Flight was delayed 5 hours. Missed connecting flight. Very little apology or attempt to make anything better. Got a $150 credit for next flight. There won’t be another flight. First time on Alaska - last time. Keep your credit. Should have done something more
The crew the employees were friendly and excellent. There was a problem with the plane and they had workers there immediately working on it. They made sure the people that had immediate connects knew what gates they had to get to and had them leave the plane first. Very thoughtful.
We waited over an hour for our luggage to arrive at the carousel in Seattle.
Like the friendliness of the crew, each flight had a very very drunk person next to me and the last flight had a very obese man pushing me into the aisle while the crew kept ending up hitting me in the shoulder with the beverage carts.
Flight was about 30 minutes delayed. All staff were friendly and professional while keeping us updated.
My screen was hard to change channels….seemed it was worn out….i just gave up and read a book I brought
Booked a first class ticket from Anchorage to Seattle but was denied complimentary access to Alaska Lounge as our 1500 mile flight wasn’t long enough’
We were lucky to be seated in an upgraded row and received free drinks!!
Everyone was very helpful. My only critique was the very hard landing in Seattle. We felt the G force.
It was absolutely terrible due to the mother and her two children sitting across from us. The 2.5 year old jumped up and down on the tray table. Every time the kid screamed the mom would grab the kid and scream even louder into his face. Horrible flight. The mother stayed on her phone playing while the kids were so destructive to others hanging over seats, she never once tried to comfort or discipline them. She never once said you cannot jump on tray table. Definitely the worst flight ever. It was my first time with Alaska Airlines.
Amazing flight! I have never noticed the uniforms of the attendants before in twenty years of flying except today when one female had the most amazing dress on. It was beautifully designed and showed she was in charge. I never dreamed I would google who designed Delta uniforms . The ultimate compliment is when another woman admires your outfit. . I hope your designer puts it on the market
Food from the flight from Atlanta to Santiago was very poor..
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Flight left early and arrived early. the whole trip was excellent.
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The seats are uncomfortable, feels like a small seat pad on plywood.
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
I DID NOT GO TO HAWAII ON HAWAIIAN AIRLINES. YOU DID NOT INFORM ME THAT BY CHOOSING BASIC ECONOMY, I MIGHT BE REQUIRED TO FLY STANDBY. I AM ELDERLY AS WAS MY COMPANION WHO IS ALSO SEVERELY DISABLED AND THERE WOULD BE NO WAY WE COULD TRAVEL ON STANDBY. THEY TOLD ME THAT ALL OF THE BASIC ECONOMY SEATS HAD BEEN SELECTED BY OTHER PASSENGERS AND WE HAD TO PAY AN ADDITIONAL $942 TO GET A SECURED SEAT ON THE PLAN AND, IN SPITE OF THE ADDITIONAL COST, WE WERE NOT ALLOW US TO AMEND OUR TRAVEL PLANS TO EXTEND OUR VACATION. ULTIMATELY, THE FLIGHT WAS DELAYED. WE WERE OFFERED A REFUND IF WE CANCELED OUR TRIP ALTOGETHER WHICH WE DID. IT IS YOUR DUTY TO INFORM YOUR CUSTOMERS OF THE POTENTIAL PROBLEMS THEY MAY FACE, AND YOU DID NOT DO SO. I WILL NOT UTILIZE YOUR SERVICES EVER AGAIN.
It was very pleasant. The staff and crew are very polite.
On time. Alaska upgraded seat comfort with memory foam seat covers with head rests
the people at the counter, NEED TO BE MORE HELPFUL. we had three suitcases to check in and we were not trying to be an INCONVENIENCE TO YOUR clerks. but she was not helpful and made our trip back home memorable but not IN A GOOD WAY. Sadly to say, you guys need to teach to be and to go above and beyond to help THE CUSTOMER BY ANY MEANS POSSIBLE. they need to leave aside whatever they are going thru in their lives, THEIR WORK DEMANDS THAT OF THEM, IF NOT THEY ARE NOT IN THE JOB THEY SUPPOSED TO.
Because the airport is under construction and because Hawaiian air just changed terminals we missed boarding out flight by 5 minutes. That cost me a night in an airport hotel and several hours of rebooking to make it to my destination. Costumers need to know that airport construction is a problem and they need to add an hour to deal with the air train delays from Federal Circle.
Half of my family members didn’t make it because they involuntary bumped off . And their seats where given away
Hawaiian Airlines staff is always professional & quick & easy check in & boarding process
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
Multiple delays and not straight answer from the United team
leg space better than expected. two washrooms for one plane isn't enough.
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
We paid extra for the seats with extra leg room. But we were not allocated the seats with extra leg room nor refunded the money we paid for the seats.
The seats on this flight were almost roomy enough to be the basic amount needed for human existence. I think my favorite part of this flight was it landed at an A gate, which was the most palatial part of Sea-Tac I've ever seen - a massive improvement from the S gates.
The seats on this flight were almost roomy enough to be the basic amount needed for human existence.
I liked all the informational texts. I always knew where to go and when .
Liked the hospitality . The ight took us 6 hrs to get from fort myers to ewr.
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
It was one of my worst flight ever. First they were changing the gate for at least 4 times, changing from gate D7 to D12 to D44. Considering the size of the Miami Airport, we are talking about long distance and the train at the airport was not working. Then the flight was delayed around one hour. Then finally we boarded into the plane and when everybody was seated, there was an announcement that there is an issue with one of the tire of the plane, so we all had to get out of the plane with our belongings, to replace the tire. So we had around 2.5-hour delay
I was late from Jacksonville, FL but the limited interaction I had with the Philly crew was great.
The delays and cancellations kept me stuck in Miami for an additional 24 hours, and the whole thing seemed extremely disorganized
The flight to Tokyo AA61 took off about two hours late, but then had to turn back. By that time the crew had to be replaced. Then they kept promising to take off in an hour, then in 3, then switch to the next day.
Crew professional. Easy bag drop off. On time. Good entertainment.
Flight was late and missed connecting flight. They could have better accommodated, but instead did an overnight and had to arrive the next afternoon.
The boarding crew was incredibly helpful getting me on an earlier flight
They have lost any customer service care and support. Terrible airline now and been for awhile.
The flight was delayed leaving Miami. When we arrived in Charlotte, we were unable to park at our scheduled gate. We had to wait another 30-45 minutes before we could park at a different gate. All in all, we were delayed by almost two hours arriving in Charlotte.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
