Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Please serve no god if you must serve dog food
Requested for warm or hot water because of throat pain, it was denied. The entertainment system was hung, requested the crew to turn it off, instead of turning it off they rebooted the device. It was stuck again, no one bothered to check.
Horrible on the chicago end. They change hates then there is a plane at the new gate so we can’t pull in. Then that plane has mechanical issue and needs to be pulled back to the gate but we can’t get to another new gate due the other plane being in the way. Horrible gate management which will cause many customers to miss connections.
Fantastic experience once again flying with United! There was great communication from the cockpit and one of the flight attendants went out of her way to get my two little kids some special treats which elevated our travel experience coming home.
The employees seemed impatient with their guests. It seemed like they were giving us orders, instead of easily assisting. Our flight was delayed waiting on a flight attendant. It was alright.
My easiest trip ever. Flights left on time, and came in a few minutes early. The flights weren’t full so it was very comfortable. Thank you United
Quinoa chocolate cookies are my favorite! Would be nice to have internet service like American
Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!
All flight attendants could benefit by taking an international flight on Qantas Airline. Qantas attendants are much more hospitable in every way. Much superior than and attendants on any US airline.
Did not have enough time from Venice seaport at Ravenna to get to Venice airport in order to make the scheduled flights. Need to have at least 3+ hours from ship docking to airport.
The only negative aspect was turbulence, but that is out of the airline’s control. It was a great flight!
The plane from Venice to Dublin ran out of food. They did not restock the plane in Venice.
The crew was first rate. They allowed me to switch my middle seat to an isle seat and it made my flight home so much more comfortable.
Very comfortable flight. Great service, food options, and entertainment options. With Wi-Fi!
Small plane. Tight seating . What can one say except that it was fast!
The flights are literally always delayed arriving, boarding and taking off so they are always late for the connection. I planned ahead so I was okay but many others aren't. The food was terrible. The staff was very pleasant. I appreciate boarding back to front.
All aspects were excellent - it helped that the flight was only 2/3 full and I had no one sitting in my row. The Pre-check (US Passport Control and Customs) in Dublin made everything so easy when we arrived in Chicago.
Very nice experience. Flight had good entertainment system and good food options. Customer service was very friendly and nice as well.
The same as I stated prior. We incurred extra costs that should be reimbursed, given we were not communicated with about schedule changes.
My flight from Dublin was delayed two hours which ment that I missed my connecting flight to Phoenix. American Airlines provided a hotel room and rebooked my flight for 7:30 AM the next day. I didn't get to the room until 11 pm and I had to be at the airport the next day by 5 AM. The airlines did their best but the schedule was challenging for an 81 year old.
I like Aer Lingus so that is why I’m writing this critique so they can become better. The boarding gate was too small to board properly. Our seats were toward the back of the plane knowing we would be boarding after business class, we moved to that area after business class boarded. An Aer Lingus employee told us we couldn’t stand there. We explained we were the next group to board and wouldn’t even be able to hear when our boarding was called. She didn’t care and was not very professional. The cabin was freezing. I wouldn’t feed my dog the food. We were over an hour late coming into chicago because of weather which can’t be avoided. I asked the crew if they could make an annoucement for before whose final destination is chicago to wait and allow the people with connecting to deplane first. He said there are a lot of people with connecting flights. He said, it doesn’t matter. Well, yes it does. He could have been more considerate of his passengers.
No food on 4.5 hour flight, wi-fi did not work. Terrible experience for a long haul flight.
The crew were diligent about ensuring that our pet dog remained in his carrier for the entire flight, as is their mandate. I wish that mandate was changed so that our poor, scared pets can be comforted during a flight, whereas service animals get to stay out and about for the whole flight. Thank you.
first leg from san diego to chicago, only had cookies for snack. 1 flavor of sparkling water chicago to washington dc had option of cookies, pretzels, or gold fish. had 2 flavors of sparkling water. 2nd flight better however the best part was there was no delays!!! Got to chicago and washington dc early. That was wonderful!!!!
