
Cons: "People are not cattle. Airline profits make flying comfortably a thing of the past. This flight was no different."
Pros: "never happened missed it because spirit was delayed."
Cons: "being on time."
Pros: "The crew was great"
Cons: "The seats could have been comfortable"
Cons: "Why a passenger get a ticket for $189 paying $50 for lagage need 2 or $3 to get a bottle of water? I didn't appreciate that from you guys we need to work on that. We don't ask for snacks. After that everything was fine. Good job to the team"
Pros: "Seats were better"
Cons: "Bring back the back seat bags."
Cons: "Seating was wrong , they gave me a different customer's ticket and had me standing waiting for my seat . Attendant left empty bottle in seating area and walked away . Staff was loud and unproffesional."
Cons: "Flight scheduled to leave at 8:25 AM. Did not leave until 1:45 PM. Was delayed four times because of a Crew issue on Easter Sunday. Missed our entire Easter celebration because spirit was unable to man a plane Will never fly this airline again. Customer service was rude on top of it. They need to be prepared for crew to call out on a holiday. 5 1/2 hour delay with no weather emergency is unacceptable. A 50 dollar voucher does not make up for ruining a family hokiday"
Cons: "we were given multiple notices, late---on time---late---finally when told the flight was on time, we went to the airport, only to wait 5 hours. spirit was not honest with us, and they did not compensate us t all, not even with a soft drink once on board"
Pros: "The two flight attendants were pleasant. At least there was that after this nightmare."
Cons: "Spirit was so incredibly disorganized that we almost missed our flight. The line for bag drop was the same to talk to an agent. It was out the door and down the street! No one could give us any information - they just said to join the back of the line. This is a pitiful excuse for an airline with disorganized lines and no communication. Plus the desk person was so Rude and charged an arm and a leg for us going over the weight restriction. She was hateful, and wouldn’t even cut us the slightest break after we waited 2 hours. Never flying this horrible airine again. You end up being more expensive than the more expensive airlines! What a waste."
Cons: "I didn't make the flight but was still charged. Did y'all not get the memo that there was a storm?"
Cons: "No hospitality, zero customer service. It felt as if they just wanted to take my money and not let me fly with them. I missed my flight due to a lack of communication from Spirit Staff."
Pros: "Comfortable seat Exit row worth the money Fast boarding"
Cons: "Non-reclining seats No beverages or entertainment"
Cons: "Luggage charged and last minute flight cancellation resulting in bus transportation... Staff was rude and very careless"
Pros: "Comfort of seats."
Cons: "The up charge at the gate for 2lbs over limit"
Pros: "Friendliness of crew sense of being made welcome"
Cons: "Complimentary beverage"
Pros: "Pilot's politeness"
Cons: "Nothing given the behavior of Denise and her co-attendant."
Pros: "We made it safely."
Cons: "Flight delays, we were on the plane for an hour after landing. sitting on the tarmac."
Cons: "See above, if you haven't noticed this flight was cancelled."
Pros: "There was a 3 hour delay. They lied about the reason for three delay. They charge way too much for carry on and checked bags. After paying for bags spirit is actually higher than the other airlines."
Cons: "The lying about the reason for the delay. Price of bags."
Pros: "Very nice crew nombres"
Cons: "No tv"
Pros: "Absolutely nothing"
Cons: "They sold my seat and closed the flight- never flew. I have to pay three times for another flight to get home."
Pros: "The spirit team helped as much as they could"
Cons: "We had engine problems and our plane was delayed 5 hours because of it. I missed my whole Friday night in Cleveland."
Cons: "This portion of the flight was uncomfortable as the seats did not recline. There was no offer of even water for the duration of the flight. I understand it is an inexpensive option for flights but I think this is a bit extreme."
Pros: "Even though it's a short flight, The seats would not recline. Having a reclining seats would be much nicer."
Cons: "No armrest in between the seats."
Pros: "This was my first time with Spirit and I am very pleased with my flights. On time departure and arrival."
Cons: "My flight was delayed for 5 hours"
Pros: "Honestly, everything!!! The crew, security, boarding, the flight. This was our first time on Spirit, We will definitely fly again!!!"
Pros: "Very quick and easy to board"
Cons: "Charges for every little thing. Customer service wasn't the best going to Florida. Extremely uncomfortable seats"
Pros: "We landed"
Cons: "Pretty much the whole flight"
Pros: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Pros: "Flight was on time and the airplane was clean."
Cons: "Turbulence was awful for much of the flight, and although that can't always be avoided, reassurance from the pilot or flight attendants would have been much appreciated. Flight attendants carried on conversations loudly and were rude to travelers who wanted to move to empty seats."
