Daily cleaning, installation of cabin HEPA filters on flights from Galicia to Chicago
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Scores according to KAYAK customer reviews
Cons: "Wifi on klm"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Everything was OK"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Crew were great"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Cons: "Late departure. Rush to connect."
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "There was no wifi on flight"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "My suitcase didn't come with the airline."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "Nothing special"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Good flight, arriving well on time."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Cons: "The movie selection did not seem extremely varied."
Pros: "Great service"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "Bag was lost"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "The flight was great."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Easy Boarding"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Excellent service, excellent food."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Plane service"
Cons: "1h30min delay at airport"
Cons: "Kayak is a horrible company and not easy to work with. They have screwed me royally and I will say nothing but bad things about them. They should not even be in business the way they have handled my situation including hanging up on me multiple times and changing the rules for flight changes, etc. Saying I am unhappy is an understatement."
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Pros: "Fast moving to baggage claim area."
Pros: "No problems"
Cons: "My luggage was lost and is still lost"
Pros: "Excellent service, staff and airplane was clean and comfortable."
Cons: "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."
Pros: "All went well, but even for my petite physic the seats were smal. I pitied those passengers over 5ft,7 in"
Pros: "We arrived minutes earlier."
Cons: "The cabin lights after dinner were supposed to go off so people could sleep. The lights were going on and off uncontrollably the last few hours of the flight. Flight attendant said the plane had issues with the "control panel because it was an old plane". The worst part was when a female flight attendant wouldn't move her feet over a few inches while sitting in her chair, so that I (a pregnant woman) could use the closest bathroom to my seat in the back cabin. I had to ask her twice and both times she confirmed "She was on her break and would not move her feet" so that I could use the bathroom. Also note, the seatbelt sign was off but that wasn't even her excuse. The bathrooms were dirty and the toilet seats need to be replaced to be asked to sit on those is degrading!"
Cons: "Tight plane. Curry? Really? Couldn't get boarding pass for partner airline until I got to the airport. Never again! Amateurish airline. Directions from staff made us go through security again."
Cons: "Plane was an hour late leaving."
Cons: "delay before take off was one hour"
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience. In hindsight, I did appreciate the customs check in Dublin versus having to do it in Chicago. That ended up being a nice surprise."
Cons: "Not as rushed as with Milan, but still a lot of confusing check points with poor instruction along the way. More of an airport design than anything, but still it was 'unnecessarily' confusing."
Cons: "Delayed over 3 hours due to a mechanical problem"
Pros: "Much roomier than other airlines."
Cons: "One Staff member was in a very bad mood and didn't bother hiding it. The others tried to compensate for her. The arm rest do not go all the way up."
Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."
Cons: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Pros: "The stewards and stewardesses kept a cheery attitude and tried their best to deal with the customer complaints and the constant need of attention of people whose entertainment units didn't work."
Cons: "Unfortunately, I was the unlucky one and had the broken tv and remote set for the entirety of the plane. About 1 in every 3 people however were experiencing issues with their video or audio and had to have their sets rebooted multiple times. This was mainly due to it just being a very old plane and the systems not working anymore. As one of the stewardesses said, she can reboot it, but shes not an engineer. It is majorly time for them to update their interiors."
Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."
Pros: "The cree's energy and friendliness ."
Cons: "I don't think there were movies to be watched on the individual screens."
Pros: "The staff and entertainment onboard were great and soft nee blankets provided as well as decent food."
Cons: "The inefficient boarding caused the flight to be delayed on takeoff and thus missing our gate on landing requiring us fo sit on the tarmac for and extensive amount of time."
Pros: "relatively generous baggage allowances"
Cons: "Total absence of food and drink"
Cons: "No USB ports"
Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"
Pros: "The flight itself was relatively pleasant with friendly staff, decent food and beverages, and good entertainment options."
Cons: "Upon arrival, one of our bags was missing and was not received for three and a half days. I have had a delayed bag before with another airline and this experience was worse due to outdated technology. There was no tracking available for them to locate the bag and the online system was not updated. Additionally, I was promised a call when it was located, but did not receive any news until I reached out to the telephone line."
Pros: "Wonderful, attentive crew, clean, comfortable seating, enough leg room for even a long limbed person. This was economy class!"
Cons: "Not much to say here. It was a great experience. My video screen only worked if it was just at the proper angle and the free earbuds have an horrible sound quality. I had my own...not an issue. Fly Aer Lingus"
Pros: "No complaints."
Cons: "Internet was pricey."
Pros: "Unlike many of the American carriers I have flown on, there was not a single flustered, surly, or unhelpful employee with whom I had contact. They were friendly, helpful, and respectful. I highly recommend this airline."
Cons: "There was nothing I didn't like."
Cons: "The call for boarding was hard to hear and disorganized. A very long line had formed and then a group of other people started another line near the beginning of the first line and were just jumping in. No staff members took charge and corrected the second line."