Business class flight attendant was very good. But our flight was delayed two hours for a “mechanical” bathroom issue that literally took 5 minutes to fix. Our plane landed early from its previous flight but still waited for a mechanic to show up to fix an obvious minor issue for almost three hours. This caused us to miss our connecting flight. They put us up in a Days Inn that was 17 miles away from the airport that took a half hour of driving just to get to and this was at 11pm at night. Then when we finally got back on a plane after a full day delay they left our luggage back in the airport. This was an international flight, so no luggage or belongings after flying 8 hours to a different country. We will NEVER fly American Airlines again.
12 hour wait in pdx to my initial flight to Dallas to hunstville
The flight from Chicago to Orlando was delayed inordinately. My whole journey from Lansing to MCO took 9.5 hours is just annoying and frustrating. We can understand the delays may be beyond their control, but overall the journey was so much waiting until reached to MCO. This is NOT the first time for me - but at least 80% of the time in this route. I barely remember reaching places on time.
I was truly shocked at how poor this flight went. The crew was not friendly during the checking process. The asked for people to gate check and were rude about it. They didn't handle my luggage with care. When I got to my seat I noticed a large section of the ceiling vent area was, no joke, TAPED TOGETHER WITH CLEAR PACKING TAPE! To add insult to injury, the back rest button was disabled on my seat and all the seats I could see. The wifi, never connected for me, despite troubleshooting it for a while. I did everything from restarting my wifi/phone to forgetting the network and restarting the app. But that didn't stop the mandatory 2 ads from playing every single time. Even the bags took over 45 mins to arrive at the carousel. Everything about this flight was a flop and I am beginning to notice that some of these events are becoming a trend. Perhaps it's time I switch loyalty programs.
Horrible airline, will never buy another ticket with the airline or Kayak. They close the gate 2 hours early in Kenya, I had to buy a new ticket and get a hotel room
Left on time. Arrived early. Turbulence coming in and gate not open due to early arrival but expected.
Longer wait time at check in at Paris. No bridge to board flight , had to take bus and climb up stairs again to flight. Difficult for ones with back pain like me.
Excellent crew, food and service. Boarding via bus is always a pain but overall really good
The plane needs upgrading, the seats are uncomfortable, we are a family of three and they split us and did nothing to group us together, and the food is horrible compared to other airlines bu
Boarding was odd. Gates switched and had to take a bus to the plane. Luggage got lost. Still waiting on one bag. Flight itself was very nice!
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
The flight was decent. I purchased my flight through Iberia, traveling with my elderly mother with mobility issues. I try to pay for luggage and seats online prior but Iberia website directs me to AA website. AA airlines website does not recognize the record locator. My mother and I are separated and each get a middle seat. She is seated the furthest away from a bathroom. I had to sit behind her to see her wave at me to use the bathroom. Lights out on the flight and I could not see her wave and she is not tech savvy to push an attendant button even though I showed her how. The attention to this detail puts AA at the bottom of my list when traveling with my elderly mother. Bad execution and handling when servicing those with extra needs due to mobility. I could not get her to the bathroom because she’s slow and she had to wait for me to get up from my middle seat then move her out of her middle seat. She had an accident which required that I hel her clean up before taking her back to her seat.
Horrible see last review they lost my bag had to sprint to gate no inflight wifi
They cancelled our NON_STOP flight from London to Chicago 22 hours before our flight. After a 2 hour phone call, they rescheduled us from London to Barcelona (Wrong way to USA) 2 hour lay over, and then to Chicago for a 9 1/2 hour flight at 6 am. Ruined 2 days of our vacation. We will not fly British Airways again.
Mediocre. I didntneat for more than 9h. Pregnant and diabetic. 0 care from The crew.
As a disabled passenger the arrangements for getting me to the plane and onto the plane were excellent as was the reception and arrangements at Chicago.
It was not Iberia. It was with United. It was great!!!