Pros: "Flight attendants were pleasant."
Cons: "Flight was delayed 40 minutes on the way to our destination and over an hour on the way back. Seats did not recline at all and are small. I waited for finding the least expensive flight and found that every bag whether carry on or checked bag has a cost. It costs to print out your boarding pass from the airport. Once your boarding pass is purchased you then have to pay for a seat on the flight. If you want a snack there is a fee attached. So much for a less expensive flight. It would have cost less to go through an airline that combines everything and they would have had some entertainment for a 3 hour and 40 minute flight."
Cons: "Beware! This airline charges $55 for a CARRY-ON, each way. That essentially means that the ticket price is $110 more expensive than what is cited at purchase. Also, the check-in process was terrible."
Cons: "Delays over 3 hours each way Rerouted to Tampa due to incident Unclear directions and guidance Lack of respect Made me submit carry-on even though allowed 1 and then I took it on the plane anyway"
Cons: "extra charge on carry on luggage and they charge for a snack and a drink. i will never fly with them again."
Pros: "I knew what to expect as far as luggage pricing and snacks. I boarded close to last and there was enough room for my personal item in the overhead compartment. I spoke to the flight attendant about moving to another seat if it wasn't occupied. She was pleasant and arranged for me to move before take off."
Cons: "The only thing I didn't like was my seat didn't recline. Also, a group of about 20 spent the better part in the aisles moving from seat to seat, row to row. The flight attendant said something to them but they never really dispersed. The flight attendant then sat in her seat and read a book while the passengers continued to congregate in the exit row."
Cons: "The price I paid for my bags custom service all the fees and they haven't called me back like they said the would. Customer service in the airport was poor as well"
Cons: "I cannot believe Spirit charges $50.00 to check a carry on in addition to a checked bag. any other airline I would never pay for a carry on. I understand the airfare rates are low but they make it up in luggage fees. My checked in bag was overweight and I was charged another $55.00 on top of the $50.00 fee. I will never fly with Spirit because of this."
Cons: "The employees were terrible, inflexible, uncouteous, and fake! I'm both Baltimore and Fort Lauderdale! It was my wife and mine birthday and it was the worst flight experience of my life. We will never fly with Spirit again. Maybe you guys want youre employees to have these characteristics, but if you dont, you should really review the employees and practices of your company. We were charged an additional 100 for a bag...on my birthday!!! Thx guys for being so bad that we can actuallybappreciate good airlines."
Cons: "This airline is absolute garbage."
Cons: "The flight was delayed by almost 6 hours. They didn't even try to voucher food or give any free snacks or drinks on the plane. I do not think that was the right thing to do."
Cons: "Arrived at the airport three hours early and still only just made the flight. When we arrived the lines were out of the door and we had to stand outside with no shade in 90 degree heat for half an hour until the line finally led us inside. We flew with Spirit two years ago to Mexico and experienced exactly the same issues. We thought this might have been a one off and so gave them another try this year. Never again. There are never enough agents at the desk and $50.00 per bag is ridiculous. For three of us, $300.00, OUTRAGOUS! I looked for lines at other airline desks and there were none. Don't be pulled in by the prospect of a cheaper flight. By the time you have taken into consideration all the extra charges for luggage, checking in online and selecting your seats, one of the most expensive carriers in the airline business. Seats don't recline and no padding!"
Cons: "Flight was delayed for multiple hours numerous time before it was CANCELLED and we were told there wasn't another flight for 2 DAYS. I knew it was a horrible airline when I booked, but didn't think it would be this bad. This isn't a rare thing on this airline either."
Pros: "The flight was delayed for 3 hours, with no explanation of any kind. When we landed in Atlanta at 2:30 in the morning, the trains were out of service and we all had to walk from the last gate in the last concourse to baggage claim. We did receive a $50 voucher for future travel for the inconvenience. But I don't think I'll be flying Spirit again."
Pros: "Crew and Flight Attendants were spot on. Flight was smooth and uneventful after leaving the gate. There is no (complementary) food nor entertainment on this flight, however, there isn't an option not to rate it."
Cons: "Flight left the gate an hour late."
Pros: "THE CREW AS GOOD"
Cons: "THE PLANE WAS DELAYED AGAIN THE SEATS WERE VERY UNCOMFORTABLE. SECOND TIME IN A WEEK THE FLIGHT WAS DELAYED WAS OVER AN HOUR LATE EACH TIME"
Cons: "Spirit Airlines gives passengers no time to check in thru security and did not allow me to board even though I was an hour early. They always overbook flights and then cancel your flight at leisure."