I don't usually complain, and I have never responded to this kind of rating request, but, the American Airlines flight from Ft. Lauderdale to Phoenix was too inept to ignore.
Firstly, I wasn't assigned a seat when I booked the flight. Then, at the time I checked in, as no regularly priced seat was reserved for me, I was forced to pay for a premium seat, for both the outbound and inbound segments.
Secondly, no snacks were offered on the outbound flight, because "the ground crew forgot to supply the plane". This didn't bother me, but it did infuriate some of the other passengers.
Finally, I paid for the GoGo inflight internet, but the download speed was sooooo slow, I finally gave up.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
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