Pros: "Everything about the flight the flight OK."
Cons: "I did not get my luggage and still do not have my luggagw as of this moment and date"
Pros: "Nonstop flight. Pilot or co-pilot were very nice and communicated well. Our flight was delayed an hour due to too much air traffic."
Pros: "Very efficient and friendly crews; the flights were generally on time; boarding was easy (I paid the extra for early boarding)."
Cons: "For the price, not much. Great value; very fair policies; overall really good experience."
Pros: "Flight was on time and arrived early. Crew knew what to do and made the flight run as smoothly as possible."
Pros: "Crew was fun and lively - it was a quick trip!"
Cons: "Wifi was out on the plane"
Pros: "Excellent, funny, helpful crew. On-time departure and arrival."
Cons: "Although seat pitch on Southwest is better than many other airlines, it is still tight..."
Pros: "We were delayed for over an hour with no explanation considering our plane was already at the gate when we arrived at BTW. Then we sat on the plane for even longer with no explanation. Not a fan."
Pros: "Crew was funny and pleasant."
Cons: "The plane was over an hour late so we didn’t disembark until after midnight."
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Pros: "The first class room and seating."
Cons: "I decided to try a first class international to be pampered and quite frankly I have had better attention in economy seats. Either my expectations were to high or flight crew fell short. In either event i was not favorably impressed. Lost checked bad to add! Hopeful my return trip Apr 1 will b bette"
Pros: "Love the free WiFi. That was awesome and somewhat unexpected."
Cons: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Pros: "Comfortable seats"
Cons: "Inflight snacks and better seatback entertainment system— mine was broken: armrest controls were inoperable"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Cons: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Pros: "The inflight entertainment was the only great part of the trip."
Cons: "On time!!"
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Pros: "Crew"
Cons: "Delayed 3 hours!!! Freezing cold in the plane. Small plane. Bumpy flight."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The crew was attentive and friendly."
Cons: "My entertainment screen never worked for more than 30 seconds. I had to watch whatever my neighbor was watching."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "The flight was pretty seamless."
Cons: "There was a delay because of a electrical problem. This seems to happen a lot with Sun Country."
Cons: "The usual...leg room, seat spacing/size, lack of decent food options..."
Pros: "The flight and boarding were good."
Cons: "I'm shocked at what is needed to make a profit these days. Charging $40 for a carry-on bag is absurd. Good thing I read the details at check-in. I did not mind paying $6 for my assigned seat."
Pros: "I wa upgraded to first class and was very pleasantly surprised."
Cons: "The food was not good."
Cons: "Late departure by 1 hour. Then had to wait 55 minutes at the luggage pick up in SFO"
Cons: "They charged for my carrie on! I didnt have o pay when I flu with you guys! I was surprised!!!!!!!!"
Cons: "We were fully boarded and then were delayed 1 hour without any explanation. They also had poor in flight service and very uncomfortable seats. No leg room at all and if the person put their seat back the 5 degrees it could move, there was no way to be comfortable because the seat in front presses against my knees."
Pros: "The service is good. The direct flight is great. I like flying from terminal 2."
Cons: "I’m not happy about the baggage charges nor the upgrade seat pricing for coach class when they weren’t even exit rows."
Cons: "Enforcement of federal rules requiring children two and over too wear a mask. Flight attendant did not believe it was her responsibility to ask the age of the child sitting next to us, sneezing and coughing."
Cons: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Cons: "Traveling in a 737-800, there is no displays at your seat. One must BYOD. Wifi was spotty."
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Cons: "For the longer leg of my trip, there was no entertainment. No screens at all! No food besides some dry pretzels on a 5 hour flight and the crew was borderline surly. They were running into people with the drink cart, bumping any edge of arm or leg that was in the aisle, not smiling, not pleasant at all."
Cons: "just the food options were not that good. all other things were ok."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."