1-No warnings about the difference in baggage prices depending on when you pay for the baggage--5 different baggage prices?? Ludicrous
2-Spirit Assistance at the airport did not state that if you are there more than 1 hour prior to the flight you could take advantage of online baggage fees rather than in airport fees at 2X+ the on-line rate
3-no such thing as carry on luggage--pay more money to handle my own bag--what the heck is that?
4-no free snacks or soda--the flight prices are not THAT discounted to not provide either snacks or free carry on luggage
5-SPIRIT website stinks--why on earth do I need an account in order to pay for bags which was not clear anywhere on the website
6-NO feedback link on the website nor customer service information to provide feedback--no wonder--most customers on the flight were disgusted
7--no leg room--I am 5'9" and was folded in the seat--it has to be a horrible flight for anyone taller than I
8-the seats did not recline so you weren't even able to sleep to forget all the other deficiencies of this airline
9-the attendants were not interested in the passengers
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Having to talk to 5 people to get all the information i needed about my baggage. (i cant be checked in and add a bag --didnt know that until speaking with my 4th person) (3 different people--two of which were supervisors-- telling me 3 different things about whether or not my bags were good to be included in the "personal item" category.) etc etc etc
I had to go through TSA 3 times that day. Once because i had water in the bottom of my water bottle, but they said nothing about the knife i forgot was in my backpack. fucking unbelievable. and the 3rd time was after the plane turned around halfway into my flight!!!
The pilot felt a rumble temporarily in the flight and turned the plane around when we had less than an hour to go. In consideration for this and all the other problems I and so many others that day encountered, I was told I would have to spend 3$ on WATER!! AND OVER 100 FOR MY BAGGAGE.
I cannot "understand the airline's point of view" no, nor do I want to.. there is nothing about my experience that went right aside from arriving at my destination hours late, which meant the person with the keys to my residence had already left the store I was to meet them at.
There are so many problems from just this one flight. It's unbelievable. You can bet I'm going to spend whatever I have to spend at another airline seeing how inconsiderate EVERYONE except 2 people at the counter was. Those two people at the counter are the only ones who even listened long enough to know there was a legitimate issue.
Goodbye Spirit Airlines
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
Great in flight crew, nice free snacks, good entertainment.
Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.
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