My flight wait is 3 hours delayed due to Unknown reason. We waited a very long time in the tarmac. Our flight 24 was scheduled @ 7, therefore we left my house at 330 to park our car. We were at the gate @ 530, then we were told at 6a that it will be late , we boarded at 930 but did not take off until 1015. Therefore my arranged pick up in JFK was cancelled because of no show. Before all these I got an email offers of changing my flight to a different date which I took a day earlier. I will never again take Alaska Airlines, very Inefficient and Disappointing.
Had to pay $8 for internet wasnt cool, no tv’s, had to use phone to watch movies, no food choices seemed available unless u ordered in advance maybe I'm wrong about that but seemed that way, no snacks were served. Seemed a very bare bones flight. But it was on time and safe so that was good
Crew was not happy to be there and neither was I 😭 well at least the lady that helped me.. I was stuck in the middle seat between two men. Totally my fault since I didn’t pay a fee to select my seat though. I recommend paying the fee even if you’re in a budget. It’s better than being placed aaaaallllllll the way in the back next to the smelly bathrooms. The seats didn’t recline either!! It was a red eye flight so I got no sleep whatsoever. Ordered a coffee and it tasted like…. Let’s just say it was horrible. I had to to return it to the same crew lady and she looked at me like this girl…. Sorry but I was not going to drink that- please take it back!! Oh and lastly, my luggage was completely broken and damaged. All wheels were missing by the time my luggage came around in the luggage cart. Lmao. Overall poor experience to say the least. Tickets were cheap though😂😂😂
The flight was very smooth. The crew was very friendly.
I always heard this was a terrible airline but I was happy to experience otherwise. The seats were more comfortable than delta. They did board late and gate was a little chaotic, which is to be expected for a budget airline. I would definitely do it again for that price.
this flight had a 7 hour delay due to weather in NYC. It diverted to Pittsburgh for 2 hours then proceeded to NYC. Through it all the crew and flight attendants were terrific. They gave timely information, showed empathy , and were very professional.
They canceled my flight then changed me $155 for the same flight the next day
Really good except my daughter's tv broke during the flight so she could watch tv
Major flight delays, it was a 1.5-hour delay. The gate kept changing about 3 times in Seattle. very hectic and chaotic.
We were in 1st Class. Excellent service. Easy boarding. No too difficult to speak with someone on the phone. Breakfast was not eatable for me. No screen to watch movies. I don't have or want a tablet. This is first class there should be screens. Even if I had a tablet there was no place to put it. There is a place to put a tablet in economy. Seats were a bit lumpy.
On this flight I felt the food offering was not as complete as on previous flights. The tomato salad was a bit off and there was nothing additional such a bread or butter. The breakfast was only one option, so you either ate what they had or ate nothing. The crew was efficient, but most seemed frustrated throughout the flight. The flight arrived early and was obstacle-free, so I’m overall quite happy, but the shine in the rest of the experience just wasn’t there.
De planning was an absolute mess. We were never told that we weren’t at the gate and that we had to go down unstable stairs and then hop on a bus. People were falling, we couldn’t tell who was in charge. Overall terrible communication that ended up leaving a bad impression at the very end of the experience.
For a 69 year old with health problems I had the worse experience, no wheelchair when I entered a lady told me to sit and wait while a gentleman told me I had to walk to the Delta station, which I did. I had a carry on and a bag, and I was traveling with my service dog, which was on his carrier and the lady charged me for my carry on luggage, beside all the waiting cause of the delay, I had to walk to get my luggage cause no wheelchair showed up, I am so disappointed. I will get in touch with the company. I got home at 3:00 am, not good for my health situation.
The crew was amazing; Von, Vera and Guadalupe were very friendly and attentive throughout the entire flight. They were friendly and welcoming to everyone. A solid and dedicated team for sure!
Terrible. I was bumped off of my original flight and spent the next six days fighting to get back on it. I lost hours of my vacation trying to get this situation corrected.
Our flight was canceled after several delays. No hotel vouchers offered, minimal help for resolution leave me ultimately to cancel and book on an other airline. Then waited to get bags for more than 3 hours This whole experience has been awful!!!
The way BCN airport handled boarding was a huge improvement over our trip to Spain from JFK. Instead of gate-mosquitos edging in before their zone was called, in BCN they had clearly marked lines for Zones 1-8 and people just lined up correctly. The flight itself was uneventful. The meal (curried chicken and rice) was one of the better meals we've had on Delta. Entertainment options were plentiful, power chargers were available in Main Cabin, and seats were decent. Flight staff were very friendly and positive throughout the 8 hour flight.
I like for how they process during check in. It was very smoothly.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
Boarding was tough as we had to take a bus out to the plane and walk up a lot of stairs. Difficult with heavy carry-ons that said I got an entire empty row of seats, which was excellent for an international flight. Food was very mediocre but happy with the comfort so not complaining.
There was no TV's on the plane? I tried to activated the WiFi multiple times before the plane took off but it wasn't work well.
Air Marco’s fleet of airplanes are old and pathetic. The seats are torn and stained. The monitors don’t work properly. If this wasn’t a business trip and I had control of booking the flight, I would not travel on this carrier.
Good service, friendly staff. Food was average for airlines and the seats were small.
Pathetic check in experience once again. Not enough staff scheduled at bag drop or for special assistance at LHR. Really need to rethink the whole self check in procedure. The crew was good. A very decent selection of special meals in this leg as compared to the JFK-LHR leg.
Flight was cancelled 3 hrs AFTER etd. Thetefore Missed connection from JFK to New Zealand . No accommodation provided… This cost ne aporox 1000 USD in extra expenses and turned whst should have been a 24 hr trip ftom Boston - New Zealand into a VERY expensive , late 70+ hr nightmare … Complete nonsense!!!
Overall fine, but the delay was annoying and the reasons for the delay were not communicated. The crew on board were phenomenal!
Whenever a passenger purchase a ticket his advantage number should automatically to his information. It's not everyone remember the number. You request for your number and American airline agent say they will email it....and they never email anything and you loose your mileage just because you don't remember your number. It should automatically go your information and associate with your email account at all times
The flight was two hours late to take off. The captain kept making announcements in English, but the volume on the speakers was low and we could not hear him. The flight attendant’s French translation was loud and clear, but we couldn’t understand French. The crew was nowhere to be found to relay what the captain was announcing. Very frustrating experience. American has to do better.
Paid $35 and not able to access the internet at all.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
