Liked the flight was on time. Seats and leg room need major imptovement
Upon arrival at Eugene, they pushed the flight 45 minutes, then as that approached they pushed it another hour, then as that approached they pushed it another hour, about halfway into that they moved the boarding time/departure time forward about 15 minutes. More than a little bit annoying!
I bought this flight for my mom to come to Houston to see her grandkids and on the way here, their flight was delayed over and over and she didn't get until midnight and she was supposed to be in at 5: 30pm. My mom is almost 70 with a bad knee so that's a long time to be stuck in an airport because her first flight was delayed and she missed her second flight and had to wait for the last fight of the day just to make it. Not only that, which is ridiculous because if a flight is delayed the next fight should have waited for them, on the way home, once again her flight was delayed and by the time she would have gotten to Portland she would have missed her flight to Redmond. So we called and had to get her flight changed because of that. Thankfully she was flexible and flew out the next day, but the Portland trip didn't happen. I am happy that Alaska did make it right by getting her a new flight and upgrading her seats but there should be holding the next flights if the flight is getting there within a few minutes of them boarding. If one flight is delayed, the next flight should be delayed just to accommodate people. Older people having to wait in the airport in uncomfortable chairs for hours on end is not the best for my almost 70-year-old mom.
If you had direct flights to Denver from Santa Rosa, I would be a frequent flyer. Nice experience.
There is not enough space in the cabin for bags and so I had to have my check to the last second.
My experience was great with Alaska Airlines. Fantastic customer care
Overall, excellent, including the warmth, friendliness and equanimity of all the employees,
People were friendly and helpful, and even under stress of a short time between connecting flights, kept their equanimity.
Significant unexplained delay in boarding caused me to nearly miss connecting flight. Cabin crew was helpful in expediting deplaning and gate notification .
Super narrow seats, no in flight entertainment for long direct flight and limited snacks of 1 packet of cookies. Nice crew and patient staff.
Not up to Delta standards. Flight attendant in FC seemed more about just going through the motions than providing friendly customer service. Efficient but mechanical. Never smiled. Never acknowledged pleasantries. Never offered to hang my suit jacket. Just did her tasks. Fine, but not an optimal customer experience. .
Nothing really it’s just the flight availability that hurts sometimes
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
Flight from Fort Wayne to Atlanta was the smallest in terms of cabin space that I've ever seen. A carry on I've used for 20 years BARELY fit in overhead compartment. I'm 5'10" and felt very cramped. Not the best experience.
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
The airplanes were so old and out-dated it was terrifying to fly on them.
The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early
Friendly boarding crew. Better could have been a bit more substantial food for this 3 plus hour flight.
I especially enjoyed having a lightly packed flight which enabled me and my wife to occupy a three seat area with nobody in the middle seat.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
I will never book a flight through Cheap fare. They booked me from Portland Main . And would not give me a refund, so I bought 2 tickets one for 299. From Portland Main to ORD. Then I had to buy a ticket from Oregon PDX to ORD that was another 440. So Just so you know they even told me it was there fault but no refund. Bad bussniess. I did inform United but they said they couldn't help me due to the fact I booked through Cheap Tickets. Never again. And I'm spreding the word. I let everyone know at my 50th class reunion
Pilot Erika DeLong made us feel safe and at ease in a frankly scary time to be flying. Her warm smile and greeting and excellent command of the aircraft in foggy bumpy weather helped us all to calm our nerves and get us home safely.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
East Lounge in Denver was terrible. Turning away active military on orders? Really? Sad.
Clean and plenty of room for handbaggage. Leg room was cramped compared with the 777 from Frankfurt.
they made me check my carryon. There was space in the overhead bins.
Cramped and uncomfortable seats. Not enough room for 6’2” person such as myself.
We were delayed a long time. We waited for “catering”. We didn’t get any food or accommodation for our wait. It made us land well after dinner time at our destination.
It was my first time flying with Alaska Airlines and it was a pleasure!
Everything went as planned. The only issue I had was with the gate C31 attendant. The person could barely speak English and was very difficult to understand.
American Airlines II: Delay Boogaloo. Multiple gate changes, delays, boarded and then MORE delays. I hate to say this won’t matter, but posting stuff about major corporations in 2026 is a post-modern “scream into the void.” Was multiple hours late coming home, so there you go.
It's very confusing because Kayak has it as American Airlines, but it was Hawaiian Airlines, but operated by Alaska Airlines. I had to go to the airport for my boarding pass because American said I didn't have any trips.
Seats were much more cramped then on the 737. Narrower and rows closer together. Flight was absolutely packed and the plugs under the seats didn't work. Was forced to check my bag even though previous flight had no issue with it.
The plane was late, when we did board the plane was as cold as a freezer. I was freezing the entire flight, no blankets. Lost miserable flight I’ve ever had.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
Packed commercial flight was as comfortable as can be expected
Entertainment was okay not because anything was wrong but it is a short flight so having no wifi is annoying but understandable. Crew was outstanding as usual
