Daily cleaning, installation of cabin HEPA filters on flights from France to Rhode Island
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Scores according to KAYAK customer reviews
Pros: "Seat comfortable"
Pros: "Flight attendants were very polite."
Cons: "The seats could be more wide."
Pros: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Cons: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pros: "I really appreciated that my bags were not lost"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Cons: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Pros: "Seat comfortable"
Pros: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Cons: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Cons: "Unable to reserve any seats so ended up with the family split all over the plane"
Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"
Pros: "The service was fantastic"
Cons: "Screaming babies. But hey, great flight"
Pros: "The plane was very new and wasn’t crowded."
Cons: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Pros: "Cabin crews were politie"
Cons: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Pros: "The flight crew are all amazing and provide excellent customer service."
Cons: "No complaints."
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Cons: "Food was awful and two out of four family members have been sick. One on each flight"
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "The professionalism of the staff"
Cons: "No comment"
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "No flight No refund"
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Pros: "Decent leg room. New plane."
Cons: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"
Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Pros: "Slept most of the way"
Cons: "The codt of the ticket has been deducted twice from my account. So I paid double of the price. Please thankfully correct this mistake to continue using your services. Regards"
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Cons: "The seats are a little cramped for economy. The headphones are not good, they are either too loud or can't hear enough."
Pros: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Pros: "Check in was fast. The crew was attentive."
Cons: "the food was ordinary."
Pros: "entertainment selection is great"
Cons: "GIVE US WIFI! Also on international journeys, they should make coffee and drink rounds more often"
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "Amazing and helpful crew. Great seat."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "crew / cabin staff always seem very friendly and genuine and a willingness to help"
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Cons: "Good overall"
Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "Sharp good atention in counter"
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
Pros: "Lots of leg room, even in economy."
Cons: "Entertainment choices were a bit sparse."
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Pros: "Loved the food and ambiance"
Cons: "The on air entertainment was surprisingly low quality"
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Cons: "It was terribly late. No one had a clue on when flight would depart."
Pros: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Cons: "no complaints whatsoever!"
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Everything about my experience was HORRIBLE."
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "The crew was rude."
Pros: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Cons: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
Pros: "Efficient, friendly, on-time!"
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Cons: "A plane from 1960? No entertainment center!"
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Cons: "Delayed 40mins"
Pros: "Did not take the flight in the end"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."
Cons: "Seats need more padding"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Cons: "If the luggage fees were to be included in the price, I would have gladly chosen Emirates for its comfort at that price."
Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "The flight from Sydney to LA was enjoyable"
Cons: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."
Pros: "Friendly crew and good food"
Cons: "cabin was nice but cold"
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "All the meals and movies included"
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Cons: "The exit row door in 12B kept making a high pitch squealing noise...very unnerving"
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Pros: "Service by crew. I was flying economy but it was par to business class."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Pros: "The free upgrade"
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Good flight in air"
Pros: "Again, Delta used to offer this level of comfort and service on domestic flights. Great food and entertainment selections."
Cons: "For some reason overweight people like to get the middle seat and then spill over into the adjacent seats. I had to lean out into the aisle to sit comfortably without touching that person. This resulted in me getting hit by every person walking in the aisle or the serviré carts. While I do understand that overweight people have the right to fly, they should pay for the space they occupy like the rest of us. This person literally should have had two seats."
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Overall experience"
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "Food was good, boarding was fast and efficient"
Cons: "Smallest seats I’ve seen in a while. Very uncomfortable. Still haven’t announced baggage carousel but that’s jfk for ya. WiFi didn’t work on flight either."
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Pros: "El cumplimiento de vuelos"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "No videos or entertainment."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "Large jet, attentive crew, on time."
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in."
Cons: "No flexibility for seats"
Pros: "Everything went smoothly."
Cons: "All was good."
Pros: "Still the best great airline"
Pros: "Flight itself was smooth."
Cons: "Flight was delayed and the on time and then delayed. Gate changed 4 times which was frustrating. Especially when at Sea-Tac you have to take a train to get to some of the gates."
Pros: "Loading process, seats and drinks were great"
Cons: "No TV on back of the seat but thankfully the ladies next to me were very entertained"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Not much"
Cons: "Security line, waiting an hour to take off, no time for drink service. Awful flight"
Pros: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Cons: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Pros: "The almonds and Fresca"
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "There were no problems at all, the only thing some times the entertainment would go out or slow, nothing else."
