My suitcase was destroyed. It lost a wheel and is now inoperable.
I don't fly Alaska much but I might make more of an effort to do so after this past experience.
Nice comfortable ride. Flight attendants were all nice too.
Gogoinflight app does not let you watch a second movie easily. I finished watching a movie and tried to select another movie to watch but the app does not let me go back to the main menu. I had to restart my device couple of times. "Go back to main menu" button will be nice.
The plane had to make an emergency landing in Honolulu because 2 of the 4 navigation systems were not operating correctly. We had 2 wait in Honolulu approx. 6hrs to catch a flight to Seattle. They gave me a $12 voucher for food but my dinner (only dinning in the terminal) cost me $20. Was forced to take an additional day of leave & had to make arrangements for my pets. Was only given (3) $600 vouchers for my 3 tickets.
Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life.
Customer service. Customer service. Custoner service.
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