Disabled and travel with a companion dog and almost every Virgin employee, from check-in to disembarking, was exceptionally warm and helpful. Smooth, comfortable, and pleasant flight.
Gate attendant was unclear about preboarding and made a hurtful comment about me to his coworker when I made the mistake of asking again.
Loved Virgin America's pre-paid baggage and easy print boarding pass. The whole experience was wonderful. In flight entertainment the best I've seen in coach.
This survey needs work. Cannot seem to select rating stars on iPhone 6. Weird.
Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads.
Flight was delayed.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
The plane was lovely, and there was plenty of room in coach. The interactive TV was great!
Typically I give the crew plenty of praise. They do a job I would not choose to do. I know it is difficult at times...but this time I must make a comment. It was not the entire crew by any means, but there was one flight attendant, sitting in the back, waiting for the captain to give the okay for them to start serving refreshments. I and another passenger got up to go to the restroom. We were into the flight 1 hour. The other passenger upon approaching the back just simply said to the attendant, "one hour into the flight, huh?" (spoken friendly) The flight attendant replied back, "What about it?" (not friendly) the passenger didn't reply. But I couldn't help thinking that all though a 'small thing', small things add up. I was disappointed in the way the attendant replied....a simple "why yes it is...." would have be a kinder response and taken no more time. Just an observation. Perfection is not possible, but politeness is.
The leg room was smaller than usual and the seat didn't go back so when the person in front of me reclined his seat I was smashed. Also there was a pillow at the top of the seat that pushed my neck painfully forward and couldn't be removed.
Great in flight crew, nice free snacks, good entertainment.
Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.
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