Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to France
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Scores according to KAYAK customer reviews
Cons: "They need to make more leg room in ALL planes"
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Cons: "Too cold"
Cons: "Working USB ports. On time departure."
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Cons: "If my baggage arrived"
Pros: "Good access to charging, good food"
Cons: "More space:)"
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Cons: "Every thing was excellent"
Cons: "Not much legroom."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Food was okay. Everything else was great!"
Pros: "direct flight from IND to CDG!"
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
Cons: "I was near the bathroom.. stank a bit"
Cons: "The food was just ok."
Pros: "Food and service was amazing."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Cons: "My luggage is lost."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "The food and the service"
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Pros: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Cons: "The food could be better."
Cons: "No check in to Minsk from Paris"
Cons: "Seats not very comfortable-very close quartered"
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Cons: "Gate agent not friendly"
Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Cons: "seats on this Airbus configuration were horrible for first class. 6 across and the same 32" spacing as the economy section. with middle seat empty was first class. YIKES"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Time was made in the air and we did not miss our connecting flight."
Cons: "The flight was very late."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Cons: "All was good."
Pros: "The flight attendants were excellent! Very attentive to passenger needs and wants"
Cons: "The seats are just economy seats with the middle seat left open"
Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."
Pros: "Amazing crew and service! They are the best!!"
Cons: "Amazing crew and service! They are the best!!"
Cons: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "The crew on-board was nicer this time"
Cons: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Pros: "Everything was great"
Cons: "I’d honestly pay more for childless flights"
Cons: "Arrived late due to bad weather in Houston, about an hour late."
Cons: "Improving customer service during delay but overall good"
Pros: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Cons: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Pros: "Service and the crewe was very kind"
Cons: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Cons: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Pros: "Luggage space, comfortable seat.. huge plane"
Cons: "Ice cream was not good."
Pros: "On time, onwith excellent care by staff"
Cons: "The long walk on the airport for connecting flight"
Cons: "Food could be improved."
Pros: "Quick, efficient, relaxing."
Pros: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Pros: "Their crews were great. Good selection of entertainments."
Cons: "Meals were not great. Their seats were hard to set for a long fight."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Staff was great."
Cons: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Cons: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "The seats are comfortable and the plane was clean and well-presented."
Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Pros: "Professional, efficient, full, nice sandwich and coffee."
Cons: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Cons: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Pros: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Cons: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Pros: "Large screens for movies are excellent. Very easy to use."
Cons: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Cons: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Pros: "I very much enjoyed my flight from LA to Munich. The flight crew were awesome and the airplane was impeccably clean and quiet. The flight was so nice I consider it as part of the vacation! I highly recommend flying Luftansa :-)"
Pros: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pros: "The crew was nice and professional."
Cons: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Pros: "Crew was fantastic."
Pros: "Title says it all Short flight"
Pros: "Standard short flight."
Cons: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pros: "For such a short flight, everything was fine."
Pros: "Comfortable seats and pleasant crew"
Cons: "It was a short flight so no food was given out."
Pros: "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
Cons: "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."
Pros: "Flight was 10 minutes late departing but a short flight time led to us arriving in CDG on time."
Cons: "Baggage delivery to carousel 6 at CDG took over 40 minutes with delivery coming in small batches......the flight time was shorter!"
Pros: "The wide selection of content to watch, food was good."
Cons: "45 minute flight delay due to a discrepancy with the engine."
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Cons: "The food was not goot at all."
Pros: "Great service and entertainment. Pretty comfortable, too."
Cons: "food was so so."
Pros: "The crew was very pleasant and several announcements made the flight easy"
Cons: "We were late !"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "The crew was very kind"
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "Still don’t have my luggage yet"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Very friendly crew and on time with no problems."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "Lost all our bags so couldn’t ski"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Everything OK"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Crew was awesome"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Easy to board and easy flight."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Good services!"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Good multi media access and content"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Eveything is well arranged"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "Enough space good wine and on time"
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Cons: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Pros: "Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience."
Cons: "Limited controls on the entertainment."
Pros: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Cons: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Cons: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Pros: "Friendly crew. On time. Clean. Comfortable."
Cons: "All was fine."
Pros: "Nice crew that were helpful."
Cons: "Small plane, cramped seating."
Pros: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Cons: "Food was terrible."
Cons: "long waiting time in the bus before the flight"
Pros: "Great service, staff and punctuality"
Cons: "They changed the plane & seats"
Cons: "They run out of food choices by the time they got to me."
Cons: "We missed are connecting flight"
Pros: "Hot towels distributed before meal."