Pros: "Overall a good experience"
Cons: "Head phones, Real hard to hear sound, very poor quality"
Cons: "Vegetarian meal had to be ordered ahead of time."
Pros: "See above"
Cons: "See above"
Cons: "Everything was perfect"
Cons: "My flights were switched at the last minute, it was very stressful, nobody was helpful, it was a terrible way to end my vacation"
Pros: "We had a very pleasant experience with Aer Lingus and will not fly to/from Ireland on any other airline from now on!"
Pros: "staff on board aircraft were all very friendly"
Cons: "More check in staff. electronic check in quiosk. more organized way for check in bags. DON'T LOOSE LUGGAGE! Shorter wait times."
Pros: "Free movies and tv"
Cons: "Had to go through security twice"
Cons: "I wrote to Aer Lingus many times to change my son's flight (I couldn't book him on the proper flight due to an issue on the Aer Lingus web site). I had to wait on hold for hours, and even though they admitted the mistake was theirs would not change his flight to match ours (which we booked via KAYAK)."
Cons: "Read above"
Pros: "variety of movies available especially Irish movies and shorts"
Cons: "Seating space too cramped"
Pros: "Grainne from Aer Lingus upgraded me when I checked in. It made for a fantastic flight where I could sleep, eat, drink, and be merry"
Cons: "They boarding time listed on my pass was way too early, but nothing else!"
Cons: "bags were not correctly tagged all the way through from Madrid to Cleveland by partner Iberia."
Pros: "The speed and timeliness was great"
Cons: "The space was not. We paid for an upgrade and it was cramped."
Cons: "Video didn't work. System was rebooted, but some continued to freeze up. Frustrating if you wanted to watch a movie."
Pros: "Aer Lingus is so patient! We misread when we were to board so we ended up a bit late. Everyone was gracious about it."
Pros: "same as above"
Cons: "same as above"
Cons: "No vegetarian option for meals"
Pros: "The fact that the plane was empty! It was me and like 20 other people in a 737 lol"
Cons: "Every once in a while the tv for freeze up...really it was fine"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Not much"
Cons: "Seating horrible"
Cons: "gate assignment took too long"
Pros: "It is good"
Cons: "No tv on seat. Those dumb comedy tv show"
Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."
Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."
Pros: "at least flights were on time. 20 minutes delay is not bad."
Cons: "Cramped, claustrophobic space. Cabin too warm."
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Pros: "Aircraft comfort and entertainment options"
Pros: "I like it! Thank you, kayak"
Pros: "Friendly and prompt service."
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."
Pros: "Entertainment and great beverage options"
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "Todo muy bueno"
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "Boarding late"
Pros: "Friendly staff Smooth ride On time"
Cons: "Always delayed"
Cons: "Everything. DELAYS___DELAYS"
Pros: "Pretty comfortable"
Pros: "On time."
Cons: "Got cancelled"
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "The TIMING AND ATMOSPHERE"
Pros: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Cons: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."
Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Pros: "Very professional"
Cons: "We didn't leave on time"
Pros: "Everyone was gracious and very helpful. Wheel chairs waiting at each stop. Special ramp installed at CHO, VERY HELPFUL."
Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"
Pros: "On time arrival despite two issues at the departure gate"
Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."
Pros: "It was fine. I was comfortable and I slept throat most of it."
Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."
Pros: "Everything was very professional."
Cons: "90 min late"
Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."
Pros: "Boarding was smooth"
Cons: "It was fine"
Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"
Cons: "Gate changed and baoarding time changed countless times."
Cons: "No tv."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Pros: "This was ok"
Cons: "One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far."
Pros: "Very personable"
Cons: "Delay in Madrid -"
Cons: "to be able to be on that flight, A delay from Malaga threw everything off."
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Pros: "Not full, attendants went out of way to accommodate seating requests"
Cons: "We booked flights with more than 75 mins connection time in Madrid but then the airline changed their schedule which reduced our connection to less than 55 mins. I was traveling alone with my 5 & 7 year old and we had to run non-stop from our 1st domestic flight to the international one, changing terminals, passing passport control (huge lines), and another security. No help from Iberia at all in terms of providing any assistance like a shuttle bus, quick passage thru passport or security. And they were nonchalant in terms of “if you miss your connecting flight, it’s your problem...”. Come on, we paid $4,500 for 3 tickets, and deserve better customer service than this, specially when you changed the flight schedule for your operational reasons!"
Pros: "Boarding, on time, entertainment awesome, food pretty good"
Cons: "Crew not that attentive, seats dont have much room"
Cons: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Cons: "My checked baggage was not trasnferred and did not arrive in Chicago."
Cons: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Pros: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Cons: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Pros: "The color that crew members wear"
Cons: "I arrived 2 hr.30 min and regardless of having bought my ticket long time ago, October, I was placed standby because an overbooking of the plane. The agent in the counter claimed that they could do that because was "legal to overbook". One of the agents at the gate when I went to get my seat indicated that I paid for a "cheap ticket" and that I should take whatever seat they have left. I was given 46E. I was thrown my food on my table. I asked for the pasta option because I do not eat beef. She said: "That's what we have, we do not have more food. You are flying economy class". I was mistreated badly."