Pros: "The infotainment screen on back of headrests."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Cons: "Was delayed 1.5hrs"
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Pros: "Wonderful staff, very helpful after our plane was diverted"
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Pros: "Very friendly crew, very clean cabin, very comfortable seats"
Cons: "Food is a joke"
Pros: "The fight had a lot of open seats as I had a whole row to myself! Also the crew was kind."
Cons: "Flight was delayed, but it didn’t interfere with my travel plans."
Cons: "Better Communication from Lufthansa"
Cons: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Pros: "Service is excellent, comfortable seats and space between legs is comfortable even in economy."
Cons: "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"
Pros: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Cons: "Te cabin pressure gave us headache. always happens with the A380 though."
Pros: "Crew, boarding, seat"
Cons: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pros: "Crew and flight and service were fine"
Cons: "Economy seats are cramped"
Pros: "Good, friendly crew"
Pros: "on time no hassle"
Cons: "nothing in particular"
Pros: "Great hospitality"
Pros: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Pros: "Attentive and friendly crew, good selection of in-flight entertainment"
Cons: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."
Pros: "Actual flight, staff, food, beverages."
Cons: "Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 7:45am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison."
Pros: "Arriving on time."
Cons: "Can't think of anything."
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pros: "Great service, comfy plane, smooth ride."
Pros: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Cons: "Service! Comfort!!"
Cons: "Flight was delayed twice. 3 hour trip took 15 hours."
Pros: "Arrived with enough time for me to connect to my international flight."
Cons: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."
Cons: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Cons: "The boarding area was cramped."
Pros: "Still thinking about it."
Cons: "I didn't like that there was no organization. People just flooded the gate like animals.."
Pros: "Crew attention"
Cons: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Pros: "I was sleep the whole time"
Cons: "It was okay"
Pros: "Food was great. Good movies. Friendly staff!"
Cons: "The television screens were very old and discolored."
Pros: "Crew were all super polite and friendly"
Pros: "Water bottle when we arrived at our seat."
Cons: "Paying 8 euros for premium movies AND if you wanted earphones (I had my own), you would need to pay 2 euros more. Excessive. Choice of movies was rather limited even in premium. In regular, it was quasi non-existent (2)."
Pros: "Smooth flight. No delay, no unpleasant surprise."
Pros: "On my going flight MSP to Frankfurt, I had a normal seat and as a tall person, it was miserable. The seats were so tight I had to have my legs in the aisle and constantly stand just to make it. On the return I was given an exit row and it was quite nice."
Cons: "Condor is a reduced price airline so I was not expecting a large amount of entertainment. But only two free movies was a little bit extreme. The music selection was good."
Cons: "The boarding process takes too long as people try to take too many things"
Pros: "The flight was not fully booked."
Cons: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Pros: "Loved the little sandwiches!"
Cons: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Cons: "Great customer service!"
Pros: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Cons: "Snack could be better."
Cons: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pros: "On time, nice staff"
Pros: "Lovely crew."
Cons: "Boarding process was unclear."
Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Pros: "We were delayed but better that than bump around in a thunderstorm. Food good"
Cons: "Would like to see more selection in movies"
Pros: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Cons: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Cons: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"
Pros: "All the services were great."
Cons: "Everything was perfect."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Great plane and staff"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Boarding was very slow."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "The crew!!"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Very friendly and helpful crew."
Pros: "Good flight, arriving well on time."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "kLM staff was great."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "Amesterdam airport employee was really rude"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "They stole my money"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Cons: "Dutch sub titels would be nice."
Pros: "Good multi media access and content"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "The crew were pleasant"
Cons: "magazines very dog eared and some badly torn"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "...The transfer at JFK was terrible"
Pros: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Cons: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
Pros: "Staff very nice, plane clean and nice food"
Airlines flying from France to Rhode Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from France to Rhode Island
Masks required on board, masks provided on flights from France to Rhode Island
Social distancing seating
Middle seats unavailable to book on flights from France to Rhode Island
Testing for antibodies, testing for symptoms for flights from France to Rhode Island
Waiving of change fees. Search flexible flights from France to Rhode Island