Cons: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Cons: "Flight was late, I had to spend my own money to go to another airport, because I was late to my flight, so they had to re-book it. Awfull experience. A lot of stress"
Cons: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Cons: "They lost my luggage at some point in the short journey."
Pros: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Pros: "The seat back video screen"
Cons: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Cons: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
Cons: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Pros: "Comfortable seat and service"
Pros: "fast boarding"
Cons: "rude crew- the crew was impolite to all passengers."
Pros: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Cons: "See above"
Pros: "There was plenty of room and the food was good."
Cons: "Can't think of anything I didn't like"
Pros: "I liked everything. Pleasant flight."
Cons: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."
Cons: "Problem with baggage"
Cons: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Pros: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Pros: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Cons: "No TSA pre check"
Pros: "The crew was very much professionals, worked fast."
Cons: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Pros: "Courteous attendants on board! Food not bad!"
Cons: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Pros: "crew were great!"
Cons: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."
Pros: "Great airline. Food great comfortable seats."
Pros: "I liked the price."
Cons: "It's all crammed but given the price I can't complain"
Cons: "Experienced very rude cabin crew"
Pros: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Cons: "The food - well it's airline food - ok but nothing exceptional."
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Pros: "Wonderful service and care from crew."
Pros: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Cons: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Pros: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Pros: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Cons: "Entertainment system is very old, but have a good selection."
Cons: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Cons: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"
Cons: "Sat on runway for almost three hours. Delayed connection."
Pros: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Pros: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Cons: "Cost for additional luggage was high, some food can be served for so long distance flight."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Cons: "The seat"
Pros: "Boarding was super easy. Great entertainment."
Cons: "Overall comfort. Space to relax."
Pros: "Exactly on schedule."
Pros: "More room"
Cons: "Delayed more than 2 hours"
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Cons: "No in-seat entertainment"
Cons: "Delayed 4 hours there, delayed 5 hours on the way back. Messed up plans a bit"
Cons: "Inside the airplane was freezing the whole trip"
Pros: "The stewardesses were very polite and helpful"
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "The flights were on time and the staff was very friendly."
Pros: "The food"
Cons: "There’s no WiFi"
Pros: "Take-off and landing were smooth. Food quality was decent, could have been better though."
Cons: "One of customers was rude. One of hostesses kept on bumping into my arm, waking me up twice and hit me on accident with the food cart without apologizing. Did not provide enough snacks."
Pros: "Extremely nice and helpful lady at Philadelphia airport self-service kiosks sorted seating and frequent flyer number out for me, I noticed she really was helping everyone who was working on their tickets and I was completely impressed. The cabin crew and pilots were very professional as well."
Cons: "There were one or two staff members phoning it in but even they were basically pleasant to deal with. Overall I'd definitely fly American again. It reminded me of the simplicity and professionalism of flying in the early 90s."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Pros: "Wil fly again"
Cons: "The seats are very small the man next to me took up a quarter of my seat. I am not a bigger woman if a passenger is that large they should make them pay for two seats."
Pros: "Nothing. Didn’t happen"
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "Great people"
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "I loved the delay."
Cons: "Sits are very tight."
Pros: "On time"
Cons: "Terrible entertainment. A 1980s common screen. Horrible movies nobody wanted to watch and no choice was available given the common screen,"
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Cons: "4 hours delay and a plane with no tv or any kind of entertainment."
Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."
Cons: "One hour late"
Cons: "British airways?"
Cons: "Could not buy snacks"
Pros: "when different flight left Chicago to London, crew and food was good. Entertainment helped with long flight"
Cons: "The maintenance issue took 3 hours to confirm and then when flight was cancelled, there was no announcement over the loud speaker to tell us so we could line up for rebooking attempts. Then was a rush to try to get in right line to make next flights to connect through to Paris."
Cons: "Good service and smooth flight"
Cons: "Food is garbage.."
Cons: "Airfare.com is very difficult to deal with."
Cons: "No wifi or any video"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "Food and movies"
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "All the movies"
Pros: "Flight crew was excellent."
Cons: "Crappy old plane. No individual tvs. Offered entertainment was truly awful."
Cons: "Poor management"
Airlines flying from Rhode Island to France have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to France
Masks required on board, masks provided on flights from Rhode Island to France
Social distancing seating
Middle seats unavailable to book on flights from Rhode Island to France
Testing for antibodies, testing for symptoms for flights from Rhode Island to France
Waiving of change fees. Search flexible flights from Rhode Island to France