Cons: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Pros: "The staff was very friendly, polite and attentive"
Cons: "Bumpy ride in parts."
Pros: "Arriving safely on time."
Cons: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Pros: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Pros: "the food"
Pros: "goed attention in Iberia A320 600 and very wide"
Cons: "I didn't have any video for over two hours. I had to speak to 4 different crew members to get them to reset my monitor. They were not very friendly."
Pros: "Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!"
Pros: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Cons: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Pros: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Cons: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Cons: "There was no complimentary water provided"
Cons: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "Everything was above what I experienced with other airlines."
Cons: "Staff was not friendly"
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Pros: "No nonsense all business crew. Barajas airport."
Cons: "Chaotic boarding. A large crowd was allowed to clog gate access, and no announcements were made regarding boarding procedures therefore as a preboarding family with toddler we had to push through the crowd to accessential the gate. It seems boarding status announcements could have alleviated the boarding tension."
Pros: "Take-off and landing was timely."
Cons: "Really disappointed with a lack of service. On the 8 hour flight we had one meal service within an hour of take-off and one within an hour of landing. No water or checks or anything for almost 6 straight hours, unlike my prior flight. I had to finally get up and ask for water. Very disappointed."
Cons: "Iberia is not good at boarding"
Pros: "The entertainment was good and some flight attendants were very polite."
Cons: "The last thing I would ever expect from a flight attendant is negligent behavior. A child aged around 5 years old clearly unattended by parents throughout the entire 9 1/2 hour flight to Chicago was not only being disruptive but his behavior could have placed him in danger. From banging the table shut successively against the chair, to walking on top of the seat and placing his hands in the monitor behind him not allowing me to see my screen. Furthermore, his feet and legs dangled and kicked the person immediately next to him across the aisle, creating a dangerous environment for himself and for others as he could have gotten hurt from somebody or a cart passing through. I proceeded to express my concern for the child's safety and the flight attendant expressed these matters are delicate and refused to engage the parent in any type of conversation. This child's screams and incessant yelling lasted the entirety of my flight, hindering ANYBODY from sleeping or watching their entertainment without interruption. Hopefully in the future when faced with not only an extremely disruptive family but a clinically uneasy child, flight attendants will make an effort to at least announce the importance of respecting other people's flight experience. Needless to say this is the very last time I ever fly Iberia. This matter was not only brought to the crew's attention once but three times by three different people."
Pros: "Not a full flight so I had to seats to speak out. Flight attendants were friendly and it didn't seem like a 10+ hour flight."
Cons: "I wish there was a quicker flight between LAX - Europe."
Pros: "Good Entertainment, ."
Cons: "Iberia Airlines The flight attendants on the Iberia section of the flight from Madrid to Chicago could have cared less. The plane was late and the crew could have cared less. They fasten seat belt sign was on way way too long with no turbulence so they did not have to open the bar. They would not serve vodka from the cart and you needed to go to the back of the aircraft for it. Will not fly Iberia again. ."
Pros: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Cons: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Cons: "Cabin crew very unhelpful and unfriendly. Food terrible. Entertainment very lackluster and obscure."
Pros: "The seating in business class was excellent and comfortable."
Pros: "The in-flight entertainment system was good."
Cons: "I generally don't like Iberia customer service, either in phone or in person. Crew at times would behave in a rude fashion to certain requests, and act as if simple requests were an imposition on them."
Pros: "Smooth flight, great crew service, excellent movies selection, adequate meal service. Most importantly, no lost or late arriving luggage."
Cons: "Nothing. Everything was excellent."
Pros: "The fact I got home."
Cons: "There was around a 6 hour delay and we had very little info as to what was happening next."
Pros: "Security lines were failrly fast, the flight left and arrived on time and the service in the plane was good great job"
Pros: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Cons: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."
Pros: "The television on the seatback."
Cons: "Paid $10 for WiFi that didn't work. Given standby seats despite arriving 2 hrs before flight. Service was not particularly friendly. Will try to avoid Iberia in the future."
Pros: "Big comfortable seats."
Pros: "Everything was ver y nice."
Pros: "Food was good"
Cons: "The staff was absolutely rude and unhelpful."
Cons: "to hot"
Cons: "They made many people check their bag but once on the plan there was clearly plenty of room. I asked since I was flying international that I could take my bag, they said it'll be in Madrid, Then of course some how my bag never made it to Madrid and received it the next day."
Airlines flying from Galicia to Chicago have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Galicia to Chicago
Masks required on board, masks provided on flights from Galicia to Chicago
Social distancing seating
Middle seats unavailable to book on flights from Galicia to Chicago
Testing for antibodies, testing for symptoms for flights from Galicia to Chicago
Waiving of change fees. Search flexible flights from Galicia to Chicago